Last couple eye exams, I have had my doctor tell me my eye pressure was increasing, which is a precursor of glaucoma!! Holy crap! She told me I needed to see an ophthalmologist, preferably one that specialized in glaucoma because they would have all of the latest machines at their disposal. I researched for a week and found Dr. Song at the USC Keck Roski Eye Center in Arcadia. [[HIGHLIGHT]]I am super happy. He is now monitoring my disease.[[ENDHIGHLIGHT]] I did not experience the long waits that were mentioned in some of the other reviews. The place seems super well organized... I will be coming here every six months for the rest of my life.... read more

USC Roski Eye Institute - Arcadia - Oh yeah! - Ophthalmologists Near Me - Arcadia, California

Extremely long wait times and a very disorganized experience. I brought my parents for a 1:00 p.m. appointment, and the waiting room was completely packed. After receiving a wristband--which was the only part of the process that happened efficiently--we waited approximately 45 minutes for the first test, then another 37 minutes for the next one, followed by additional waiting for more testing and to see the doctor. It appears the office is severely overbooked. We were there for more than three hours for a scheduled appointment. I understand medical appointments can run behind, but this level of waiting and disorganization is unacceptable, especially for elderly patients. Better scheduling, communication, and consideration for patient's time are desperately needed. If you have an appointment here, bring a book, laptop, or something else to keep yourself occupied. There are no movies or shows being provided to help make the extremely long wait more bearable. read more

[[HIGHLIGHT]]This might be the most overbooked ophthalmologist office in LA County.[[ENDHIGHLIGHT]] Expect waiting 2-3 hours standard. [[HIGHLIGHT]]Very frustrating....[[ENDHIGHLIGHT]] read more

I don't really want to rate this but I was really frustrated with the last visit. ZERO STAR !!! Wait time is over 2 & 1/2 hours. [[HIGHLIGHT]]No reason was given.[[ENDHIGHLIGHT]] Start looking for another doctor. read more

9/23/22 All these years since 2011, I've been seeing Dr. Linda Lam. For this visit, it Dr. Martin Heur for surgery consultation. I was a little nervous but deep down I knew I'm going to be in great hands with another USC provider. The staff are always impeccable in providing professional & skillful attention to patients & this is no different. The same staff, Becky & Gary are friendly & very good at what they do. My exams went well (checking eye pressure, scanning my eyes, dilation for other tests, etc.) Finally I meet Dr. Heur, not who/what I expected. Thinking he'd be Caucasian because of his last name but he's actually Asian. He's polite and he's like a good guy--in terms one would feel comforted knowing he'd be doing eye surgery on me in the future. He examined my eyes and explained the procedure & before I knew it, he was asking if I had any questions. That was quick & painless. He directed me to his schedule, Marilyn--and it was DONE. Marilyn explained the particulars in a very caring way as we exchanged pleasantries and my surgery is set. I definitely recommend this business & it's skillful staff. They're the best! read more

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9/27/2024 Dr. Heur said that he did not know why there is a black dot in my eye. Why he did know to refer me to Dr. Lam not other doctor? Why he did not do any test to find out what the black dot is before his referral? Why he could not prescribe other eye drop? 9/25/2024 [[HIGHLIGHT]]Send email to PatientExperience@med.usc.edu; haven't heard anything.[[ENDHIGHLIGHT]] 9/20/2024 [[HIGHLIGHT]]Doctor Martin Heur did not care about what I said and how I feel.[[ENDHIGHLIGHT]] I have narrow angle it is not good to dilute my eyes. He did it and scheduled me to do another one with Doctor Linda Lam because a black dot in my eye and he did not know why then went back to see him. The eye drop he prescribed hurt my eyes, he did not change and still wanted me to use it. read more

The Roski Eye Institute was recommended to me by my eye doctor. She indicated that I needed a specialist. I was happy to find this location, as it is close to where I live. It's a beautiful location with a nice outside atrium by the office entry. It is easy to find and has a large parking lot. Inside the office the staff was efficient and helpful with the check-in process. There are a number of doctors at this location, so it is busy at times. The check-in process was easy and the wait time was normal for a doctor.  The first appointment is alway stressful. The staff was very patient with me. All protocols for COVID-19 are followed. It's nice to go to a doctor's office and have a good experience. read more

