I worked with Bill Tierney and he was awesome. Seamless sale, friendly and just overall great to work with. Would highly recommend working with Bill T! Love my new Jeep Wrangler! read more

I can't say enough great things about my experience at 495! From beginning to end, the customer service was absolutely outstanding. Bill Tierney was friendly, responsive, and truly cared about making sure I got the Jeep I wanted at the right price. read more

Arrived to this dealership after driving a hour, after being told over the phone that the service department could look at our truck the same day. When we arrived, Ray (who refused to give his last name), told us that it would be impossible for anyone to work on it. After explaining the situation of us being halfway across the country and not wanting to break down, he rudely refused to run a simple diagnostic without us leaving it for multiple days. We asked to speak to management and was snubbed once more. Being told that everyone was "extremely busy" and "tied up".. We do not have another vehicle, we are not even staying in the same state, and we could not leave our truck for multiple days. However- after reading all of the other !!!TERRIBLE REVIEWS!!! I am so glad we didn't leave our vehicle with this snake oil salesmen.. Please avoid places like these, they are unfortunately everywhere nowadays. read more

I was very disappointed with the service department last Friday, 4/3. The way they treated the customer was not professional. Both the fat guy & young boy acted as if they didn't have a service mind. read more

They are greedy and highly incompetent. I brought my 2008 Jeep wrangler to 495 Chrysler Jeep Dodge Ram back in the fall when my check engine light came on and it needed an inspection sticker. The service department said the EGR valve needed to be replaced. (a 50-dollar part) I had them replace the valve, however they still couldn't figure out why my check engine light would not go off. They thought it could be an issue with the ECM (the on-board computer) The parts department and the service department both said that Jeep no longer makes that part and said they would need to order an aftermarket ECM but had no idea how long it would take to come in. They were A** holes about it. When I arrived to pickup my Jeep, after it spent 2 weeks there, I had an invoice for $2,100 waiting for me and the check engine light was still on. I complained to the owner's son, but it was pointless, he just covered for his incompetent employees, don't do business with these people. Trust me, you will regret it. read more

To start I work in a garage in the same trade as their shop. I went there for a AC problem with a brand new dodge promaster 3500. Everyone one of these guys were a**holes, and on top of it they never resolved my problem and charge $600 to the company that warrantied it. Long story short they spent "2hours of labor" to figure out there was "no leak" I pick the van up and the AC blows 80 degrees 2 minutes down the street. I took it back to my shop and found the freon leak in 15 minutes. None of these techs know what they're doing. read more

BUYER BEWARE!!!!!!! do not do business with these guys. The general manager Shah Ghandchi is a crook. They try to act like they are doing the right thing and then do the old bait and switch. My father purchased a brand new ram truck here. I was there for the negotiation and we made it clear that we were trading his old lease jeep in, and not 1 time did they agree that they were turning the lease in when his lease wasn't up until October. We agreed on numbers and the general manager even explained it was hard to get to our numbers because my dad had a couple thousand dollars in negative equity. we finally agreed on numbers but they never told us that was with turning the lease in and not trading it in. We realized what had happened after my father got a call from his leasing company that he missed his payment on his Jeep. They contacted the dealership and the GM was anything but helpful. He was rude and condescending and showed his true "salesman" colors. They just want to push cars and don't care about customer service. I would never ever give them my business. They are the typical sleazy car guys. I know, I worked in the industry for years and I've seen how they do deals and this dealership is a prime example. read more

