Mayster Heating & Air

(203 reviews)

Excellent work from GreenTop. They installed a new furnace for me without any issues. I got the…read morefurnace I wanted for a reasonable price. No up-selling pressure, painless quote, and service delivery. I couldn't be happier. :-)

Greentop completed a furnace replacement for me and were good overall. I worked with Andres on the…read morequote and options and they were very competitive and had a good option in stock for a quick install. Andres was very responsive to my questions and were open to handling the permit, which is often a challenge with other contractors. Adrian showed up promptly for install, arriving on time and got right to work. He was very thorough and the install looked great when he got done. You can tell he takes pride in his work. The issue I had with Greentop is the warranty registration, which was incorrectly registered with my name and contact info as the dealer. I traded a couple e-mails with Vera and was then ghosted. I ended up calling the manuf myself to have them at least correct the name of the dealer on my warranty registration to Greentop. They advised they couldn't change the contact info. I'm hoping I don't have any warranty issues down the line due to their error.

Pacific Heating & Cooling

4.1

(281 reviews)

This team came out and installed our new furnace and air. Thank you, Tony for expediting the sale…read moreand Bubba the installation. Gentlemen, you're the best in the business. "It's hard to stop a Trane" #HVAC #HVACREPAIR #PACIFICHEATINGCOOLING #QUALITYHVAC #QUALITYINSTALL

My central air conditioning is not working. I called Pacific heating and cooling to come to see…read morewhat is wrong with my 2 years old air conditioner. The technician turn on the air conditioning and went to the back yard. And come back to me said the compressor is toasted. The sound for that compressor is not right bra bra bra. I know the compressor.is working. The compressor run for 30 second and shut down wait for 2 minutes will start again and it shut down after 30 seconds, and it has good pressure inside the compressor. I paid $130 for that useless system diagnosis report. I have another guy come to check. The guy went up to attic, then he find that wet sensor is dead. That is the problem, $60 fixed. After we change it. The air conditioning is good now. I would never call this company again.

Rainier Heating & Cooling

(73 reviews)

I hired Rainier Heating & Cooling for regular maintenance of a mini-split system (4 interior and 1…read moreexterior units). I compared several vendors, and Rainier was the one that provided the most clear and competitive pricing. Alex arrived at the agreed upon time (we had an arrival window of 8-11am) and proceeded to perform the job quickly and efficiently. He washed the filters outside to minimize the dust inside the house. Since the maintenance, the A/C feels a lot more potent, which is great with the high temperatures we are currently experiencing. I would gladly recommend Rainier Heating & Cooling.

Excellent service from start to finish. Steve was great throughout--answered all my questions and…read moregot me exactly what I needed at a fair price. The installation team was on time, professional, and their high-quality workmanship really shows. About a month after the install, the thermostat turned out to be faulty. Their post-sales support was just as good as the initial install. They had Austin out the very next day to replace it. He was professional, efficient, and had everything back up and running quickly. They delivered the kind of follow-up service you hope for but rarely get. Highly satisfied.

Four Seasons Comfort

(12 reviews)

We had a great experience with Four Seasons Comfort INC. Our technician, Paul, came out to inspect…read moreour mini-split and provided an honest assessment. He verified the system was fully functional and just needed a thorough tune-up rather than expensive repairs. Paul kept me updated throughout the entire process with text messages and photos, which I really appreciated. He did an amazing job and we will definitely be working with them again!

We called 10+ places to fix our HVAC mini splits (a ton of them in the house, two separate sets of…read more~6 each). Lots of places were dishonest, just tried to sell us refrigerant for the loop without trying to find the actual issue. Then we found this company and Paul came and was phenomenal. I saw him work our units with such detail and care, finding two different leak spots and even fixing joins that were weak. Super detailed and actually cared about getting a quality job- not milking us for a quick sale. this is quality work you can actually rely on. Thanks Paul, would definitely recommend this company moving forward. Their quotes for pricing was also significantly less (half) than other places for the same work and material so not only is this place quality but also cost effective.

