Aweome service both times we've used Flamewright. Needed our fireplace serviced and repaired, and…read morehe fit us in no problem. Very open and honest with what needed to be done and was a pleasure to deal with.

Gerry installed a heat pump system in our home in Qualicum Beach. The air conditioning is a…read moreblessing and we are confident that our heat bills next winter will drop considerably. While the scope of the work was more than anticipated, Gerry diligently worked until all installations were complete and stuck to the original quote. He also ensured all paperwork was provided for us to apply for the BC Hydro rebate. It was a real pleasure working with Gerry. He was very thorough, pleasant and respectful. We would highly recommend any one looking for a heat pump to Flamewright. Very happy with the results! Steve and Vicky

We are extremely pleased with the service we received by Airwest Heating & Gas. The team that…read moreinstalled our new furnace and air conditioner were prompt, courteous and a pleasure to deal with. We highly recommend them for friendly and knowledgeable service. Thank you for being an amazing team of professionals!

had maintenance done. Chey was fantastic. She cleaned the area up, turned off the lights and wore…read moreshoe protectors on the living room floor. She also recommended some preventative measures we could take which we are following up on. A job well done. Harold

The following review is my personal opinion…read more Long story short: I ordered a $15K heat pump system. It was installed well but not without me having to ask for every single thing over and over. Most importantly, in their hurry to make a sale, The Comfort Group have made a mess of my $4K BC Hydro rebate, of which I am currently still out $2,500. Now, they're stonewalling me and I have gotten a lawyer involved. I don't recommend this company to any home owners. On August 8, 2025, advisor Scott Sawicki came to do a walkthrough of the house. He seemed straightforward and direct and drove a hard sale. Because he promised to take $500 off the sale price (if I book the installation as soon as possible) and to arrange a $4,000 BC Hydro rebate, I considered my options and signed for the $15,456 system. This was a significant expense that I put on my credit card and transfered to the line of credit that I keep for these types of large house projects. This was also when the trouble began. Communication became extremely sparse and difficult almost as soon as I signed on the line that is dotted: I had a simple question about warranty registration and another about brown Fortress (protective sheathing for the pipes and cables), but it was difficult to get any specifics from Scott and I had to call the office. Eventually, I got word about the installation that then took place on August 11. The installers were very hardworking and professional, but the one day wasn't enough and the installation had to continue on August 12. It took weeks for the remaining Fortress pieces to be put on. But this was only half the trouble. A few days after the installation, when I spoke with Scott on the phone, he told me that he's made a mistake on the calculations for my $4,000 BC Hydro rebate and that he'd take care of it--with The Comfort Group either installing another unit or reimbursing me. When we spoke a few days after this, I became distressed to learn that Scott went ahead and submitted the rebate application without my involvement or consent (our previous agreement was that he's give me the calculations and I'd send in the forms). In retrospect, it's obvious that Scott knew that he made a mistake (he told me something wishy-washy about the rules for BC Hydro rebates changing--if he's a professional, he should've known about this in advance) and then tried to cover for it. Sure enough, by September 15, BC Hydro have told me that they needed a home visit. This is when I knew that I've been screwed over. I asked Scott to call me--no response. I called him; he said everything would be fine. I didn't believe him, so I tried to get in touch with sales manager Brittany Froese, who also fed me the same line and said that The Comfort Group would be happy to work with me or even reimburse me. They were both wrong, and now they began to avoid responsibility. By October 7, I got a letter from BC Hydro stating I would be getting only $1,500 back out of the $4,000. I was now $2,500 out. On October 8, Brittany wrote to me that she was working on my Fortis (?!) rebate. I wrote back, explaining that the rebate was with BC Hydro. She responded with "Rest assured either way we will get something sorted for you. Chat soon!" I followed up with Brittany on October 14 but received no response. On October 20, I wrote to Brittany and told her that I've already received the $1,500 rebate and was now under undue hardship due to the missing $2,500 which I need to place back on my line of credit. I set a boundary that, if I do not hear back by October 24, I would have to contact a lawyer. It is now October 24, and I have proceeded as stated. As you can see, The Comfort Group doesn't care about its customers. They will say anything just to make a quick profit. I recommend steering clear. Caveat emptor.

