***UPDATE*** I just received the results of my cat scan that clearly states I do indeed have PE's…read morebilaterally, as per the scan on 3/8/2022. "Dr" Rachel Terlecky (sp) had her nurses discharge me and tell me I didn't have blood clots in my lungs anymore, because in March this "hospital" said I had them in both lungs. The results I just received say the rt side has cleared up. But her nurses dismissed me and said that "dr" terlecky said I didn't have blood clots, they didn't even ultrasound the back of my knee where 28 days ago I was told I had a dvt behind my knee, I'm guessing the swelling and pain means that one is still present as well. How do you tell someone there blood clots in their lungs are gone when they aren't? The nurses said take some Tylenol, and I quote, you "probably just pulled something in there", one removed my iv and left the room the other put discharge papers on the bed and then left. I personally removed myself from the heart monitor, they didn't even unhook it. ***end of update***just Wish I could put zero stars. Worst experience ever. Not sure why they give you a call light, they don't come to check on you for 55 mins so you may as well not push that button. And no they weren't busy. I'm climbed out of the bed over the railing and there they sat across the hall laughing and doing nothing talking about patients loud enough to hear from across the hall. I was diagnosed with something 28 days ago in this dump, I mean hospital? and I felt horrible today with same symptoms, they didn't even check it and said I no longer had said diagnosis. Here I am discharged at 315a in the same excruciating pain that I was in when I went there at 10p...So, who is correct? The "care team" from last month or the "no care team" from tonight? I would not take my worst enemy to this place. I wish I could post the video that I took. Atrocious. Worst experience ever. Not sure why they give you a call light, they wait 55 mins respond. (And they are sitting laughing and doing nothing talking about patients loud enough to hear from across the hall. Diagnosed with something 28 days ago in this dump and I felt horrible today with same symptoms, they didn't even check it and said I no longer had said diagnosis. So who is correct? The "care team" from last month or the "no care team" from tonight? I would not take my worst enemy to this place. I wish I could post the video that I took. Atrocious.

Piss poor customer service multiple times since my wife had her gallbladder removed sent us bills…read morethat was never sent thru to our insurance and every time we call we were made to seem like the bad people for them not doing there jobs to make matters worse we moved across country due to me being military got a bill in the mail 6 months later and we hurry up to call and make sure it's been thru insurance at least 30 min before closing but they insist on putting us on hold all up till closing time I would not recommend this or any university hospitals in Ohio!

Very disappointing. Employee manning the "registration" desk is very loud and has no difficulty…read moretalking over you when you attempt to check in. She also has no sense of propriety or discernment regarding HIPPA or the fact that shouting out the names, addresses, date of birth, and insurance information is completely inappropriate. Having had a lab order sent in from an out of town medical facility, I attempted to explain to her that "someone had called me to notify me that the order for the series of 4 labs was on file".....only able to get out the first 4 words of that previous sentence before she interrupted shouting in her loud nasal voice..."I DIDN'T CALL YOU! We didn't call you! There are only two of us here and we don't call people!" Needless to say...it took further explanation to get her to comprehend that a call had notified Me that the order for labs had been emailed and could she please check her records to see that the paperwork (an order for a series of 4 urinalysis tests) had arrived. After much defensiveness and excuse making, she finally located the order. She then proceeded to ask in her loud shrill voice for all to hear (as she had the previous 2 patients before me) personal information, which I had to lean over the counter to whisper to avoid the entire waiting room from hearing. It's NOT ok to yell out addresses, insurance providers, socials, and DOBS, or treat elderly & ill patients with disrespect. I did my best to deal with the obviously untrained and total "me-centric" personality behind the desk in order to get the labs completed. Had she not yelled at an elderly lady, who inadvertently walked toward the lab room rather than the registration desk, two clients before me, I probably would've been more forgiving of her obviously low client services ability & non-conformity to hospital protocol. Things escalated from annoying and unprofessional to down right hostile and rude when I requested the cost of the lab and asked to pay in advance. I was then treated to more shrill comments in her overly loud grating voice as follows: "I don't know pricing! I don't collect money here!" Another 5 min was spent asking her to login in to her direct to hospital networked computer or rummage for a price list. She finally located a price list and informed me that each lab (series of 4 total) would be billed at over $30 each. When I had the audacity to request that she note in her file to have billing call me to negotiate a more industry standard price for this test, (yes I checked before I went there and the industry standard of $12 is appropriate) she again loudly and argumentatively commented "Maybe you would like to go to another lab then!" Since my order had already been sent to this facility and the testing is paramount for my teen son's DVT, I decided to dispense with her combative attitude and carry out the test. My teen son was miserable and appalled at her behavior during the visit (especially when she treated the adorable elderly lady with such contempt and disrespect) and was very upset when we left. He asked why I requested she note her file so hospital billing could see that I wanted to pre-pay the lab series & I had to explain to him that it's not always best to let a bully, who is obviously disinclined to serve the public in the capacity of her job, create a billing issue down the road, even if it takes a few more minutes of agony to get them to perform their duties. My son's comment was "it wasn't your job to train her." I agree with his statement. I've notified the hospital billing department of the request to pre-pay the lab series and that they should notify hospital administration to a ticking time bomb in their midst in the form of a future (and current)HIPPA violation possibility due to her need to shout out private information. Once notified (via email as we had been communicating regarding income and financial aid toward the unexpected ER visit that lead to the discovery of the DVT) I was promptly informed that billing would no longer be communicating with me regarding my bill via email and that I would now have to call the billing office. Please note that I've called the billing office numerous times to sit on hold & ultimately end up leaving messages. Please also note that I have received zero billing from my son's ER visit on SEPT 17, and had been proactively contacting via phone and email to work to get all documentation on file to address the ER visit that unfortunately took place during a health coverage gap of 30 days. It is untenable that a hospital outpatient lab would charge double the industry standard price for a urinalysis, employ a person such as the person behind the front desk who's obviously either poorly trained OR just completely uncaring, and it's beyond ridiculous for a billing department to REFUSE to communicate through a previously agreed upon format.

