I would decline surgery if this was the only place available next time…read more Horrible experience. The receptionist was cold and nasty. The place is dark and dirty looking. The nurses aren't any better. With a broken wrist, I was ordered to get my head to the end of the bed for surgery. I told the nurse I had a broken wrist and couldn't move my frail 95 pound frame. She grabbed my gown by the neck and started to yank my up, lost her grip and socked me on the side of my face. I'm NOT making this up!! I felt like a piece of meat in a sausage plant. Wheel on e in wheel one out and wheel the next in. No bedside manners at this place. I typically let God handle my gripes and leave them to myself, but this place is so awful I had to leave a review. I had a serious eye surgery.. I hurt super bad after surgery. They just escorted me out still under the anesthesia. With a 2 1/2 hour ride home, I asked for a pillow so I could lay down in the back seat of the car. NO!! Pillows aren't offered as part of their service. My exceptional, brilliant surgeon has heard about my experience and will hopefully offer more surgery options at Jules Stein Eye Institute and cut this place out of her options.

This place is such a gem. Check in was easy. The nurses are all so nice. The anesthesiologist gave…read moreme the best nap of my life. I went home a couple hours later with zero symptoms, my throat wasn't sore as it can be sometimes when you are put under. I wasn't nauseous. My recovery has been fast. I hope that more doctors will choose a surgery center like this in the future. I will definitely consider them for any other surgeries I might have.

COVID-19: Social distancing is not enforced at this establishment. None of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. The staff also wears gloves when handling bodily fluids or when touching patients. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment today, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment. Parking: The parking lot for this establishment is pretty big since they share the lot with several other medical offices. Each parking space is pretty wide. You should have no issues with finding parking. Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The amazing Dr. Tim Chen was super informative, knowledgeable, kind, friendly, compassionate, patient, attentive, reassuring, thorough, and respectful. He did a great job with my procedures. I didn't feel anything hahaha. Well, that is also thanks to my wonderful anesthesiologist / anesthetist, Camille. Camille was also incredibly attentive, thorough, reassuring, vigilant, informative, knowledgeable, chill, compassionate, respectful, and warm. Special shout out to both of my extraordinary nurses, Bridget and Sammy. They were both so kind, understanding, caring, empathetic, thorough, compassionate, chill, supportive, warm, friendly, attentive, vigilant, and reassuring. As a nurse myself, I give them a 10/10 for patient care. Sammy, as a new grad RN, you are doing great! Keep up the good work. Also, I would like to give another shout out to Bridget who so kindly walked with me to my father's car. Thanks for going above and beyond. My dad was a bit upset because when he went to pick me up, apparently there was no one in the front office because of some sort of maintenance that was going on in the office. He waited like 5 - 10 minutes before he was instructed by the maintenance person to go to the back door. At the back door, he also waited another 10 minutes before the maintenance guy went into the building and he snuck in behind the maintenance guy to ask a nurse about me. He said he just felt frustrated that he had to resort to sneaking in behind a maintenance guy in order to get into the building to pick me up. He thinks there should have been a sign in the front office directing people to go to the back door to pick up their loved ones. Anyways, sorry if my father offended anyone. Overall, a 10/10 experience. If I had to do this again, I would come back to this place. Highly recommend coming here. They accept both cash and credit cards. There is no credit card minimum.

This is my second time doing colonoscopy. (First time is NOT in this center). The experience and…read morethe care that I received from this center is just phenomenal!! Nobody like to do colonoscopy. We are all nervous and anxious about the procedure. First of all, they are ON TIME. We did not wait long for our appointment at all. And you know you are in professional hand because basically they are just specialized in doing this exact thing. The nurses are all extremely caring and warm. I was care for by 3 different nurses today, each is very patient and checking on me all the time. Staff and doctor are all very knowledgeable and explain to me in detail about what would happened. Unlike my first colonoscopy (which I woke up in the middle of it because of insufficient or ineffective sedation), this time I woke up feeling well and recover well. They contracted with Kaiser. I would 100% pick to go here for a Kaiser patient. (I saw someone say don't pick here for Kaiser..... if you ever did a colonoscopy with Kaiser, you would not say so) Highly recommended!

I've had such a great experience working with my naturopath. He truly takes the time to listen to…read moreevery symptom and concern, never rushing through appointments or overlooking details. What stands out most is how personalized his approach is- he doesn't just treat one issue in isolation, but looks at the full picture and adjusts protocols based on how my body is actually responding. I've felt very supported, heard, and confident in the care I'm receiving. It's rare to find someone who combines this level of attentiveness with real expertise, and it's made a meaningful difference in my health journey.

I went in with 22 years of stomach issues that we're quite debilitating. After 3 months of…read moresupplements, I have had no issues since. I am amazed at the healing of my gut! Thank you Dr. Dana!