UPDATE: Please see owner's response attached I love how he's blaming the customer for having an older car and a newer phone. What he should do is own up to the fact that his Service Dept should've asked the customer what type phone he had before doing $1000 worth of work which didn't fix the issue of the customer's phone connecting. BTW - My "2012" Charger has only 44,000 miles so don't let the owner's continous mention of the year gaslight you into thinking I'm driving an old junk-box. (Shared on behalf of Oneil N. I am the partner mentioned so this is a firsthand account.) ***I just filed a complaint with the Massachusetts Attorney General's office and it was not surprising to find out that 20% of all 'auto repair complaints' filed against businesses in Lowell have been filed against 495 Chrysler Dodge Jeep*** Here's my experience with them: 1. I took my Dodge Charger in because my Bluetooth had stopped working and I wanted to be able to use my phone for music while driving again. * I knew ahead of time the dealership was going to charge more than other places but I wanted the job done right the first time with no headaches. * This is the whole reason I went to the dealership where I had purchased my Charger * Because they are Dodge specialists right? 2. After the work was done on my car, my phone still would not connect properly so I called the dealership and they said I would need to bring the car back to have it diagnosed. * After diagnosis, I was told that the Bluetooth module installed was fine, but that my phone & network was not compatible with the Uconnect platform. (I have a newer model iPhone on the AT&T network.) * So I said if it wasn't going to work, I wanted the module removed and my $1000 refunded. The tech I spoke with said that was above his head and I would need to come in and talk to upper management. 3. When I met with the service manager the next day, I first asked if I could record the audio of the meeting to make sure I was clear on everything that was said. His reply was "absolutely not" - RED FLAG * He then said he was not authorized to give a refund simply because I had asked to have the 'Bluetooth module' replaced so that's what they did and the Bluetooth module itself was now functioning. * I explained that I never specified Bluetooth 'module' I said I wanted my Bluetooth fixed so I could use my phone in my car and the *service dept* said the Bluetooth 'module' would need to be replaced. * The service manager went on to say that Uconnect is a third-party product and that they weren't responsible for third-party products not being compatible with my phone. But PLEASE NOTE: * Uconnect is a platform that is EXCLUSIVELY used BY, and BUILT INTO Chrysler, Dodge, Jeep, Ram and FIAT Brand vehicles. * How are they not responsible for something that they BUILD INTO their vehicles? 4. The bottom line is I never would have agreed to service if it was explained that spending $1000 to replace the Bluetooth module would not solve the issue if I had a newer model iphone on certain phone networks. * When my partner mentioned that I had contacted the Attorney General's office, the service manager cut her off, threw my key and paperwork towards us, and said "We're done here" * She continued by saying no complaint had been filed yet but she wanted him to be aware that we knew there were other complaints already filed against the dealership. * I ended by asking "So what you're saying is you're not willing to do anything to fix the situation?" His reply was no so we left. I guess small claims court is also in the future for me but man, save yourself the hassle and stay away from 495 Chrysler Dodge Jeep at all costs!!! read more

495 Chrysler Jeep Dodge Ram - Description of Uconnect - Car Dealers Near Me - Lowell, Massachusetts

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Awful communication by the service department and their manager. Never answered the phone, and hung up on us multiple times after being "transferred" to him. When having issues with AWD switching to "Snow Mode" while driving, a service rep told us "don't drive on dry land." IT WAS AUGUST IN NEW ENGLAND, thanks pal! Poor communication of completion dates while never responding to voicemails. What's the point of having a voice mailbox? These guys sure know how to lose customers and make Jeep look bad. The service I needed was covered under warranty, and they could not care less that I was out of a car for WEEKS. Great job Team, to Toyota I go! read more

I got a call from this dealer letting me know that they had received a recall part for my Jeep. I let the woman know that my car was in another Jeep dealer being serviced. She yelled at me saying "oh so you have your car in another dealer" and hung up. I called back because I was curious about the part and she was again extremely rude and yelled g to hat I had not talked to her. Rude, inappropriate and unprofessional behavior all around. hence their low cus ratings. read more

Visited here about a month ago looking at jeeps but the price for me wasn't working out with my trade in. Get a text from one of the salesman this week and said he get me closer to where I wanted to be in my monthly payment because of a deal that was going on. So I was intrigued and said they could get me at $599 a month which wasn't terrible. And he mentioned they would still honor my trade in quote of the last time I was there. To speed the story up I go in and see the salesman and GM and it was just all a lie. They did not honor the original trade in offer and the monthly payment went up to the 800's. Will never return because they lost my trust. The salesman was a very kind guy and apologized over and over again. But will not return. read more

Service guy was awesome, however, they lost me as a customer today. Went in for oil and filter, was asked if I want the air filter replaced, I said sure. How much could it be right??? Last time I did it myself, the filter was $18 and it took me 10 minutes. Today I was charged $94 to replace an air filter, I feel totally f---ed over. They made a good buck on the filter replacement but lost a customer who will need brakes and tires this spring. Going to another place for those now. BAD BUSINESS MODEL!!!!! read more

Had a computer recall done on our Jeep. Took it in with no service lights on and left with an engine light on. When I called them on my way home I was told it had nothing to do with the recall they did. I was also told it would cost us almost $200 to diagnose. I was EXTREMELY disappointed with that response seeing I had just left there and no service lights on before they touched our car--also you would think the service guy that drove it out of the garage would of noticed the engine light on and addressed it before I left. My husband took the Jeep to a local auto parts store and had it diagnosed for FREE!! So we knew the problem. My husband was told to take the car back at 8am today--well after an hour of waiting they wanted my husband to leave the vehicle for the day. My husband knew what the problem was and had to inform them. This dealership inconvenienced us and obviously did something when the recall was done and now it was a HUGE inconvenience to leave the vehicle when the only thing they had to do was reset the engine light. They eventually did just that--but wondering what the outcome would have been if we had not done our homework beforehand. Just want people to be aware this dealership is not the best advocate for the customer. read more

