Our service at Guardian Storage Shadyside was the best!! They have been great at answering my…read morequestions and communicating what to expect. Filling out the paperwork and getting our unit set up was super simple thanks to Matt! He was awesome and helped answer all our questions. Everyone here has been friendly and kind. I'm glad to have my things stored here knowing they are safe and I'm paying a good price for the unit.

Every person working here is amazing. They were our first contacts after planning the move to…read morePittsburgh, and they really represent the kindness that I've experienced here from the locals. We've used them twice, on separate occasions, over the last 6 months. I highly recommend working with Guardian Shadyside!!

I previously rate this company high. However I just found out how poorly the handled my furniture…read more Upon sitting on one of the beds it BROKE!!! Also, I have 3 useless bookshelves. The pins needed to hold up the shelves are missing. Isaiah told me they were in my old home office tape together in a ball. I went back there and found nothing anywhere I looked. Afraid to sleep on either bed that they reassembled. I removed the photos and changed the rating because Jerome from Moving ahead did an excellent job of correcting all our issues. I view the measure of a company not only on the original work but how they handle any issues that occur from the move. Moving Ahead Services did an excellent job correctly every issue we had. I recommend this business.

Very efficient and professional. On time and moved quickly…read more I really can't believe how good they handled the job.

The actual movers where really good however they didn't start until 3 pm and then the office…read moreovercharged me. They charged me for 12 rolls of packing tape when they barely used a 1/2 roll. I called twice for a refund of that charge and they kept saying g they would do it but never did. The customer service in the office wasn't great as they never updated me on the timing either as I had to be the one to keep calling.

TL;DR - Movers held our items on the truck until payment was made prior to unloading. Movers had no…read moreexperience moving items (uncovered mattress, face down on the sidewalk with the mover on top of it) They did not understand how to load a truck (small items were loaded first and not stacked). Claimed truck was 'full' despite being half full. Movers were instructed not to unload our items at our destination, UNTIL payment was made (which how can that be if time to unload was not accounted for?). Damaged walls and items. Had to call 2 friends to help unload the truck. Hands down the worst company I have ever worked with.We used them for a move on April 2024 to move our items from our townhome to a house that was 0.3miles away. The move took 6 hours longer than expected, despite having already broken items down and made them easily accessible. The moving crew had 0 equipment and were extremely unskilled in moving the most basic items, including a mattress. They called a week before the move to get an estimated list of items that I would need moved, during which on the phone call that I explained I was currently travelling and can only list of what large items come to mind and approximately 25-30 boxes for the miscellaneous items. There was no follow up email sent to gather a formal list of all the items needing moved. On moving day, movers were 2 hours late and 2/3 workers showed up in an unbranded moving truck that did not have a ramp. I walked the movers through our townhome and showed them everything that needed to be moved. However, it became very apparent that the movers had no experience in how to move out a house. They were unnecessarily wrapping things that didn't need to be wrapped, and did not know how to move a mattress as it took around 30 minutes to get it down 2 normal flights of stairs. It wasn't until hour 2 of 6 of moving out that the third mover showed up. They spent a total of 6 hours trying to move our well packaged and organized items out of the townhome. I spoke with Michael Dunne who asked me what is going on and why is it taking so long to move out. I explained that the movers were disorganized and lost with this move out process, and that the truck did not have a ramp. One of the movers came back to me and said that they couldn't take half of the items I showed them because it was 'not on the list' - the estimate list that I read out over the phone while travelling. We were 5 hours into this move out process that should've taken no more than 1.5-2 hours with any other company. They also claimed the truck was 'full' even though nothing was stacked. I also had to help them move some of the bigger items into the truck myself. 6 hours into the move, Michael Dunne called one of the workers and said they had to move onto the destination right up the street and start unloading. Extremely frustrated at this point, I agreed to move on and we'll come back for the other items ourselves - Michael Dunne got me to schedule another pickup in a few days, during which a $100 deposit was made. When we arrived at the unloading destination, the movers were instructed not to open the cargo door until a full payment of $2081 was made, PRIOR to unloading the items. This was around 2x what was quoted as they were charging for 'extra time' due to their inability to support a proper move-out. How do you know what to charge hourly if you haven't done the unloading process yet? They parked on a very busy street and not our driveway, despite me requesting the drivers to park in the driveway or even our front lawn. They refused, stating "we are not a traffic company, we are a moving company. F**k the traffic". Multiple items damaged, walls damaged, it took until 9:30pm (9.5 total hours) to have 75% of our items moved out of our townhome that we can still see out of the window from our new house. It took multiple emails and phone calls to cancel the follow up move and receive my $100 deposit back. I never received the signed contract at the time payment was made, and emails and phone calls have not been answered.

