Our family had a delightful day on the bay with the captain and first mate! We enjoyed the crabbing…read moreand caught several that were big enough to keep. The crew was fun, competent and very informative. We know much more about crabs than we did. Our age range was from 13-71 and everyone had a great time!

Booked an 0830 tour well in advance of a family beach trip to Delaware. Had the kids very excited…read moreto catch crabs all week, woke up early on our day to go. Received a call from the owner canceling the trip at 8am, 30 minutes before the reservation and while we were already on the way to the marina. No real explanation other than "the captain couldn't make it". No alternatives offered to us, only left with disappointment. This businesses reliability is questionable.

A wonderful, low-stress, well-organized experience. We went sight unseen. Sent an email inquiring…read moreabout availability and got a response within an hour. On a Sunday! Boat was fantastic. Billy, our captain, was great. Dana, who helped to confirm the reservation and payment was great. And the sunset tour itself was breathtaking. Highly recommend and will come back again.

The highlight of summer - a sunset cruise on the beautiful Indian River Bay! And this is an awesome…read morecruise at that. The boat & the crew are GREAT! 1st you pull into a darling marina off a beautiful shady canal. The boat is clean & comfortable. There's even a little bathroom! The crew is kind & very attentive & you'll love Capt. Tom & Capt. Billy! Extremely knowledgeable about these waters. We did the sunset cruise which was so fun but next time I'll want to do more time. I highly recommend booking a cruise with Back Bay!!

The staff is amazing. Im a new boater owner and they have gone above and beyond to help me out…read moremultiple times. Highly recommend!

Our Sunday trip was cancelled 3 days in advance due to a forecasted chance of rain. They said…read morethey cancelled all rentals Saturday - Monday Memorial Day weekend but we could rebook for Tuesday. Saturday was gorgeous, Sunday was cloudy but dry with Monday the only rainy day. Was too late to book with our companies who were still renting boats but were all booked. Our whole group was disappointed.

1 Star - Absolutely Awful Experience…read more Island Water Sports gave us one of the worst customer service experiences we've ever had. As we were pulling into the dock -- after being stuck in torrential downpours all day because they refused to offer a rain check unless there was thunder -- a staff member started shouting at us, "I hope you have insurance! You've damaged my ladder!" The swim ladder had accidentally been left down, but it was already damaged when we took the boat out. Even after staff inside the office confirmed the damage had been noted earlier, the dockhand, Mike, continued to accuse us and treated us like we had done something wrong. They made us stay in the boat while they took pictures and called it in to the office, repeatedly telling us we were going to have to pay for it. When we were finally allowed off, some of our group went to use the bathroom and were stopped on their way back by another employee, who told them they "weren't allowed to leave." It felt like we were being detained -- over a broken ladder we didn't even damage. At one point I told Mike how rude and unprofessional he was -- and no, I wasn't calm about it. I had every right to speak up after the way we were being treated. Instead of diffusing the situation, he came back at me, even more defensive and condescending. It wasn't until after they embarrassed us and treated us like criminals in front of other guests that we finally got a weak apology. Then, as if that wasn't enough, they actually complained that there was mud on the floorboard from the anchor -- because it had touched the wet deck. First of all, don't they wash the boats down anyway? And second, it was pouring rain all day -- what exactly did they expect? We didn't even complain about the miserable weather -- we paid in full and left without so much as a "Sorry the weather didn't cooperate" or "Hope you still had a good time." Just attitude and accusations. We've rented from other marinas in the area and always had a great experience. Island Water Sports was by far the worst -- rude, accusatory, and completely lacking in basic customer service. I would never rent from them again and absolutely do not recommend them to anyone!

We had a great experience renting a Pontoon with Island Watersports. The rental process online was…read moreeasy and efficient. Staff was friendly and courteous when we arrived, and the boat was in tip-top shape. The one-star knock is because they did not have a restroom available for us before our trip, which meant we had to leave the premises for a Royal Farms, then return. Granted we didn't lose a lot of time, but a restroom for clients, even if it's a porta potty, I feel is a necessity.

covid review: stayed…read moreat the hotel attached to them. they are modestly priced for kayak and other water sports rentals. we received a 20% discount for staying at the hotel. they take a pic of you before you begin. the staff is super friendly. overall, we loved the 2 seater kayak and loved the bay. it was such a nice morning. we felt it was calm going across the bay, but coming back rougher. the views were so pretty.

We did the wine and lavender tour for my brother's bachelor party and it couldn't have been better!…read moreMy brother was greeted with a personalized gift bag full of little goodies that were personalized for his interests! Our driver, Bob, was the SWEETEST man! We wish he could've joined our party with us for the rest of our weekend and everyone kept saying how much they loved Bob and how friendly, sweet, and knowledgeable he was about every stop. Every time we returned to the bus, he had a basket of snacks and water bottles available for us! He introduced us to the owner of the lavender farm that we stopped at and she was also amazing as she told us the history and the layout of the farm. Overall, I would 100% recommend this company for a fun, chill, happy group of people who just want to have fun and enjoy each other's company and see some really cool local spots!