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What could be improved? 1) We had an appointment at 8:00 AM . We left at about 11:45 AM. It was a basic routine exam to determine and set up a cataract removal. Incredible amount of waiting time. It appeared to be a "free clinic ", terrible job USC. We are paying patients, not on Medical. 2) The restrooms for the patients are in the patients waiting area, I couldn't believe it. I have never seen a medical practice with the toilets in the middle of the patients waiting room, maybe in third world countries or Tijuana. People were constantly getting up and going in and out of the toilets, disgusting. I felt I was in a Tijuana free clinic. Can you imagine if someone has a bad stomach issue and opens the door sending that delightful, pleasant aroma and fresh air into the waiting area? Totally disgusting and unacceptable., 3) Moral of the story: Do not patronize the USC Roski Eye Institute-Arcadia, instead go to the office in Pasadena. read more

I've never experienced a doctor's office like this one. I initially went to the Roski Eye Institute in DTLA seeking help for recurring styes. There, I was referred to Dr. Zhang in Arcadia for BBL. Dr. Zhang was described as exceptional. I'm sure she is. However, I can't comment on her skill or her manner because I never was able to see her. Not for lack of trying. In February, I made an appt for May 30th. When May 30 rolled around I arrived at the office at 10:30 AM for an 11 AM appointment. At 1:30 PM a staff member came into the waiting room and told me I should go get lunch because the doctor was running behind. [[HIGHLIGHT]]I had taken off work and borrowed my husband's car in order to have this procedure done, so I was frustrated, but also hungry so I took their advice to leave and return in 45 minutes.[[ENDHIGHLIGHT]] As soon as I drove out of the parking lot, I received a call from the office informing me I actually couldn't be seen that day. It would be too tight a squeeze and I should go home and reschedule. Which was... I still don't know how to describe it. I just didn't realize this was something that could happen at a doctor's office. [[HIGHLIGHT]]When I expressed my frustration to the woman on the phone, she told me, "that's life with Dr. Zhang."[[ENDHIGHLIGHT]] I was still desperate to have this procedure done so I did reschedule. For July 25th. Then, on July 20, I received another phone call telling me the doctor would no longer be in on the 25th and I would need to reschedule again. [[HIGHLIGHT]]When I reached out to USC for a place to lodge this experience internally they simply offered to reschedule me.[[ENDHIGHLIGHT]] So if you have a very flexible schedule and 6+ months to wait, Dr. Zhang sounds great! read more

Appointment was at 1:30pm, sat here till 3:00pm before I was seen, 1.5 hrs of my life is gone. You get better service at the DMV online appointments than this place. As a SC alumni, everything has always been top notch, until this overbooked medical eye center. Keck, if you are reading this, stop the practice of overbooking, we have better things to do than sitting in your boring waiting room. It has been over 2 hours now at this facility, I am inside the 2nd waiting room, still have not seen the physican. Didn't know this was thing to be an all day affair, would have brought my RV, so that I can wait in comfort. There's about 15 other patients here, combined wasted times are probably over 100 hours. STOP OVERBOOKING, our time is important, we have things to do. After multiple visit review, I have been here 3 times now, wasted 6 hrs of my life waiting. Six hours that I will never see, pun intended... The wait time has gotten longer. I think the patients are healing themselves in the waiting room with these long waits, I see them walking out. Please do something about the wait! read more

My first favorite thing... FREE AND AMPLE PARKING! Nice smaller building is nice for elderly people especially with vision problems. Office is clean with plenty of comfortable seating. The front desk staff is very kind and friendly. There is a coffee&tea maker, big screen tv, clean gender neutral bathroom and outlets to plug in my phone (yay! ). This particular day a transient came in and clearly was not all mentally there. The staff invited us into the back waiting area for our safety while they called the police. I dropped my friend in the back and walked back out to the front and tried to see if i could get him to leave. (He wanted coffee. There were no cups that day but he appeared friendly, but confused and overly talkative) He didn't acknowledge me so i continued out the front to get coffee for myself and while out i grabbed one for him. I'm guessing while i was gone the staff got him to leave. I gave the coffee I bought him to another transient across the street and went back in waiting room where the staff was apologetic and cleaning the area he had occupied. I give them 5 stars just by the kindness and professionalism that they displayed not only for our safety but of this man as well. The staff has always been kind and accommodating. The only few things I'd love to see come out of this place is a direct call line (rather than being routed over a series of prompts) and an automatic handicap door opener. (There are a lot of patients in wheelchairs and I did my fair share of holding doors open for them during my wait). Other than that.. this is a great place to be seen for eye troubles. Kudos to a great professional staff! read more