We've used the Penn Ave facility for a year and finally emptied out the unit. However, the entire…read moretime we've been treated really well, our unit was always secure and the way we left it. when we did have an issue, we were called to be made aware- which we really appreciated. This particular facility has ALWAYS been clean, neat, and well- kept. We've never felt unsafe in the area. w Were absolutely would use this facility again ever we need storage space again.

Super easy to find the facility and unit. Very clean and safe. I'd definitely recommend.read more

I needed a unit at the last minute and the lady in the office had one ready in less than 5 minutes…read more Facility is extremely nice and clean. Easy access. They even have a moving truck that you can borrow. The lady in the office is extremely nice.

The whole staff here has been friendly and stove to meet my storage needs. On move-in good…read moresuggestions and considered other area sites that might be a fit. There was one maintenance item during my time there and it was resolved promptly when I made them aware of it. And finally they worked with me on move-out to make it very low effort & no headaches. You know how so many similar businesses might have you jumping through hoops or having to talk to multiple folks after waiting on hold? ... Nope none of that; just smooth sailing! Storage isn't cheap anywhere anymore, but I trusted this spot and it filled a need I had for awhile.

General Manager Nelson was not helpful at all and was rude and condescending to customers. We…read morecleared our unit on Thursday(still paying for our unit) and returned on Sat to "check out " and end our contract. We went to unit to take a pic as instructed and saw our unit tagged "ready for next customer" before we had even communicated that we were ready to cancell our agreement. General Nelson was condescending and telling us we didn't do it the right way or we didn't understand. clearly we weren't ready to end our contract yet until we went to leasing office so why was it tagged if we hadn't checked out. Horrible experience due to mgmt and will find other places to give our business to. Instead of being condescending and rude he could have just went thru the check out process and said no problem at all , have a great day and gave us our receipt. Needless to say I will not be recommending this place on local campus fb pages.

I have used U-Haul before and they are normally pretty standard and unsurprising. This particular…read moreU-Haul was good too but I didn't like the way owner/staff spoke with me. I enquired if I can pick up the U-Haul in the afternoon and return it by midnight and she rudely declined that. I can understand that it could not be possible but I didn't like the tone in which she responded. I could however see that she was treating other "local" customers well (calling them hon and sweety). So, maybe a bit of discrimination there. I just wanted to take the U-Haul and get out of there. Next time I need a U-Haul, I will probably avoid this location if possible purely because of the rudeness of the staff/owner. Services were good as it is on any other U-Haul location.

Expect that they will increase your rent every 3 months by about $20.00. The facilities are clean…read moreand well managed. The staff is very helpful and friendly. The corporation is very money focused with their phony insurance requirement at they sell and their constant rent increases.

This Guardian Storage used to be an affordable place with onsite staff and a retail store to…read morepurchase boxes, tape, bubble wrap, etc. In the past few years, they closed the retail store, got rid of onsite staff (including managers), and have jacked up prices 10% - 20% each year. Since I started leasing a space here, the cost has increased 81%. Every time I call to discuss the price increases, I'm told that John the manager will call me back. He never does. I'll be looking for another storage place. I recommend others do the same.