They were fast and sympathetic to my needs. I needed help right away and they came within the hour…read more I was infested with bedbugs from my laundromat. I was going to see if I can take care of the problem myself but I went online and found them instead. They did all the work. They moved what had to be moved in my apartment to get to source. Not only did they kill the little critters but also sealed my mattress to prevent any further infestation. I highly recommend Ecology EP. If you ever come across this problem, do give them a call. Like I mention before they were courteous and expedient.Their prices too were reasonable and below the competition. For the relief they gave me, it was worth it.

I had bedbugs once before in 2007, and I've seen how other companies operate, so it's not for…read morenothing when I say I'm extremely impressed with Ecology EP and Arnold the director. (N.B. I will alter this review if their work doesn't hold up, so please take comfort if this is still here and still has five stars three months from now.) The thing is, when I woke up this morning to find a live bedbug walking across my comforter in front of my nose, I instantly went into full panic mode--not because bedbug bites are so terrible (you'll survive)--but because the PROCESS is MISERABLE. Here was what was horrible BEFORE I found Ecology Ep: *Landlord pretended like he'd never heard of such a thing, and only begrudgingly sent his "exterminator" who sprayed with generic chemicals around the perimeter and left me with hopping mad bedbugs. (Note to 25 year old me: Small Claims Court is your friend.) *I was poor and as a result (or so I thought) the guy I could afford said that I had to do a lot of work on my own. Meaning: *Bagging up everything I owned. *Carrying everything that I could wash to the laundromat. *Dry cleaning what I could afford to dry clean and throwing away the rest. *Buying a new mattress cover and putting it on my infested mattress all by myself. *Throwing out half my furniture. *And even then he had to come back twice, probably because I didn't do everything correctly (given that I was doing it all by myself.) Arnold put me through none of that. It was AMAZING. Here's why: *Great price written right on the website--and LESS than what I paid in 2007. That's shocking--you'll see why in a minute--but it was also great because it meant I could call my landlords and say: "Here's what we're doing, THIS is the price, you're legally obligated to pay for it, and we're doing it tonight before the problem becomes insane. Also, it's coming out of my rent." They said, "Oh my god oh my god fine!" *They guaranteed the work at the industry standard, also right on the website. Another thing I could tell my landlords. *They're licensed and insured and used proper invoicing, also great for dealing with landlords. *Ecology Ep showed up the same day I called. *Arnold brought a small ARMY of people. Four workers, all very sweet. *The price INCLUDED mattress covers for my bed AND my futon. *THEY put the mattress covers on (the worst job ever.) *THEY moved all my furniture--but I didn't have to throw anything away! *THEY bagged up all the things that needed washing. *THEY helped me carry all my stuff to the laundromat. *Instead of putting me through the cost of dry cleaning, THEY brought a steam cleaner and steamed all my good clothes. *AND they didn't just spray with Ecologically sound (but guaranteed!) chemicals, but they ALSO sealed the cracks in my floors and steamed all my books and things I probably couldn't clean on my own. *AND they found the bedbug nest. And killed those jerks. *AND they were extremely kind and lovely about it, from beginning to end. A real plus when you're traumatized by bedbugs. Also, I asked Arnold to check another property while he was in the area, and he found no bedbugs. He could easily have sold me on more work, but he didn't lie, above-and-beyond compassion and professionalism I found consistent with the negative review and his response listed here. Frankly, his straightforward response to the negative review on his free service was an additional reason for me to hire him. Arnold told me he has a lot of contracts now with a lot of large shelters, dorms, and schools, and I believe it. As a young single woman, Ecology EP's help was enormous at an unbelievable price. I strongly recommend them to others who need help.

This company was highly professional, knowledgeable and responsive in putting an end to a…read morepersistent pest situation my folks were dealing with. They definitely know what they're doing, and their service really is first rate. I can't recommend them highly enough.

Wanna find a first rate solution to your problem? Start by eliminating this company from…read moreconsideration. What an absolute joke of a business. First, the one and only nice thing to say is that the exterminators are usually very nice people and mean well. However, they are the furthest thing from experts. They've yet to figure out why mice are getting in the building, and their answer to everything is scheduling follow up appointments. Automated phone services are more useful than their live receptionists. Not only are they completely incompetent, but they're nasty as can be. They tell you a time slot and don't show up, they have flat out not showed up at all, and never take accountability for anything. How they are still in business is baffling. This company needs to be exterminated.

The owner charges for his on- site estimate and I found him to be condescending in his manner.read more

Gabe at KRB is a treasure. We've used the company for many years in multiple locations and been…read morevery pleased with the service. Gabe goes above and beyond to prevent as well as solve pest issues. He's knowledgeable, responsive, efficient, and do nice! I can't imagine using anyone else.

The owner of the business contacted me right away and arrived on time for the appointment with…read morecommunication about arrival time 15 min prior. He listened to my needs and concerns about treating for pests while having outdoor cats. He was very professional and I could tell he was proud to be a business owner. He is coming back in two weeks for a follow up. So far I highly recommend this company. I will recommend him to neighbors and family for sure. He said he also does power washing and gutter cleaning- good to know!