Capitol Duct Cleaning

4.9

(29 reviews)

UPDATING TO FIVE STARS because Brett and Quintan came today and were AWESOME. They not only fixed…read morethe issues I originally posted with a 3* review, but also revisited what we had discussed back in March - fixed it, and found something new going on that we will fix soon. VERY happy now. Prior review: We hired Capitol Duct because they were the only company we called that used a scope (camera) to examine the ducts before cleaning. We should have gotten the ducts cleaned before installing an in-duct booster fan, but we didn't think of it, so we needed the cleaners to be extra careful with their rotating brushes in that area. They came out 3-2-26. [I deleted the rest of my review, but the photos can' be deleted - they show dirt that showed up on our filter 2 months later. Capitol Duct came out again right away and took care of everything. NOTE to others - if something goes wrong, call them before posting a bad review.]

I hired Capitol Duct Cleaning to clean a dryer vent in April 2025. Fourteen months later, when the…read moredryer started malfunctioning, an appliance repair technician found the cause: a cleaning brush lodged in the duct. I don't know how or when the brush ended up there -- but I do know that a thorough duct cleaning should have found and removed it, and Capitol's did not. When I called to raise this, they denied any responsibility and offered excuses for why their air-hose method wouldn't have caught it -- while refusing to remove it now except as a new, separately paid job. Whatever the brush's origin, their original service demonstrably failed to clear the duct. I agreed to pay again anyway, just to get it resolved. I was told a manager would call me first to discuss it. No one called. I waited for the scheduled technician instead; no one showed. When I followed up, I learned the office had canceled the appointment without telling me. I rescheduled a third time, and to avoid any confusion, I emailed a photo of the brush along with the access details (about 10 feet in, no crawlspace) and asked them to confirm they could do the job at the agreed price. The email went unanswered. When I called, I was assured the office had seen it, reviewed the photo, and confirmed the job and price. Two weeks later, the technicians arrived -- 90 minutes early, before I was ready -- with no idea they were there to remove a stuck brush. After using about 15 minutes of my time, they concluded they couldn't remove it after all. I told them to leave and hired someone else. Across three separate appointments and every point of contact -- the initial cleaning a year ago, the manager callback, the scheduled visit, the confirmed job -- Capitol Duct Cleaning did not follow through on a single commitment it made. I won't use them again.

Mercurio's Heating & Air Conditioning

3.3

(159 reviews)

We have had a Mercurio's technician at the house three times recently to address problems with our…read moretrouble prone water heater. Each time, the technician listened to the problems we were experiencing, correctly diagnosed the problem and repaired the unit. This last time, the technician was able to assure me there was no leakage problem and the alarm was an error. He did a through investigation. I have been very satisfied with the communication. Too often, a service provider is unwilling to take the time to talk to the customer (especially if the customer is a woman). We have purchased a Priority Plus membership because I anticipate on-going problems with this water heater. I trust the technicians who have provided services. Several services are available at a discount with the membership and I plan to use them.

SCAM SCAM SCAM!!! I pay monthly for an annual "fee…read moremaintenance appointment". While scheduling the appointment, I have just been told, that because I said, "I didn't think it's heating like it should" That I now have to make an appointment for a " repair technician" that will cost $100+ for the visit. I asked "well then what am I paying for monthly who comes out for the free maintenance appointment?!? and she said something like well that's the "maintenance and safety technician". The "free" appointment that I pay for every month is only for the once a year visit by the "maintenance and safety technician" and because I simply said I don't think t's working quite like it should" now I have to pay $100+ for this visit. What?!? SCAM SCAM SCAM SCAM!! Bait & SWITCH! I told her on the phone "OK, I take it back. Suddenly my heater is working beautifully. I need the free maintenance visit," she replied "well now that I've already said it wasn't working properly and it's been recorded, I have to pay the $100+ for the appointment. I became a total 'Karen' and asked to speak to someone on a higher level. I was furious!! She couldn't transfer me because it's a Saturday. She continued refusing to give me my standard free appointment (that I actually pay every month for). How does she know if the safety maintenance man can simply push a button and it starts to work better? She doesn't! SCAM!! SCAM!! SCAM!! SCAM!! Do NOT use this company! Do NOT buy a unit from this company! And absolutely do NOT pay monthly for there scam of the "free maintenance visit" THIS IS A CLASSIC, GREEDY COMPANY SCAM!!

