Very clean. Nice variety. Some large snakes. We came to set up an aquarium and left with some…read moreexcellent ideas.

They have friendly, helpful employees who answered all our questions and helped us get the fish we…read morewanted. They have a nice selection on dog food and treats so we picked up some things for the pups as well. While husband was taking care of somethings I did explore and look at their reptiles and spiders. Blech! They were interesting and neat but....blech! The snakes were actually rather cute yet at the same time....blech! At the time, they didn't have any birds. They were cleaning and reorganizing but they normally have them. They also get bunnies. I almost took one home but I fear one of my dogs would be obnoxious about it and there is no need to stress a poor little bunny. The store was clean, employees helpful and knowledgeable, and they seemed to have plenty of variety of critters and products. The fish we purchased were all healthy and are thriving. I recommend!

The owner is a really nice guy, he is great to my dogs. They always look great afterread more

Our dog had numerous cuts. We were not told that she had been cut by the razor…read more We will not return.

This is the oldest locally owned pet store in the city and one of the few places I can find my…read moreShepherd's favorite dry food, Natural Balance. The staff is really friendly here, and much more knowledgeable than the young kids that work at chain stores like PetSmart and Petco. They stock a lot of specialty products that you can't find anywhere else. I shop for my dogs and cats, and always pick up a special treat at the gourmet bakery here. They also have tons of fish and aquarium stuff if you're into that. It's not always cheaper than the big-box pet stores or grocery store, but they do have coupons and specials on their website.

Gross is the only way I can describe this location. You open the door and you're blasted with the…read moremusk of uncleaned cages and animal waste. My wife and I came in to check out there aquatic section and boy howdy was this place a wreck. Tank after tank had lethargic fish, with the majority also having dead fish thrown into the mix as well. All the displays were dirty, and even the products on the shelves had layers of dust. By far the worst part was when I brought my wife over to see the hissing cockroaches. It wasn't so much a tank of hissing cockroaches, so much as a tank of hissing cockroach PARTS. On top of that the entire bedding was alive with some kind of writhing, maggot looking worms, and there even seemed to be a giant black window spider ticked away in the back corner. I give this location a rating of sad and embarrassing.

I had Serpentes Reptiles come for my sons 9th birthday party. They had no problem traveling from…read moreRichmond to Williamsburg on a Sunday evening and were very accommodating when I had to reschedule the original party date due to my son being sick. I personally do not like snakes but they allowed me to stand back and took care of the whole show, handling the animals and teaching them lots of fun facts! The kids had a blast holding the reptiles and I got so many awesome pictures ! It's definitely a birthday my son will never forget!

I've taken my dog here several times for grooming and I've purchased dog food here. The people are…read morenice and I have zero complaints about the grooming services. Very nice. The thing that stands out is how nice the people are. I don't know if they're paid more or if they're treated better in another way, but it makes a huge difference. Thank you.

Stopped by after work to grab a few things to make my dog feel better as she's having stomach…read moreissues. I enjoyed talking with Angel for a little bit. She was knowledgeable and had her own story to share, which made me feel comfortable about what my dog has going on. When I walked outside, I took a shopping cart with me and one of the gentlemen on break walked it back. This made me realize I had forgotten a bag that he was so kind to run back in and grab.

Unfortunately I couldn't get a quality review from this visit as it seems they had a fire…read more It was hard to breath in here. It was crampt and dirty. I hope to try visiting again, after things are cleaned up, to adjust this review.

i have been going to azalea aquarium for over 40 years...they have the nicest fish on the planet…read moreand the staff is awesome and knowledgible....this should be your go to store

I recently adopted a dog, and this was a great place to get her a collar, harness, and an enzyme…read morebased cleaner for if she has accidents. It's a nice sized store- definitely much smaller than a place like pet smart, but the people working there seem to have a lot of knowledge about their products. They also adjusted the fit of the harness and collar to my dog, which was great. The prices seemed on par or lower than you would get at other pet stores. I also appreciate that although the store is located inside the spca, it's at the very front, so if you're just there to shop it's easy to access. I'm sure I'll be back when we need more pet products!

I love shopping in this store. The products are always right on target - exactly what I need…read morewithout having to dig through giant aisles in a big corporate store. The inventory is always updated and fresh, but you can also trust that you'll find your favs and staples , too. The prices are good and, best of all, the proceeds to back to the animals in the care of the organization. Buying toys, treats, leashes, you name it, while giving back to homeless pets? Yes, please! I think this shop is a bit of a hidden gem because it's physically small and placed within the SPCA itself, but do not let that fool you! They have more than you'll ever need. I've gotten everything from an adorable kids' book to doggie life jackets to cat litter there and been pleased with the products, service and overall experience every time. And, even if you have a special request, they can still order it for you, just ask. The staff is very knowledgeable and can tell you about the use of each project (like gentle leaders and special harnesses and such) and really help you help your pets, not just sell you stuff. If you live in the Richmond area and have pets or friends and family members who love animals, this is the place to go for gifts and supplies.