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    24Restore

    1.0 (2 reviews)
    Open Open 24 hours

    Services - 24Restore

    Damage restoration

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    11 months ago

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    24 Restore - During a fire mitigation and rebuild, 24 Restore flooded my basement.

    24 Restore

    (13 reviews)

    24 Restore came into my life immediately after a fire destroyed my home in 2017. They made my life…read moreso much worse and it is my deepest regret that I worked with them when the insurance company paired me with them for remediation and rebuild. I would rather my house burn down again than EVER deal with them. They took two years to rebuild my 1200sq ft home, and meanwhile I was homeless (after my insurance housing ran out after 6 months). They communicated poorly, used my funds for other purposes (the contractor was fired soon after), didn't finish the job, and then sued me when I refused to give them their last payment ($40k). I counter-sued, but they told me "You are a single woman and we are a big company with lawyers on retainer. We can play this game with you as long as you want and we will still win." I eventually had to settle to move on with my life. I have since paid other contractors to fix some of the work they did and I am forever traumatized by my experience with 24 Restore. I am even still finding pieces of glass in my backyard from their fire mitigation in 2017. STAY AWAY. I dream of the company stepping up and owning their mistakes and offering me reparations, but I won't clutch onto that dream too hard because I have witnessed zero integrity from them. Vultures, preying on people going through hard times. OH THE BEST PART?? During the six months when NO WORK was done on the rebuild of my house, they did not shut off the water lines to the city and my basement flooded with 5+ feet of water, destroying everything.

    Would not recommend. It took me over 4 months to get a simple leak in my shower fixed. I was…read moregetting emails hounding for payment when the work itself was not even completed. They fixed the ceiling first and then the "leak" but didn't truly fix the leak so that required the ceiling to be re-done.... much like other reviews on here I would recommend finding another company.

    BGS Environmental Services Inc - logo

    BGS Environmental Services Inc

    (32 reviews)

    As a first-time homebuyer, I freaked out when my home inspection flagged the attic and unfinished…read morebasement as worth a consultation with a mold professional (water discoloration in some areas, visible mold on two beams in the basement). Bob was a bit hard to get ahold of at first, but he's in demand and working jobs with his team. We scheduled a free consultation the day after my closing, and he was flexible in moving it up a week earlier when that option opened up. Bob arrived exactly on time and started with the attic. He was able to assure me that the water discoloration didn't look to stem from active leaks, and his services wouldn't be needed in that space. He did recommend adding better ventilation through the MassSave audit program. We then went to the basement where Bob reached a similar conclusion. For the two beams with visible mold, he said that the issue wasn't severe enough to warrant a professional's assistance, and that I could clean it myself. I really appreciated how Bob took the time to evaluate my new home even though the outcome was that I wouldn't be hiring him. The best part? As we were leaving through the finished basement, Bob noticed some suspect bubbling on a newly painted wall. He pulled out his moisture meter and was able to determine that many segments of the wall were at 100% saturation. It's likely that the recent heavy rain and removal of the dehumidifier while the house has been unoccupied resulted in this issue, which would have otherwise gone unnoticed until closing. Bob was able to recommend some initial moves that we could take (redirect gutters, run dehumidifier and fans in the space, etc) before ripping things apart. Depending on how that goes, I may have an opportunity to write a review for his services... but for now, greatly appreciate what he's done for me so far.

    We highly recommend Bob and BGS environmental services for their efficiency and professionalism…read more We had a problem with mold growing in the attic due to poor ventilation. The whole process between first contacting them and finishing the project was so effortless. They kept on top of communications with quick updates and professional attitude. Bob not only dealt with our problem he gave us great advice on how to handle it in the future.

    24Restore - damagerestoration - Updated May 2026

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