My car suddenly died on a Sunday afternoon with lots of indicator lights lit up like a scary…read moreChristmas tree. Next day got it towed to Stephenson's Auto Service. Tim checked it out by running and re-running several tests, but the prognosis was not good: transmission was gone. He went above and beyond, calling around looking for a reasonably priced transmission and discussed options with me. Sadly, due to age and mileage of my car, plus the cost of another transmission, I realized it was time to let this car go. My bill was very reasonable and fair, and Tim and his staff did their best for me, for which I'm very grateful. My husband was impressed with their thoroughness, fairness, and clarity and is going to get his next car inspection done there.

I just found out about Stephenson's in 2024 after ownership of my former inspection station…read morechanged. I have not had any vehicle work done here so I can't speak to that end. However, I have had inspections done here and I have to say it's the best place in town to get an inspection. They go by appointment only, no drops ins. But I've never had to wait more than a couple days to get an appointment. When you show up you are promptly greeted and they immediately take your vehicle back. They have a really nice waiting area with a big couch, a table. After a few minutes someone in the back brings up your paperwork and by the time you're done paying they have your car waiting out front ready to go. Couldn't be any happier. Oh, and a tip: don't tear the barcode off of your registration...they scan that here. Only place I've ever been told, twice lol, to keep the barcode with the registration paper.

A local staple in the community with caring and qualified staff. I brought my car here to have the…read moreoil changed and inspection. They take great care of your vehicle, covering your seat as they move the car in and out of the shop. The staff is very knowledgeable and honest. That's the key. They aren't trying to sell or push something unneeded on you. They take the time to educate you on what's is needed. Above all, their prices are fair. Overall the experience is always a pleasant one. A side note, because they knowledgeable and honest, they are also busy. If you need something quick, show up early. I mean 7 am. They open at 7:30. You'll thank me. And park across the street in the public parking lot

While the cat is away the mice will play. I can only fit in oil changes Friday morning AFTER my…read morehusband leaves for work and I get carpool, dropping off the other kiddo at the babysitter, etc. completed. I'm normally at Fuquay tire by 0930 and everytime the regular "front office crew" is not there recently and there is a younger gentleman running the desk, I get told they can't get to me at all on Friday for the oil change. Well, that is ironic considering all the other times I am there with the same situations, they take the truck back and I'm home NLT 1 pm. I usually go local for the oil change and then support a local business or two, but this is the second time in 6 months the young gentleman told me he couldn't get to me. This time had a helper "girlfriend" behind the desk hanging out which I've never seen before either. This is just not like Fuquay tire and their normal level of service. I went somewhere else because it needed to be done but it has me questioning if every time I recommend this store if I'm now making a mistake.

Amazing family owned automotive repair company in Sanford North Carolina. Skilled technicians,…read morequality workmanship, and no estimating charges but, accurate cost. I seriously recommend the R&N auto repair company.

Alex was great. got me in the car that I wanted. All the…read morestaff was great and polite.

I brought my 2025 Chevrolet Silverado 2500HD in for service and was ultimately very disappointed…read morewith the overall experience. My wife dropped the truck off at 8:00 AM while I was at work, yet I still found myself waiting past closing time to pick it up. The final bill exceeded what I would have expected to pay at a Chevrolet dealership for the same maintenance. While I understand quality work comes at a price, the value simply was not there for the amount charged. What left the strongest impression was sitting in the waiting area listening to the manager/owner conduct business calls that did not reflect the level of professionalism I expect from a company handling expensive vehicles. Between the excessive cost, the lengthy turnaround time, and the overall customer experience, this is not a shop I would choose to use again. Read the comments!

Carfix has a great team. Friendly. Professional. They get you in on time. They have a shuttle…read moreservice. They even send pictures of what they find. Seems like an ideal experience. What killed it for me was the estimate. First, it was WAY more expensive than I thought. But I could have dealt with that had they just broken down the bill for me: parts, labor, recycling fees, taxes. You know, the same way every other shop does it. But when I asked for this, all I got was, "Out system doesn't do that." Dead end. So I went where I could get more transparency.

Please be careful when dealing with this business. Price I was quoted was not the price I was asked…read moreto pay. When a customer is provided "out the door" pricing, they don't expect added charges when they arrive for their appointment

Superb service and customer care. They have a system that text you when your care is going in the…read moreshop, estimates, status updates and when complete. I gave up on the dealer and go here only.

I was specifically told that they would check my AC and do a diagnostic for free. Then they get…read moredone and tell me I need a new a/c compressor for $2k+ which I decline. Then they give me a bill for a "a/c check" fee which I was specifically told was free. Very dishonest practices

Love the drop box option. Estimate was quick. Technician I spoke with was very pleasant and…read moreinspired confidence.

This tire shop always takes good care of me! I would leave them 10 stars if there was an option…read more All employees work very hard and get me in and out in a timely manner. Shout out to Ander and Johny for doing what they do best! Would highly recommend this shop!

Absolutely the best customer service, quality work, and reasonable prices! I highly recommend.read more

I've been going to Tom since I moved here in 2014. As the current owner, he is always willing to…read moretalk to you about your car, what can wait and what has to be done. I've been told by other shops how I need 10 things done, bring it into Tom and he explains everything and why some things were not needed. He's always looking to help me save my money so that its not wasted on the unnecessary and has been successful in figuring out problems the dealership couldn't figure out. When I've bought a new (used) car, he let me know what fails on it a lot and what to look out for (a couple years later the thing he said would go, did in fact go, and it was great I knew to keep watching it)! His daughter takes a bit of getting used to in the front office, but has improved over the last year, so for those that were turned off for that reason, its improved!

Found this location thru community Facebook. We were new to the area and needed service for our…read moreteens car. We were able to drop off her car and received a call promptly regarding the issue. The next day the car was ready. Quick COVID note- the indoor waiting area is closed, call the number at the door and someone will come out to assist. When I picked up the car, my teen was with me. I was offered a student discount which was unexpected and great! The interaction was great and I have found my new mechanic. Great customer service and transparent with car needs.