I took my 2020 4runner in for a simple alignment. Took 4 1/2 hours. Went on a road trip a few days…read morelater and close to getting home I notice a big clunk noise and the car shifting right while breaking. Looked under the truck and the back bolt holding the lower right a-arm on is almost totally out with the nut barely threaded. They didn't re-torque or even tighten that major bolt holding my wheel to the chassis. If it had come out on the freeway at 85 who knows if i'd even be here to write this. Stay very very far away from this crap hole. Literally anywhere would be better. F*ck this place!

K I had a coolant leak in my car, and took it here to have it checked. I called and made an…read moreappointment and dropped off the car, told me they would get to it in two hours, two hours go by and nothing, i called and the mechanic( never got his name) told me he wouldn't get to it today, and I said that was fine. The next day i called in the morning and was told they would get to it in the afternoon and would give me a call before they started, afternoon comes around and i end up calling again, low and behold they still haven't looked at it but told me they were gearing up to bring it in and run diagnostics. Was told they would call me back when they finished that. I didn't get a call back, and before I realized it they were closed so I left a a message about how upset I was about it. Never got a call back had to call them again the next day they were open and then told me that the main guy wasn't in and they would have him give me a call, he didn't call and when I tried to call later no one was answering. I WENT IN TO TALK TO THEM AND THEY ENDED UP TELLING ME IT WOULD BE WEEKS BEFORE THEY COULD LOOK AT IT. I promptly took my car keys back after that.This has been the worst experience I've had with a mechanic, highly suggest taking your business else where. Ps. They tried to charge me $175 for diagnostics that they didn't even run

We contacted Aaliby to replace a battery in a vehicle that had been sitting too long. The original…read moreplan was for them to come over and jump the car so we could drive it to the shop. When Chris (a super nice guy!) got here he decided to pull the battery (no simple task...it's one that's partially buried) and sent us to buy a new one while he waited at the house. We returned, he Installed the battery, put everything back together and we were on our way in less than an hour. I should also mention he was at our house 15 minutes after we first called! I won't list what we were charged, but it was incredibly reasonable. We would not call any other place after this experience. Aaliby has our business for life. Highly recommend!!!

Chris and Kimberly Mcdonald has been a true master at their craft. Have used their services for…read moreover a decade. Prompt and Curious service In the towing, industry seems to have fallen to the wayside, but the McDonald's treat you as if you were family. Everything from automotive repairs to saving you in your time of need.

Brent and his co-workers took care of us in a semi-urgent situation during a long road trip and…read moremoved some work around to get us in and back on the road the same day. Excellent customer service, the nicest guys you could ask for. We fully expected to have to pay a little more for the rush job, but they instead gave us an amazing deal. Their shop dog Caramel is also adorable. Highly recommend their services for those in the area and for those passing through.

I absolutely loved working with Matt to get my truck fixed again. He was always up front about what…read moreneeded to be done, reasonable with pricing, and never pushed for unneeded work to be done. His garage reminded me of my family's so it was very comfortable to wait at. It's rare that I find an actual family friendly garage and this is it- all the men I met while on my numerous visits were very nice, didn't tell crass jokes, or even cuss! Work was always done in a quick amount of time and I loved that they allowed me to see what issues they were talking about while my truck was taken apart so I knew what was going on.

We had car troubles while visiting Billings and despite having a day's full schedule, Quang asked…read moreme to bring it in so he could give us a better idea of what was going on with it, knowing that we were anxious to get back on the road. He gave it a short test drive with us, confirmed our concerns, and pulled it into the garage and upon raising it up, quickly and accurately diagnosed the problem as a faulty tire that had basically warped/bloated and become uneven. The car was fixed that same day and at a reasonable price. Special shout out to Danielle, who bent over backwards to shuttle us to and from where we were staying. Being from out of town, it was so reassuring to know that we were treated the same as the locals and not taken advantage of, since we were in a bind. I would highly recommend Chung Bros and would have them work on our car again without reservation. Thanks again for getting us squared away and back on the road!

I took my vehicle in to get brakes done. A week later I was back to get a caliper replaced. I…read moreinitially chalked it up to the age of my car. A year later I was back to get brakes done again, they claimed to have gotten a bad batch of rotors. A year later I was back to get a caliper replaced, the same one that they supposedly replaced before. They tried to claim it wasn't anything they did or didn't do and stated they don't know where the parts come from or what quality they are. They did eventually agree to replace the bad caliper but said they would not do any more work on my vehicles. A couple weeks later, as I was driving down the interstate the caliper came loose. Thankfully the bolt that came out completely was the top and not the bottom, that saved me from having a wheel lock up. Chung Brothers recommended that I continue driving down the interstate and tried to avoid responsibility. They did pay for another shop to work on the brakes after I threatened to take them to court if they refused. I just did work on my front wheels and found additional things missing from the brakes that reduced the lifespan but thankfully were not critical to safety. DO NOT GO TO CHUNG BROTHERS. AVOID THEM LIKE YOUR LIFE DEPENDS ON IT, IT MAY.