Lucas of legacy electric came to install a outdoor receptacle at my house, very impressed with the…read morequality of work provided, knowledgeable and professional workmanship, definitely recommending legacy for all electrical work.

JT Heating came in this morning to clean and service the fireplace and furnace. Darnell arrived in…read morethe time slot we were given when we booked and was very professional and thorough. Happy with this company and will use again in the future.

Buyer beware of Customer Service…read more We had a power outage on October 13, 2020, and when the power came back on our heat pump did not. My husband called JT Total Heating and told Val on the phone about our issue and the reply "we didn't install it". He said yes, we bought it and it was installed two years ago by you. She told him she would talk to someone and get back to us. I called back over two hours later as we hadn't heard from anyone and there's no heat in the house. The call was answered by Val who took the original call. There was absolutely no customer service from Val, all I heard were excuses coming that she couldn't get a hold of anyone and that we are in a pandemic so it will be two weeks before someone could come because service calls now are booking into February with all the snowbirds staying in town. My husband asked if they have anyone that deals with urgent calls like this she said no because they don't deal with emergencies and we are not considered one since we have a fire place and there are worse people out there in need. The fire place does not heat the house I told her. She told me to go somewhere else so I did and got superb service. JT Total Heating has lost two customers and I will continue to tell people how terrible their service is. I will letting different social media channels know about my experience with JT Total Heating. Typical small owned store with crappy customer service after they do the job.

I highly recommend C & S Heating & Cooling. Cylus is very professional, courteous and punctual…read more His crew did a great job of installing a new ductless heat pump system (2 heat pumps) in good time, for a reasonable price. They also removed my old ducted heat pump and old gas furnace.

A very comprehensive review and estimate for all of the heating, cooling, ventilation systems…read more Excellent advice on how to optiins. Loved that I called you got back to us right, your owner was already coming on Gabriola Island and added to his day. That is responsive! We look forward ti installing the suggested systems with you and expect it will all be smooth sailing with rdn and our woodstove. Thankyou. Susan and Sandy

While I was out of town in Dec 2021, I was notified that my furnace was making a huge , huge noise…read more In deep snow, a rep of Bryans went to my house and assessed the situation. A new motor was installed in Jan 2022. When another matter of concern later arose, Bryans also went out to check. Then in Sep 2022, I needed a condensate pump for my furnace which is at least 17 years old. A new pump was installed in 2 days, and the job done by Paul took only 1/2 hour. It is a great blessing to know that Bryans' entire staff live and work by such an excellent code of service. I can close my eyes and know that they will be dependable and trustworthy. God bless everyone at Bryans Mechanical. A million thanks !!! Joy L - Nanaimo BC

AVOID AT ALL COSTS!!!…read more FYI: The following information was gathered from two other sources that also inspected the plumbing and correctly determined the problem. My elderly mother-in-law's home had waste water starting to back up into the house so 250 Plumber was called in a panic. Brock came to the residence to investigate and apparently spent 6 hours there (according to the bill), scoped the drain but reportedly went the wrong direction (uphill, when water generally flows downhill). In addition, I believe this also involved installing a new cleanout although one already existed. The scope reportedly went uphill after meeting the tee to the main drain, rather than downhill, and ran into the termination box at the upper end of the drain pipe. I mentioned the situation to the plumber but the plumber stands by his work, despite the errors confirmed by the other plumber and property owner and refuses to negotiate the amount of the bill. Like I said: AVOID AT ALL COSTS!!!

I have had 250 Plumber out twice, and they are excellent! They are on time, professional, and…read morereasonably priced. Highly recommend.