Best Choice Heating

(19 reviews)

We had Best Choice Heating install our heating and air conditioning system about a year ago, and…read moreafter living with it through all seasons, I can honestly say the experience and results have been outstanding. Owner Rohan, Brett (scheduler and service technician), and their entire crew were professional, knowledgeable, responsive, and genuinely cared about getting everything done right. Our installation turned out to have several unexpected challenges, but instead of taking shortcuts or treating them as problems for us to solve, they stayed with it, communicated clearly, and worked through every issue until everything met our expectations. The crew showed up when they said they would, kept the work areas clean, treated our home with respect, and paid attention to details throughout the installation. We always felt informed and never pressured. One year later, the system has worked flawlessly and has exceeded our expectations for comfort and performance. Since our installation, I've referred many friends and acquaintances to Best Choice Heating, and every person has reported back with 100% positive experiences. It's rare to find a company that combines technical expertise, excellent customer service, integrity, and follow-through this well. We would absolutely recommend Best Choice Heating to anyone looking for heating and air conditioning work in the Tacoma area.

Ignored calls after he was paid. Work still needed to be done. Once I got a hold of him he hung…read moreup on me.

Madco Heating and Cooling

(11 reviews)

I was very happy with the service from Madco Heating and Cooling. Zach was knowledgeable, honest,…read moreand professional throughout the process. He only quoted what was truly necessary to fix our furnace and did not try to upsell or add unnecessary services or markups like some of the other vendors we received bids from. He was communicative, patient, and took the time to answer all of our questions, which made the process much less stressful. I really appreciated the transparency and integrity. I would absolutely recommend Madco Heating and Cooling to anyone looking for reliable and honest HVAC service.

Great overall experience with Madco. Very prompt responses and a great price to replace my hot…read morewater heater. Zach showed up on time, did quality work. Completed in less than two hours and everything looked great. I recommend Madco as it was a top notch experience overall.

Crawl Pros

3.7

(95 reviews)

Great company. We originally just wanted insulation blown over what we had, but decided after…read moreseeing the amount of dirt, old animal debris, missing insects and lack of sealing of holes and areas we would have it all removed and replaced. $$$ but so well done! I went up and checked before, during and post work and we are so pleased. We are now properly vented and have airflow, have all areas sealed, vent fans sealed correctly and enough insulation. It took only about an hour for the estimate, including the 1/2 hour the gentleman took to write it up and provide photos, work to be done and costs (in a color pamphlet!). He also reviewed what was found and what work should be done and why. We were really impressed. The actual work was scheduled week later and took 2 days (did not take an entire day each day). They were quick, clean, put up plastic barriers to protect the walls, house and floor. No leakage of any debris or old soiled insulation occurred. 10/10 would hire again. Note: they took care if the PSE rebates and were recommended by PSE.

I hired these guys to clean out attic and basement, and to seal ducts and replace insulation due to…read morerodent damage. After the work, I discovered an unusual amount of dust accumulating in my house and tracked it down to the attic intake duct not being sealed and the new blow in cellulose insulation being sucked into my air system. I removed the blow in insulation to seal it and found all the shoddy work done by the Crawl Pros crew: unsealed ducts, horribly sloppy foam spray sealing, wrapped ducts with large gaps where insulation is missing, old rat droppings not cleaned up, sand from blasting not vacuumed, bent blow in depth gauge to mislead about actual insulation depth, old insulation re-used and buried, loose staples from a failed staple gun, and damaged hardwood floor near attic entrance. Whatever you do... look elsewhere for attic or basement work

System Air Duct Cleaning

See more unrecommended reviews

(1 review)

Called on Saturday when we had no heat. They showed up about 1 hour later. Were able to diagnose…read morethe problem and to my surprise they had the parts on the truck to fix the heat!!! After about an hour I was back with heat and my Mother was warm again at the age of 85. Lil Mike was a perfect gentleman and did a professional job to include cleaning up any mess!!! I will use them again!!! Big Dan.