The service department is awful! Do not bring your vehicle here for any service Factory or otherwise. We made an appointment with them (This usually mean a set time to bring your vehicle in for service) They kept our Jeep for 2 days and did not even attempt to address the problem until 2PM the following day. NO Explanation. They just keep it. You never get a service writer on the phone, They just keep the car and talk through the receptionist. Simpley the worst car Dealership/Service Department in history! read more

I called and the man on the phone was nice. I asked for a part and if they price matched - he said yes. I went to pick up the part and the woman at the service desk had a horrible attitude. She argued with me that they didn't price match other official moparts stores. She said that she "would make no money" if she price matched. These were other OFFICIAL moparts stores I was comparing to - not random websites. It wasn't until I pulled up the dealership website and asked why it states price match on the website that she decided to ask someone of higher ranking. In the end, I got the price match but she slammed the box in front of me and pointed at the cashiers window. I believe her name was Ellen. This is the worst experience I've had with a service center. I will not be back here. read more

I'm owner of the new RAM TRX, I had some issues related warranty concerns and had some back and forth. 495 has put the customer satisfaction on top of their priorities and resolved my issue, this extremely valuable and I look forward continuing working with them! Thanks Lionel and 495 team! read more

Hello Shah, Per your request, I called the dealership earlier today and left you a voicemail. By the way, the same jeep vin# is still posted on web today, jan 7th, 2020, for 26900. I guess DD wasn't successful at selling it 3k over the internet price or during the supposed Sales Event at regular 29900. I have an appointment tomorrow at a reputable dealership that sells cars at the advertised web price and are giving me discounts for jeep loyalty and others I qualify for. It's a 2017 JGC limited lower miles, lower price than Altitude that DD offerred and who said there were no discounts for being a loyal jeep customer (this is my 3rd one.) He's not too smart is he? You may want to rethink your hiring practices.. Honestly I didn't expect to hear from anyone on this review as DD said your chat folks are all robots and I should find something better to do I have the texts from DD of him saying this. This is just an example of buyer beware. Good luck with selling vehicles using this sales tactic and with employing Reps that are anything but straightforward or honest in dealings. Regards, laurie read more

I will start off by saying this rating is high not in regards to the sales team. If you need to get a car fixed they will argue with customers, curse them out and tell them that there is nothing they can do to fix the car, except charge you a to "fix nothing". Again I have bought three cars from this dealership and because the sales team was helpful this came to be. Ounce you need matainince forget it, got to the hardware store and trie to fix it yourself. My 11 month year old car was under warranty but ended up costing 135- for it to still be broken and then a to bad answer. I you have the means, go to Woburn, Lynnfield but please don't get yourself worked up by taking it to regress street Lowell. As it Is Corp. Chrysler is now involved and is taking control of what they could not. He at least it will be a more competent fix. Oh FYI I have already been to the dealership over this 5 times as mentioned lost money, time, frustration and when my car was getting "fixed", the first time it took a month to weight and rotate tires because a tech broke a bumper clip and forgot to order it or tell me not to come get the car. You might also try customer service and not try to money grab 10/21 11/26 read more

Save your time and money and go somewhere else. Second time I have had my truck here. Both times I was charge thousands more then I was quoted. Work was done without me knowing or approving it. Dozens of phone calls without getting to speak to anyone and never getting a phone call back. My truck was picked up Friday after months of being at the dealer, they jumped it on the lot to get it started. Left more calls with no return call. I spent thousands to now have to take it somewhere else to get fixed. Worst customer service. I would never take a truck back or buy anything from here again. read more

Service center issues. First time we came and drove an hour (with an appointment), after arriving and waiting a bit, told us they received the wrong part in the mail. They send us home (3 hours total wasted). We make another appointment and we arrive on time and it takes them 3 hours to replace a taillight cover. We go outside and the new taillight cover also has a crack. I can't say anymore right now because I'm so annoyed. Now we have to come back for a 3rd time. Also, Fox News on in the waiting room? Not a good choice to help people relax. read more

