Sean was extremely personable and very capable He responded very quickly and took care of the…read moreproblem without delay. I highly recommend this service to anyone in need of roadside service. You

Was great, thank you! Prompt and professional. My car wouldn't start for a good 10 minutes but…read moreDashawn kept working on it until it would. I appreciate him being persistent and trying in this cold weather. Thanks again, appreciate your service!!

I am very pleased with this company. I received great communication as to when he'd be arriving. I…read moreneeded my 2003 Chevy Corvette towed and they took great care with the vehicle. I would recommend this company. And I will use them again should the need arrise.

I can't say enough about this company. We were stranded in Indianapolis at 12:00 AM. I called this…read morecompany and from the start they were very helpful pleasant and professional. After progressive insurance failed to find a tow truck after two hours. This company got to us within 30 minutes of my call. The owner texted with me and kept in communication the whole time while the driver was on the way to get us. Very reassuring and very very committed to their work. I highly recommend this company for any towing needs that you may have if you want a professional, timely and caring group of employees. Thank you !!

A lifesaver I called Big B's Roadside based on the excellent ratings. My call was answered…read morepromptly, professionally and Mr. B was also a voice of calm and reassurance that was most welcome. I was informed of his ETA the whole time. He towed & parked my car nice and my neat in front of my house. Would use again!

I connected with Brandon when I was looking for a tow after a vehicle accident. He gave a prompt…read moreresponse to my message and his price offer beat pretty much every other company I called. Luckily, for me, I ended up not needing him to tow my vehicle after all. But I was impressed with his customer service and would definitely consider using. Big B's Roadside assistance in the future. Four stars only because I have experience and actual tow. But I give 5 stars for customer service and pricing. Thanks Brandon!

Trying to find a reliable, trustworthy, and friendly towing service for my daughter, who is away at…read moreschool. Who is also in a completely different town and hours of away from me. Is extremely stressful. I was so grateful after they came out and performed the service, even going above, and beyond what they were expected to do. So stop scrolling through nameless, Towing, Service, and call these guys, trust me, you will not regret it

If i could rate 0 stars i would. I got my car impounded & came Monday morning as soon as the office…read morehad "opened". At Arrival, the office was closed. Attempted to call the office multiple times with NO answer. not very Open for M-F from 8-5 ‍

Excellent professionalism and great results. Would do more business with them in the future. By the…read moreway, whoever designed their waiting area did an incredible job!

Fantastic experience from start to finish. The attention to detail really stood out. The waiting…read moreroom was great, they even taped the power window buttons to prevent mistakes, and the tint turned out flawless. I've checked it daily and haven't found any imperfections. I'd definitely recommend them.

He did a suspension job for me and he did a wonderful job…read moreFeels like a new car Would definitely recommend

I had requested a quote for a front wheel bearing. Ended up needing front brake pads and rotors…read moreinstead. Being mobile was huge for me, as it was going to be very inconvenient to deal with the alternative. I got a quick response and a very affordable quote. He knows his stuff. I highly recommend.

My husband and I got locked out of our house very unexpectedly. I did a quick google search and…read morefound Mobile Locksmith had the most ratings and highest ratings. I called and it was an automated process. I received a call back within a few minutes with the technician who reported he would be there within 25-30 minutes. He did report within that time frame. He was able to open the door quickly within a few minutes. The technician was not super friendly but he got right to it. I did appreciate the quick service, the huge downside for me was the price- it was $264 and the technician made a comment about adding a tip and when we didn't say anything he said I guess you aren't tipping me which felt a bit unnecessary especially considering the high price of the service. Life lesson learned to give your spare keys out as soon as possible to avoid this!

What should have been a simple doorknob lock replacement became two days of scheduling problems,…read moreinconsistent pricing, arguments, and completely unacceptable treatment of my tenant. The lock was eventually replaced, but the overall service was extraordinarily unprofessional. The technician name is Alec/Alex - His direct phone number is 317-653-6550 "Mobile Locksmith". Top 10 issues: Late to the scheduled appointment: My tenant waited for the confirmed 4:00 PM appointment, and the locksmith acknowledged being approximately 25-30 minutes late. Argumentative instead of apologetic: When I raised the lateness, the technician argued with me and actually stated that essentially nobody in Indianapolis arrives on time for service appointments. Inconsistent pricing: I was initially told the job would be "about $100," then approximately $150 was discussed once the technician arrived.. then the Initial invoice was $200: Despite those earlier price discussions, the first payment request I received was for $200, which I immediately disputed. Aggressive billing dispute: Rather than professionally resolving the pricing issue, the technician argued and demanded immediate payment. The invoice was ultimately corrected to $100, which I paid immediately. Tried to involve my tenant in payment: I had explicitly told the technician that I was paying, yet my tenant reported that he confronted her about payment anyway. Inappropriate behavior inside her home: My tenant immediately called me afterward and reported that the technician was rude, asked for her personal phone, and was "screaming and hollering" inside the residence. Took the newly installed keys: Most seriously, my tenant reported that during the payment dispute he demanded the keys back, took them from her hand, and left with them. I had to intervene to get her keys returned, I contacted the locksmith and demanded that the keys be returned. He eventually came back, and my tenant recovered them. She told me the incident was embarrassing enough that neighbors had come outside and were watching. Constant boasting instead of customer service: He repeatedly referenced being the "best company in town," 1,300+ Google reviews, BBB accreditation, and veteran status while arguing with me. To be very clear, this is not a complaint from someone refusing to pay. The corrected $100 invoice was paid and payment was confirmed. My issue is the lateness, contradictory pricing, argumentative communication, and especially how my tenant reported being treated inside her own home. Traffic happens. Scheduling issues happen. Even pricing disagreements happen. Professional companies resolve those problems without escalating them or involving and intimidating a tenant who is not responsible for the bill. One star. I will never use this company again and strongly recommend choosing another locksmith.

The repairs they quoted had nothing to do with the work that was actually needed. Beware of the…read moreexcessive alleged diagnostic fee whether the repairs are made or not. They think females are gullible and also set prices based on other biases. I would rate zero if I could.

Brought my Jaguar. F-Type in for a rear differential service and coolant fix. Dropped the car off…read moreand was told it was done weeks later. Drove an hour to get there just to find the car misfiring without anyone checking thoroughly. The car never had a misfire till they touched it. And they handed me the keys ‍ My rear differential also broke a month later. Turns out the mechanic failed to set my preload. They also sourced the cheapest gear oil possible but charged premium for it. Everything costed me more than $6,000. They even added oil changes I did not mention of wanting. I also called to ask for a quote for a brake job a bit after. After handfuls of missed calls, I told them I had all the parts and yet they still quoted me $2000. Absolutely ridiculous. After jacking the car up by myself I also found all my bolts on my under tray were stripped.