I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1…read moreexterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling.

Excellent service from start to finish. Steve was great throughout--answered all my questions and…read moregot me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

GOAT was not only the best priced, but the most communicative and top notch customer service. Don't…read morehesitate to work with GOAT because they went above and beyond. We chose GOAT to install a three zone mini split system. //CONSULT// Our consultation with Andrey (one of the owners) was fantastic. He was on time and showed up when he said he would. Unfortunately other companies we asked for quotes missed their appointments - but not Andrey. He thoroughly explained everything and did a thorough walk through. //COMMUNICATION AND QUOTE// I liked that Andrey followed up with us to check in with us. Again other quotes took more than 3+ days. Andrey had a quote within 1 business day. He emailed us asking if we had further questions. //DAY OF// Vasilly and his team (Mark, Ed, Lubec and Alex) arrived promptly! They did another thorough assessment and provided two solutions: Going through our attic or going along the exterior soffit. Our house has a unique challenge in that our siding is fiber cement with bricks in the wall. They were extremely communicative, cleaned thoroughly, and finished within ~5 hours. Everything turned out fantastic! They made everything look so clean and so sleek! We also had two cats and they were mindful of closing the doors and checking to make sure they never escaped (even at one point because they communicated through cell I heard Vasilly saying to make sure to close the doors so the cats don't escape lol) They explained to us everything and made us understood the unit and how to use it We're so happy with the customer service and would highly recommend this family run business to anyone

Knowledgeable, prompt service. Has a mystery furnace and ac…read morefailure that thankfully turned out to be just a blown fuse. They were able to squeeze me in same day for a quick diagnostic. And since it was a simple fuse swap, problem also solve same day. They also checked the thermostat wiring too just to be safe. Highly recommend!

This is not my first rodeo with PHC. We have had a membership for years and the value is unmatched…read more I actually had a technician (Justin) come out to quote me for a new AC unit. But the discounts to do the furnace and AC was so incredibly good I did both at the same time. He came out for measurements and offered another discount to do the install the next day! Then Brent and his team came right out the next day. What I like the most is the promptness! When they tell you a time the technicians show up at that time and get straight to work. I appreciate the 3 team members working together to take equipment out, explain what they are doing and test everything for quality. The photos helped to ease my mind and not charging me for attic patching saved us an unnecessary bill. Now I feel like our home is ready for the next decade with an upgraded Trane furnace and AC system. Thanks for all the great work.

My central air conditioning is not working. I called Pacific heating and cooling to come to see…read morewhat is wrong with my 2 years old air conditioner. The technician turn on the air conditioning and went to the back yard. And come back to me said the compressor is toasted. The sound for that compressor is not right bra bra bra. I know the compressor.is working. The compressor run for 30 second and shut down wait for 2 minutes will start again and it shut down after 30 seconds, and it has good pressure inside the compressor. I paid $130 for that useless system diagnosis report. I have another guy come to check. The guy went up to attic, then he find that wet sensor is dead. That is the problem, $60 fixed. After we change it. The air conditioning is good now. I would never call this company again.

I got a random text on my phone for a $50 tune up on my A.C. I hadn't had it serviced in 9 years…read more So I said what the hell and they came and serviced the unit. I told them that my system never kept up on hot days. They offered a bid and I thought they were totally fair on price. So we pulled the trigger. Especially helped to make my mind up as it was around 78 degrees outside the next day and the old system still didn't keep up. They gave me 2 bids and I opted for the more high efficiency bid. Jacob and Aaron arrived at the house to complete the job. My house being 100 years old, it wasn't the easiest and Jacob had to put in the O.T. to get it done. I was still skeptical that it would keep up. But this new system is actually amazing. We've already hit 90 degrees since the install and my thermostat never varied from 72 degrees where I set it. Im 100% satisfied with this company and would absolutely recommend them. Also when Aaron did the electrical, we had a light start blinking. I wasn't sure if it was from the work they did and so I called the company. Aaron came out and fixed my light and it just happened to be a random occurrence not caused by the work being done. That was going above and beyond! Looking forward to staying cool in a hot summer!!!

They called and cancelled the scheduled furnace tune-up 2 hours before the time window of arrival…read moreand they did not have anything else that week.

SCAM SCAM SCAM!!! I pay monthly for an annual "fee…read moremaintenance appointment". While scheduling the appointment, I have just been told, that because I said, "I didn't think it's heating like it should" That I now have to make an appointment for a " repair technician" that will cost $100+ for the visit. I asked "well then what am I paying for monthly who comes out for the free maintenance appointment?!? and she said something like well that's the "maintenance and safety technician". The "free" appointment that I pay for every month is only for the once a year visit by the "maintenance and safety technician" and because I simply said I don't think t's working quite like it should" now I have to pay $100+ for this visit. What?!? SCAM SCAM SCAM SCAM!! Bait & SWITCH! I told her on the phone "OK, I take it back. Suddenly my heater is working beautifully. I need the free maintenance visit," she replied "well now that I've already said it wasn't working properly and it's been recorded, I have to pay the $100+ for the appointment. I became a total 'Karen' and asked to speak to someone on a higher level. I was furious!! She couldn't transfer me because it's a Saturday. She continued refusing to give me my standard free appointment (that I actually pay every month for). How does she know if the safety maintenance man can simply push a button and it starts to work better? She doesn't! SCAM!! SCAM!! SCAM!! SCAM!! Do NOT use this company! Do NOT buy a unit from this company! And absolutely do NOT pay monthly for there scam of the "free maintenance visit" THIS IS A CLASSIC, GREEDY COMPANY SCAM!!

