Was looking to purchase a truck(I'm out of state). Gathered all the info I needed and was ready to…read morefill out paper work. We had just talked about price, payment, last and final questions etc.just to get a call about 20 minutes later that the vehicle was sold out from under me.(sales person was helpful from the sounds he was blindsided by this as well). A waste of time and missed out on a few other potential trucks.

Bought a Challenger two years ago and was very happy. Fast forward to now, willing to pay for a…read morecar in cash (overpriced). but the tried to low ball the trade. Not dealing with these people again.

I know some people who trade their vehicles every few years, I rarely buy new cars and last few…read moreexperiences made me dread purchasing from the dealer, I even thought of researching the available options in Idaho Falls or even further. However the process was very smooth and enjoyable and I am happy I was able to pick and purchase the vehicle that looks good, fits my needs and is within my budget. From the initial inquiry and working with Katy, Benjamin and Jesse I felt like I was treated like a valued customer and most importantly I was not pushed into buying any options that I found not desired or outside of my means. Jesse thoroughly explained to me what each offer entails and I think getting some extra protection is beneficial for the peace of mind. Very pleased and happy with my new vehicle.

I've bought two brand new cars here and they've treated us very well. Occasionally we've had a few…read moresmall hiccups with service department however overall I'd definitely do business with them over any dealership in town.

Could not have had a worse experience. Came in to have an…read moreengine ticking and trouble with cold start checked. Service department told us engine needed replaced. (No diagnostic tests run.) Took longer than expected. When we got the car back the A/C wasn't working and making a weird sound and the cold start was STILL a problem. Service department now said the fuel pump was making causing the problem and they could have found it if they had done a diagnostic test, Something that they should have been done before replacing the engine but the technician "didn't see the note about the cold start issue." Service manger was dismissive saying if "Nissan customer care didn't side with us then it wasn't their problem" The car is less than 5 yrs old. You are better off going anywhere else.

I will still trust them with some of the repairs, however I do remember the days where they were…read moremuch more responsive. Like if someone promised to call you back they actually did. I am that mature l even remember buying brand new car from them at the old location and we bought and financed from Nissan/Kia at least 3 in the last decade. Dealerships are here to make money and to keep inventory moving so as long as you all agree on the numbers everyone should be happy. Live and let live, unless, of course there is a disagreement about the price or a service. Certain things I can do and would not require any assistance with cabin or air filters. If one of the major parts fails I'd prefer someone else to fix it for me. It is a shame that David is gone as he was probably one of the best mechanics in this area and I could discuss and correct any technical concern I had like when they sold me wrong battery size (24 instead of 35) etc. Now there is a reason I change my own oil. We reside out of town and bringing car in was a minor inconvenience as I had to leave it for a day, then come with another vehicle and grab it. One day I left my car for an oil change and was promptly billed for it and reassured it was all done. I found the vehicle at the very same spot it was left by me and according to the odometer it was not moved for 1/10 of a mile since I parked it. In theory it is only possible if they drove it to the bay and then backed it up into the same very spot in the middle of a busy day. Ok, the oil appeared much darker and more consistent with the oil that had been used for few thousand miles than the freshly filled one. Inquired about it next day and was reassured it was all done and they just switched to a different darker looking brand of oil for changes. I was not born yesterday. Spouse stated she gets better mpg after I change hers myself. Lately they nickel-and-dime even customers buying parts that are not very unique. Adding 3% fee to card transactions is just ridiculous. Do you realize your best sales efforts are being rewarded by people who spend more than they ever should and it is all done electronically? Wake up. It is 2025. Most transactions are electronic. There are even non-profits who figured how to accept cashless donations. You are not a struggling ethnic restaurant and the owner is not your typical "Pocatellan pooh boy" as he owns at least 2 other dealerships one in town and the other in a different state. On a bright side they never sold a stolen vehicle to a family member like Phil Meador did.

