Cole Chevrolet was absolutely fantastic! From Austin and his crew in the service dept., to Hap and…read morehis team in the body shop every single person was very professional. The entire Cole Chevrolet team was awesome. They made us truly feel like we were a priority to them. Thank you so much for your professionalism and your human kindness. It's always nice to come across people that truly care and that is the people at Cole!! Thanks from the bottom of our hearts!! Thank you, Robert and Wendy Cobb

I want to make it clear to start that the salesman, Keaton, did an amazing job. He was responsive…read moreto my questions and concerns and worked with me to get a fair price. Never once was he pushy. After he handed me off to the finance person things went downhill. He kept pushing the extended warranty on me despite my multiple statements that I did not want it. I think I had to tell him at least 4 times. I have to say that implying that the manufacturer wouldn't honor their warranty nearly cost them the sale. I told him from the beginning that I had already been approved for financing, but he would not take no for an answer on this. He swore he could get me a better deal. Everything in the last paragraph I can chalk up to it being just how finance people are. This next part is what earns them the rating. I told him at the very beginning that I wanted to have my wife on the loan. He completely ignored that it seems. I finally conceded to the pressure and went with their financing because it wasn't all that much worse than what I already had arranged. Contrary to finding me a better deal, it was 0.25% higher than what I already had arranged. When he brings me the paperwork to sign I ask about putting my wife on the loan. He said something to the effect of "that would mean we have to redo all the paperwork" I asked if we could do that and he told me that I could just go in to the bank and add her. This was a bald faced lie. I would give the benefit of the doubt here, but both the loan officer and the DMV clerk said that they always say that. It was shortly after this that he had me sign for acknowledgment of the interior protection and anti theft. This was literally the first time I had heard of the anti theft. Honestly, I should have walked out right then. I love the car. Keaton did an amazing job. 6/5 stars for him. For the rest of the experience, much less so. Update: Went in to attempt to resolve the financing problem from above. It was a disaster. The finance person above was actually the finance manager. Immediately says that he did not say any of that and that I never mentioned that I already had financing. After some heated back and forth I believe we had worked out a path forward to refinance the car to add my wife. I asked that they refinance it at the same terms to compensate me for the hassle. He told me that they cannot change the interest rate. I asked if there was something else they could do to make this right. He said he had to get the sales manager. Sales manager was even worse than the finance manager. He was unwilling to even entertain the idea that there was any fault on their part. He was only willing to give me qualified responses "If you have A+ credit" was his favorite. He directly insulted me and claimed that I was not willing to take responsibility for my choices. The interaction ended with him saying "I think we're done here" and motioning for me to leave the office. Needless to say, I'm never buying another vehicle from them. I highly recommend nobody else does as well. If you do choose to buy from them realize that their word means nothing and get everything in writing. Many of these reviews mention their customer service, but I've been treated better by most shady used car shops.

One Stop Auto Sales must have sailed under a lucky star. With the addition of Teresa Nelson it…read morecertainly is a game changer. Not that One Stop Auto had any issues in the 1st place. As a financial professional I have worked with numerous auto dealerships over the course of my 34 year career. The achilles heel of any small business is talent. Having Teresa Nelson with her years of experience in franchising, an MBA from Idaho State University, and a few businesses under her belt has been a "level up" for this dealership. The additional selection of floored vehicles is also a nice touch. The business model of locating your exact vehicle, making your order, having them go to auction for the purchase to bring it back to Pocatello is unique. Saving money on reconditioning (which dealerships tend to charge) is also a nice touch. I would certainly recommend One Stop Auto Sales. I have read other reviews which makes me add the last recommendation. Freaking buy an aftermarket warranty when you buy a used car. Worth every penny. Every used car purchase you are taking is a calculated risk.

