I had an outstanding experience purchasing my 2020 Ford F-150 Raptor from Courtesy Ford in Pocatello. I drove all the way from Los Angeles, California, to buy this truck, which was definitely a little stressful considering it was a significant purchase and a used vehicle. From the very beginning, Nick Holly made the entire process easy and gave me the confidence to make the trip. Before I left California, Nick was kind enough to put the truck on hold for me so I wouldn't have to worry about it being sold while I was making the long drive. That simple gesture meant a lot and showed he genuinely cared about making the experience as smooth as possible. When I arrived, the truck was exactly as advertised and in pristine condition. Nick was honest, professional, knowledgeable, and never made me feel pressured. He answered all of my questions, communicated with me throughout the process, and made sure everything was ready when I got there. I'd also like to recognize Curtis Scott the Finance Manager. He made the paperwork straightforward, explained everything clearly, and had me in and out quickly without any pressure or surprises. Buying a vehicle from out of state can be intimidating, but Courtesy Ford exceeded my expectations. The honesty, professionalism, and customer service I received made the nearly 1,000-mile trip absolutely worth it. I highly recommend Courtesy Ford, and if you're looking for a vehicle, ask for Nick Holly. He went above and beyond to make this one of the easiest and most enjoyable vehicle purchases I've ever had. Thank you again to Nick, Curtis, and the entire Courtesy Ford team! read more

Phil Meador Courtesy Ford - 2020 Ford Raptor, 1 owner, 18,788 miles and one happy buyer! - Car Dealers Near Me - Pocatello, Idaho

I recently purchased two Ford Mavericks from Courtesy Ford, and both transactions were excellent. The salesman was friendly and made the process straightforward and hassle-free. If you're considering buying a car from Courtesy Ford, I highly recommend it. However, I would advise against getting your car serviced there. I took my car in for two recalls and key programming. One recall required simply plugging the computer into the car, while the other involved removing the interior panel and installing retention clips. When I received the car, the warranty panel was not installed or removed correctly. The technician neglected to check his work or use the appropriate tools for the job. As a result, I had scuff marks on my plastics because he used a flathead screwdriver to pry off the interior panels instead of the proper interior plastic removal tool. I notified the service department the next day and drove in so the service advisor could take photos of the issue. It was a Saturday, and the advisor informed me that he had sent an email to my service advisor with the recalls and that I should receive a call the following Monday. It was about an hour before they closed, and I hadn't received a phone call. Frustrated, I decided to write this review instead. I have the tools and knowledge to remove and install the panel correctly, so I don't want to take my car back to Courtesy Ford for them to mess it up again. I simply want an acknowledgment from Courtesy Ford that they need to be more professional and adhere to a higher quality standard when working on customers' cars. read more

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Had a flat and needed a new tire (hard size to find), not only was Courtesy the lowest cost in town they move some stuff around and me back on the road with in a hour. Top Notch team. read more

Phil Meador Courtesy Ford - Flat side wall cut - Car Dealers Near Me - Pocatello, Idaho

Took my 2013 Escape in for a new transmission, they had it for 3 months, with almost no communication about what was going on with my repair. I had it back for one day before I had to take it back due to an awful grinding noise and the check engine light coming on. Was told that it was the turbocharger this time. Got it back another month later, was told that it was checked out and test driven and everything was working great now. It didn't make it out of the parking lot because it was still grinding. Took it right back and was told "Your right front wheel bearing went out between the time we were filing with your warranty and you picked it up, the part costs $472." They treat their customers as though they are stupid, have no care for anything but your money, and will communicate NOTHING about your vehicle. read more

I had an appointment scheduled a month in advance so they could order the parts for the 2016 Ford Explorer recall. I took my car in for the repairs and was told that they didn't have all the parts after they had my car all day. Furthermore, they had broken the panels that sit on the side of the windshield and said it will likely break off while I was driving. Well it sure did on both sides and flew off at the car behind me on the freeway. I called the service department for an update on when the parts would be in and was told maybe in a few months! I am extremely disappointed and very unsatisfied with their lack of service! read more

Service department service manager I had to take my vehicle back four times. I was wait time for you to five hours.. and the problem still wasn't resolved charge me for a bunch of it was not done properly and the service manager Mike to the seventh power times I would not recommend a Ford to do anything. I don't care about the customers. If anyone wants to talk to me about what happened in more detail in numbers 208-681-0704 read more

Hard to get an appointment. Not very thorough. Slow. But tech appears to know what they are doing. Average service.