I have used Mercurio's three times and every time I would rate them five stars! Zachary K was out…read morelast week to service my nearly 14 year old ductless heat pump. Making an appointment was a breeze, communication was excellent and he kept me posted on his arrival time. He cleaned it very thoroughly, showing me pictures and explaining all that he was doing. Will recommend them to all and will be using them again! Thank you Zach and Mercurio's!

My realtor, Stephanie Patrick, recommended Bo from WestWorld Air for installing a mini-split in my…read moredetached garage/shop. I also called several other HVAC shops for estimates. And their estimates all came in higher than Bo's. I chose to go with Bo for 2 reasons, first I liked him and I got the feeling right away that he was the right guy for the job. Second, he's local to Gig Harbor and I would prefer to support businesses local to me. Then on top of those reasons, he gave me the best estimate. He was able to schedule me the next week. That included him getting the electricians in followed by him arriving to install and connect my new mini-split. Both he and the electricians did a great job. And they cleaned up everything before leaving. Now my garage/shop gets toasty warm and I'm going to be able to spend time in it all winter long. Great job Bo, and thanks!

I initially engaged Bo last January for routine maintenance to occur on an annual basis. I paid the…read moreamount for a 3-year contract at that time. This year, having not heard from him about setting up an appointment, I have tried reaching out to him multiple times and left voicemails, messaged him and left a request via FB Messenger. No response as of yet. Seeing a previous review on Yelp from October, roughly four months ago, I assumed all is well. Perhaps not?

AVOID AAA! I had AAA installed a central AC unit back in July 2023 and my bill was almost $14k…read more My overall experience along with the quality of work as well as the AC size installed were DEFINITELY NOT AAA grade!!! Shortly after installation, I expressed concerns that the AC is not cool/cold for my house and my bedroom upstairs reach's 80F+ even with AC on. AAA came back and said nothing was wrong and even said oh maybe your builder should have installed 2 HVAC systems. I actually questioned their experience as the crew came out for an assessment based on my house sq footage and recommended this unit for my house and I was later told by another tech that the is AC unit is a bit small for my house.. unsure whether they were trying to sell some other unpopular units to their clients. Fast fwd, I hired another company for maintenance today and was told and shown that there were rust and water in my unit and the Inducer has a crack due to POOR gas pipe installation by AAA. Also, the tech told me AAA should have put in a bigger AC unit for my house instead of blaming I need another HVAC. Hence, AAA did not have experience staff to do initial assessment to determine AC BTU/Ton size and their installation was POORLY done!

Scheduled an after hours emergency call with an AI bot for a gas leak. Called an hour later bc they…read moredidnt show up and they said no one was coming. Not thrilled with that at all.

We had a great experience with Four Seasons Comfort INC. Our technician, Paul, came out to inspect…read moreour mini-split and provided an honest assessment. He verified the system was fully functional and just needed a thorough tune-up rather than expensive repairs. Paul kept me updated throughout the entire process with text messages and photos, which I really appreciated. He did an amazing job and we will definitely be working with them again!

We called 10+ places to fix our HVAC mini splits (a ton of them in the house, two separate sets of…read more~6 each). Lots of places were dishonest, just tried to sell us refrigerant for the loop without trying to find the actual issue. Then we found this company and Paul came and was phenomenal. I saw him work our units with such detail and care, finding two different leak spots and even fixing joins that were weak. Super detailed and actually cared about getting a quality job- not milking us for a quick sale. this is quality work you can actually rely on. Thanks Paul, would definitely recommend this company moving forward. Their quotes for pricing was also significantly less (half) than other places for the same work and material so not only is this place quality but also cost effective.

If you're looking for HVAC services in the Tacoma area, these guys are worth checking out. Whether…read moreit's AC repair, furnace tune-up, or just figuring out why your system's acting up, they seem to really know their stuff. Nikita especially, that guy's got energy and actually cares. You can tell he's not just going through the motions. Solid people, great value, would recommend!

Dominic and David did a great job completing the install of our new heat pump and furnace HVAC…read moresystem. Love that it works with our existing Ecobee thermostat and Apple HomeKit setup. System is very efficient with excellent airflow and filtration. Mayster was always prompt and courteous whenever I called and made the entire process easy to do. Thanks for being a fantastic local company and taking care of my family.