Horrible experience, patronize this business at your own risk. I am practically crippled since my…read morelast procedure. The Staff, including the Physcians, claim no responsibility. I was referred to DIR by Dr. Mark Striebel who previously practiced family medicine in Huber Heights, he has since moved his practice to Richmond. Dr. Kamal Morar diagnosed my condition, post DVT in my left leg, as insufficient blood flow. He scheduled a procedure to Cath my left leg to get better blood flow. After the initial procedure, my symptoms of leg swelling was not improved. My leg got progressively worse, so I went back to DIR. This time I met with Dr. Sebastian. Dr. Sebastian formulated a plan to Cath both legs, and insert a stent in my right leg. I had no issues with my right leg at that time. I arrived on the day of my scheduled procedure and learned that Dr. Morar would be performing the procedure. I had high hopes that this second procedure would correct my issue of swelling in my left leg. During the procedure I felt excruciating pain in my legs as they were catherizing my legs. I was told post op that Dr. Morar ran short on time and was unable to place the stent in my right thigh. My leg had ulcers that had developed since my first Cath on my left leg. I soon realized that I had lost a fair amount of my mobility in both legs. I received no referral or medical advice on the ulcers on my left leg. I realized I was not receiving quality medical treatment or advice from the Doctors at DIR. I went to a wound Doctor at Sycamore and within six weeks my ulcers had all healed. The Doctor also provided a prescription for compression stockings for my left leg. It's been over a year now with no ulcers and no swelling, but I wear my compression stocking religiously every day. I realize all of the Cath procedures caused more harm than good. As stated earlier, I now must live the rest of my life with pain in my legs, and with limited mobility. Think twice before turning your health issues over to DIR blindly like I did. My bill for all procedures with DIR are paid in full.

No one there seems to know what's going on. My brother had a procedure and did not receive any…read morepaperwork at discharge to tell him of an appointment he had been scheduled for 2 days later. They also did not provide the disc of the procedure to take to that appointment. When I called DIR, the patient rep was clueless as to what was going on. We've had nothing but a run-around, from the scheduling of their first consult to the date of his procedure. Would recommend going elsewhere.

The office staff were friendly and helpful. They were courtesy and helped me feel comfortable…read more When I was checking in at the kiosk and had some issues Misty came and helped me out. I didn't have to wait long as the office is run efficiently. Dr Kovack has excellent bedside manner. He took the time to listen to my concerns and questions. He made recommendations after we had a good conversation. He clearly explained everything and let me know what to expect.

Dr Kovack is hands down the absolute best for shoulder, elbow & knee surgery! His office staff is…read morealso amazing!

Had a great experience at Columbus Skin Surgery Center office when I went for Mohs Surgery…read more Everyone was professional and personable and Dr. Thornton was patient and answered any questions I had, which raised my comfort level tremendously. I appreciated the fact the surgery was painless. Thanks to everyone there for making my visit as enjoyable. Definitely recommend them.