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask…read more All patients are not expected to wear a mask. It's optional now. There are some hand sanitizers available for patients to use. This place is open and available with limited capacity. They are sanitizing in between patients. I mention these things in my reviews for the sake of protecting immunocompromised people like the elderly and people sick with cancer and other illnesses. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was here in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big, but the lot does get full very quickly since they share the lot with a lot of medical offices. Some parking spots are smaller than others, so watch out! Establishment: The establishment itself is very clean, neat, tidy, and organized. Staff: The staff here are very friendly, welcoming, informative, and funny. Seriously, from the receptionists to the MRI techs, everyone was phenomenal. I like how the MRI techs walk you through what you'll experience before the exam starts. They also have a changing room / locker room for you to change and leave your stuff in. They have a nice mini waiting room inside with a bathroom and water dispenser once you exit the main waiting room. They accept both cash and credit cards. There is no credit card minimum, but they charge 3% if you use your credit card.

Highly recommend this place for services you cannot find anywhere else. Came in for an MRI for two…read moreareas and one was canceled by the insurance company, which was frustrating. Thankfully John was super helpful in helping me understand what happened. He was patient and kind. I hope they promote John because he really went above and beyond. The office is clean and the scan is fast. The techs are nice and helpful. While I was there I spotted a flyer for an AI mammogram scan. I was told you can bring in your scan or do it there and pay $40 to run it through AI to scan and detect cancer. I definitely will be utilizing this service. I'm at risk for breast cancer and have to be tested every 6 months and this service would be a game changer for an earlier diagnosis. Once I do the service I will update my review.

Helen, Jes, Mike and Dr Rios. How do I even start? As someone who has frequented hospitals for…read moremedical issues, it is such a refreshing changes of atmosphere to go to a place where there people actually treat you with such respect, kindness, and understanding.This is the best hospital ever, showing such care and compassion. I live in LA and I said, now matter where I am please always transfer me here.

Providers and staff are so helpful and understanding. I never have any doubts about the quality of…read morecare that I or my family have ever received there.

Doctor Sargent is very attentive. I have been her patient for a short time but I feel like she have…read morebeen my family doctor for a while. I will continue going to her because she is a good doctor.

Dr. Sargeant was a wonderful doctor. She was very knowledgeable and understanding. She took the…read moretime to listen to what I was going through. She gave me appropriate treatment options. The office should send you a link to their online new patient form after you make your first appointment. Make sure you complete your online form at least the day before your appointment. When I showed up to my appointment, the office staff was able to check me in right away. Parking is available in the back.

Called to make an appointment using the phone number listed on the LA County Department of Public…read moreHealth website (626) 256-1600 and encountered an odd experience. A gentleman answered the call and said that he would take my number and call me in 10 - 15 mins. He did call back and left a message while I was in the other line speaking to someone else. The reason why it was odd is because it seemed that he was not at work and was whispering into the phone making it difficult to hear. The whole interaction was frustrating so I opted to drive in to the center to make the appointment in person. Once I arrived, it took a long time to receive any service and even longer for the receptionist to take my information, but I was able to make the appointment for the following week. Despite the odd and slow experience, I am very grateful to have been able to make the appointment in person.

Great experience overall. They only do TB testing and screening on Tuesdays and Thursdays. I called…read moreon a Friday and was able to get an appointment for the next Tuesday. Arrived early, was seen within a few minutes, and was out the door in 30 (total). Best of all, the TB test was free. They offered me the choice of the bubble which I would have to come back in two days or a blood test where I could get a digital result. Docked one star for the person that did my initial registration, misspelled my last name even though I spelled it a few times. The person at the desk, although very nice, also did not confirm or check the spelling when I said I never received the email confirmation.

Last couple eye exams, I have had my doctor tell me my eye pressure was increasing, which is a…read moreprecursor of glaucoma!! Holy crap! She told me I needed to see an ophthalmologist, preferably one that specialized in glaucoma because they would have all of the latest machines at their disposal. I researched for a week and found Dr. Song at the USC Keck Roski Eye Center in Arcadia. I am super happy. He is now monitoring my disease. I did not experience the long waits that were mentioned in some of the other reviews. The place seems super well organized... I will be coming here every six months for the rest of my life....

Extremely long wait times and a very disorganized experience. I brought my parents for a 1:00 p.m…read more appointment, and the waiting room was completely packed. After receiving a wristband--which was the only part of the process that happened efficiently--we waited approximately 45 minutes for the first test, then another 37 minutes for the next one, followed by additional waiting for more testing and to see the doctor. It appears the office is severely overbooked. We were there for more than three hours for a scheduled appointment. I understand medical appointments can run behind, but this level of waiting and disorganization is unacceptable, especially for elderly patients. Better scheduling, communication, and consideration for patient's time are desperately needed. If you have an appointment here, bring a book, laptop, or something else to keep yourself occupied. There are no movies or shows being provided to help make the extremely long wait more bearable.