Dustin, the Property Manager at this location, provided exceptional customer service. He answered all of my questions and addressed every concern promptly and professionally. Although this facility is farther from my home and slightly more expensive than the closest U-Haul location, I chose to store my household items here because I value outstanding customer service and professionalism over convenience and price. Dustin's professionalism made all the difference, and I truly appreciate the excellent experience. Thank you, Dustin, for your dedication and exceptional service! read more

I've rented from this storage unit two times in the past three years and both experiences were amazing. It is climate controlled and the facility is so clean. No matter what part of the city I live in I will ONLY RENT FROM THIS FACILITY!!!!! I love it ! read more

If you value your property do not store your things at this facility. We learned the hard way that insurance does not cover damage done by mold or mildew to your property. We had all of our house hold items stored in two climate controlled units from an out of state move- when we noticed damage to many of our things after only two months. Climate control did not protect our property. The facility is filthy. There were bugs at the bottom of boxes we opened, holes in woolen sweaters, and jackets that had not been there before. There was mold growing on shirts, pants and the linings of boots and purses. There was mold and mildew in the interior of bureaus and side tables The stench was horrible. A new television armoire had stains on the back of it that had never been there before.There was even mold on our wooden cutting boards! We spent hundreds of dollars on dry cleaning, cleaning supplies, repairs and dozens of trips to the laundromat. Sometimes I would run a load 3-4 times to get the stench out. We threw out 1/2 of our clothes and books. We had to pay a junk removal service to dispose of the furniture, mattresses and other items that were damaged. We paid another mover to move our things to another storage facility. It took over 10 weeks to go through most of our items. When I brought these problems to management's attention the manager Javon said," how do I know you didn't bring this mold with you in the truck or from your old home?" I asked them for help with moving or disposing of items. John the district manger offered help at first and then reneged. I spent hours on the phone with my insurance company only to be denied. We found Guardian to be extremely negligent. On leaving the facility the last time I noticed a cockroach at the front door. That about sums up my experience of the place. read more

See all

Dustin at Brinton Rd guardian storage is absolutely phenomenal! His upbeat, super positive attitude is a breathe of fresh air! I've rented from guardian storage at a different location before but because of Dustin, I'll always come back & recommend the Brinton Rd. location! Thank you Dustin for your amazing hospitality! Stay beautiful! read more

Great service! Kristin was very helpful and friendly! She made sure I found a space that would work for my needs.

Had an AMAZING experience using the self storage here and when we encountered a problem with our lock, Melissa saved the day!!! Cant say enough good things about her- so kind and ready to help us problem solve. Thank you!! read more

Richard Hopper helped us get a unit. He was very friendly & helpful. The facility was clean & well maintained. The have carpet, water fountain, vending machine & a restroom. If I need anything else I feel that Richard is the man to help. read more

I have no complaints about this storage facility. It's always clean and well kept..and the staff are always helpful when needed.

I needed a place to store my extra stuff, but I also got a good price, super helpful staff and even a place to send packages that need a signature while I'm at work or hold my Amazon returns for pickup. Absolutely recommended. read more

After requesting information the manager called me multiple times a day at absurdly unprofessional hours, like 10pm on a Sunday night. When we came to the unit to load it the office was closed and there was a lock on the door for our unit despite us paying for it and following the instructions in the email. We wasted time and money loading a truck that we will have to pay extra for multiple days for. This business is an absolute scam. read more

The Parkway East facility is beautiful and easy to access. Britney and her team are always super helpful and responsive. We will definitely continue to use this facility for our son's college storage needs and highly recommend it to others. read more

We had a great experience with Guardian Storage - Forest Hills! This was our first time renting a summer storage unit for our college-age son and we could not have been more pleased. From pre move-in through move-out the experience exceeded our expectations! Richard took the time to thoroughly answer many questions on the phone prior to our selecting this storage facility. While we were confident in our decision to rent from Guardian Storage - Forest Hills, we were even more impressed upon our arrival at the facility. It is new and clean. There are carts available to make the move-in process easy. The built-in security features are top-notch. Guardian Storage - Forest Hills earns a 5 star rating because of Richard's exceptional customer service and the facility's features. read more

I enjoy this location. It was super easy and convenient to move all of my things. The only reason I gave it four stars instead of 5 is because they could use more dollys and moving equipment to further assist with the move in process. read more

I have never needed a storage unit before but my boyfriend recently passed away and I found myself needing a place to temporarily store some of our belongings. Andy Filipek at Guardian storage in Forest Hills was so helpful and kind. He showed me multiple storage units and helped me find the perfect size unit within my budget. The facility itself is new, clean, and seems very secure. I would highly recommend this guardian storage location and can't thank Andy enough for all his help. read more

My husband and I don't write a lot of review but this one need to be write and people have to know how this guardian storage is the one they need if they want the best service! Beginning of February we were looking to rent a new and big storage for the next month and the guardian storage in Forrest hill had a very good promotion, half price during 6 months! We were in need to start the rent for the end on the month of March and Richard agreed to postpone the promotion for the next month which was really nice of him. Unfortunately because of the COVID-19 we were not able to move in because everything business is shut done since mid-March but again this guardian storage is amazing I called them to asked if they can keep our unit and the price until everything is back to normal and they accepted which was so nice of them. Personal long- story happened at the end of the month of March during the middle of the pandemic our landlord which is also our employer decided to increase our rent of $200 and unfortunately because I lived above the business we decided to left our job and our apartment due to a disagreement. So I called Richard explained to him that we had an emergency and we can't wait anymore that we need the storage as soon as possible and we absolutely need a truck to moved our stuff. Richard decided to open the business and start the contract right away and rent us the truck of the society. So now thanks to Richard my moving is almost done, all our furniture is safe in our storage and thanks to the generosity of American people ( we are from France and we don't have a family here!) we found a new apartment . If you are in need for a storage please keep in mind that the guardian storage in Forrest hill have the best customer service and certainly the best, protected and cleaner units in Pittsburgh and suburbs and the icing on the cake it's their employees they are the most helpful, professional and kindest people. Merci beaucoup! read more

This is the second year we have used this location for college storage for my daughter and her friends. I would recommend this location, it is clean and easily accessible. The manager Richard is extremely helpful. We live out of town and he is always easy to talk to and ask questions. If I could give 6 stars I would. read more