From the owner: At System Air Duct Cleaning, we specialize in providing professional air duct, dryer vent, and HVAC…read moresystem cleaning services designed to improve air quality, boost system efficiency, and create healthier indoor environments. Our experienced technicians use industry-grade equipment and proven techniques to remove dust, debris, mold, and allergens from your ductwork and vents, helping you breathe cleaner, fresher air. We offer a full range of services, including air duct cleaning, dryer vent cleaning, HVAC inspections, filter replacement, and sanitizing treatments to eliminate odors and bacteria. Whether it’s for a residential home or a commercial property, our goal is to ensure your system runs safely and efficiently year-round. At System Air Duct Cleaning, we take pride in our attention to detail, honest pricing, and commitment to delivering quality service on every job. We’re dedicated to helping our customers enjoy cleaner air, improved comfort, and peace of mind through reliable and professional service.

Northwest Abatement Services

4.0

(7 reviews)

Stetz is in collaboration with this company . They are amazing and did amazing work and our family…read morecouldn't be more grateful . However their finance department has preconceived notions and bias with clients and people of color . She sent me a contract 05/22 of break down of a payment plan. Payment wasn't due to start until 06/20 . 6/ 1 she called my phone and left a voicemail threatening to place a lien on my property . Demanding payment be made that day or she would send the paperwork . I had to pay the company right away and wasn't able to pay my mortgage on time due to her threats. Payment was made and she still sent paperwork to place the lien the day of instead of the next day as was stated per voicemail . Thankfully my mortgage company is willing to work with me unlike this finance department .

NORTHWEST ABATEMENT SERVICES INC did an Excellent job for me today inspecting and cleaning my dryer…read morevents here in Puyallup. I booked the appointment with Paul, and then Victor was the tech who came to do the work. Great communication - he showed me before and after pictures. I highly recommend them! Michelle W - Puyallup p.s. and Leo "approved this message" - and gives them 4 paws up ‍:

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24 reviews that are not currently recommended

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Tony S.

2 years ago

I recently had the pleasure of working with Simply Efficient Heating & Air Conditioning, LLC for the installation of a Mitsubishi HyperHeat 2 Ton Variable Speed Heat Pump in my home in Kirkland, WA. From the beginning to the end of the process, my experience was nothing short of exceptional, thanks to the professionalism, responsiveness, and expertise of Alex, Max, and Oleh. The team was very thorough in explaining the details of the installation, the benefits of the system, and the various rebates available to me, including the Energy Smart Eastside Rebate, Puget Sound Energy Rebate, and the Inflation Reduction Act Tax Credit. Their communication was clear and concise, addressing all my questions and concerns promptly. Even when there was a slight misunderstanding regarding the payment schedule, Esther from the team was quick to clarify and ensure everything was sorted out smoothly. The installation itself was completed with utmost care and professionalism. The technicians, led by Vlad, were punctual, courteous, and very knowledgeable. They went above and beyond to ensure that the system was installed correctly and efficiently, paying close attention to every detail. The craftsmanship warranty and the detailed explanation of how the system functions provided me with peace of mind knowing that I made the right investment in my home's comfort. Furthermore, the team's flexibility with the payment options and their willingness to accommodate my preference for ACH or check payments to avoid credit card fees were greatly appreciated. Their customer-first approach was evident in every interaction, from the scheduling of the inspection to the final transaction. In summary, my experience with Simply Efficient Heating & Air Conditioning, LLC was outstanding. Alex, Max, and Oleh, along with the rest of the team, demonstrated exceptional service and support throughout the entire process. I am extremely satisfied with the quality of the work and the level of customer service provided. I highly recommend them to anyone in need of heating and air conditioning services. A well-deserved 5-star review for a team that goes above and beyond for their customers. Thank you, Simply Efficient, for bringing comfort to our lives! read more

Travis B.

