Had our car for over three weeks and hadn't even looked at it.Was going to charge us 1300$ for the…read morerepair. Does not answer phone or call or text you back when your looking for update. Week 4 after going over there 6 times ( and he was never there) we had to push car out of the same spot we parked it in and jump it. We still did not get a call back when car was missing, finally got a hold of him to get our key back and he wasn't sure wich key was ours, texted us and said your key is in the bathroom outside (open to the public) we again drove over and our key was on the back of the toilet. Do not do business with this guy ,you can get the job done cheaper and more professionally with someone else

Lou is a very nice guy he went out of his way to help me on a moments notice checking out my…read moremotorhome and work truck.

Brought my damaged 2016 Santa Fe in for and estimate and Tom clearly explained what he would do for…read moremy vehicle and gave me what I thought was a more than fair price. I left my vehicle at his shop on a Wednesday, then I left for vacation and then I returned to the shop the following Wednesday and found my car beautifully repaired. No one looking at my vehicle could ever know that it had been damaged. In short I found the service here to be honest, timely, professional and honest. I highly recommend.

This was my first time ever I had to deal with my car repair because my husband was away for a few…read moredays. I hit a deer and thought that my car needed only a minor repair. I called few places to find out if they can help me and then decided to try Universal Body Shop first. I made this choice based on pleasant but still very professional tone of the phone conversation. Soon after I arrived at the shop, I knew picked the right place. Tom Basalyga, the owner, gave me all advice I could ask for. He explained what needed to done and how to file an insurance claim. With his assistance, I actually filed my claim while sitting in his office. It turned out that my naive estimate of the damage was way off and I could not drive the car because it was unsafe. Since I did not expect it, I had no ride home. Tom helped me again and drove me from his garage in Scranton to my home in Clarks Summit. It was a tremendous help! Now, I have my car back and I am trilled with the job! All the repairs are done and the car looks great! I would highly recommend Universal Body Shop to anyone but especially for someone like me who needs a lot of guidance.

I scheduled a appointment for a front end check and a alignment of my 14 Ford. It was found that…read morethe tiered ends were seized and required replacement before a alignment could be done. I approved the repairs and all the work was completed. The steering and alignment has not been this precise and responsive for years. I appreciate their honesty in not selling you services that are not needed. If they feel something is needed they will photograph it and show why parts or services are needed. Totally honest with the customer. I will be bringing my vehicles back in the future

I have been a customer for several years, and continue to go there when I am back in Scranton even…read morethough I moved away last year. They have taken me numerous times without an appointment, and go out of their way to get me back on the road after unexpected issues. I have found them to be trustworthy and reliable. They always show me photos of unexpected findings on inspection before proceeding with repairs. And they're nice people too!

Unprofessional and unorganized…read more Called to schedule an inspection and told the guy on the phone I won't get off of work until 12 PM. He says that's fine and when I come in I get told "our inspections are in the morning."

Very prompt service for my flat tire. Very nice staff. Great prices. Would go there again.read more

Henry and Iggy are great. They have always been honest about my repairs. My questions are answered…read moreclearly and fully.

After buying a used car we came to this garage. my husband is a retired mechanic and has complete…read morerespect for the honesty and care we got. They were fair in price and time needed. The garage is always busy so patience is needed, but that's not a bad thing. All the business means they are that good. I wouldn't trust anyone else.

Excellent customer service! Fixed my exhaust system promptly and did a great job! Price was more…read morethan fair!

DESTROYED my transmission because the mechanic pulling my car in couldn't drive not drive a manual…read moreproperly, went in for exhaust work and the transmission grenaded within 24 hours of leaving the shop, I had previously serviced the transmission and replaced the clutch and were in perfect condition before being brought to the shop, if you want to keep your car in somewhat working order do not take it here, do not recommend to anyone