What a phenomenal off-road shop!! I was in Bentonville catching a concert & happened to stumble across 4 Wheel Concepts !! Jason & his team upfront blew me away @ their customer service & their suspension knowledge !! They answered all my questions regarding suspension along w/ tire / wheel fitment on a new F-250 I'm planning on purchasing soon!! They were steering me ( no pun intended ) to the new S&B / One Up Off-Road kit that just hit the market. They said it corrects all the caster alignment issues & loose steering feel that a lot of other companies fail to address. Their knowledge is absolutely unbelievable. Even though I'm in Texas, we talked about me buying the Superduty in Arkansas, having them outfit it, & then I'll fly out & pick it up !! Stay tuned as this is going to bribe unbelievable build that I want to trust them with!! Super excited !! Final pics will be uploaded !! PS, their showroom is hands down one of the cleanest I've ever seen !! WOW just WOW. If you're in the area, just drop in & get ready to pick your mouth up off the floor !! A++++ read more

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I recently had my truck lifted and purchased new tires/wheels through 4 Wheel Concepts. We started off the process by dropping in one day to browse. The store is very clean and is staged very well. I could easily drop several thousand dollars there. We talked to an employee and got an estimate for the lift. She gave us a website where we could browse wheels based off of the bolt pattern, size of wheel and offset. This was very helpful, because it allowed us to see all available options for our truck at once - rather than going into each tire to see if there was an option for our truck. Once we decided on the wheels, we returned to the shop to get help with the tires, and make an appointment. A different employee helped us with the tires. He gave us several options, and we chose the tire for the look/functionality we wanted. We were asked to put a $200 deposit down, which was more than fair. They got us scheduled for the next week. I dropped the truck off the night before using their convenient key drop box. My truck was originally supposed to be completed the next day, but they ended up having to keep it an extra night for the alignment. We didn't find this out until we called to make sure the truck was ready to be picked up. I am very happy with the way my truck turned out. No complaints there. I previously used another 4 wheel shop to have my Jeep modified, but they recently closed, which is how I landed at 4 Wheel Concepts. My only gripe is the customer service. Only one employee had good customer service skills. She made us feel like she wanted us to spend our money there. The other staff we have dealt with, including the owner, come across as indifferent. Several times the owner interrupted the staff who were helping us, without even acknowledging us, on multiple visits. I am old fashioned, but it is sure is easier to spend thousands of dollars in a store that makes you feel like they appreciate your business. So my verdict, go there for quality products/work, but do so understanding they aren't going to go out of their way to make you feel welcome or appreciated as a customer. read more

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The work done looked great. Unfortunately it isn't what I had asked them to do. The switches are in the wrong place but once a hole is in your dash there really isn't any changing that. Also, they wiring was ran in the wrong place, so it is in my way entering and exiting. Quality job but not very handy. My advice is to get the counter guy to take notes instead of just nodding his head and not making eye contact as if he really just wanted you to leave so he could get on with his life. read more

Shout out to Jason! Getting ready to take a long trip out of state & stressed over my retrax bedcover lick that broke. Jason was able to help me out! Many many thanks sir !!! I highly recommend this place. Even if the lock had messed up, I've had this cover for years & just love it! read more

Had steel bumpers installed, lifted, tires, fenders and lights. They did an amazing job. Always attentive to customers and they keep a good stock in the back room. read more

4 wheel Concepts - Auto Customization Near Me - Bentonville, Arkansas

I just found out about this shop and plan to take my 4X4 here not only because of all the excellent reviews but because they are not taking part in this face diaper wearing tyranny, stay free! Update; I took my 4X4 in as planned and extremely happy I found this shop! Thanks to a Firestone mechanic that recommended them to me for my 4X4 needs. Truck looks and rides way better now! Major improvements all the way around. Chris added extra touch with a nice lighted rocker switch on dash panel for rear bumper lights which most shops would of just stuck under with the adhesive it came with. Those small things like that are what make a business better than the rest on top of all the excellent work performed from start to finish. I couldn't be happier, Highly Recommend! read more

Went to 4 wheel concepts to get new wheels and tires on a Jeep Wrangler Rubicon Unlimited. Was looking to move up to 35" tires. They were fantastic in helping me understand if it would work and the options for getting the right outcome. Great advice and quality work. The results where awesome. Thanks to the crew over at 4 wheel concepts. read more

We used 4 Wheel Concepts a few times and have dropped $4 to $5 grand down the few times we used them. Brittany is amazing and her customer service is what you would expect with a business you are spending thousands with. The rest of the staff and the business owner are rude, condescending and arrogant humans. We had to reschedule one of our appointments, which we thought was ok. They never said a word about it. I figured if it wasn't ok they would have told us when we asked to change the time. That was our first appointment. Then I went to get new tires on my car. We got them picked out, I put a deposit down of $200 and set a date. Our appointment was scheduled for when we were were out of town, that way I wouldn't be without a car. My mom was going to drop it off for me.... Then while we were gone my grandma became very sick with Covid and my mom had to be at her bedside non stop. So she could not take my car in. I text message dBrittany several times but she never replied, I called the shop once but never got a hold of anyone. I assumed since Brittany had received my text messages that she knew I wasn't going to be able to drop the car off and that I needed to reschedule. BUT she was in some kind of leadership training and never received them, and the office never answered my phone call. So I didn't follow up. That was my mistake. My grandma died from Covid the day before my appointment, while I was out of town (we couldn't get any flights back home in time to see her) so it was not on my mind at all. I got home and then remembered and immediately called to reschedule. Not only did they keep my $200 dollar deposit, they refused to rebook me. Said I wasted their time, he was horribly rude to the point I was crying on the phone. I explained my circumstance but apparently that didn't matter because they never reached out or refunded the money. The owner said he had enough of our "antics" I asked what that meant and he said this was the second time we stood them up, which they admitted (after I reminded them) that that was not the case. We rescheduled the first time, I texted multiple times and called with no answer to reschedule. This company has terrible customer service and honestly they aren't very good humans in my opinion. To make someone who just lost someone cry over a stupid tire appointment is insane and then to keep their $200 bucks is just wrong. Go to Boss Hawg Off Road they did an amazing job and had amazing customer service. read more

Very easy to work with ordered a $12,000 lift kit Stayed in contact with me during the whole process of waiting for him to come in looking forward to dropping the truck off in a week read more

recently purchased a new car and trusted jason and his crew to take care of it. they did a great job and the quality of work is perfect!!!