I took my 2022 Polaris RZR Z22G4L92BG to RideNow to diagnose and repair a brake issue…read more Unfortunately, my experience has been disappointing from start to finish.
The initial repair process took more than three weeks, and communication throughout that time was poor. I constantly had to call for updates instead of receiving proactive communication from the service department.
The shop replaced the battery, charged me diagnostic labor for the battery issue, and sold me a new battery. However, after the repair, I was still receiving low battery voltage codes, making me question whether the root cause had actually been diagnosed.
While my RZR was at the dealership, I repeatedly asked for a quote to perform a complete fluid service. Despite asking multiple times, I never received one. When I picked up the vehicle, I also asked if they had the fluids and parts available so I could perform the service myself, but they did not have them in stock.
When I arrived to pick up my RZR, I immediately noticed the check engine light was on. I brought it to their attention, but I was simply told not to worry because it would go away after driving. No diagnostic scan was offered, and no one attempted to determine why the warning light was on before releasing the vehicle.
Within about 30 minutes of riding, the check engine light began flashing, and I started hearing a concerning noise coming from the left rear of the machine. Since then, I have parked the RZR because I don't want to risk causing further damage.
After I posted my original review, Josh, the Service Manager, contacted me and offered to make things right. He told me they would inspect the machine again, resolve the issues, and replace all of the fluids if I paid for the parts while the dealership covered the labor. I accepted the offer because I wanted to give the dealership the opportunity to correct the problems.
Unfortunately, more than three additional weeks have now passed, and none of the promised work has been completed. The fluids have not been changed, and the issues have not been resolved.
During those three weeks, I called the dealership almost every day trying to speak with Josh. I was repeatedly told he was in meetings or unavailable to take my calls. Despite that, I continued receiving updates that my RZR was being worked on and that it was almost finished.
Then, on Saturday, after calling throughout the day without anyone answering, I finally received a callback around 6:30 PM. During that call, the service advisor asked me what was wrong with my machine. At that point, it became clear that no fluids had been changed and no repair work had been performed.
That conversation was completely inconsistent with the updates I had been receiving for weeks. I had been led to believe my RZR was almost ready, yet I learned that the promised work had not even been started. That left me feeling that I was not being given honest or accurate information about the status of my vehicle.
At this point, my RZR has been at the dealership for over six weeks between both visits, and I am still without a resolution. I understand that repairs can take time and that unexpected delays happen. What I cannot accept is the lack of communication, repeated delays, and being told the work was nearly complete when it apparently had not been performed.
I brought my Polaris to an authorized dealership because I expected knowledgeable technicians, honest communication, and quality service. Unfortunately, that has not been my experience. I now have to consider taking my RZR to another shop just to find out what is actually wrong with it and have the issues repaired correctly.