7 months ago

My husband and I have had the pleasure of working with both Adriel and Ester from Mayster Heating and Air, and we couldn't be more impressed with the experience from start to finish. Adriel is truly exceptional. He is professional, knowledgeable, and incredibly thorough with his work. He takes the time to explain what he's doing, answers every question with patience, and makes sure you understand how to keep your system running smoothly. He is efficient, respectful in the home, and maintains a level of care and cleanliness that really stands out. His positive attitude and friendly demeanor make the whole service experience stress-free! It's clear he takes pride in his work and goes above and beyond every time. Ester in the office is equally amazing. She is responsive, organized, and genuinely kind. She makes scheduling effortless and provides updates and communication that feel supportive and thoughtful. Every interaction with her has been smooth, professional, and reassuring. Between Adriel's outstanding service in the field and Ester's excellent coordination and customer care, Mayster Heating and Air continues to prove they are reliable, trustworthy, and committed to quality. We highly recommend them to anyone looking for honest, high-integrity HVAC service. We can't thank the Mayster team enough!!! -Alex and Travis read more

Omair A.

2 years ago

I am absolutely thrilled with the outstanding service I received from Simply Efficient for my recent HVAC installation. From beginning to end, their professionalism and attention to detail were exemplary. A special shoutout to David, whose integrity truly set this experience apart. David's honesty and transparency were evident at every step of the process. He provided clear, straightforward explanations of all the options and made sure I understood everything before making a decision. His genuine commitment to finding the best solution for my home, rather than just making a sale, was incredibly refreshing and greatly appreciated. The installation team, led by Alex, was equally exceptional. They arrived on time, worked efficiently, and left my home in perfect condition. The new HVAC system is operating flawlessly, and I'm already noticing a significant improvement in comfort and efficiency. If you're considering an HVAC upgrade, Simply Efficient is the way to go. With David's unwavering integrity and Alex's top-notch installation skills, you can trust you're receiving the best service available. I couldn't be happier with the results and highly recommend them to anyone looking for reliable and honest HVAC solutions! read more

Chester L.

11 months ago

I had the pleasure of having Adriel from Mayster Heating and Air service my A/C unit today (8/29/25), and I can honestly say he did an outstanding job. Adriel was incredibly thorough and meticulous with the maintenance, making sure every part was cleaned properly and explaining the process along the way. He even took the time to show me simple maintenance steps I can do myself to keep the system running smoothly between annual services. What really stood out was his professionalism, knowledge, and friendly demeanor. He made me feel comfortable asking questions, and I never once felt rushed. It's clear that Adriel and Mayster Heating and Air truly care about their customers and their work. I've been a customer of Mayster (formerly Simply Efficient) for a while now, and I can say without hesitation that I trust them completely. Their prices are reasonable, their customer service is top-notch, and the technicians are some of the best in the business. If you're looking for an ethical, high-integrity company with very reasonable rates that stands by its work, I highly recommend Mayster Heating and Air for all your A/C needs! Thank you Mayster Heating and Air, and Adriel!! Carrie F. read more

Ricardo G.

11 months ago

I highly recommend Mayster Heating & Air. They recently installed a new mini split system in my outdoor exercise room and replaced the refrigerant lines on my home's indoor system. Every step of the process was excellent. Esther in the office was professional, responsive, and compassionate, ensuring everything was scheduled smoothly. The technicians--Simeon, Sergey, Ilya, and Yuri--were on time, courteous, and performed flawless work that looks crisp and clean. David, the owner, sets the standard for the company by focusing on customer service and top-quality results. Their pricing is reasonable, and the fact that their work is warranted and guaranteed gave me total confidence. If you want an HVAC company that values professionalism, quality, and customer care, Mayster Heating & Air is the one to call. read more

Viktor F.

2 years ago

My experience with Simply Efficient Heating and Air Conditioning has been very good. The staff at Simply Efficient are reliable, honest and operate with integrity. The owner David always answered my questions and provided me with all the options available for equipment and installation as well as for future maintenance. The installation of Mitsubishi heat pump went very well. The technicians did an excellent work installing the heat pump at our house! Alex and Yuri were on time, worked well together, were very knowledgeable and efficient doing their job. The team thoroughly cleaned up the area when they were finished. I highly recommend this company to others. read more

Phi ..

