I was satisfied with this Vet for a few years because we usually see a regular Vet for my animals…read more This was until they just changed Vets without our knowledge. My dog fell off the bed and wasn't walking on his hind legs is why we rushed him to Green Summit. Instead of putting my dog on a stretcher they made my husband walk him into their facility. He was wobbly and fell twice on the hard floor before my husband picked him up and they put them in a room. When we called we informed them of our dogs condition and he couldn't put any pressure on his hind legs. He should have been put on a stretcher from the car to get seen. So the new vet came in (a Man with tats on his head) and they misdiagnosed him with an ACL injury and sent us home with steroids and pain pills. No Xray or tests were done. By that night our dog was completely paralyzed from the chest down. We took him to another vet and they said he definitely had a spinal cord injury. which should have been correctly diagnosed from the beginning. After a week of my doggy paralyzed he was no longer urinating, we called around town to see if we could get him in to release his bladder, and Green Summit was the ONLY one who could get him in. So again we took our dog to this vet. The same vet came in but this time not as a man, but as a woman in a wig and a stuffed bra on. He gave us the most vague answers on what we needed to do, so he referred us to an emergency vet. A $400 bill for them to recommend him to a different vet. We got to the emergency vet and after an hour they came in with horrible news, Diesel couldn't be fixed and was living in pain...we had to put my 6 year old guy to sleep. WHY DID YOU HAVE MY DOG EVEN ATTEMPT TO WALK INTO YOUR FACILITY??? We told you over the phone he had no movement in his back legs. I know he was probably wasn't able to be fixed, but with the right diagnosis maybe he wouldn't have suffered for a whole week

We've had a rough last month with our oldest dog (she's over 16!). She got bit by another dog and…read moretook extra time to recover. Over a month, we were making daily trips to Green Summit, then every other day, then a weekly visit while we waited for one of her puncture marks to close. Every vet that helped us was so thorough and so kind. Our dog also has Cushing's (which was diagnosed by Dr. Sbisa in 2020) and we wouldn't even consider going someplace else because they know her well and treat her well! I'm so tremendously thankful for Dr. Sirna, Dr, Sbisa, and Dr. Schaeffer- they all had a hand in helping my Winnie get better!

Dr Schats has always been an amazing exotic pet vet for us. We got 2 fancy rats 2 years ago and she…read morehas helped us with them the whole time. This week one of our rats took a turn for the worse and the whole team at the facility was so sweet and kind. They got us in before closing time to put little Nibbles down. From the moment I walked in they took care of us, ushering us back into a room with a fluffy blanket for her to lay on while we waited. They let me go back with her while they put her down and even made ink prints of her tiny feet for my 2 girls. We truly appreciate the upstanding care from everyone we encountered.

They basically killed my dog. My dog could barely go to the bathroom and when it did, he had…read morediarrhea. I took him up to Pleasant Hill Animal and they said can we do a rectal check and I told them yes is clear and they had done an x-ray and they said everything looks good. It looks like he ate today because his stomach is full and I'm thinking to myself. Why is his stomach full? He didn't eat yet. So I waited took him back again and they said everything looked good, but can we do a rectal exam and I said so a rectal exam and nothing so I took him back in February 2022 still with the same problem and they said could they do an erectile exam and I said OK go ahead was over a year and a half or less and still, they couldn't find any problem. The problem was getting worse at that point. So I took him back the next month and they said what can we do a rectal exam and I said you just did one last month how many times do you wanna look up there? They kept charging me and doing nothing and it's not about the money. It's about my dog all this time he was suffering and all this time they were taking him in the back saying they were doing rectal exams. Maybe they were maybe they weren't but I don't know. It seems like one or two would've been sufficient. So I left with him then I made an appointment for Raymore Vet veterinarian hospital. That was on a Tuesday and they said well let's try his diet first and I said OK so three days later on a Friday the 13th I took back to Raymore and I said he's not getting any better and she said I know you've already done three or four rectal exam, but would you mind if we do one so we can try todetermine what's going on? I told them OK go ahead. They came back out and told me he was full of cancer. That dog was laying on a cool surface that explains why he was having diarrhea and not being able to go because he had blockage in there. The diarrhea was caused from the cancer. There were other now off the top of my head I can't think of them because every time I talk about this I'm so furious. I basically paid to let my and die. If you have a problem, even a minor one my honest opinion I would never take an there again ever and I've never been back since then. They blocked me on their website because I told the story which it's the honest to God truth I'm not want to lie and I don't like people that do lie. I'm just telling my story so other people won't lose their the way I did it. It's just 100% honesty. And it goes to show you what kind of people they are they blocked me because of my honesty or is it because of their lack of knowledge and not helping an animal the way they should be capable of helping all of the times I took him there the couldn't come up with anything but within three Raymore Vet veterinarian had him diagnosed. People just beware if you love your them there.

Frontline staff are so kind and caring. The service/care provided for my dogs is equal to other…read morevets that charge 3-4 times more! Dr. Dimmitt won't run unnecessary tests to increase your bill, unlike others I've experienced. I drive over 30 minutes to this clinic and it is well worth the time and savings!!! I would not hesitate to recommend Dr. Dimmitt and his staff to anyone looking for excellent care at a huge cost savings.

Today this Animal Hospital was willing to help us with a lower dosage med our Senior Dog needs now…read morewhen Pleasant Hill Animal Clinic that we've used for 2 yrs. wouldn't! From now on we will take our precious small dog to Southland where they actually CARE about the animals they treat.

I am so impressed and so very thankful for this clinic. I was not an existing customer. And they…read morecame to my rescue on a holiday weekend. On the Friday morning of the memorial weekend my friend called me that his young female Donkey, who was not known to be pregnant ...went into labor trying to deliver a dead baby. I was frantically calling any vet, anywhere to help. i needed a "field veterinarian " one that comes to the site. All my calls were either..we don't have a field vet or since I wasn't a customer they couldn't help me....or their field vet was on vacation. However Pleasant Hill Animal clinic...knowing I was not a current customer..contacted their field vet..( on a holiday weekend) and told me it was iffy..but if possible he would try to fit me into the already busy day. This pet Donkey was dying. It was so sad..then a call came in that the vet could fit the visit. He saved her life. I have no words other than THANK YOU to the receptionist and to the Doctor..I was frantic, I was desperate and you helped a stranger.

We have been trying to transition our veterinary care to Pleasant Hill Animal Clinic for about a…read moreyear. Dr. Kent has been knowledgeable, helpful, and genuinely committed to managing our bulldog's ongoing health condition. Unfortunately, the clinic's policies and customer service have made it increasingly difficult to continue care there. Their prescription policy recently changed, and they now charge a $10 fee for every prescription filled through any mail‑order or online pharmacy. Because our bulldog refuses the chewable version they carry in‑office, we've had no choice but to use outside pharmacies and pay this fee each time. When we expressed our concerns about the added cost, we were unexpectedly placed on a "no longer serviceable" list. The front desk informed us they could no longer speak with us, and as a result, we are unable to get our bulldog's prescriptions filled or transferred -- leaving him without his life‑sustaining medication. Communication with the front desk has been an ongoing issue. Phone calls often go unanswered, we are frequently placed on hold for long periods, and when we request a callback, it rarely happens. This is not the first time we've had problems with the administrative staff. Previously, they insisted on obtaining a social security number before allowing an appointment, and when we questioned that requirement, the office manager responded rudely. While we understand that policies are policies, the way concerns are handled matters. Overall, the customer service we've experienced has been consistently disappointing, despite the quality of care Dr. Kent provides.