...Its why they get your credit card before doing any spraying...Robin (the office monster) has…read morecancelled our 90 day service warranty (ONE DAY into the warranty) after payment and service. Cha-Ching we got your money! YEP and there are moths still around the areas they decided THEY WOULD NOT Spray. After dealing with two other pest control companies I found these people. Given the positive ratings here, I can only assume that the service tech we got is not the same OR the service tech just decided to treat us poorly! Communication is everything! DUH. I have my own business. I have customers. I actually listen to my customers! Because they are paying me. These guys tossed aside everything I asked for in favor of take the money, run and when the customer puts up a terrible review cancel there warranty FAST! ANY excuse to cancel a binding contract will do but only after taking the customers money eh? Who does that? If your upset about a review then speak to your customer. Don't breach a contract for any frivolous reason. Hmmm first it was "I cancelled your warranty because you said your getting another company". Answer: For the termite/carpenter ant work you didn't do lady. Then the excuse was "because you didn't clear the pantry area properly". My Answer: Uhhh if that is the reason how is it you wait until the review but after you send me a zero bill. You understand digital communication is time stamped right? The review, the emails you sent me? Everything! Its called evidence for small claims court. Yep cause I work from home. I love small claims court even for diminimus contracts! Because I don't like bad service! 1. Original request: Please service our Pantry Moth infestation AND check for termites. For moths we need the whole house sprayed. Oh and we have BIRDS so we will stay in a hotel. 2. The guy comes out. I repeat the above. He checks for termites. He says they are "carpenter ants". I was shocked! I asked for Carpenter Ants servicing. He says its "another guy". He will contact me. 3. We agree on a date to spray for the moths. He comes the following week to drop some moth traps (so they can charge me). He leaves. I never hear anything about termites or the actual moth service date. I call the office when the schedule date comes and goes. Me: oh he scheduled some other date? Fantastic communication! BTW i had still not heard about the termite/carpenter ANT evaluation. Nada! 4. The new schedule date comes two weeks later 7.31.21, because i cant find a hotel...We clear out the kitchen pantry. (No small effort) and leave for a hotel with our Birds, Cat and dog (because he is spraying the whole house right?). My last words to the service person (after handing him a bottle of Dasani) I will be back before you leave. When will you be done? Answer: 30 min. 5. I come back he is gone. (He left the water on the table two swigs gone. Who does that?). He left our door unlocked. He sent not a single text alerting me. I was dumb enough to stop at a ATM to get him a $40 tip. DUH I later learn that he didn't spray the whole house for moths as requested. Negating the whole reason for the hotel stay). Just Imagine two adults slepping: two birds, two bird cages, bird food, cat, liter box, cat bowls, cat food, pug, pug food, pug bowls and a pug leach, through and over sold hotel. Just Imagine! For an unnecessary ONE Day local hotel stay PLUS pet fees $240) Yep Nope When I flipped out and posted a negative review, the genius behind this (tell the customer anything, then do nothing but get there credit card), motley group of thieves, emailed me that she was cancelling my warranty (I guess she is mad about my poor review). Her latest excuse was that we didn't properly clear out the pantry. That's because Robin, I was clearing out the other rooms you decided you were not going to do. Of course you are canceling my warranty Robin you have my money now eh.? I was always hesitant about giving all these pest control companies my credit card. There answer: "its to protect us". Sadly, there is nothing to protect the poor consumer from unprofessional thieves. Well except small claims court.

I contacted ST Pest Control for a bed bug problem. The technician inspected the affected areas,…read moreexplained the treatment process, and was professional throughout the service. I was pleased with the experience and communication, Not cheap but worth it.

ST pest control Technician was, very professional and experience, I got my situation resolved altho…read morethe service charge was not cheap but I got the Value of what I paid. I will call them again.

DO NOT HIRE. I hired them for a simple bed bug removal which should have taken less than a month. 4…read moremonths later and they still have no finished their job. They continuously ask for payment before work has started (every other company just has you sign a contract and asks for money after work is completed). They don't show up to work on most days and the boss does not respond to texts.

After months of not doing anything to stop the birds from entering my house cornice, I then asked…read morefor a refund of my deposit $1500.00 that I made in July 2024 for lack of service and to date of January 2025 they have yet return my deposit to animal proof the cornice, I think they are scammers.

I was grateful for the gentleman I spoke with! It was a holiday and he came anyway to remove a…read moresquirrel. We spent more time on the phone than it took for him to capture and remove the thing! Very thankful for his service!

Seem to be the same guys who run http://bird-removal.com Since there's no Yelp for that business,…read moreI'll leave this here. I had a 1:30 appointment. Rushed home to meet them. When they never showed, I called them, launching us into 2.5 hrs of them promising me they were on there way, even saying they were 45 min away at 3pm, culminating with the "technician" calling to tell me he was just leaving to get to me at 4pm. I guess it's fine if you can wait around all day. I can't. I also can't rate their work because they never showed. I would have waited a little longer if I had an reason to believe they were actually on their way or would have been happy to reschedule if they could have been honest about how long it would take for them to arrive. I would have also been happy to schedule for a time you were actually available in the first place. Thanks guys!

I typically don't put my name to many companies or promote them unless I have a true belief in what…read morethey stand for. I have known the owners of Secure for many years and their professionalism and caring concerns for their customers goes above and beyond I just had a neighbor call me about using Secure on my recommendation and he wanted to tell me that he was so very happy with the technician who serviced the house his knowledge the cost of the treatment but above all the phone call he received today from the owners following up with the service and to answer any questions he had. Great job guys. I stand behind companies like yours.

I am writing this review based on one phone call I had with Secure Pest Services - it was such an…read morehonest response I received from Tony that I felt compelled to share with anybody that may be searching for a pest control service and reading reviews. We recently moved to NJ and assumed we would need yearly inspections; I had seen a Secure Pest Services van in my neighborhood so figured I would call to have them provide an estimate. When I spoke with Tony, he explained that unless I see a problem, it wouldn't be worth the cost to have him send somebody out to inspect. If I see something then he would be happy to have me as a client but he wanted to be honest and upfront with me. Needless to say, I was shocked and so thankful for his honesty. I am hoping to never need his services, but would love to be able to sway somebody in need to call and try his company. It is so rare to come across an honest person these days - very refreshing.