Reasonable price, great owner, and nice location…read more Came in for an oil change and to track down the cause of a recurring stall issue with my Volkswagen Tiguan. The mechanic listened, asked good follow-up questions, made sure he understood the problem before drawing any conclusions, and then diagnosed it cleanly. The part arrived within the window he quoted (2-3 hours), was installed without fuss, and the final bill was reasonable. What stood out as much as the technical work: he flagged a slow coolant leak and a minor oil leak -- this is an older car, so neither was a shock -- but there was no pressure to pile on services. He showed me rough estimates so I'd have them when I'm ready and left the decisions to me. That kind of straightforward, no-upsell approach is rarer than it should be. The waiting area is a genuine plus: free wifi, a table big enough to work at, and a small fridge with complimentary drinks, large TV. My one suggestion would be to add a coffee in the AM. Also, the door to the reception currently reads "B". Might want to avoid any confusion with better signage. That said, I am a big fan of this establishment and will be using them for repairs in the future (apparently sooner than I want :) Bonus: he pointed me to a wonderful Indian place across the street, Biryani, which I'd highly recommend if you have time to kill while your car is being worked on.

They did a good job replacing my front suspension. My only issue was they had to send the truck to…read moreanother shop to get the front end aligned.

I've only ever had an inspection done (3 years straight now), and each time has been a great…read moreexperience. Their customer service is great, always prompt with taking in vechicle, always welcoming and friendly. Yes even if just for an inspection. Kuddos to Ken's. Oh and bring cash/check they dont take credit cards.

Hands down the BEST customer service and quality. Took both my motorcycles in for a state…read moreinspection. Fast and courteous service. Thanks Ken!!!!!

Quick service, very responsive and reasonably priced. Great place to take your car. Highly…read morerecommend.

My go-to for alignments. Reasonable prices, great work. It doesn't get any better than this, hands…read moredown.

I've been calling them for two weeks straight just to get a quote, and still haven't received no…read morecall back ...unprofessional

I brought my vehicle in for an issue I had with it's headlights. After a few hours they were able…read moreto fix the headlights but mentioned the collision detection & lane departure indicators were showing alerts on the dash. Neither were active prior to the repair and I found that the AWD, swerve detection, ABS, electronic locks, power windows, interior lights & other items weren't working either. I reported this to them but they claimed that they weren't working when I brought it in & advised me to take it to a dealership. Considering how some of these components are just as crucial as the headlights it makes no sense as to why I wouldn't have reported these issues as well & I know that they were working. I locked the doors when I dropped it off & again after forgetting my phone in the car. Both times the electronic locks & interior lights reacted to the key fob. The technician seemed to be able to open the doors before driving it in without having to use the mechanical key which adds doubt to his claim. The dealership determined the issue was caused a missing D/C fuse (not a burnt/broken fuse). The technician at Ray Road must have pulled the fuse when trying to determine the issue with the headlights and forgot to replaced it. The dealership not only had to replace the fuse but recalibrate all the sensors too (which wasn't covered warranty). I had the dealership send an email to the owner of Ray Road showing their findings complete with invoice/diagnostics with me CC'ed for replies. I waited 14 days but heard nothing. I followed up with my own email and got a reply. Despite the revelation of the missing fuse the owner took the word of his technician and denied any compensation for the dealer's invoice. I followed up with a reply explaining how his technician was able to open the doors to the vehicle using the electronic sensor before driving it in and reminded him of the missing fuse pointed out by the dealership. So far I have received nothing back in reply.

Got my vehicle back after about 3 weeks. Dropped it off with a full tank of gas, came back empty…read more No antifreeze in radiator. I always keep a check on my fluid levels. Will not return or recommend. I would go into the minus stars if I could.

I am dazzled by my experience with Integrated Auto. I was an out-of-towner, in Sanford only for a…read moreweek's visit; had a minor, unusual problem with my drivers-side visor; and I had no appointment. Christy graciously greeted me, listened to my problem and responded, "Our mechanic, Ricky, will be out as soon as he thoroughly washes his hands." Ricky studied my visor, explained what the problem was and said, "Since you will not be in town long enough to have us order and receive the part you need, I might be able to figure out a temporary solution so you can return home safely with a functional visor." He returned momentarily with a part from a 2009 Honda that he was keeping in his "Miscellaneous Drawer", put it on the visor and said, "You are good to go." What a professional, creative, exceptional team Integrated Auto has! Wish I lived close so they could take care of my total automobile needs.

They worked on an antique IH truck starter and a generator for me. Just a wonderful experience for…read moreme both times. Our area is fortunate to have Johnny's in the neighborhood.

WARNING! SCAM ARTISTS AT WORK! I came here to leave my review, but it seems I just got the standard…read morepackage on how this place operates. Brought my vehicle in, by the suggestion of my usual car care center, citing that the battery was having issues. I passed this information along to Johnny's, but would I did not realize is that they would throw that information in the trash. They chose to do completely separate jobs (draining water from the door, pull out an untouched GPS tracker), and charged $500. They didn't bother to call about passing this along, and I had to call just to hear that they were already done, and they were very excited to present me with the bill. And of course, my issue was not resolved. And looking at the rest of these reviews, it seems that's exactly what these sleazy scumbags love to do. Bascially, they charge $150 an hour for labor, even if the labor is not to resolve the issue. If they want to charge you for draining fluids from your car, finding random things to replace, and BillyBob eating a sandwich in your car, you have no choice but to pay for their benevolent services! An absolute disgrace of a business that has no place in our community!

My son wrecked the car and we had to run to the hospital and they got all the valuables locked up…read moreand called to let me know. They put the car in the fenced area and even though they were eating lunch they had time to meet us to get our effects.

I have been here several times for State Inspection. I have never had a problem. They greeted me…read moreright away with kindness and courtesy. My inspection was done quickly. I will go back again

Chris & Nick were lifesavers & came right out @ 3am to change a blown-out tire for us to get us…read moreback on the road (after AAA had let us down by making us wait over 4 hrs late at night, without ever showing up). Chris & Nick did the job fast & thoroughly, & were very personable. They worked with me & charged a fair price, certainly earning my future car repair business !!! It's nice to know that there are still some honest, capable mechanics out there to help you, in a time of need

I was nothing but, respectful, transparent, and accountable with the two mechanics, paid to get two…read morecatalytic converters replaced and a transmission housing seal replaced. the catalytic converters was replaced good on the vehicle but, the transmission housing seal wasn't, it continued to leak. I asked about it and it wasn't the same seal that was took off (then why still install it and not tell me at that tiime?) I accepted responsibility for that and ordered the correct seal that was given to me by William. I was quoted $80-$100 for them to replace the seal with the correct one. Seal was ordered, the two came out replaced the incorrect one charged me $100 and it still leaked and had noticeable damage from banging. I communicated that to them, I got no response back for a week, so I requested $50 back since the problem wasn't fixed, still no answer. To make a long story short I took my vehicle to the dealership, I had to replace the seal again and the leak is no more and fixed. still haven't heard or received my $50 I requested from them.