2 years ago

The team did a great job installing my ductless mini split. They were great in terms of sticking to my budget after shopping around for quotes from other companies, they offered very competitive pricing plus made sure to measure out the space in order to size the correct system. Dmitri made sure to walk me through my options and what would qualify for federal tax credits. Also I would not let the number of yelp reviews put you off their google and thumbtack reviews checkout. The team was very knowledgeable and attentive as to not make a mess during the install. read more

Bodhi H.

7 years ago

David and his team were incredible through the entire process of replacing our 30 year old furnace. I had no less than 12 contractors come out to bid the job, and chose Simply Efficient because they had the best price, were highly professional, and communicated flawlessly. The team was quick to respond and always on time. I enjoyed how they explained in detail what they were doing every step of the way and answered all my questions thoroughly. I can't recommend them enough. Thank you for making this experience painless, when it could have been anything but. read more

Dalton T.

2 years ago

I cannot say enough good things about this company, its owner, or its employees. They have installed a new furnace in our old house for us, they installed an AC in a prior home for us, and they have now installed a heat pump as well as upgraded our ducting. Each time they have done so efficiently (as the name suggests), cost effectively, and they are all extremely skilled and hard working. I cannot recommend this team enough, particularly, their owner David Mayster and Alex and Andrey who helped us with our most recent installation. read more

Justice G.

10 months ago

From the service technician to the sales consultant (Tony) to the install (Daniil, Iuri, Kika) everything was fantastic. Professional, clean, efficient, I will refer Mayster to everyone I know. And I can't forget Esther. She was my first contact with the company. She's truly amazing. Just talking to her made me smile. These guys are the real deal. read more

Justin O.

3 months ago

We were waiting in the Edmonds ferry line for a long time then one vehicle cut and then this company car cut behind them. They showed a distinct lack of respect for everyone that's been waiting in the ferry line. If that's how they treat people on the road I wonder how they treat people they do business with. read more

Kevin K.

5 months ago

Simon was amazing, came in did a diagnostic found out the issue and replaced my thermostat, he was very very respectful and courteous. I would hire this guys again in a heart beat and would recommend them. Great customer service and pricing is very reasonable. read more

Elena C.

2 years ago

We had a great conversation with Dimitri who walked us through our options and built us several detailed quotes to customize and choose from. the pricing was competitive, and we are now on the calendar for installation in a couple weeks! read more

Debbie A.

3 months ago

Matt and Kalib were professional and caring. I had two issues with the impending install, and they went to great lengths to insure my concerns were addressed to my satisfaction. I will recommend Mayster in the future. read more

Dirk G.

10 months ago

Heat pump replacement for oil furnace. Technicians especially Adriel did excellent timely work. Brandon insured our satisfaction, going beyond contractual obligations. We recommend Master without reservation. read more

Phoebe W.

11 months ago

10 out of 10 experience getting the AC serviced. They were quick to come out, Adriel explained what he was doing, quickly solved the problem and was very nice! He did a thorough job. Thank you!. read more

John E.

1 year ago

Our tech Artem was on time, professional & knowledgeable. Very easy to work with & we appreciated the timely reminder texts. Would highly recommend this company for HVAC work. read more

Andrey K.

3 years ago

Dave and his team did multiple jobs for me. One of the best heating guys I know. They go beyond what is needed to get it done would highly recommend them to all my friends read more

Bob F.

1 year ago

They showed up on time and Helped to restore my Ac today as my wife is very sick. Thank you so much Mayster Heating & Air. You guys are valued and very appreciated!! read more

Michael P.

7 months ago

I had a wonderful experience with Mayster the came on time, were clean, answered any questions I had and gave me a great price on my system.

Mayster Heating & Air - hvac - Updated July 2026

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Greener Cleaner Heating & Air

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Greener Cleaner is TOP NOTCH! I needed to have a dryer vent booster fan and a Rinnai tankless water…read moreheater replaced to start the new year. Robert was extremely responsive, communicative and reliable with getting back to me when he committed to doing the estimate, getting me the estimate, scheduling the work, and letting me know with ample time when he was going to be arriving to do the work. Pricing was in-line with the competition, and his customer service won me over. He and his assistant we very kind and we had a great conversation as they walked me thru what they were doing. They even vacuumed the floor before leaving to make sure things were spotless after completing his work. I highly recommend Greener Cleaners!

