Met with Casey the sales manager in October, 2024 to request to be placed on the list for 2025…read moreForerunner TRD Pro. Was told at that time there were no others on the list ahead of us. I asked if he needed a deposit and he said "no, you're first, no deposit needed." Since then I have spoken to Casey no less than 3 times and each and every time, I asked if he needed a deposit and he said "no." We even discussed a preferred color. Yesterday, 6 March, I went in for my oil change in my Tundra and asked him when he thought our TRD PRO would be allocated / received by the dealership and if we could give him a deposit. He proceeds to tell me there are already several people in front of us on the waiting list. Really Casey? He came up with some BS story that he thought i wanted to test ride one first, which was a complete LIE. When I called him out on it, he said "I'm not going to be talked to like this." Talked to how? Factually and honestly? Casey is the owner's hunting buddy so I'm sure nothing will come of this review. Here are a few adjectives I would use to describe the sales department under Casey's "leadership" or lack thereof: Dishonest, offensive, deceptive, good-ol-boy, disappointing, disingenuous, untrustworthy, irresponsible, arrogant and conniving. I will never purchase another vehicle from this dealership.

I had the best possible experience at Phil Meador Toyota!! I brought my '02 4Runner in to get the…read morewindshield and suspension checked out, but was also curious about a number of things going on with the car. I had unknowingly scheduled an incorrect service given these concerns, but Kim was able to get me on the correct schedule right away. Kim was so great!! He took the time to hear my concerns, laid out a number of very affordable options, and talked through some things with me which made me feel very comfortable with my decision. The whole staff was warm and welcoming, the waiting area rivals the coffee shops/cafes in the area, and the warm chocolate cookies were the cherry on top. I honestly would love to just use their waiting room for work... haha. 10/10

Fresh Start Auto is a great used car dealership, They really take care of their costumers, When I…read morewent looking for a new car they did not presser me into any car, they showed me what they had in my price range and even showed me things that were below my price range that still were in good condition. when I found the car I liked they held the car for me until we found out if I was approved by my Credit Union, They also fixed the windshield before they gave I could buy it and when I drove the car off the lot after I bought it they put a full tank of gas in for me. When I realize there was a issue a few weeks later they fixed if for me at no cost to me. They also said that if there was anyother problems to feel free to come back to see them. I will recommend them to anyone who looking to get a new car! They will take great care of you!!!

Cole Chevrolet was absolutely fantastic! From Austin and his crew in the service dept., to Hap and…read morehis team in the body shop every single person was very professional. The entire Cole Chevrolet team was awesome. They made us truly feel like we were a priority to them. Thank you so much for your professionalism and your human kindness. It's always nice to come across people that truly care and that is the people at Cole!! Thanks from the bottom of our hearts!! Thank you, Robert and Wendy Cobb

Purchased a truck in '25, and a year later traded in for a 2500 truck. The extended warranty from…read moreAlly sent me pro-rated refund. However, two warranties I purchased from Assurant, Cole will not refund pro-rated refunds. Assurant states the dealer handles the transactions however the say both should be refunded on a pro-rated scale. However, Assurant won't do a thing, and Cole will not refund. Their manager I was talking to was terrible and just worthless. Last phone conversation I ended with a two-word phrase "F You. I should not have done that but after about two months of contact via phone and emails, and he suddenly stated the cannot be refunded. Just terrible way to do business. Glad to say they will never have my business again and I have purchased two truck from them while l lived in the Pocatello area, a 2015 Silverado, and the 2024 Silverado that I had the Assurant warranties.

Looking for a truck is a lot of work. These folks know their stuff and are very reasonable. Even…read morethough they're used and all sales are "as is" they stand behind their product. Needed a 4-wheel drive repair three months after buying. They really took good care of me.

I highly recommend Jack's Auto Body for all of your painting and repair. Also for custom and…read morerestorative needs. The owner Mike, and his team are fantastic to work with. Mike honestly answers all of your questions, and explains exactly what is involved in the repair or restoration. He is very fair with costs. The quality of is work is excellent. I wish I could give a higher rate, if I could it would be more than 10. Thank you for all you do, please stay true to the excellent job you are doing.

Recently we had some damage caused by a previous windshield installer that caused rust to the…read morewindshield frame. This is not a trivial repair and some shops will not even attempt it and consider the vehicle totaled due to the cost to replace the structure rather than repair it. Jacks understood the value of the vehicle and worked with me as I coordinated the warranty repair with Safelite. Jacks provided an accurate estimate before the work was started. The team at Jacks is fantastic to work with Kendall and Mike were supportive through the entire process. The repair was done well and the cost was within the estimate. I would recommend Jacks to anyone who needs specialized auto body work in the Pocatello area.

These people are amazing! They have done several things on my car and they have done a great job…read morewith each one. Their prices are great, the people are personable and willing to answer questions. They look over everything on my car, and let me know what other things were wrong that I would never have know about until it broke. They checked my transmission, the engine, and the computer system. They are my go to for any work that I need done, unless it's something special and I have to go to my Acura dealer. They are my go to for changing my oil too. I can't heap enough praise on this place, there customer service is amazing and I won't go anywhere else for car repair. I highly recommend them, I don't believe you can go anywhere else better in SE Idaho.

Called Brad with an immediate problem with my F150 truck. He (and his super staff!! HI Bill~) got…read moreright on it (as "on it" as he could as he was crazy busy!!). They fixed it within a very nice time frame, charged me very fairly for an auto mechanic/shop, and treated me like a VIP all the way through!! I did some business there some 16 years ago with an older Camaro with a tranny issue, he took care of me then as well! HIGHLY RECOMMEND! Thanks to Brad and his entire crew!! ChefJay~

Love this place! Avery is the best!!! Got exactly what I wanted at the right price!!!read more

I've been introduced to Stones Hyundai for a couple of weeks now. I purchased a used 2011 Ford Edge…read morefrom them, it's loaded to the teeth and runs great. Until today. 10/30/25. We went out to the driveway and got in, turned the key and NOTHING HAPPENED. The doors won't even open when the battery is dead. Well, my temper got lost, I got on the phone and ORDERED them to help me. I got a jump from the neighbor and drove to the dealership. All the while, the service manager went to my home to help me out but I was already gone and at the dealership. I vented on the poor guy that was the first to walk out to my car. He was absolutely very professional, overlooked my bad words and behavior and calmed me right down. I have to mention that the car was AS IS, NO WARRANTY so I was a little afraid they would turn me away. No sir... The service manager took my car to the shop and the manager came out and told us they were going to replace the battery and we would soon be on our way. I am so very happy and will definitely be a customer when we need a new car. Thank you Stones!!!

I know some people who trade their vehicles every few years, I rarely buy new cars and last few…read moreexperiences made me dread purchasing from the dealer, I even thought of researching the available options in Idaho Falls or even further. However the process was very smooth and enjoyable and I am happy I was able to pick and purchase the vehicle that looks good, fits my needs and is within my budget. From the initial inquiry and working with Katy, Benjamin and Jesse I felt like I was treated like a valued customer and most importantly I was not pushed into buying any options that I found not desired or outside of my means. Jesse thoroughly explained to me what each offer entails and I think getting some extra protection is beneficial for the peace of mind. Very pleased and happy with my new vehicle.

I've bought two brand new cars here and they've treated us very well. Occasionally we've had a few…read moresmall hiccups with service department however overall I'd definitely do business with them over any dealership in town.