I recently bought a truck from these guys. Thinking I got a great truck, how I was wrong to think…read morethat. It wasn't until after finishing the paperwork that they offered a warranty, but they made a big deal to reprint and start over. Since buying this truck I have had nothing but problems. I returned home and the check engine light popped on, saying that my cat was running low efficiency. I had my buddy that is a mechanic look at it. He proceeded to tell me that the code had been deleted recently. I called One stop Auto sales and Gregg said run some cat a clean through it and it will be fine. Not having a care in the world that the truck was having problems the day I bought it. Gregg also said "not my car nothing I can do". The check engine light is still on even after multiple repairs have been made to try to resolve the problem. A couple days later I called again asking if they even ran it through a shop, Gregg said they did and that they had a mechanic look at it and did services. Well after getting an oil change today, I definitely don't think they did. When getting my oil change, the company doing it made me aware that no other fluids had ever been serviced. And to go along with that they also told me that I needed an aliment and that a bolt that was missing to do part of the aliment so they would need to order a kit. People do not buy from this dealership. The cars they sell have problems that they know about but they hide them and sweep them under the rug.

If you're in the market for a new car....go see the folks down at Pocatello Nissan Kia. Nissan…read morebuilds some great vehicle these days and beats Mazda, Hyundai, Honda, and Toyota for price, style, features and quality. We love our new Rogue. The guys working the showroom floor are professional, and knowledgable.....without being the typical car dealer pushy or annoying. The only way they lose a star from me is when it came to signing all the paperwork. Man that process takes a long time. We made a straight clean purchase, no trade in, used their financing. I have perfect credit and had all documents and info at the ready. It still took 3 hours to sign and drive. I had the car insured with a five minute phone call, 30 minutes into the process. There has to be a faster way to buy a car. This is my 3 new car purchase, the time issue is typical, but if somebody doesn't dock them a star every now and then it'll never change. Other than that it was a great experience.

Could not have had a worse experience. Came in to have an…read moreengine ticking and trouble with cold start checked. Service department told us engine needed replaced. (No diagnostic tests run.) Took longer than expected. When we got the car back the A/C wasn't working and making a weird sound and the cold start was STILL a problem. Service department now said the fuel pump was making causing the problem and they could have found it if they had done a diagnostic test, Something that they should have been done before replacing the engine but the technician "didn't see the note about the cold start issue." Service manger was dismissive saying if "Nissan customer care didn't side with us then it wasn't their problem" The car is less than 5 yrs old. You are better off going anywhere else.

I have purchased two cars from One Stop. The first one I had something very specific in mind. The…read moresalesperson took my information and within a couple days had the car I wanted at a great price. No problems at all with the car. The next car was for my kid going away to college so I needed something reliable and safe. I called the salesperson I worked with previously and they said they would find me a few to look at. Came in a day later and left with another great little car. Great local used car dealership!

THIS IS THE WORST COMPANY EVER THEY HAVE BEEN SCAMMING ME FOR A YEAR on my leased car the original…read moreprice with interest was 4500 usd and they recently merged into another bank so they had to resign the contracts with everyone who is in store financed. So that moved my total price up to 5100 usd which is completely illegal and wrong. this is all for a car i bought and within a month of driving it the radiator cracked and a few other serious problems which they refused to fix would not ever recommend for anyone. THIS IS A HORRIBLE BUSINESS. DO NOT EVER PURCHASE A VEHICLE FROM THEM WORST MISTAKE YOU COULD MAKE.

Met with Casey the sales manager in October, 2024 to request to be placed on the list for 2025…read moreForerunner TRD Pro. Was told at that time there were no others on the list ahead of us. I asked if he needed a deposit and he said "no, you're first, no deposit needed." Since then I have spoken to Casey no less than 3 times and each and every time, I asked if he needed a deposit and he said "no." We even discussed a preferred color. Yesterday, 6 March, I went in for my oil change in my Tundra and asked him when he thought our TRD PRO would be allocated / received by the dealership and if we could give him a deposit. He proceeds to tell me there are already several people in front of us on the waiting list. Really Casey? He came up with some BS story that he thought i wanted to test ride one first, which was a complete LIE. When I called him out on it, he said "I'm not going to be talked to like this." Talked to how? Factually and honestly? Casey is the owner's hunting buddy so I'm sure nothing will come of this review. Here are a few adjectives I would use to describe the sales department under Casey's "leadership" or lack thereof: Dishonest, offensive, deceptive, good-ol-boy, disappointing, disingenuous, untrustworthy, irresponsible, arrogant and conniving. I will never purchase another vehicle from this dealership.