I contacted this business through this app, along with other businesses. The original quote I got…read morewas $289. After I rejected that amount, it was all of a sudden only $149 on special from the owner, Robert. I thought that was strange, but I told him that that needed to be the amount when they got here too, and he assured me it would be. I made the appointment for the day after Super Bowl and they were to arrive between 9:00 and 10:00 AM, texting me before they arrived. I finally got a text around 9:20 AM telling me that the technician was sick and we could schedule for any other day that week. Sounded suspiciously like a hangover to me, but whatever. When they finally got here and removed the filters, I was advised it was now going to be $50 more. I had explained that I had a small house fire inside, but we had cleaned all of the filters and now they are stained. I even asked Jeffrey if I didn't want to pay the extra money, was he gonna just put everything back together and go away? I could see by his expression that was not going to happen so there was nothing I could do. I'm an elderly woman and I already told them since it was only $149, I wouldn't even ask for a senior discount but now they raised the price so I was very disappointed. As they were working, and I came back out into my garage, I caught Jeffrey talking on the phone about my water heater and putting a sticker on it. I told him stickers were OK, but I didn't know it was that big... not only did he put a giant sticker on something he wasn't working on, but he threw the backing on the floor of my garage! When they left, I looked at the unit, and all of the lights were flashing red. At first he had said that the filters would have to dry and then plug in the face plate later, but he plugged it in immediately and it didn't look happy. I texted the workmen and got no response. Finally, the owner responded and told me to hit the reset button. There was still one light flashing bright red after I reset. I had to have my husband work on it when he got home to get the red light to go away. It was very stressful for me overall, but I guess the job did get done... time will tell. It doesn't look like they cleaned anything on my outside unit either. I hope they do better with other people. It could have been just a bad set of circumstances but being "sick" on a Monday after the Super Bowl seems weird knowing that it could be done any other day of the week so the person couldn't have been too sick.

Northwest Expert Heating, Cooling & Electrical

4.3

(71 reviews)

My family and I are so grateful to the team at Northwest: Darlene, Nate, and Zane! I recommend them…read morewithout hesitation for their talented people, can-do attitude, professionalism, a successful outcome, and a great customer experience!! The backstory: my family and I were in Alaska when the PNW had a big freeze and our pool heat pump condenser and above ground pipes froze and burst. No one was able to come to our home for a couple weeks due to all the other customer priorities dealing with the aftermath of the storm. I completely get it...a pool is not a priority when others are without heat. So our son purchased and installed a new condenser to get the pool water flowing to avoid frozen water in the pool cracking our pool walls and creating a much bigger problem! Our next challenge was to find a way to purchase and install a highly regulated refrigerant requiring a license and special tools. We soon learned that DIYing the refrigerant to get the heat pump working was not possible. For over three years I called different service companies asking for help - pool service companies such as Aquaquip who originally sold and installed the unit, and AquaCal; a different AquaCal, the manufacturer of the pool heat pump; other dozens of other HVAC contractors too numerous to mention except I will mention my serious disappointment with South Sound Plumbing with whom we spend a lot of money annually to service our other home heat pumps. After 30 different phone calls none would help us. "Too risky they" said, "wouldn't be able to warranty the work" said others. The truth? Our problem was simply too small a job or didn't fit their known expertise. Northwest was willing to help (BTW they showed up on the top of a list of HVAC contractors during my ChatGPT co-thinking session). I'm so grateful to Darlene (who took my call and listened with compassion to my unusual problem. I'm grateful to Zane, Northwest's Service Manager, who spent time deeply listening, brainstorming an approach, and getting someone out to our home. Finally, heartfelt kudos to Nate, our HVAC tech wizard, who successfully got our pool heat pump heating water! Yahoo! If you've got an HVAC challenge that doesn't fit neatly into your current HVAC service company's service menu or you want to partner with a company who really cares about delivering value and a great customer experience, I highly recommend Northwest Expert Heating, Cooling, and Electrical!

