Plumbers are crucial for health and safety by ensuring the delivery of clean water and the sanitary removal of waste. The skilled team at Norm's Plumbing, Heating & Air Conditioning goes beyond this essential service. These professionals have emotional intelligence and excellent communication skills. Our heritage home has so much of its original character and charm in its old bones. This included the terra-cotta sewer line. Having served a century of moving poop, wastewater and who knows what else, the pipes finally cracked under the pressure. Dan and Sam from Norm's Plumbing rolled in on their digger prepared with plans and shovels ready to address our emergency. They clearly explained the mission and went about the tasks. The guys worked as a team to excavate and unearth these ancient pipes. They were patient with our questions, they showed kindness through our concerns and their expertise gave us confidence throughout the process. The men worked tirelessly always with a smile and a positive comment on how the project was progressing. Like magic, within days the job was complete, the brick sidewalk was rebuilt and the yard raked ready for Spring. We feel safe knowing the water flows through a well designed contemporary sewer system, built with love. Our go to for Plumbing, Heating & Air Conditioning will always be Norm's! read more

A few weeks ago , after receiving a letter from the city of Nanaimo stating a higher than normal water consumption which most likely indicate a leak somewhere , I called Norm Plumbing as I was please from the work they have done for me in the past . Josh and Oliver showed up on time and explained all of the work that was involved . They were able to answer all of my questions and concerns . They had to dig out and install a new water line to the house , change the location of the main shut off and even cut into the concrete on the side of the house and the cement in the garage to complete the job . They were efficient , hard working , professionals and pleasant so I was more than happy to serve them a nice hot coffee on that chilly day ! Very happy as well that Dave was quick to set up the service... just in time before the snow fall !!! Thank you guys again for your service and a Job well done ! read more

Our heat pumps have been less than functional. Rod was not the installer; however, he kindly set us on the right path. Our system was totally dysfunctional, and Rod was able to make everything work. Norm's is fast, professional and they absolutely know what to do. Furthermore, we were kindly advised what needed to be done.The costs were totally explained before the work started. Our system is now functioning beautifully. It appears that heat pumps can save 57% off of your hydro bill-I can prove that. I highly recommend Norm's. The problem is not with the heat pumps, rather it belongs to the installers and their inability to maintain the system. If there were 10 stars available, I would give them to Norm's. Please note that I am a well-experienced building contractor. This is my first experience with heat pumps. read more

What a great team they have at Norms Plumbing and heating. I had this company install a hotwater tank over 12 years ago and received same day service even. When my tank started leaking in this past december I called them to come and give me advice as I wanted to switch to gas. After many conversations I chose to have a gas furnace and hotwater on demand. I took the advice of the big guy Dave and I am so so happy I did. No more waiting for about 2 mins for hot water to finally come out of my taps and the gas furnace was such a nice surprise how quiet and efficient it has been. They guys were very professional and very informative showing me how to operate my new units.They cleaned up inside and out. I would HIGHLY recommend Dave and his team at Norms Mobile Plumbing and Heating in Nanaimo BC read more

Over the years I have used Norm's Mobile Service for furnace repairs as they were fast, efficient and reputable. Yesterday they did a new furnace install as I switched from oil to gas. I chose them because I quoted out on this large job and they provided the best quote. I was very impressed with the promptness, quality of work, friendliness and clean up. They consulted with me often during the job, and even did some extras. I appreciate that they do the gas rebate forms and forward them to me for final signature and submission to Fortis, it just seems easy. Thanks guys you made a big home upgrade so easy and I'm very happy with the new system. read more

So impressed by Keegan- I was without a kitchen sink- leaking!! UGH! Keegan arrived early - garbarator was problem so Keegan replaced it- had unit in his truck- our faucet has been dripping and lo and behold he had an extra cartridge in his truck so replace that as well! In and out under an hour and price was reasonable. Keegan was efficient and knowledgeable- definitely recommend him to all!! read more

Rod was out to do my annual furnace servicing and I mentioned a gassy smell that sometimes comes from our gas clothes dryer. Fortis BC had been out but said they couldn't find a leak. Rod did a much more thorough job and pulled the machine out and found a significant leak coming from inside the machine. Thanks. read more

Excellent service. Phone call to finish was under two hours. Technician Jamie was skilled and efficient, as well as being a great guy to hve a visit with while got the job done. I will certainly recommend your company to any of my friends. read more

Friendly service and did the job in the time frame discussed and for the price quoted. We were very happy with the professional efficient service !! read more