The women working there are bored and contemptuous. We bought a slab, which we picked after looking…read moreat slabs in 3 different states and we found the perfect one here. I even would come back and look at it to admire it in the 2 months it took for the cabinets to come in. We did not get our cabinets there. We wanted to initially but they just seemed asleep at the wheel and like they didn't care whether we went with them or not and didn't help us to make decisions out of indifference. But whatever. We loved the marble slab and they would fabricate it, install it, etc., so fine. When I went to check out the slab a few days before they were to come--we went to see how they had laid out the template on the **2 slabs** we had picked and.......there was only one--and it was NOT the same slab we had picked and had been waiting all this time for. A worker confessed they had given the slabs to someone else and swapped out the slabs for a different lot. This lot, and the slots were darker and had lots of brown in it, which we did NOT want and we intentionally--as I said--had selected the slabs we wanted for the exact color of THOSE slabs. We had selected all the colors of the kitchen based on what we had selected. We picked the cabinets based on it, the backsplash, the wall color, the shelving, the flooring. The slab we wanted was shimmering luminescent sparkling white with streaks of green and blue-grey. This slab was opaque and none of the green or blue. The disdainful women sneered and said it was the exact slab/lot we had bought. I had photos of the original slab and showed them it was different. They lied to our faces and said with a shrug "Don't know what to tell you. You can pick something else but it'll be 12 weeks before we'd be able to schedule. " My Mom is 95 years old--back then she was 92--literally days before Thanksgiving, and we could not have plywood countertops for Thanksgiving and for 3 months subsequently. Plus, there was no comparable stone in their yard to what we had selected, so even if we decided to wait....they had no stone like the one we DID pick out. I started writing this review 3 years ago when this all happened and was so heartbroken I couldn't finish. Three years later....it still is awful and a massive disappointment. My Mom was going for her dream kitchen this late in life, and these ugly white and brown slabs that were NOT the slabs we picked have not improved. I wonder to this day who came along with a wad of money and convinced "Quality" Granite to give them OUR slab. Incredibly sad and kind of sickening. I am embarrassed when people pretend to like the countertops because they're not the magical sparkling counters my Mom fell in love with. Two stars because the installers did a great job and were polite and professional.

Bait and switch. Advertising one thing on their website. When you arrive the specials don't exist…read more At the VERY bottom specials are subject to change with out notice. It's a sales tactic to trick you to come in. There's actually no specials or sales.

I needed some parts while I was replacing my boiler but I arrived 10 minutes too late. I spoke with…read moreMichele in the showroom and she was more than happy to find what I needed and get me on my way. I find it very refreshing to run into people who go above and beyond for their customers. Frank Webb Home should by glad to have someone like her working for them. What a great experience! Thanks Michele!

Thank you for my cabanets I love them and the price was great had one problem with hinge but you…read morefixed it immediately thank you so much

Top drawer operation ! They worked closely with my wife to ensure she would have *exactly* what she…read morewanted, came when scheduled, were scrupulously careful to avoid soiling floors in their trips, left the site looking as if professionally cleaned and, not incidentally, did a lovely job with both the cabinetry and the installation thereof. Pleasant, professional and easy on the wallet.

We used Capital kitchens and Baths for our master bath and kitchen remodel. They were wonderful…read more Responded quickly to needs and when we had some glitches -that were not the fault of Capital kitchens- they helped to handle things immediately. On top of this I LOVE the design. The first night I cooked in it I was so thrilled to find the placement of every drawer and cabinet was perfect for me. I have a spot for everything and it is exactly where it needs to be when I need it. The cabinets are gorgeous and they really helped with color. I love Meagan.

Contacted Capital Kitchens & Bath to ask about ordering matching drawers faces for existing…read morekitchen. After describing the project, never received another response from them.

Excellent service from the bottom to the top of the organization. Very impressive with a recent…read moreproject.

We ordered two custom Vanity Tops for our bathroom. The Stone was expertly cut and polished…read more Rumford also mounted the sink in the vanity top. We were pleased with the timeliness of the fabrication and the quality of the stone. We would use them again.

This store is cute and everything, but honestly it kinds of feels like the people who work there…read moredon't really like, or do much cooking. If I ask about one of their bread machines, no one has used it before or knows how to use it or how it's been reviewed. If I ask for pastry making tools, like cake wrap for layered mousse cakes, they don't even know what that is (in fact, they ask ME if I know what I'm talking about.) It's nice that it's so packed with variety I guess, but no one ever knows where anything specifically is when I'm asking them, and it seems like it's not very thoughtfully curated by whoever is ordering everything (some things are obviously the "good" brand of things, while others seem like they came from the Oriental Trading Company catalog.) Seems like it's designed just for browsing and impulse-buying of Le Creuset teacups rather than to service people at home actually experimenting with and (trying to!) make creative food on the reg for their families. Which is fine for what it is, but I would love to have something more thoughtful, reliable and sophisticated nearby.

Wonderful people and absolutely packed with kitchen goodies. Many much larger burgs than concord…read morewould just die to get a store as fun to shop at as Things Are Cooking.

Big Jims was always a clearance/surplus operation, which has contracted from two locations into…read moreone. The amount of clearance/overstock is less, but the selection of new items is greater than before. Going in with those expectations, Big Jims is a solid resource for home improvement contractors and DIYers.

Just visited Big Jim's for the first time with a friend and had GREAT service. The gentleman we…read moreworked with was extremely patient. The door we bought was at an incredibly low price. Would definitely return for more doors. A comment on Kate's review - I don't understand why anyone would think that a credit of a specific discount type ($400 off delivery) could be applied to some other part of a order. If the $250 delivery fee that was negotiated (instead of a usual $400 fee) and was paid and then refunded, there is no $150 to apply somewhere else. The store's position on this makes sense to me.

ADF was terrific: the office (Pauline) was incredibly patient as we had to repeatedly delay our…read moreinstallation date to accommodate our renovation. When the day finally came, John and Paul did a fantastic job installing our new carpet. They are very skilled and took the time to ensure a beautiful result. We also appreciated the extra care they took to match seams, consult with us on various issues, and cut carpet remnants to put under furniture etc. All in all, we highly recommend ADF and John and Paul in particular.

Had to have the room repainted because of all the damage they caused. Tried to contact managers,…read morebut they were "out of cell range".

We've had our Kirby for over 10 years. Kirby of Concord has always been our go to store. Their…read morecustomer service is impeccable. We travel and hour to get our maintenance done at Kirby of Concord. We recently found out there were other Kirby store reps closer to our location - however they have taken care of us so well over the years - that we are willing to travel. Rick takes care of us at Kirby of Concord. He listens and pays attention to details. We got our Kirby back from a standard recent maintenance and it shined like new and worked like we just bought it. This is our 2nd Kirby vacuum (we upgraded a few years ago). If someone is willing to go out their way to get a certain level of service, you KNOW the service is TOP NOTCH! Thank goodness there are honest businesses still around like this! God Bless them ... If you are looking or kindness, honesty, and value for your money ... Look no further than Kirby of Concord!

I have done business with Kirby of Concord for approximately 10 years. After learning about Kirby…read morevacuums, it was a no brainer to purchase one. Since then I have purchased a second Kirby. The service has been exceptional and the staff is the friendliest ever. All repairs are confirmed with the customer before the work is done. Additionally, Kirby of Concord provides a selection of perfectly good used replacement parts to help keep costs down. Once, just before the holidays, a part needed to be ordered for my Kirby. Without hesitation, I was given a loaner vacuum to use until it was repaired! It's the great friendly customer service that keeps me coming back.