I had a heat pump installed. The work was supposed to be warrantied for 2 years. After about a…read moreyear, I noticed bolts were getting loose. They failed to install proper vibration pads, which I can understand, but it really should be corrected. At the next service appointment, I reported the issue expecting it to be fixed. Unfortunately, they've since consistently delayed and outright refused to fix the problem. I followed up at least 5 times - each time being told I'll get a call back. Thankfully the issue isn't having a big impact on the heat pump itself, but it is disappointing that they've failed to honor their service contract.

Ranger Heating & Cooling

4.1

(87 reviews)

Installing a new heat pump was a major investment for our family, so we spent a lot of time…read moreconsidering our options before ultimately choosing Ranger Heating and Cooling. From start to finish, the team was professional, knowledgeable, and easy to work with. The installation took place on a Wednesday and initially everything went smoothly. Unfortunately, the heat pump stopped working the following day. While that was certainly frustrating, what impressed me most was how quickly and professionally Ranger responded. They promptly sent a technician out to assess the issue and determined it was a failed GFCI. Their electrician, Lucas, quickly replaced the faulty component and resolved the problem. Throughout the entire process, everyone we worked with was outstanding. Miles took the time to explain our options and helped us make informed decisions. Jean and Kyle did an excellent job with the installation, and Lucas was professional and courteous in resolving the issue. Even when an unexpected problem arose, Ranger stood behind their work and made things right. That level of service gives us confidence in our decision. I would wholeheartedly recommend Ranger to anyone considering heating and cooling services.

I gave Ranger a bad review but recently they sent out a real pro who had our system up and running…read morequickly. He was amazing. They went over what they did and it was so nice to feel like they actually cared.

Goat Heating & Cooling

(85 reviews)

GOAT was not only the best priced, but the most communicative and top notch customer service. Don't…read morehesitate to work with GOAT because they went above and beyond. We chose GOAT to install a three zone mini split system. //CONSULT// Our consultation with Andrey (one of the owners) was fantastic. He was on time and showed up when he said he would. Unfortunately other companies we asked for quotes missed their appointments - but not Andrey. He thoroughly explained everything and did a thorough walk through. //COMMUNICATION AND QUOTE// I liked that Andrey followed up with us to check in with us. Again other quotes took more than 3+ days. Andrey had a quote within 1 business day. He emailed us asking if we had further questions. //DAY OF// Vasilly and his team (Mark, Ed, Lubec and Alex) arrived promptly! They did another thorough assessment and provided two solutions: Going through our attic or going along the exterior soffit. Our house has a unique challenge in that our siding is fiber cement with bricks in the wall. They were extremely communicative, cleaned thoroughly, and finished within ~5 hours. Everything turned out fantastic! They made everything look so clean and so sleek! We also had two cats and they were mindful of closing the doors and checking to make sure they never escaped (even at one point because they communicated through cell I heard Vasilly saying to make sure to close the doors so the cats don't escape lol) They explained to us everything and made us understood the unit and how to use it We're so happy with the customer service and would highly recommend this family run business to anyone

Andrey came to diagnose my broken 25 year old furnace, and explained why it would be difficult and…read moreexpensive to fix. He was able to promptly provide a ballpark estimate for different options, and I picked one option to get a detailed quote. Also got two other quotes. Went with Goat to replace the furnace as well as an aging air conditioner with a new heat pump and furnace. Great service, got it installed quickly once Andrey received it. Price was great and very competitive with the other ones. House is warm and toasty, and energy bills are lower with the heat pump providing heating when it's not cold enough for the furnace. Would recommend and use again if needed.

GREENTOP Heating

(203 reviews)

Leo's Heating and Cooling

(5 reviews)

They installed a split that provided ducts. Our house has infloor heating and no ductwork. The…read moreinstall was rather challenging but they kept modifying the original plan in order to complete the install. Bottom line: they are professional, detail oriented and they do excellent work. I don't write many comments but these guys are good.

I can't thank Leo's Heating and Cooling enough for doing a great job repairing my A/C and saving me…read morethousands of dollars over the competition. Just a total and complete expertise and domain knowledge and a friendly demeanor like they're part of your own family. Thank you Leo's and thank you to Ibrahima who did a wonderful job and walked me through every detail of the repair and made me feel like a valued customer for life.

Pristine Air Services