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Let's get right to the point. It's one thing to rate a restaurant, or a hotel or even an auto mechanic. Yes, those are all relevant. But when it comes to your eyesight, the words crucial and life-changing come to mind. I have been a patient of Dr. Linda Lam and the USC Eye Clinic for over 10 years. I drive from Newbury Park, almost a 100 mile rotund trip in LA traffic, to receive the finest care available to preserve and protect my one functioning eye after a horrible experience with a Ventura County based practice that robbed me of the sight in my right eye resulting from four botched attempts to repair a detached retina. I have referred over a dozen patients to the USC Roski Eye ( many who were abused by the same practice that injured me) - here's why. First, USC Roski is part of the USC School of Medicine - a nonprofit world class educational institution that is focused on patient centered outcomes, not profits. Your care is their primary concern, not a monthly income statement. Second, you are seen by doctors who are researching and learning all the time. Their care is driven by research, not revenue. Third, they are some of the most compassionate and caring medical professionals you will encounter. You will not feel rushed or hurried. Drs. Lam and Heur are focused on you and what is your best treatment plan. The staff is friendly and cheerful and professional in every way. Fourth, you will be able to see a specialist in the area you need. I am not kidding when I say I have three doctors for my two eyes. When it comes to your sight you cannot have too many specialists. Fifth, and certainly not least, the clinic is a clean modern facility with the latest in diagnostic and treatment technology. Equipment is calibrated and properly serviced and maintained. Early on I went to another "highly-rated" institution only to be shuttled from exam room to exam room to find equipment that was working properly. The practice that destroyed my right eye had a "surgical suite" that was cramped and over a Taco Bell. Location. Location. Location. Due to conditions with my still functioning eye, I am at the clinic every 90 days, if not sooner. So from a guy who entrusts his one functioning eye to the staff at Roski, I cannot offer a more heartfelt, sincere and passionate recommendation of the Dr. Lam and USC Roski Eye Clinic, You will not be disappointed. Thank you Dr. Lam and Staff for the ongoing gift of sight! read more

Five stars for quality of care. Beware that exams are comprehensive and can take hours not minutes. Front office is very efficient. Appointment times can be delayed by emergency treatment and care. Parking at no cost on site read more

The worst ever. I saw Dr Gloria Chiu on 4/26/24. In 2014 I flew to Florida for a scleral lens fitting. Cost me a small fortune. After seeing Dr Chiu a fitting starts at $2,000.00 and up lenses start at $650 and up. Dr Chiu told me "after all it is a business and she needs paid". She supposedly fit me for a lens which apparently was in her office which would not be released without $2650,00. She advised me she would plead my case with my insurance company, try and put through medical instead of vision, and I would be gotten back to as to what my cost would be. I spoke with Keck a couple of times asking have they heard. Nothing! Today 5/14 almost 3 weeks later I call my insurance company to see what the problem could be. Speaking with Kris of United she checked and nothing on file but an $800 bill for seeing Dr Chiu no further write up or anything. I'm sitting and waiting for nothing. I can't see well and no one is doing anything. Don't see Dr Gloria Chiu is my suggestion after my treatment and she should be reported for her poor quality treatment. I cannot be fitted for regular glasses; I need a scleral lens. I'm more in need now than ever and Keck snd Dr Chiu is a major disappointment. I'm complaining to SC now so I shall see if they care or do anything. read more

Very good eye doctors, usually way over booked with long wait times in the office, sometimes the doctors are in a rush to catch up. It takes a long time (two--three months) to get an appointment. read more

I actually liked Dr Lam but the front desk isn't friendly and whom ever does the billing is horrible. They took months to send me a bill then I got one more than nothing. I don't have time for your mediocre billing. Send me a bill! If I have a balance I need to know. I'm not pThen I get a collections notice. I didn't get any email or mail from USC before hand. Thanks a lot. I am extremely upset and will not recommend this place. Needless to say I am glad I canceled my last appointment cause they'd probably send that bill to collections too! Get it together! Update: nope. Don't come here! This place will ruin your life with their incompetence. They are fraudulent with their billing and will cause you a headache for years. I thought I had heard the last from this place but nope! A year has past and I get another collection notice in the mail. Why? I was again, never sent anything or contacted about any payment due. What kills me is all the previous conversations no one in the office told me there was an outstanding bill! How can I pay when I don't know! They must think people are psychic! After the run around I finally got the 2nd notice reversed but then they are saying I owe more than what is on the actual bill from insurance. Fraud! This billing dept is horrible and has no clue how to do their job. Seriously...don't come here! I've been dealing with this for 2 years and I can't get them to correct their mistakes. read more

