This place is pathetic. They are all a bunch of liars! This is definately not the place to go if…read moreyou want to buy a vehicle. They give false information and guarantees. I drove 30 mins. to purchase a specific vehicle from them on a friday. I drove the vehicle and it had a few quirks which I was told could be fixed while I waited. I proceeded to tell them that I need this vehicle asap please. Well 2 hours later with all paperwork signed, They proceed to tell me I cannot take possesion until monday by Noon. I took off 5 days to buy a vehicle and get stuff done to it...alarm, tint, rims,tires etc. I had appointments set up. Today is monday and the time is 2:00 p.m. and I still have no truck and they havent even left to deliver it. I have now missed my appointments. Their attitude through this whole process was ohh well. The time is now 5:00 p.m. dec 23,2013. I just called hughes back to let them know that since they could not live up to their end of the deal that I want the deal cancelled. I do not have possesion of the new vehicle. They proceed to tell me to go f**k myself and that they own my car now and that if I try to get my title they will have me arrested. I have called the finance company and had the deal cancelled. called my insurance and had that part cancelled. I have also called the methuen police who will escort me there tomorrow to pick up my title. That is of course After I file my report on the threats that were made to me. The police say they have had multiple complaints on this shady buisness anyway.

Buyer beware! I bought a truck here 3 years ago And I still have a badd taste in my mouth from it…read more I should have done my research 1st because everything that everyone is saying is the same stuff that has happened to me. It took them 2 weeks to finalize a deal that they promised me would be done in 48 hours or less. Add to take numerous days off of work to go there for them to tell me to wait a few more days and to just be patient. Went to have some things serviced on the truck and nothing got done almost like they brought it in the garage looked at it and then turned it around no repairs were made. These guys are scam artists and I hope that no one makes the same mistake I made.

tengo 2 meses esperando que me resuelvan el problema de transmisión de mi vehículo , es imposible…read moreque contesten y hacer una cita para el chequeo

that place sucks don't buy your car in any best price auto sales I don't even have a year with my…read morecar and I'm having problems with it, and they don't answer my massage and calls. don't waste your money with them!

"If you like being left hanging and chasing down your own warranty info -- this is the dealership…read morefor you!" If you want a dealership that leaves you hanging on their every word, look no further. My first few gripes? I let them slide -- I wanted the car. But after this experience? I would NEVER go back. We agreed on a price, but somewhere along the way, the doc fee mysteriously jumped up by $100. I pointed it out (credit to the one kid there who was actually decent) -- he said "No problem, we'll fix that." Cool. Then I had to wait around for 2-3 hours to sign the paperwork -- because they only had one finance person on duty, and she was busy with another customer. The other finance person had called out sick, so I just sat there, waiting. Again -- I'm patient. But when we finally get to the paperwork... surprise: they never fixed the doc fee. My fault for missing it during signing -- but not exactly a confidence booster. Dropped off my $10,000 down payment check the next morning. They told me the car should be ready later that day. Great! Except... nothing. The next day? "Oh sorry, the registration person is out sick." Fair enough. But funny thing -- they still cashed my $10,000 check. I go to the dealership in person. "You can cash my $10,000 check but you can't register my car?" They suddenly scramble to "handle it." After several insincere apologies and another 3-4 hours of waiting, the car is finally ready. I'm visibly annoyed, moving my stuff from my old car -- which they generously gave me $1,000 for (I regret even trading it in). Finally, the manager comes out -- the first sincere apology I got -- gives me his number, says to call if I need anything. Fast forward -- car fails inspection for emissions. Turns out the battery is from 2020 (same year as the car), not new like I was led to believe. I call the manager -- he says he'll call me back in 10-15 mins. Never does. Now the fun part: after driving the car for a few days, I started noticing weird noises. At first, my mechanic thought it might be pulleys related to the turbo -- but to be safe, I scheduled an appointment so they could put it on the lift and check it more thoroughly. When they did, they heard additional noises coming from the transfer case and transmission. Nothing catastrophic yet -- but concerning enough that they referred me to a transmission specialist to take a deeper look. I figured -- hey, I'll try one more time -- the manager DID say "call me if you need anything," right? I call him -- he immediately asks if the check engine light is on (it's not) -- and basically tells me "we don't do anything for noises." Lovely. He texts me later saying it's still under Ford warranty (gee, thanks). Meanwhile, I'm doing some digging -- turns out the Buyer's Guide lists a warranty but with zero actual info on it. I had to formally request the warranty details (which should have been provided at purchase), along with the details of the extended warranty I paid for. That was last Wednesday. No response Thursday. Reminded them Friday. It's now Tuesday -- still nothing. And just to top it all off -- they didn't even bother resetting the oil life indicator. After supposedly changing the oil as part of their prep, the car is already showing 8% oil life. Just the cherry on top of an experience that truly screams attention to detail. Summary: If you love doing your own warranty research, chasing managers for info, discovering surprise fees, and hearing "we don't do anything for noises" after dropping $10K -- THIS is the place for you. Me? Never again.

