I was driving down the 787 and my jeep was overheating. I pulled off the highway and found this…read moregem. The garage was closing but Ali wanted to see what he could do anyway. He checked my jeep and spent time diagnosing. He filled the jeep up with coolant, then gave me an extra jug for the ride. The best part besides his care and attentiveness, he refused to take any money, not a dime! He just wanted me to get home safe to nyc. If you want an honest, caring mechanic Ali is your man. Very unexpected to have this kind of experience, not only was my Jeep fixed but so was my outlook on humanity.

Very disappointed. I never received a reply. This is the second shop I contacted through Yelp and…read morewas ignored. Since all the shops are local, I'll just contact the next shop by phone and follow up with an in person visit, if necessary.

I have a Volkswagen diesel and everyone else in the area was charging double for a timing service…read more They did it for half the price and did a great job. These guys are honest and just nice to deal with. Very rare to find these days.

They do top notch work that is priced accordingly…read more Been going regularly with a mini cooper- a car for which it can be hard to find mechanics that are able to deal with the unique programming requirements. Like any good mechanic they are in demand so it can sometimes be hard to get through and one needs to be proactive about communicating their needs. All that said my most recent experience shows their customer service is only getting better, matching the excellent work they do!

If you need a vehicle go no place other than Metro Mike. I got into an accident and unfortunately…read moremy car was totaled. A friend of mine told me about Metro Mike so I checked it out. I couldn't be happier that I did. No lie this was the easiest most stress free vehicle purchase of my life. Mike worked with me and around my schedule. And got me into an amazing Mazda CX-5. I couldn't be happier. It's nice to deal with a down to earth no BS guy. I will absolutely be recommending Metro Mike to everyone I know. Thanks again Mike I appreciate it

Great guy to buy from. Completely went out of his way to finish the deal and follow up with me…read moreafter the fact. I've told family and friends to check him out and will be back again myself. A+

Everything!! Kate is great and Kenta the mechanic is the most honest and fair mechanic I've ever…read moremet anywhere. Give him a call.

Since discovering this gentleman and his repair shop not long ago I have been bringing both of my…read morevehicles to him for repairs. This review just reinforces my previous review. Kenta Bond, the owner of this shop is a man of high integrity. He also is a master of customer service. I call him a dinosaur because, even though he is a rather young person, he provides "old time" customer service. His pricing is extremely competitive - better than many - and he truly cares about his customers. The other day he stayed late to make sure my car repair was complete. It was not a simple repair. The car needed an axle. The parts supply house was very late getting him the needed part so Mr. Bond actually got in his car and went to the supply house and picked up the part himself. That pushed the repair completion time back. However, Mr. Bond stayed about an hour past usual closing time to get the job done for me. He does high quality work and is an absolute pleasure to deal with. Please help support this small local business. He needs the support far more than the big chain repair shops in the area and his price markups are far less than theirs!

This place is absurdly bad at selling cars. Every individual person is polite and helpful in the…read moremoment, but nobody will EVER follow up on anything. Did he say he would call in the afternoon? No, and he's grumpy that you called to ask. Have you ever bought food from a vending machine and something went wrong with the machine and your bag of chips hung up, not quite dropping down, teasing you in full view but of course the faceless machine can do nothing to help you. That's this place - a vending machine. It would be less frustrating if, in fact, there were no people there so you wouldn't be fooled into thinking that anyone could possibly help you. I ordered a car from another location and it was delivered quickly to Albany. Great. I arrived without an appointment, they acted like I was putting them out, but since I refused to leave they eventually found an unenthusiastic person named Brandon to give me the keys. Drove the car, loved the car, but it had one issue that needed to be corrected. Told them I'd love to buy the car once that was fixed. No worries. A few days later, an employee confirmed that the car was ready for purchase. I drove to Albany (more than an hour from home). Ten minutes away and got a call that the car was NOT in fact even in their lot, it was elsewhere being repaired. The caller offered to comp the fee I had paid to ship the car. Ok, fair enough. Let me know when it will be ready to pick up, please. No word.... no call.... I stopped by the place repairing the car and was told that CarMax had dropped it off days ago and had specifically said that the repair was not rush. Great. But don't worry, employees from around the country will call you at regular intervals to prompt you to purchase the car. I had three employees promise that it was ready to pick up, that it was onsite, ready to go. But it wasn't. Repeated calls to find out when this car would be repaired and ready to purchase. No follow up. I finally got a request from corporate to review my "purchase" which I had not been able to complete yet. I left a similar review there and got a call back from a manager Mo. He apologized and then actually called me when the car was ready. Once Mo was on the job everything went smoothly, and I completed the purchase. I would not go back.

I wanted to buy a used car and had researched three different models (one each from three different…read moremanufacturers) to look at. Not wanting to visit multiple dealerships, I looked on the CarMax website and saw they had a lot of what I wanted. Granted, some were likely in different locations but I thought it was worth stopping in to talk to them, let them know what I wanted, discuss financing, figure out how ordering a vehicle from another location worked, etc. We came on a Thursday afternoon around 2PM. It seemed pretty dead, and upon walking in were warmly greeted. When we said we were looking to buy a car, the two woman behind the desk sort of looked at each other and said they couldn't help us now. If we came back in 90 minutes someone could talk to us. Having our toddler with us, wandering around the lot for that amount of time was a deal breaker. I asked about returning the next day at the same time, and was told they were booked solid but I could return Saturday morning at 9AM. That too was a deal breaker. We left without even having the opportunity to talk to them. I don't know if they only work by appointment; if they were short-staffed that day; if you are supposed to buy the car online first and just go and pick it up; or if they don't care. But it was unlike any other car dealership I have ever been to, where they go out of their way to help you (or at least and sell you a car)!

Good quality and trustworthy service especially if you have a Honda. George has been keeping my…read morewife's 1997 Honda Accord running like a champ for the last 2 years. Her Accord has 275,000 miles on it. Recently George was able to find and install a used hood of the same color to replace the original hood that had rusted for only $175. I have not had the experience described by A.S. They have never demanded more that what was quoted and I have paid with a credit card every time. The car is ready when promised. I have had no problems with the repairs performed. I am thinking of purchasing a used car from G&R and would be interested in knowing of any recent experiences people have had, good or bad.

Whenever I call Ayers Auto for work on my car their response always is to bring it in ... They do…read morethe job perfectly. I highly recommend Ayers. Thanks Ayers for work well done. Karen T.

Peter and his staff do an excellent job . My first time here and they treated me like I had been…read moregoing there for years. I had to get to Boston and they went out of their way to make sure I was able to . I definitely will be going back there . Very satisfied .

The week would not be complete without a big shout out to the guys at Rt 102. Last Saturday my…read moreTelluride lost the serpentine on East Street in Lenox. I was able to coast down Rt 7 into Lee, where i parked in the Big-Y lot. A search for auto repairs led me to highly- rated Rt 102 Auto Sales and Repairs. I called them Monday morning and was able to drive the mile to their shop. They were on the case at once and were able to get new parts and make the repair within two days. They saved our vacation with customer-oriented care and repair. I recommend them without reservation!