495 Chrysler Jeep Dodge dealership in Lowell is exceptional! I've never been to a car dealership who was so accommodating. They took ALL the stress out! I was turned off by the rudeness of my last dealership's sales associate, so called 495 to get a second opinion. I spoke with Sean and from the beginning of our conversation he went above and beyond looking into my car's history and situation. From that first impression, customer service, and professionalism my husband and I bought a car from him. 495 is a family owned business. I really got a great sense of community as soon as I walked in. From sales associates, the owner Tony, and even a stress free finance manager (who ever gets one of those) it was an overall great experience. We will 100% only go here to service our cars and buy/lease any future vehicles. Thank you Sean, you're the best! read more

495 Chrysler Jeep Dodge Ram - Car Dealers Near Me - Lowell, Massachusetts

Took the Jeep to Dan O'Brian to take care of what 495 Jeep did not and had great service will be going back for future service, I guess 495 Jeep lost us and we were returning customers who purchase New Jeeps every few years, I feel bad for the great sales person we did have at 495 but will not be returning after the way we were treated this last time. read more

Called the service department a total of 5 times in the past 2 weeks and have been unable to make an appointment. 1. Called mid day and didn't get an answer. Didn't leave a message. 2. Called mid day and didn't get an answer. Left a detailed message and did not get a returned call. 3. Called mid day and didn't get an answer. Left a detailed message and STILL did not get a returned call. 4. Called on Saturday and actually spoke to someone. I gave him my info, he asked me to hold, and then I was disconnected. 5. Called right back and the guy acted like he didn't know who I was. I swear it was the same guy, but maybe not. He then asked me to hold. After 5 minutes, I hung up. Guess I'll try another dealership. read more

Great dealership and service department. I've used them many times and I'm always impressed with the quality and efficiency of the service work here. Unfortunately they are near impossible to get on the phone. Everytime I call the service department the phone rings endlessly and then goes to voicemail box that is "full and not accepting any new messages". Its a major detractor from their customer service cause I don't want to have to drive there everytime I have a inquiry. If they fixed that aspect, I would definitely rate them higher. read more

My sales guy Bill T. and the manager Shah were both awesome. I highly recommend if you don't want high pressure sales ticktacks.

Just picked up my Ram from the service department after 3 days of it sitting in the lot with no work done, after having made an appointment and telling the service rep I was renting a car and hotel room while waiting. Was told several times over the 3 days it was actively in the shop getting looked at, which wasn't true. Only found out because I have a fancy LTE-enabled security system that logs everything, and I could see it hadn't been turned on or moved in days. Had a very hard time getting anyone to answer or return my 10-15 calls. Eventually I couldn't trust them when they said they were about to get to it and decided to cut my loses. When I arrived to pick it up at 2PM on a Wednesday, none of the managers were at the dealership. So I'm out several hundred dollars of rentals and 3 days of aggravation for nothing. read more

Should give the option for zero stars!!! I used to rave about this dealership!...now I am absolutely disgusted by the total lack of customer service. This is just a taste of what the areas around all four fenders looks like from their trusted body shop. The areas between my doors and rock rails also peeling. Different paint textures all over and doors are so badly hung that they have rubbed to bare metal in spots. Not to mention some spots they left completely bare on door edges and hood edges. This while ordeal has gone back and forth for over a year. My jeep has been in the for weeks at a time only to have an excuse to why the paint work hasn't been done yet. It should not have been just sitting in their lot for all those times. When it finally did get the work done it came back and started peeling and chipping off about a week later. I took it back to the dealership again and Colby and I went over the entire Jeep and he marked all the places that needed to be fixed. He took it to the body shop again. They had it briefly then it sat in the lot at the dealership for about a week before anyone called to tell me it was "ready". I had received updates evertime it had started or moved on my unconnect app and followed its every move. Before they called me to tell me it was ready I went to the dealership to take a look and only a tiny fraction of the peeling was "fixed" (that is now peeling again. There was no prep work done it is just peeling up and showing the factory paint underneath. When I went back to pick it up I went over all of the places again with the service manager Lionel and Colby. They wanted to put me in a confrontational situation and go to the shop with them and tell them what I wasn't happy with. You should never put a customer in a situation like that. I said I didn't not want that shop touching my vehicle again. They had the second chance to make it right and failed miserably. I was told by the service manager after he was visibly angry with me for putting my foot down that I could go get an estimate to fix the issues elsewhere. I did and sent it to them. The photos here should be very clear. It's not only the paint that is an issue but there is now damage to my inside door panels on the arm rests and my mirrors are both making noise like something is broken inside. The mirrors won't turn in. When you close my driver door something is loose inside of it. They broke my aftermarket fender retention hardware i purchased and replaced with bolts and washers. There is so much wrong with this whole situation. I have made several attempts to get in touch with people at the dealership. I have called and left messages that have been unanswered. I have emailed. I received one reply from the service manager acting like he didn't know what I was complaining about. I again sent an email explaining in detail what we went over in person and again forwarded the estimate. My jeep has been incredibly devalued from them. The entire vehicle needs to be stripped to bare metal, reprepped and painted. They are completely ignoring me and it is ridiculous the way they have treated a loyal customer. read more