I was fortunate to find Dr. Sandy Zhang-Nunes at USC, a medical center that continues to impress me with their level of care. Not only is Dr. Zhang current/state of the art, she's grounded and easy to talk to. I was relieved to converse with a real expert. She spends time with each patient & answers all questions. Kind staff. Easy on-site parking. read more

Wow! Never know I just want to do a regular eye exam has to so much work to do? First of all, I can't make an appointment over the phone, after wait for 4 hours, someone called but I was working and I called back, they said it was another coworker he will call me back ? I just want to make an appointment for regular eye exam why it's so difficult and take so much work ? Don't understand this read more

I cannot say enough positive things about the USC Eye Institute in Arcadia. I have been a patient for years here. The staff are always so helpful and supportive and go out of their way to help you. You can't beat their physicians - they are world class. They spend time with you and are not in a hurry to get to the next patient to get through their day. The doctors take the time to explain in lay terms what your situation is and what some of your alternatives may be. I highly recommend the Arcadia location of the USC Eye Institute! read more

Ridiculous and inept service. Whoever i spoke to trying to make an appointment has a seriously bad attitude. Passive aggressive in the extreme. I almost put the phone down on her. Then i arrive and it takes them 90 minutes / 1 hour and a half before i see the doctor. In a damn pandemic. Highly irresponsible . Now i know why an elderly asian patient was wearing a full hazmat suit ! I leave asking the somewhat clueless desk person to just notify me of my appointment with the ENT dept, as i didnt want to spend any more time waiting around for them to get their sh*t together. Still waiting 3 days later. Oh and they omitted to give me dark glasses for the dilation of my pupils so i drove home almost blind. AT ALL COSTS, AVOID!!! it's also telling that the owner, Narsing Rao only responds to positive reviews and doesn't care to respond to the negative reviews. read more

Their scheduling system is outrageous ! I was rescheduled to a different location for my 1st VISIT (lot of eye tests includes dilation) with less than 24 hours notice. First I received a text to confirm the acradia location apt. reply yes to confirm. Then few minutes later, I received another text to confirm the Pasadena location appt. I waited for 2 months to get the arcadia location appt. Then I was reschedule to wait for additional 2 months for Arcadia location appt. Y ES ! 4 months delays !!!! Oh, I might be transferred to another location for my 1st appt. in 4 months. Go luck with those have appt. read more

I'm am grateful that Dr Lam and her team every six months look at my Retina to ensure that my vision remains strong. The examination is thorough and everyone is kind. I drive over an hour as I feel I'm getting the best care. read more

I've gotten outstanding care here and would highly recommend, especially Dr. Lam. They take time with you, so appointments can be a bit long especially if a test is needed. Bring a book or whatever. Your vision is worth the time and attention Roski Eye will give you. As for the logistics of getting there, it is very easy to find, parking is free and there is enough. read more

Dr Flower saved my eye. I had cataract surgery at Acu in Pasadena, very bad infection for 3 moths and two doctors there could not help. Got an urgent appt with Dr Flower at USC Roski Institute and he was very comforting and ordered pills, not eye drops like others kept giving me, and in short time I think a week or two, infection were gone and my eye is back. Too bad I wanted him to do my cataract in the other eye, but the hospital order insist on my doing the stupid covid test that I don't believe in. They just want your name and counts to give to CDC and they can harass you 24hrs a day, plus the hospital get money for that. To me it's up to the person if he wants to do the test or not. I have no problem with mask and temperature taken, but don't force me to do something I don't want to. Even the nurse said the vaccine passport is coming. It's rediculus. read more