Met with Casey the sales manager in October, 2024 to request to be placed on the list for 2025…read moreForerunner TRD Pro. Was told at that time there were no others on the list ahead of us. I asked if he needed a deposit and he said "no, you're first, no deposit needed." Since then I have spoken to Casey no less than 3 times and each and every time, I asked if he needed a deposit and he said "no." We even discussed a preferred color. Yesterday, 6 March, I went in for my oil change in my Tundra and asked him when he thought our TRD PRO would be allocated / received by the dealership and if we could give him a deposit. He proceeds to tell me there are already several people in front of us on the waiting list. Really Casey? He came up with some BS story that he thought i wanted to test ride one first, which was a complete LIE. When I called him out on it, he said "I'm not going to be talked to like this." Talked to how? Factually and honestly? Casey is the owner's hunting buddy so I'm sure nothing will come of this review. Here are a few adjectives I would use to describe the sales department under Casey's "leadership" or lack thereof: Dishonest, offensive, deceptive, good-ol-boy, disappointing, disingenuous, untrustworthy, irresponsible, arrogant and conniving. I will never purchase another vehicle from this dealership.

I had the best possible experience at Phil Meador Toyota!! I brought my '02 4Runner in to get the…read morewindshield and suspension checked out, but was also curious about a number of things going on with the car. I had unknowingly scheduled an incorrect service given these concerns, but Kim was able to get me on the correct schedule right away. Kim was so great!! He took the time to hear my concerns, laid out a number of very affordable options, and talked through some things with me which made me feel very comfortable with my decision. The whole staff was warm and welcoming, the waiting area rivals the coffee shops/cafes in the area, and the warm chocolate cookies were the cherry on top. I honestly would love to just use their waiting room for work... haha. 10/10

Cole Chevrolet was absolutely fantastic! From Austin and his crew in the service dept., to Hap and…read morehis team in the body shop every single person was very professional. The entire Cole Chevrolet team was awesome. They made us truly feel like we were a priority to them. Thank you so much for your professionalism and your human kindness. It's always nice to come across people that truly care and that is the people at Cole!! Thanks from the bottom of our hearts!! Thank you, Robert and Wendy Cobb

I want to make it clear to start that the salesman, Keaton, did an amazing job. He was responsive…read moreto my questions and concerns and worked with me to get a fair price. Never once was he pushy. After he handed me off to the finance person things went downhill. He kept pushing the extended warranty on me despite my multiple statements that I did not want it. I think I had to tell him at least 4 times. I have to say that implying that the manufacturer wouldn't honor their warranty nearly cost them the sale. I told him from the beginning that I had already been approved for financing, but he would not take no for an answer on this. He swore he could get me a better deal. Everything in the last paragraph I can chalk up to it being just how finance people are. This next part is what earns them the rating. I told him at the very beginning that I wanted to have my wife on the loan. He completely ignored that it seems. I finally conceded to the pressure and went with their financing because it wasn't all that much worse than what I already had arranged. Contrary to finding me a better deal, it was 0.25% higher than what I already had arranged. When he brings me the paperwork to sign I ask about putting my wife on the loan. He said something to the effect of "that would mean we have to redo all the paperwork" I asked if we could do that and he told me that I could just go in to the bank and add her. This was a bald faced lie. I would give the benefit of the doubt here, but both the loan officer and the DMV clerk said that they always say that. It was shortly after this that he had me sign for acknowledgment of the interior protection and anti theft. This was literally the first time I had heard of the anti theft. Honestly, I should have walked out right then. I love the car. Keaton did an amazing job. 6/5 stars for him. For the rest of the experience, much less so. Update: Went in to attempt to resolve the financing problem from above. It was a disaster. The finance person above was actually the finance manager. Immediately says that he did not say any of that and that I never mentioned that I already had financing. After some heated back and forth I believe we had worked out a path forward to refinance the car to add my wife. I asked that they refinance it at the same terms to compensate me for the hassle. He told me that they cannot change the interest rate. I asked if there was something else they could do to make this right. He said he had to get the sales manager. Sales manager was even worse than the finance manager. He was unwilling to even entertain the idea that there was any fault on their part. He was only willing to give me qualified responses "If you have A+ credit" was his favorite. He directly insulted me and claimed that I was not willing to take responsibility for my choices. The interaction ended with him saying "I think we're done here" and motioning for me to leave the office. Needless to say, I'm never buying another vehicle from them. I highly recommend nobody else does as well. If you do choose to buy from them realize that their word means nothing and get everything in writing. Many of these reviews mention their customer service, but I've been treated better by most shady used car shops.