Stay away. They treated my wife like it was the early 1900s. When I confronted, nothing. It wasnt until I called the owner, who never called back, and Chrysler HQ, that they even treated her decently. Sad part is we went i to trade in two Jeeps, we previously bought there, for two new cars... and they didnt want to work on the second at all. (We went to Herb Chambers Danvers FYI). Basically had to put my name on loan just for them to close deal, even though we had preapproval. They didnt offer any additional rebates, like I was offered, they refused the military program because of "Chrysler Policy" which is not true since I spoke to their Exec management. I even called federal regulators and the state it was so bad. Good luck shopping elsewhere. read more

Worst car buying experience I've ever had in my life. They'll act like they care all about you until you sign those papers. Not only did I have to make multiple trips to pick up the car after being fed excuse after excuse as to why it wasn't ready when they said it would be, they also gave me a scratched up car that they still won't fix. To top it off, their salesman Bill K even left me a voicemail laughing about the whole situation! Highly recommend everybody stay away from this dealership, and I'll be shopping elsewhere when I go to replace my second vehicle next year. read more

I've never written a review until now. This is the worse dealership I've ever stepped foot into. The issue started when I brought my brand new 2019 Jeep compass that I've had for 3 months, in because the brakes won't stop squeeking. They returned my car back to me 4 days later with brakes worse than before and exterior scratches along the back passenger side that were not there when I dropped it off. Left several voicemails and never heard back until I texted the sales guy who sold me my car. He said bring it in and they will replace the brakes as they are under warranty and buff out the scratches as it is their fault but to go see Shah Ghandchi (the owner) when I drop it off. When I approached the owner and said "hey! How are you?" He rudely responded with "hey do me a favor, I can't have you yelling and screaming and causing a scene in my service department." Which had never happened as I was never an upset customer prior to this incident and I hadn't noticed the scratches until I had already left. I calmly told him I had no idea what he was referring to as I was never upset and confused. He said "okay then what do you want, your brakes fixed? Okay go get them done, it's a brand new car it's covered" I said yup that's why I'm here but you asked Sam to have me come see you when I dropped off my car about the scratches.... He then threw his arms in the air and said "that's bullshit you're a liar, our pillars are yellow and that was done by you!!!!" I said I didn't say it was hit by a pillar....? I said something must've scraped up against it, it's just minor scratches that need a quick buff. And he said "youre a douchebag! Get the fuck out of my dealership" this was on the sales floor. I said you're really going to talk to me like that as the owner? And he said "fuck you you piece of shit get out" and I went and retrieved my vehicle from service and left.... Extremely rude, unprofessional and uncalled for. I'd maybe understand this unprofessional behavior if I had been rude and angry prior but Shah just became rude and defensive the second I walked in with nothing provoking that behavior read more

495 Chrysler Jeep Dodge Ram - Car Dealers Near Me - Lowell, Massachusetts

I put down over $1000 on a car, signed a contract and shook hands with the manager. Was told my Jeep Patriot would be in Monday (the color I wanted was at another location). Monday they call to inform me it was given to another buyer. They apologized and informed me this never happens. They then offered me another patriot in a different color which I decided I would buy, they told they would get for me Tuesday. They call me back, that one is no longer available. Tuesday I go in to take my deposit back, and was informed It would take 2-3 business days to reach my account. Not only did I sign a contact and put money down and they did not get me the car they said they would, but not even my second choice. They did not even apologize when I went back for my refund and they muttered about "how these things happen". Their unprofessional business has ruined my first car buying experience and was a complete waste of my time. I certainly do not recommend. read more