Their medical services were fine, no complaints there. However, the waiting room was unbearably…read morecold. It was a very cold day, and the waiting area was below 60. Everyone there was complaining, and many were wrapped in blankets provided by the reception. When I asked the reception to increase the heat, she said they couldn't, that the building controlled the temperature, the thermostat was not in their suite -- not sure I believe that. (Their offices were comfortable, just the waiting area was cold.) It was inexcusable, especially when their service requires that patients sit for at least an hour in the waiting area for test results.

I am approaching eight years after having had laser eye surgery at TLC in Dublin, Ohio on January…read more18, 2018. I chose to have my left eye corrected to read clearly, and my right eye corrected to see far, while balancing the combined vision of both eyes. My prescription is still exactly as it was intended to be. When I was attending appointments to determine the approach and to prepare for the surgery, all of the staff were friendly and helpful; everybody filled their roles professionally. I am particularly grateful for the expertise of the staff and the precision of the technology. Thank you TLC team!

Let me tell you, waking up after a long nap and being able to see is LIFE CHANGING. I'm so glad I…read morefinally took the leap. I found TLC on Yelp and with its high rating, great reviews, and the fact that it is located not too far from home, I decided to make an appointment. Everyone here is really friendly. They very clearly outlined the process, the pros, cons, worse outcomes, best outcomes, etc. After reading several pages outlining all the horrible things that could go wrong, I almost changed my mind... but knowing other people that have done it and the success they've seen, I was set on it. My first appointment was just to have my eyes examined, sign all the paperwork, and learn everything I needed to know in order to be fully prepared. My next visit was for the procedure. This day was rough for me personally. I wasn't nervous to have it done (heck, I can do anything for 30 seconds) but after waiting over three hours in the small waiting room I almost lost my mind. When appointments are required and you know how many people are scheduled to come in that day, you roughly know how long things are going to take. Instead of trying to pack in as many patients as you possibly could in one day, maybe focus on your patients overall experience. I wouldn't have cared had they called me and shared that they overbooked and needed to change my appointment. That would have taken my experience from barely a three star, maybe even to five. A few days after the procedure I went back in for a check up that was literally less than five minutes from check in to check out. Overall, I'm glad that I did it. The day of did suck, mainly because of the waiting for so long, but I can see and for that, I am super happy.

Dr. Gallo performed eye lid surgery on both me and my husband. He did an excellent job. He and…read moreeveryone on his staff were professional and kind and they made us feel comfortable. We highly recommend Dr. Gallo!

I have one word to describe Dr gallo amazing he did my eye lift due to having Bell's palsy you…read morecan't even tell I have it if I could give him 10 Stars it still wouldn't be enough this doctor is talented I couldn't be more happier with the way my eye looks this was three months ago I had this done Dr Gallo gets back people's self-esteem and self-confidence I don't think he realizes how amazing he is and what he does for people I can't thank him enough for what he did for me and I don't want to leave the stuff out either cuz they were wonderful Wanda Crabtree Lancaster Ohio

Well it looks like I'm not the only one leaving a horrible Google review…read more This place should really do something about it!!!!! I inquired about my husbands wait time. His appointment was 10:20 a.m. and at 1:00 p.m. I expressed my concern to the office manager. Instead of explaining to me they had several emergencies she told me to get a retinal degree and she'd hire me!!!! SORRY but you couldn't pay me enough to work for this BITCH!!!! Dr.s and nurses are great however.

Horrible wait time. Overbook all the time. Accept WALK-INS and delay the scheduled patients. they…read moredon't care about your time at all. Staff are LOUD and rude

All of my procedures with this staff have been beyond excellent. From injectables and facials with…read moretheir nurses and aestheticians, to plastic surgery consults with Dr. Shah- I could not speak more highly of the care I've received.

I am 6 months post-op and I had liposuction done on 6 areas. 5 of the 6 areas are now bigger than…read morebefore! Dr Shah offered to re-do my areas at a 10% discounted price. He seems very sweet and I would trust him, however, I invested $5000 to be a size bigger and to ultimately gain 27 lbs. I am hesitant to spend $2300 more to fix this, but I would if the office could get me an appt before two months from now. But they refuse. I'm now $5000 poorer and a size bigger and completely unhappy. The staff is not very flexible to help you when issues arise. If you have the money to waste- go for it. If not, you may want to stick to old fashioned exercise and diet.