I was finally able to see the retina specialist, and I am happy to report that this experience was a complete 180 from my first time here, and then some. Bottom line is, USC Eye Institute took my feedback to heart, thus making me feel valued as a patient, and tried their damned hardest to remedy my last negative experience here. Much to my relief, when I arrived, the incredibly rude receptionist that I encountered last time was not there. Instead, I was greeted by Lisa and another staff member, Sylvia, who were both very friendly and helpful. To my surprise, my medical records that I requested 6 weeks ago had not arrived to the Arcadia office yet. Lisa took care of the problem and liaised with my old provider's office, which was going above and beyond, especially because it was the old provider's fault in failing to send the records in the first place. Her speaking with them saved me time and aggravation, and allowed me to get started with the eye diagnostic testing promptly. This time, I was taken back right away. I worked with Becky, another clinician, to perform diagnostic tests on my eyes. She was very friendly and professional, and the tests were done efficiently. Usually, getting the pressure taken in my eyes is very uncomfortable (and IMO, the worst part of the whole exam), but Becky did it in such a proficient way that I was shocked at how *not* uncomfortable it was! I also saw her wipe down the equipment before and after each use, so as a germ-a-phobe, I had confidence that everything was clean. When I met with Dr. Lam to discuss the results of my diagnostic exam, she was very thorough and even took the time to explain to me things that I didn't know about my eyes before. I liked that she used a 3D plastic eye model so I could better see (in all senses of that word) what was going on inside my eye. She also checked-in multiple times during the conversation to make sure I understood everything we discussed. I really appreciated the patient friendly language that she used -- sophisticated enough to cater to someone with a healthcare background, but not so full of jargon that it makes the patient feel belittled or confused. Finally, she gave me a lot of information about my eye condition (both verbal and written) and left me feeling very confident in her medical expertise. When I met with Sylvia to set up my next appointment, she even gave me her cell number in case of emergencies, which is above and beyond. Overall, I was very impressed by how hard everyone was trying to make sure my experience was the best that it could be this time. This dedication stands out because none of these staff members were the ones directly at fault, but they took up the slack / took the flak for that not-so-great employee. Also, it shows that USC Eye Institute took the time to listen and respond to feedback, which is always a plus. (And I am still amazed at how efficiently Becky took the eye pressure measurements, so as to minimize my discomfort!) In regards to the building and environment, it's a newer facility so everything is pretty clean, and new. They also have coffee and water in the lobby, which is a nice touch. There is free, convenient lot parking outside the building, which is also awesome. Finally, upon leaving, they gave me a pair of sunglasses to wear, which was really nice and helped me get home safely since my eyes were dilated and a bit light sensitive. In summary, the staff I worked with this last time really went out of their way to rectify the previous situation, which goes a long way in my book especially when it was not their fault. It is very unfortunate that the one horrible receptionist is the first person patients may encounter when they arrive, not even getting a chance to experience the excellent, quality service from the rest of the team. (On top of her rudeness, negative attitude, and short tone, that receptionist *never told* the doctor or any other staff member that I was out there in the waiting room (?!?!), hence why I felt like they completely forgot about me during that first appointment.) Hopefully management can do something about her directly so she does not singlehandedly tarnish an otherwise excellent experience here, and overshadow all the other hardworking staff members that actually care about patients. read more

From start to finish everyone I interacted with was great. Chui provided excellent customer service making sure my previous tests from another doctor were printed for the doctor. Luis, Gary and Becky were great technicians and made sure the tests were done correctly. Dr. Varma is a true Glaucoma expert. I was previously misdiagnosed by another doctor with Glaucoma. Dr. Varma said I have no Glaucoma. Here are some facts based on my previous visit to the old doctor: 1) Eye pressure was normal always around 10 to 12. 2) My peripheral vision was normal on the first test, but not normal on the last visit. I told the doctor that something was not right with the test. My eyes were unusually tired that day and I just felt the test wasn't executed properly. 3) My other tests were normal for all 3 visits, except she said my optic nerve was slightly large part on the first visit. 4) I'm Chinese, and the statistics for my race to have Glaucoma is low. 5) My family has no history of Glaucoma, lowering the chances even further. 6) I have asthma and the doctor attributed the Glaucoma to my inhaler. This was quickly disproven by my pulmonologist by providing me with the actual clinical research. Dr. Varma was so puzzled with the other doctor's diagnosis. He said "How can a so called glaucoma expert diagnose you with Glaucoma with eye pressure of just 10. All your tests are normal including your optic nerve. You're not even a Glaucoma suspect. I hope this helps you make an informed decision in choosing a good Opthalmologist. read more