James is the kindest man ever! I am from out of town and he took great care of me and my car…read more Excellent service for a very reasonable price. Thank you James!

He's honest, helpful, kind and dependable. I hate the area he's located in because it's so busy,…read morebut even that they deal with in a way that is as helpful as possible by pulling the car back out onto the street. I don't trust any other mechanic in town. You can trust that whatever he says is honest. I had Toyota tell me I needed $1200 of work for my head gasket, but I scheduled it with him and he called me to say I didn't need the work done at all--saying a car the age of mine just has some oil leaking but it was minor. I had the car another 8 years, and the only thing ever needing replacing was the starter which James did. I hope he never retires, I can't imagine trusting anyone else working on my car as much as I trust him. I know that if he says I need something done, I need it. On top of that, his prices are always very fair.

On a family road trip our car was acting up and had stopped working, so we were towed to Heights…read more Dustin was so helpful talking us through everything they were doing to assess the problem and figure out how to fix it. Him and his team looked the car over and it turned out to not be a major problem at all. His honesty was refreshing and his assurance that our car was going to get us the remaining 900 miles home safely was comforting. We DID make it with no further issues. Thanks Heights!

I have been treated fairly and the guys are very friendly and professional. I highly recommend.read more

I visited the location at 2550 Gabel Road, Billings and spoke with Carla and she could not have…read morebeen nicer. Saw Gage who I had dealt with in the past. I actually like this location, BUT! I noticed a young man roaming around the lot with a clip board, looking confused...my truck is a 2021 GMC. First I noticed how FILTHY he was pants, shirt, ALL FILTHY, it was only 10ish in the morning. How did he get this dirty? The worst part was he was sweating from the back and looked from the rear to be really wet!!!! Sure enough he spotted my truck and was attempting to get in! I asked " do you have seat covers ? " he responded " Ya "....... Further he was soooooo heavy, sweating and did I mention filthy, I told Gage and Carla, I would go elsewhere. Have seen homeless people that were cleaner! Of course they understood and found an employee that was obvious working , just not the big, soggy mess my original one was. WHY I ask would you allow your employees to climb into a customers truck that are so filthy???? Makes no sense, I will return, but I will always be concerned as to what their employees are wearing......a horrible experience that was corrected by Carla and Gage, should never have happened to begin with. John J Nazarian

I desperately needed new tires for my old minivan. The fella at the desk showed me multiple…read moreoptions with varying price ranges. I felt he gave a very objective review of the pros and cons of each tire and didn't push any particular one. I selected except that was well within my price range and I'm very happy with them. I went to the shop with my 3 grandkids and was delighted that they had a children's area excellent coffee and free ice cream. I'm going to buy all my tires here and highly recommend them

If I could do a negative start review I would. Took our BMW in for 2 repairs and ended up needing a…read morenew engine due to them not doing a diagnostic check before they started. We finally got our BMW back after 7 months and now have more things wrong that weren't before we took it in. We were quoted ~$2900 for a new motor and ended up paying $2200 of that out of our pocket. Repairs were supposed to take about 4 days. We were charged over $6000 in labor. It took filing a civil suit for him to be done with our vehicle leaving us with concern and question as this is not the sound bodied vehicle we dropped off. My husband is 100% disabled and the additional stress of all of this has caused emence problems with is PSD. Their communication was less than piss poor. Always had an excuse why to wasn't done when we would call to check in. Tried to report our issues to BBB and can't even find that he is registered. Stay clear!!!

Piss poor work. Mother in law was visiting from California. She had a wheel bearing go bad. These…read moreclowns changed it and left the axle nut and backing plate loose. They were negligent and failed to return the vehicle in a safe working condition. When called about their work, I was informed to "call the 1-800 number". 700$ in diesel later from towing her back here we are. Thanks Glen.

They did work on my front end. 5 months later I was driving down the highway and my front ball…read morejoint snapped off. Luckily no one was injured. I called them and explained what happened they refused to warranty any of their parts or service. They also refused to fix it within a reasonable amount of time and told me the earliest they could get to it was two weeks later. Horrible job and horrible customer service.

During our move to Billings the transmission in my sons F150 went out. They diagnosed the issue,…read morehad the transmission rebuilt and got us the truck back in a timely manner. They have my business for years to come.