I had an outstanding experience purchasing my 2020 Ford F-150 Raptor from Courtesy Ford in…read morePocatello. I drove all the way from Los Angeles, California, to buy this truck, which was definitely a little stressful considering it was a significant purchase and a used vehicle. From the very beginning, Nick Holly made the entire process easy and gave me the confidence to make the trip. Before I left California, Nick was kind enough to put the truck on hold for me so I wouldn't have to worry about it being sold while I was making the long drive. That simple gesture meant a lot and showed he genuinely cared about making the experience as smooth as possible. When I arrived, the truck was exactly as advertised and in pristine condition. Nick was honest, professional, knowledgeable, and never made me feel pressured. He answered all of my questions, communicated with me throughout the process, and made sure everything was ready when I got there. I'd also like to recognize Curtis Scott the Finance Manager. He made the paperwork straightforward, explained everything clearly, and had me in and out quickly without any pressure or surprises. Buying a vehicle from out of state can be intimidating, but Courtesy Ford exceeded my expectations. The honesty, professionalism, and customer service I received made the nearly 1,000-mile trip absolutely worth it. I highly recommend Courtesy Ford, and if you're looking for a vehicle, ask for Nick Holly. He went above and beyond to make this one of the easiest and most enjoyable vehicle purchases I've ever had. Thank you again to Nick, Curtis, and the entire Courtesy Ford team!

I recently purchased two Ford Mavericks from Courtesy Ford, and both transactions were excellent…read more The salesman was friendly and made the process straightforward and hassle-free. If you're considering buying a car from Courtesy Ford, I highly recommend it. However, I would advise against getting your car serviced there. I took my car in for two recalls and key programming. One recall required simply plugging the computer into the car, while the other involved removing the interior panel and installing retention clips. When I received the car, the warranty panel was not installed or removed correctly. The technician neglected to check his work or use the appropriate tools for the job. As a result, I had scuff marks on my plastics because he used a flathead screwdriver to pry off the interior panels instead of the proper interior plastic removal tool. I notified the service department the next day and drove in so the service advisor could take photos of the issue. It was a Saturday, and the advisor informed me that he had sent an email to my service advisor with the recalls and that I should receive a call the following Monday. It was about an hour before they closed, and I hadn't received a phone call. Frustrated, I decided to write this review instead. I have the tools and knowledge to remove and install the panel correctly, so I don't want to take my car back to Courtesy Ford for them to mess it up again. I simply want an acknowledgment from Courtesy Ford that they need to be more professional and adhere to a higher quality standard when working on customers' cars.

Looking for a truck is a lot of work. These folks know their stuff and are very reasonable. Even…read morethough they're used and all sales are "as is" they stand behind their product. Needed a 4-wheel drive repair three months after buying. They really took good care of me.

From the owner: We sale used, new and rebuilt vehicles. We also occasionally have RV's, boats and motorcycles…read moreavailable for purchase.

Love this place! Avery is the best!!! Got exactly what I wanted at the right price!!!read more

I've been introduced to Stones Hyundai for a couple of weeks now. I purchased a used 2011 Ford Edge…read morefrom them, it's loaded to the teeth and runs great. Until today. 10/30/25. We went out to the driveway and got in, turned the key and NOTHING HAPPENED. The doors won't even open when the battery is dead. Well, my temper got lost, I got on the phone and ORDERED them to help me. I got a jump from the neighbor and drove to the dealership. All the while, the service manager went to my home to help me out but I was already gone and at the dealership. I vented on the poor guy that was the first to walk out to my car. He was absolutely very professional, overlooked my bad words and behavior and calmed me right down. I have to mention that the car was AS IS, NO WARRANTY so I was a little afraid they would turn me away. No sir... The service manager took my car to the shop and the manager came out and told us they were going to replace the battery and we would soon be on our way. I am so very happy and will definitely be a customer when we need a new car. Thank you Stones!!!