I called for some simple information, the receptionist was the rudest person I have ever spoken with. She interrupted me twice and then immediately transferred me (to the wrong person) before I could even finish my question. Will NOT be using "Courtesy" Ford. read more

Last year I was looking at buying a new off the lot truck once I sold my house. Kayla was the person who helped me, and was thorough in answering my questions. Due to circumstances in my own life I was unable to purchase at that time. Recently my daily driver was in an accident, and I need to replace it. I went into the dealership and asked for her, unaware that her position is Internet sales. She was still more then willing to help me, and humored all my strange requests. I recently had a procedure done that makes it difficult to walk, so we sat in her office and went through their inventory online. I came in close to closing not noticing what time it was, and she was still willing to sit with me and work with me. There was no pressure, or rush to get me out the door. She took notes on what I'm looking for in a vehicle, and said she'd contact me if she found something since we didn't find anything on the lot today. My husband is active duty, and stationed in Hawaii, so for all purposes I'm a single mom. She even went through the trouble of finding interior photos of the vehicles to see if my car seat would fit with out me even asking. I was beyond impressed with how respectfully I was treated, and how none of my concerns or wants for a vehicle seemed to be a problem. I hope I have the opportunity to continue working with her, but with only 7 days to find a vehicle before I have to give up the rental we will see what happens. I cannot recommend her highly enough. read more

Kayla and Nick were the ones who helped my husband find his truck. They were amazing to work with and so kind. Everyone at the dealership made the experience so easy and pleasurable. I would recommend them to anyone who is looking for a vehicle! read more

I really hate giving this low of a rating because I have absolutely loved this place and brighten from them multiple times but today was AWFUL service. Not to mention charging me $120 to tell me what I already told them was wrong with my car and surprise the extended warranty I bought doesn't cover it and on top of it I had to drive 2 1/2 hours for nothing read more

I was in the store interested in purchasing a new truck, They gave me a decent price on my trade. When i went to have them submit my application for financing and i told them to send it to only one lender and one lender only, the sales person wrote this down, and also told the finance manager to only send it to one lender, They ended up send my application to 7 banks, This dealership does not listen to the customer, know i have 6 inquires on my account i did not authorized. read more

I needed an oil change, they picked up my car from my work @ 4:00pm. Called me @ 5:15pm to say it was ready. Great service! Every time I go there everyone is exceptionally nice & very helpful. I highly recommend. read more

I was able to make an appointment for the next day for my pickup to be fixed. I received a call letting me know what the problem was and how much the bill would be. They started on the job but ran into a problem when a part they needed wasn't delivered. I don't know if they would have called about it because I called them and they told me. They gave me a new estimated completion time. I picked up my vehicle at that time and wasn't hit with any surprises add one to the bill. I will be bringing my pickup back to these guys. read more

Do not give them your business. Their customer service is embarrassing. All they do is makes excuses and deflect the blame onto someone or something else. Problem solving is not their specialty. I recommend them to change their name to Discourteous Ford Lincoln. It would make more sense! read more

I paid $1000 deposit on a 2021 raptor because the person who ordered it also ordered a 2022 raptor so they decided to just get that one. 2 weeks before delivery they called me and said the original guy who ordered decided he wants both now since the 2022 would be about 1 month behind the 2021. Instead of keeping my deposit they cancelled it so that guy wouldn't not have a raptor for a month. I know it was because now they could sell that 2021 twice. Greedy dealership, poor business ethics. I hope people read this and see that your deposit means nothing. I had it on order for 2 months and then they just pulled the rug out from under me. I would have found another one if they were honest from the beginning. This is another reason why people hate car dealerships. It should be exciting. read more

We were traveling and had an issue with our car so we went in late afternoon without an appointment and they got us right in, identified the problem and started working on it right away. They gave us a loaner car for the night, suggested hotels and restaurants and had us on our way the next day. Can't say enough about their attention to detail, friendly staff, especially Jennifer at the service desk and our mechanic who took us back and showed us the problem. Dealers like this make us appreciate the Ford brand even more, there were no surprises when we got the bill and we were 100% satisfied. read more

We just brought home new a Ford Explorer that we bought at Phil Meadow Courtesy Ford in Pocatello. Our salesperson, Chris Loosli, was extremely responsive and helpful. Curtis Scott helped make all the paperwork go easily. Everyone else we ran into seemed genuinely friendly. It was a very good experience and we're happy with the Explorer! read more

One word, Integrity! I was looking to sell my used car and went to KBB, where you can get instant cash offers from local dealers. Courtesy Ford responded immediately. Although my battery had died, they came to my house picked up my car and took it for an evaluation. Less than 30 minutes later they called me back to confirm that they wanted to purchase it, and offered me $400 more than the KBB estimate. They care, respect, and stand for their customers. I will 100% buy my new car from them!!! Talk to Loren Villano, he will take care of you like no other dealer in Pocatello or Chubbuck!!! read more