First, I want to say thank you to Edward for taking the time to listen to my concerns and making sure I was taken care of accordingly. I also want to thank Dr. Heur for kindly helping me with the issue I've been having with my eye. Both Edward and Dr. Heur showed excellent customer service. My only disappointment was the front receptionist (didn't catch her name). She gave me an attitude (when I had called in previously) that I felt was completely unprofessional and uncalled for. I was (calmly) explaining my concerns to her and she instantly cut me off while using a rude and condescending tone. Other than that, I would say I had a great experience and was happy with the rest of the staff. read more

This was my first visit with this office and this ophthalmologist. I have glaucoma, so I need to go to a specialist. I didn't realize until later that Dr. Varma is the chair of the dept., but I should have known by his professional manner and the time and detail he put into my exam. Also, I love not having to worry about parking. The Arcadia office has plenty of free parking places. read more

My appointment was for 2:30p today. There was a lack of communication with me about delays, and I ended up waiting 1.5 hours because they "fit in" another patient before me. I waited 1.5 hours, wasn't able to see the doctor which I had waited months to see, and left because I wasn't sure how long they would keep me waiting. Management needs to be better about communication and training staff about communication. read more

Dr Grace Richter is so so amazing doctor, she never let me feel disappointed. She did the XEN gel stent in my both eyes, which showed the very successful results. She is very patient and always care about my concern. She always tried her best to help patient. Everything is do good. She is the best doctors I have ever had. BTW, USC eye institute team is much better than UCLA. read more

Wow, this office is great! I just got back from a thorough eye exam by retina specialist Hossein Ameri, MD, PhD. With my diabetes a specialist is needed, and Dr. Ameri is truly incredible! He was kind, gentle, and answered all my questions. I left armed with all sorts of helpful, informative reading and suggestions. The entire office was 5-star friendly, and I absolutely love Chui Chow, the receptionist. She went out of her way to soothe any anxieties I might have, and was genuinely fun to talk to! This is one doctor's office I won't mind going back to, and highly recommend it to anyone needing an accurate, professional exam. read more

First of all, this office are great, thank you to Dr. Varma and his staffs, I have been treat by Dr. Varma since 2013 regarding my glaucoma issued, both eyes have already had glaucoma surgery on May & Sept 2014, and just have another surgery on last week Wednesday morning August 23rd, 2017 for my right eye again, and it will also schedule on October 4th has the second part of this surgery, I feel great after the surgery, not carry a lot of pain after the surgery!! My only concern was the front desk receptionist that I felt she was completely unprofessional in the customer service field, read more

I love everyone at USC Eye Institute. We started coming here in March because my partner's glaucoma had not been responding to treatment with other providers and he was losing vision. His was a very difficult case that required the kind of care and support that only USC Eye Institute had the resources (and personnel) to provide during 7 months of intensive treatment. Today, his eye pressures are pretty well controlled and we only have a cataract procedure before we are on a "maintenance" plan. But during this period, we were visiting USC 2-3 times a week at some points and I cannot overstate how important it was to be in the hands of world-class experts. At the Arcadia clinic, I have to say how much I admire the front desk staff, especially Chui who handles all the electronic "paperwork" and glitches with aplomb. She has the patience of a saint. I really admire how professional she is. Also on my Favorite People list are technicians Elizabeth and the other fellow there (I forget his name--but he is really good at workups). And, of course, how can you not adore Sylvia, who is always so warm and friendly as she checks to make sure things are going well? And, of course, the star of the show will always be Dr. Varma in my opinion and his excellent team of doctors. If you research him, you will learn that Dr. Varma is not just any eye doctor. He is a world-expert on glaucoma and leading authority on eye disease, having done thousands and thousands of procedures. Dr. Varma is chair of USC's Department of Ophthalmology and professor of Ophthalmology and Preventive Medicine. He also serves as director of the USC Eye Institute and holds the Grace and Emery Beardsley Chair in Ophthalmology. Recently, he was appointed to some national commission regarding eye disease. So, between that and instructing students, lecturing at and attending conferences to stay up to date on the latest information, he is kind of a busy guy--yet never too busy to take care of his patients or to explain what is going on. On the rare occasion when Dr. Varma could not see us due to his many commitments, he made sure we were seen by his outstanding colleagues, like Dr. Reznik (whom we also love and cannot say too many great things about) or Dr. Sagar (our favorite "fellow" who we still miss). At no point did I ever feel we did not have a whole TEAM of experts behind us saving my partner's vision. Which brings me to another point. The fact is, that because these are really the best doctors around dealing with some of the most challenging cases, there will be times other people's eye emergencies will cramp the scheduling. It's just a matter of math, and it happens once in awhile. So there may be times when you have to wait longer than expected. If you don't really have an eye health issue and can't handle waiting, by all means, go somewhere else and leave Dr. Varma for us. But if you do have vision issues and want the very best care in the world, then this is the place to be. Just remember to bring a book or your smartphone for the occasional visit where you may have to wait because someone else's eye emergency got in the way of a perfect schedule. Think of it as paying it forward, because one day YOU may have an eye emergency, and Dr. Varma would never think of making you lose vision to delay being seen until you "fit" into the office schedule. When it comes to blindness vs. waiting,we find it a pretty easy choice to make. Know your priorities and plan accordingly. read more