I have a 2005 Dodge Dakota pick-up truck, which I love. The previous owner used to leave the driver's window open. I guess that this caused damage to the regulator that controls the window up and down. I brought the truck to 495 Chrysler Jeep Dodge Ram because of the positive reviews. I now regret doing so. When I got the truck back, parts of the door interior were broken and have never fit properly since. I paid over $350 for them to fix the door. When it stopped working correctly (while I was leaving a parking garage in Boston), I called 495 for help. They told me that they did not have any openings for several days, that they had to treat this like a new problem, and that I must have "broken it again". They were rude and unhelpful. Not sure how anything that I did could have caused it to not work if it had actually been fixed to begin with. When I had the problem return, I asked if I could just swing by so that they could help get the window back up before it rained. Nope. On a Friday, they told me to live with the problem until Tuesday. I took the problem to my regular mechanic. They had to replace everything that 495 had done. I should have done that in the first place. When my old truck eventually dies, I can tell you where I AM NOT going to shop for a new one. I had thought that 495 was the kind of place to stand behind their work. Nope. My early experiences with them were pretty good (recalls and parts). In future, I'll be sure not to bother them with my problems. read more

We recently had our Jeep Wrangler in for service and the Service Rep Dave was very helpful and provided great customer service! We appreciated how he handled our issue and would definitely go back to this dealer when we trade in our Jeep and for future service. read more

If I could give zero stars to this dealership I would. Not the sales department but the service department. Our vehicle has not only had issues with every service provided but warranty work has also been a disaster. Our vehicle was left with them for warranty work on 8/31, today is 9/21 & still no vehicle. All phone calls are met with either a voicemail or a "I will have to look for that vehicle". The work being performed is auto body work. When asked which shop our vehicle went to the response is "we do not know". After calling around to multiple body shops in the area, we finally found our vehicle...which they did not receive until 9/14!!! So our vehicle sat at the dealership for 2 weeks before any work was started. Lionel, the service manager, stated "the previous person forgot about the vehicle unfortunately" and "we are only human". Idk about anyone else, but I have to do my job correctly or there are consequences. Please use another service department for your own sanity and pray we get our vehicle back fixed correctly...however, I have little confidence! Update on my review: Besides being a female and being treated like my complaint was out of proportion to the issue, we received our vehicle back with what looks like sand or dirt baked into the paint. This will now require fixing..AGAIN! Do not expect an apology from this business, they take no accountability for their mistakes. Please read all the reviews about this business here, and on the Better Business Bureau website. Save yourself the hassle and use a different dealership! read more

I purchased a work truck from Derek Daigle. He is excellent at what he does and his attention to detail is outstanding. I would highly recommend him if you want a great experience. www.roofingking.com read more

Didn't have a great experience buying my car here but the service department is unpleasant. I've had to use them for a couple recalls and as always they are rude to me and it's over an hour, sometimes two of sitting listening to Fox news. read more

do not bring your car here for service in fact do not even buy a car here I've had terrible experiences from sales to service. not sure the competence level of the head service adviser. seems to want to blame the costumer than try to help with issues presented. read more

Saw a nice new Camry for sale online, discussed with the sales member numbers on the car. I went in to purchase the car and all the sudden the car had sold already. It sold 10 minutes before I got there, and the other Camry they had sold as well. They tried to bait and switch me into another deal for a more expensive car than I was comfortable purchasing. I decided to walk away and decided to go to Honda Atamian. Couldn't trust this dealership to not try and scam me like they had already shown, the other reviews seem very honest. read more

I should first state that I purchased my 2010 Jeep Liberty Sport from a different dealership. Out of the blue a few days ago, my air vents just stopped working. I don't know what happened! I was so pissed because summer is here and I am not one to enjoy burning inside a hot car. I called them up and whomever picked up the phone "kinda" had an attitude problem but I don't mind. I can dish it as well as I can take it. I arrived and they told me to pull it into the garage, I was greeted by the nicest fellow by the name of Jason Kulins. Stand up guy, great personality and is one of the main reasons this place is getting 5 stars. What was supposed to take an hour only took about 30 minutes. After 30 minutes, Jason came out and played it off like my car was broken and couldn't even start. He asked if I had a ride back home and I was like WTF! He starts laughing and saying he was joking, I ALMOST HAD A HEART ATTACK! But needless to say, I can appreciate a good laugh and he got me good. Anyways, I am not rating this place in terms of purchasing a car, I am solely rating them on their maintenance/customer service. Five stars and I definitely will be coming here again if I need servicing of any kind. read more

These guys are great. We were traveling from out of town and had a small issue. The parts department was already closed so we couldn't get what we needed. The sales team helped us fix the problem so we could get back on the road. Much appreciated! read more