When I buy a car from here they say I have 4 time oil change are free or till 20,000 Miles . But…read moretoday is my third time to oil change and they already charge me. Well I'm not sure I will keep come here for service or buy car. Promises and trust are essential, but I tried trusting them and they didn't keep their promises. Remember, if you buy a car here, they will promise you many things, but they won't actually tell you the truth. And when I buy a new car they say they can give me a shirt and hat but I never got anything .

I have been going here for years and all I gotta say is the service is phenomenal and they will do…read morewhatever they can to help you out and make sure that your needs are fully met! I also bought my first car from them back in high school and had absolutely no problems for years with this car! Not to mention if you have to make an appointment last minute, they try their best to fit you into their schedule!

Bill and Steve are awesome service advisors . The service technicians are well trained and…read morecertified . I have never left there service department feeling I was over charged or disappointed. I have bought a couple of cars there and the same nothing but great service . I have been a customer there for approximately 30 years from the first car I bought there

Fast, pleasant and honest! Great service at a very reasonable price. Thank you, Cody's Auto!read more

Got a break job, way less expensive than the dealership, replaced pads and rotors and brake fluid…read more Dropped it off in the morning and it was done that afternoon. Easy peasy

I've been dealing with Motta for years but the auto body shop not the car dealership. I've had…read morenothing but good luck. I only have one issue, the number you have listed for your business is out of service. Please tell me that you are still open. I can't find your phone number

Take notes, put everything in writing, don't sign anything until YOU have checked everything!…read moreDiscrepancy on the odometer AND finance rate quoted that I found. Had to get a notarized amendment for title. was told "it's no big deal!" Umm, yah it is...its called the truth! Constant interuptions. Felt as if I was inconveniencing him when nearly 1/2 the asking price was in hand...i never tried to talk him down or ask for outrageous extras. Has a body shop, vehicle still had paint issues. Thank God, I am happy with my vehicle and wanted this specific vehicle as to why I completed the sale... however, the ink wasn't even dry yet and John turned shi$%y towards me. Just be alert.

Although the staff was really polite and accommodating, we couldn't help but feel like we got…read more'taken' on the price. The price on our new Honda Pilot online was a discounted $50k. We got to the dealership and the sticker price was $54k, but when we received the 'offer' from the Finance Manager, it was $58k!!! The salesman said it was because of 'the market fluctuations'. Additionally, the vehicle we went there to test-drive was mysteriously not there when we arrived. (we had made an appointment that was confirmed over the phone in the days prior) We bought the vehicle that was there, even though it wasn't the color we originally wanted, but we probably won't go back there again.

I was forced to pay Commonwealth Honda $175.00 dollars to diagnose my car even though they had no…read moresolution. There technical team was not able to clearly make a recommendation on a fix. What they wanted me to do was to pay for a service that they were guessing on to see if that would fix the problem. If it didn't, then they wanted me to proceed forward AGAIN and pay another fee for parts and labor to see if that would fix the problem. Frustrated, I WILL NEVER BUY A CAR THERE AGAIN OR BRING MY CAR FOR SERVICE NEVER!

I have been a LOYAL customer of Comm VW SERVICE for a couple decades+ because I have generally had…read morean overall positive (although somewhat expensive!) experience. Today I had my annual vehicle inspection performed. I felt like I was shook down. I was told "all was ok with my vehicle"* besides the need to replace the front wipers; otherwise, my vehicle would FAIL inspection due to a TINY oh so small streak on the windshield when the wipers & spray were operated. Absurd is a good word to describe the situation. The wipers were FINE--I'm a freak about having a clean windshield and I do periodically replace the wipers AS NEEDED. Moral of the story: Check your wipers and clean them if necessary before having your vehicle inspected at Comm VW. I travel by Colonial VW in Medford during my commute and I'm thinking they may receive a visit from me for my soon approaching 130K service. (So much for MY loyalty!!). *I was told "all was ok" with my vehicle BEFORE it was driven away to be inspected--WTF? It appears an onsite "replacement parts" inspection was done first and that's when my wipers failed, but why was I told "all was ok" BEFORE my vehicle was inspected? P.S. I arrived at 8:25 A.M. and was told 20 or so minutes. I left around 9:40 A.M.

Get yourself a great deal on a new or used vehicle!…read more The staff is very friendly, prices are fair - and they have many different makes - Honda, Chevy, etc The showroom is very clean and the service is top notch!