I came back for my 3rd visit with Dr. Verma and there was some mix up with my appt. The office had phone issues when I called to make my appt and they schedule me to see Dr. Verma in the LA office when I requested to be seen in Arcadia. I did not receive a phone call the day before my appt to remind me of my visit so I didn't know they scheduled me in LA. I showed up to the Arcadia office at 10am. They had me sit 45 mins in the waiting room before Sylvia, the office manager, came out and called me into her office. She explained that Dr Verma was in LA but I could do the visual field test and come back another day to see Dr Verma. I was pretty upset. No one called me to confirm my appt and they had me sit in the waiting room for 45 mins before anyone notified me Dr Verma is in LA. I took the whole day off of work for this appt so I can't come back another day. Dr Lam, the retinal specialist, offered to see me because she heard what happen and felt bad about the mix up. I explained to Sylvia I came to see Dr Verma, the glaucoma specialist, so I want to be seen by the right doctor. Sylvia decided that they will see me anyway. She will send my test results to Dr Verma to review and he will call to go over my results with me. Sylvia pulled a tech to help me with my exams. This visit was almost a complete disaster but Sylvia was able to find a way for me to be seen. I am giving two stars for the fact that they found a way for me to be seen. BEWARE when you make an appt. Make sure you if you do not receive a call from the office, the day before your appt, that you call to confirm. You do not want to waste a whole day driving to the wrong office. There seems to be a lot of issues at this office. Dr Verma is wonderful but I dread my visits to this office because the staff is incompetent. read more

This is my second attempt at accessing services for my child who ended with bilateral retinal detachment of unknown origin. This office is heaven sent! The staff are very helpful,knowledgeable and very professional. it was just unfortunate that the main Los Angeles office did not accommodate his needs the first time because the delay had a very devastating result. Maria N. read more

I'm a fan. Have been going to Keck Medical Center in Arcadia for a few years (have also gone to their San Pablo office) and have typically received great service from the staff, particularly Lisa and Sylvia who always try to accommodate my schedule. It's a nice modern facility too and love the proximity. Team members Ed and Becky are wonderful as well. I appreciate their friendly demeanor and commitment to disinfecting equipment prior to each use. Dr. Lam has impressive credentials, is approachable, easy to connect with, and quite comprehensive in her examination. But yes--be prepared to allocate a significant amount of time to your appt...at least 2-3 hours. This is a drawback, but it's because they're meticulous in all the steps from initial assessment, dilation, photos, to actual examination. Quality takes more time. read more

Everything is great, except the front desk agent/nurse who is so bureaucratic, no sign of sympathy or willing to help- Not a good customer services agent- read more

An excellent experience! The doctor and office staff were superb.... they are all professional and helpful.

I am seeing Dr. Song for cataracts and have an excellent experience there. Dr. Song is professional and personable and has taken the time to explain the problems and potential solutions and to answer all my questions. The staff is very friendly and helpful and in particular, the receptionist, Chui, handles the front desk with great personality, competence and patience. She puts a smile on my face each time in enter the facility. read more

First impressions are so important and Chui Chow at reception at the Keck USC Eye Clinic in Arcadia is the right person in the right place! Relatively new in the job, she is professional helpful and courteous. This a vast and much needed improvement Edward Chou, medical assistant, is always outstanding and Dr. Varma is quite simply the best! Well done! read more