AVOID AT ALL COSTS!!! FYI: The following information was gathered from two other sources that also inspected the plumbing and correctly determined the problem. My elderly mother-in-law's home had waste water starting to back up into the house so 250 Plumber was called in a panic. Brock came to the residence to investigate and apparently spent 6 hours there (according to the bill), scoped the drain but reportedly went the wrong direction (uphill, when water generally flows downhill). In addition, I believe this also involved installing a new cleanout although one already existed. The scope reportedly went uphill after meeting the tee to the main drain, rather than downhill, and ran into the termination box at the upper end of the drain pipe. I mentioned the situation to the plumber but the plumber stands by his work, despite the errors confirmed by the other plumber and property owner and refuses to negotiate the amount of the bill. Like I said: AVOID AT ALL COSTS!!! read more

I have had 250 Plumber out twice, and they are excellent! They are on time, professional, and reasonably priced. Highly recommend.

I strongly recommend 250plumber. Their service is very good. They use a nifty heads-up app to let the customer know the plumber is on his way. Brock arrived at 8:30 to install a hot water tank, he drained the old tank then had cold water in the new tank available by 10, and the tank was fully installed before 12. By noon he was finished up and gone. Hot water was back in the tank by 4. The tank and installation total cost was very competitive - good price and best service, I'd say They are customer-friendly. Yes, call 250plumber for any of your plumbing needs. LJ read more

In Sept 2024, we had 250 Plumber come in to install 3 new toilets, which they purchased on our behalf. Two of the toilets were the exact same toilet make, brand and model number. The one downstairs was working fine, however, we noticed a funny sound coming from the same toilet we had put into the ensuite bathroom upstairs. We called Marcella and told her what was happening, so she sent Wyatt to take a look. He came back 3 times to change out parts in the tank. Nothing worked; this went on for several weeks. Finally, we said we would just like them to replace the whole toilet. We had also told them that the toilet upstairs had a hole in the bowl and we were wondering if that was a manufacturer defect. I sent them photos, but failed to hear back from them for quite some time. Then they sent Dave out to change a rubber ring or something in the tank. Still no success! Again, we told them we would like them to just take that toilet back and replace it with another that was the same model as the one downstairs. (I actually think they may have bought this toilet on sale as the identical toilet they installed downstairs did not have this extra hole in the bowl). They said they had to get the OK from Splashes to change the whole toilet. We waited and waited, it got to be 2 months later when we asked them again what was happening. Then we were told that Splashes had agreed to change the Tank only. We said NO, everything in the tank has already been replaced, we want a new complete toilet. After not hearing back for about 3 weeks we contacted them again and left a message on their answering machine (I think they were now avoiding our calls). Then we got a call from Marcella and she said, good news, Splashes is going to give us their showroom model if we bring the other toilet back. I said to her, So you mean they will replace the entire toilet, and she said YES! So, she booked Dave to come out to take the old one away and put the new one in. When Dave was at our front door a week later, he said he was here to replace the tank on the toilet upstairs. I said Now wait a minute! This has been going on since September and it is now March and you are telling me you only have the tank to replace! I said that's not happening, I have had long conversations, text messages and telephone calls and Marcella said they finally agreed to replace the whole toilet, so come back when you have the whole toilet! He did not seem too happy, but this was what we had waited almost 7 months for with numerous phone calls and text messages going back and forth.There had already been 4 attempts at changing parts in the tank, it seems that isn't the issue. We have nothing against Dave or Wyatt, they were both very kind, excellent people. We tried phoning the office, but it became rather obvious that they were avoiding our phone calls. Then we found out that what the real issue was, is 250Plumber did not want to have to send their guys out to replace the toilet and pay them, they wanted Splashes to pay the labour costs. We told Marcella that this kind of information should never be shared with a customer! Then we sent a long email with a timeline of what had happened in the last 6 1/2 months (including any text messages and phone calls). This was in March, it is now the end of May and we still have a noisy toilet and nothing from 250-Plumber about what they intend to do about it. Today we needed a plumber for a completely different issue...we did not contact 250-plumber! As far as prices go, I'd say they were pretty comparable to other plumbing companies in town. We had used 250-Plumber several times in the past and had been happy with their service, but something has happened that has made them far less attentive to their customers' needs. AVOID! read more

I have dealt with many plumbing companies over the years. I can only say that the prompt, courteous service we received from Brock at 250Plumber in Nanaimo was outstanding. Reasonable pricing, good service......what more could you ask for? We highly recommend. read more

If we could choose less than one star, we would. We purchased a gas stove, and discussed in detail what would need to be done over the phone. We were happy with the quote, which was about 2-3 hours to do the propane conversion, and tee off a line from existing pipe. When the worker arrived, he told us that the job was far beyond his scope. Apparently he was only capable of the propane conversion. He picked up his tools and left. After many attempts to call the office, we received a curt text suggesting that it would take 8 hours and cost 3 times the original quote. The next text suggested we should just find someone else. So-o-o, we did as they suggested. The next nice fellow showed up, did the job in about an hour, and charged us less than the original quote. read more

250 plumber is an excellent company. We've had them for several issues with our house on crestwood and every time they are kind, respectful, quick and efficient. All of the guys we've had have been great workers, always cleaning up after themselves. I would highly recommend 250 plumber! read more

Would not recommend 250 Plumber. They Came to our house to fix clogs in our perimeter drain. He came and cleared one clog but did not check the rest of the line, which had more clogs. He was here for 50 minutes and charged $300!! I had to get Roto Router in to clear the rest of the clogs. They were here for way longer and charged half the price! I would much rather support the smaller family business but can't with gouging like that! read more

Excellent, professional, and knowledgeable! Brock and Cherisse are both lovely to deal with, and we have nothing but kind words to say about 250. We also had some time with Wyatt and Dave, and would be happy to recommend any of the team to friends, family - whoever, really. Thanks for everything! read more

I recently had Jordan from 250 Plumber fix a nasty sewer gas problem in my house. He took about two minutes to look at the situation, figured out how to fix it, and 3 hours later the job was done. I can't tell you how impressed I was with his efficiency and knowledge of exactly what had to be done. The price was very reasonable and my house is free and clear of any sewer gas smell. I will be using 250Plumber for all my future plumbing needs. read more