I have had other agencies and or people come and care for my mother who is very fragile and has a…read morelot of health issues, and the only people that I felt was qualified, empathetic, knowledgeable, dependable, and who showed real interest in my mother and her wellbeing was Visiting Angels. This is not to say that other agencies do not have good people working for them, but in my own experience, I have to rate Visiting Angels very highly and I have been extremely happy with the people that they have sent to help my mother and I will continue to use them as I am putting my mothers life in other peoples hands and this is not something I take lightly or do I want to take a risk with my mother and her care as accidents can happen even with the best of people, so I want to make sure I put my mother in the best possible situation for success and I feel I am doing that with Visiting Angels.

I'm very proud to write this review, I'm also not the normal age for this service but some times…read moresomething happens where your stuck . IMO life does not prepare you for this kind of service. The first aid I had was my favorite. Wow what a worker! A couple were willing to do what ever I asked, but willing to be on their phone otherwise . One was awful and I had to suck it up. For the most part they are hard working and great companions. Some are hard to understand . ( NONE FROM HATI) Because my services don't conform with their outline, we parted ways. If you are a millionaire +, and can offer a full month at a time this is the best service I've found thus far. What I did enjoy is they respected me, respected my belongings. What I didn't like is language barrier issues, simple tasks turn in to multi hour conundrums. And the constant need to tell their schooling and training. The desire to do things only one way. My house, my rules.

I hired RAH for 2 days of health aide help following surgery. One young woman knew how to bring…read morefood, a napkin, clean up without asking. Unfortunately, 16 hours was spent with a woman who was only able to help me shower.She did warm up soup once but left the stovetop encrusted with the soup. She thought a spoon was a wide spatula, despite my instructions that there were many spoons in front of her. Otherwise she did nothing. Communication was a huge issue. Of note: an antique chair was damaged during RAH's stay. Worse, the office manager-VP-wanted me to remove a negative google review in exchange for a discount on services. Really? Worse, I got the expected bill, but money was withdrawn before I had a chance to look at/ok the bill. Go elsewhere.

Management is rude and disrespectful specially Susan McManus who opted to disregard my requests and…read morestart arguments with my husband and I while my mother was actively dying. Services are overpriced and have a ridiculous cancellation policy.

After the second caretaker left her shift with immobilized, bedridden patient without help -- I…read morehave to downgrade them to one star. They suck, even without a hefty price tag. I'd never hire them again.

I was hospitalized in July 2018 and needed home care when I returned home, alone. My caregiver…read morearrived on time, was helpful, experienced, and kind. I was afraid of passing out or falling, and she was there throughout the night, ensuring that I was comfortable. The office staff was responsive and professional. Thank you for providing such good care. -S

I cannot say enough wonderful things about this home care agency. From the very first interactions,…read morethe Firstlight team demonstrated compassion, professionalism, and dedication to providing the highest level of care. Every caregiver who supported my mother (who can be difficult at times) treated her with dignity, patience, and kindness, creating an atmosphere of trust and comfort that immediately put our entire family at ease. The staff went above and beyond to ensure all needs were met. Communication with Firstlight was always clear, reliable, and reassuring. I have to give a special shout out to Elise, who I primarily communicated with from Firstlight. She was always responsive, flexible, and proactive, which made an incredibly stressful time feel manageable. Her weekly updates helped my family work with the team to be proactive for next visits. That was greatly appreciated. Firstlight takes the time to understand individual preferences, routines, and personalities. Their attention to detail and compassion gave us peace of mind knowing our mom was in the best possible hands. If you are looking for a home care agency that delivers service with integrity and professionalism, I wholeheartedly recommend them.

The ladies are sweet enough, the owners were a bit demanding on criteria. . First light didn't…read morereally listen to my needs, so on some days it was a hit or miss. If you are someone seeking long-term care top dollar pricing, this may be a good fit. What I did like about them is that every single person showed up on time. Some aids had their own special talents. One was a champion towel folder, and then Jenny was intimidated By the way those towers were folded and opted to keep them in a plastic bag, and then demanded that I folded my own towels. Jenny scented in Jimmy Choo perfume at $150 a bottle, but still needs training in customer service, listening skills and most importantly mindfulness. Had this awful habit of picking something up and putting it down and then forgetting where it was and spent 30 minutes of my time, looking for something things that she put down because she wasn't paying attention. Then out of frustration questioned me on why I needed this item. I found her to be wasteful. Some of the other ladies were respectful and delightful. I just can't think of their names at this moment. And then of course my favorite. KIARA! OMG, what a GEM! Always willing to do whatever I asked. Genuinely happy to come back. We formed a real kinship. She is a registered nurse and I believe The higher education made the difference in this scenario. Through her training to become a nurse she taught me a little tips and tricks that I can use for myself, things that I will treasure forever. FIRSTLIGHT, gives the impression that they'd like to be better than the competitors, and I do believe that they are and that their effort to unite the caregivers with an online training is wise. I would only suggest that they throw in a couple of new classes every now and again , so nothing else slips through the cracks. I have to add Kiara is a true asset to your company, & I hope you value her as much as I did.

Margaret, the owner came out to meet us, and made great matches for our patient. Zebia was kind,…read moresmart, caring and dependable for meal prep, shower help and walks outdoors. We loved the support and feel rate was family friendly

President Margaret Lucero and her aids were life savers for me and my Mom. As the primary care…read moregiver, I was worn out and my mother's needs increased. They took care of me and my mother as if we were their own family. I am very grateful and highky reccomend Happy at Home services. Shelly Berman-Rubera- Newton, MA

As a patient with Elara Caring, this is the worsed agency. The staff are unprofessional, you can't…read moreget anyone on the phone line when you call, the in home staff doesn't show up for scheduled visits. The staff are rude. I would not recommend this company to anyone who needs in home care for their loved ones

The service received for skilled home health for my Mom over a 2 & 1/2 month period was not up to…read moreour standards. There was much lack of communication with me by both the individual nurse and the office. The company they hired to take blood work and urine was a disaster - it took two weeks for the blood work to be received by my Mom's doctor and the company didn't even bother picking up the urine sample the day of, so it was ruined and had to be done again after hounding them to actually pick it up the next day. They reduced the number of days of care without informing me, they kept saying they would change course of treatment and/or bring in a specialist, but it never happened, and she ended up in the hospital again. Did not seem like anyone really cared.