I rate this specific location a 5/5 but beware of the other location! The Waterford location is…read morewonderful but if you want to hear about our terrible experience at the other location read on... I had made an appointment at the other location, showed up for an appointment and not only did they not have her appointment in the system, but it was MY fault that it wasn't there because I didn't follow up after making my appointment over the phone to confirm they had written in their calendar. The manager made 0 effort to help our situation and was not sympathetic and instead was annoyed by us. LUCKILY the Waterford location is operated separately and the manager of that location apologized profusely and squeezed out dog in that day.

EVERYTHING from lack of answering the phone to making an appointment and they cha fed the time via…read moretext and VM and then messed up and never took our dog in until the last minute and then shaved her, The groomer lied and said we wanted her to be cut they way- NOT!

Brought my mini dachshund in for a haircut, and shared with the team that he had a previous bad…read moreexperience with a groomer elsewhere and would likely be a difficult client. The groomer was able to bathe him, trim his nails, and trim all his private areas! I was charged a very fair price since he wouldn't tolerate a full cut, and given advice on how to approach his next session. Overall very happy with service, speed, and price!

Tried again to make a grooming appointment. My mother left few voicemails and never heard back. I…read moretried and got through though however I was immediately put on hold and gave up waiting after 10 minutes. Tried calling back again and went to voicemail again.

These girls always do a fantastic job with my GSD/husky/pomeranian mix, who has a tricky coat…read more They do gentle, methodical work at a reasonable price, though they do book up fast as they are a small operation. Highly recommended!

Per Magic is amazing! We were having a hard time finding an available groomer for our new Havanese…read morepuppy and we're referred to Pet Magic by a fellow Havanese dog mom. The staff is so kind and you can tell they live what they do and their clients (both human and furry). Prices are very reasonable and they have a variety of services available. We also love that Ollie comes home with a new bandana to show off his new cut. I couldn't recommend enough.

I must have driven by this place about 1,000 times until one day DH and I decided to stop in to see…read moreif we could get a quick nail trim for doggo. They happily took us a walk-in. These ladies are great! Lots of dogs getting groomed. There is even a 'play and stay' area for short term doggie day care. All the dogs there looked relaxed and not stressed. The staff was gentle with them. My dog got a quick nail clip with no drama for a reasonable price. We are glad to have them so close by.

Cat grooming is a scary prospect. Thank goodness Petnificent is there. My daughter's old man…read morekitty needed a bath and some of his tufty parts trimmed back. And a nail trim. Petnificent did a kind and gentle but thorough job. So glad they were there cos I just wasn't gonna do this -- I have the scars from trying to "help" previous pet cats. Reasonable prices, kept the appointment time and finished the job in about an hour. Nice people.

Teresa does a wonderful job with Joey, miniature poodle. He can be "vocal" at times but she seems…read moreto handle it well!! Also, I love the fact that I can set the appointment on-line...huge help. Great place!

Took both my girls today .. my 5 month old shih-tzu mix who is very hyper had her first haircut and…read moremy 5 year old beagle mix and they looked and smelled amazing! The staff were so welcoming and they were gentle and patient with my girls.

Sarah has been grooming my two dogs since she opened a few years back. She is professional,…read morereliable, and wonderful with my dogs. Sometimes we want them cut shorter, especially in warmer months, and she handles the changes very well. We are so happy to support a local organization in New Kent!

On Wednesday, July 30, 2025, our sweet little girl, "Lola," a mini petti who was my joyous, happy…read moreGrand fur baby visiting for two weeks from Nashville, TN died. During her second week of vacation here in Virginia, my daughter scheduled two appointments for little Ms. Lola; one for a nail clipping and another for a bath and grooming. Lola went to C C Pet Spa on Monday, July 28, 2025 to have her nails clipped and on Wednesday, July 30, 2025 she returned for the bath and grooming. On Wednesday, about an hour after leaving her at C C Pet Spa we received a call from C C Pet Spa indicating that there was an emergency at the Pet Spa. I rushed to the Pet Spa and was informed that our Lola was currently at a Veterinary Hospital up the street and as I walked into the examination room at the Vet Hospital, Ms. C C, her Assistant, my heartbroken daughter were all present but Lola was not there but, in another room, and was deceased. We were in shock and our hearts were broken as Lola was just running around the house as happy as she could be just an hour before. We do not know what happened to Lola at C C Pet Spa and we may never know, but what we do know is that while we were at the Veterinary hospital, Ms. CC of CC Pet Spa stated to us that she would be paying for Lola's cremation expenses. We didn't ask her to, nor had we ever had a pet cremated, and we couldn't even grasp the loss at the time as our hearts were just shattered, as Lola is a Velcro puppy, a sole companion and a pampered and much-loved little girl. She gets groomed on a regular basis in TN and has never had an issue. Ms. C C informed the Veterinary Hospital multiple times that she would pay for the cremation expenses and the Hospital confirmed and reminded us several times that Ms. C C had indicated to them that she would be paying for the cremation expenses (just as she had stated to us). The arrangements were finalized on Thursday with the cremation vendor. The Veterinary Hospital stated to me that their calls to Ms. C C were not being answered nor their voice messages. On Friday, August 1, 2025 the Veterinary Hospital called and informed me that they were finally able to reach Ms. C C. She has now advised them that she will not be paying for the cremation expenses. This adds insult to injury as C C Pet Spa did not have the decency to inform us that they are defaulting on paying for the cremation expenses, which was proposed by Ms. C C of C C's Pet Spa. We are heartbroken by the sudden and unexpected, unexplained death of this six year old, vibrant and happy little girl and by the conduct of CC Pet Spa in taking our pet to a facility, agreeing to pay for the cremation expenses and then leaving it to that facility to contact us to let us know of their despicable behavior in not paying for the cremation expenses they agreed to. Their lack of empathy and concern towards the pet owners and the added expenses we incurred as we grieve the loss of little Lola is egregious. If I could write a negative -5 Stars I would. Thank you,

They did an incredible job with our one year old Bernedoodle! All the staff were so friendly and I…read morecan tell they took good care of our girl. Love that they let you choose your own shampoo before the appointment. We will be back!

Started using Holiday Barn last summer after a bad experience with a previous groomer. They always…read moregroom my cocker spaniel exactly as I've requested and their customer service is consistently superb. I appreciate the compassionate way they interact with my dog when he's anxious at the beginning of his visit and he always leaves relaxed and happy. Can't say enough positive things about them-highly recommend.

NEVER!!! Both cats needed the vet afterwards!!!!!! Horrible terrible stressful place with no…read moreunderstanding of CATS. Sit! Stay away!