I had the best possible experience at Phil Meador Toyota!! I brought my '02 4Runner in to get the…read morewindshield and suspension checked out, but was also curious about a number of things going on with the car. I had unknowingly scheduled an incorrect service given these concerns, but Kim was able to get me on the correct schedule right away. Kim was so great!! He took the time to hear my concerns, laid out a number of very affordable options, and talked through some things with me which made me feel very comfortable with my decision. The whole staff was warm and welcoming, the waiting area rivals the coffee shops/cafes in the area, and the warm chocolate cookies were the cherry on top. I honestly would love to just use their waiting room for work... haha. 10/10

* Some of the services that brought me to Master Mechanix where to correct faulty repairs from…read moreother shops which included engine and suspension work. * As a senior citizen and after several unsuccessful and expensive services from four other relatively well rated auto repair shops, I started to wonder if I would ever find 'A Really Good Mechanic'. * I met a seasoned Classic Corvette owner at the Post Office and he referred me to Master Mechanix (located right on Main Street in Pocatello, Idaho). * I found that the owner, Ray Campbell, runs his business in an Ethical, Professional and Friendly Manner ... How Refreshing! * Upon more research I discovered he has a Stellar Reputation amongst his Peers and Valued Customers for his Precision Automotive Skills ... And he indeed lives up to his well deserved reputation! * He is an ASE Master Certified Technician with consistent 40 Years of ASE Certification. * His Diagnostic Accuracy was Impressive, including Excellent Quality Control. * I have received precise 'Right-The First Time' Repairs. * He gives Clear and Detailed Invoices. * His pricing is surprisingly very good considering their skill sets by far exceed the others. * And as a somewhat apprehensive customer, he goes that extra mile to answer any of my questions in a easy, down to earth way. * My well maintained 35th Anniversary Edition Camaro runs as smooth as silk, thanks to the Conscientious and Skillful Team at Master Mechanix. ~ Thank you guys so very much ... Keep up the good work ~ Note: I read some of the previous reviews and I find it so hard to believe because the service I received was 'Off the Charts Excellent'. There are a couple of other shops named Master Mechanic, etc ... Perhaps they are mistaken.

My colleague and neighbor recommended this place for general maintenance for my 2004 4Runner. I…read moreemailed Rick and made an appointment and when I picked up my truck and it was exactly the price we discussed, no surprises. They did a much overdue tuneup and oil change and repaired a problem with my headlights. They went the extra mile and polished the headlights that had turned yellow with age and I didnt see a charge for it on the invoice.  Truck is now running like a top! This seems to me to be an honest and quality mechanic that charges a fair rate and you cant ask for anything more.  Im looking forward to a long relationship with Master Mechanix!

This is *THE* dealer. Zero push, absolutely no pressure. Was treated as if I owned the dealership…read more I was able to drive the car I loved alone for as long as I liked. I let them know my challenges with technology and the next day Matt explained it all to me. They held the car without me asking "take as long as you need!" As I sorted through financing and having my mechanic look over the vehicle, Peak Auto gave me the impression that nothing could go wrong. Once my mechanic gave me the go, I let Peak Auto know and we sailed through the financial aspect between my own appointments. Everything was transparent, calm and clear. I had worked with two other local dealers before this and was shocked at lack of ethics and transparency. Peak Auto is actually at the PEAK of car buying in Southeast Idaho.

Jordan is a gem! I was driving through Idaho on my way to Alaska. He was able to work my car in &…read morehad new brakes on it in no time. His garage was clean, comfortable & had everything you could ask for---even a play place & Goldfish crackers for the kids. If you need a professional mechanic who does great work with a smile, look no further than Manic Mechanic!

I'm on a road trip with my family and my starter is going bad. Our stop for lunch almost stranded…read moreus so I knew that was about the last time my car was gonna start. As I'm heading into Pocatello ID. I start to search for someome to fix it as I am only in town for two days. Jordan from Manic Mechanic was the best. I was able to get it right in so I never even turned the car off to worry about towing it to a mechanic. He got ahold of a starter and had it replaced in no time. He was polite, knowledgeable and professional. I would use Manic Mechanic for all my car maintenance and trouble issues.