my nails were great…read more technician next to me coughed non stop. no mask, no water. so unprofessional and didn't apologize. very gross

I am really happy about this salon- I love the ambiance and it's Huge inside! The ceiling looks…read morelike you're on vacation, and the nail tech talks to you! I usually want to be chill and be quiet and that's respected too. Recommend. I'm also happy that my nails are done thinner than thick... preference

I was taken back when I entered the salon for a nail appointment-the cleanliness, cozy, soft, and…read morejust wonderful atmosphere was enough for me to feel comfortable! Prior to getting them, I had initially thought about getting them here or not, but the moment I had hesitantly showed the staff my inspo pic, she assured me it was possible to do. I had worse experiences in many nail salons so I was quite surprised and happy by how the results turned out! I love it, love this salon, and the people here. Will recommend is your near Guildford area!!

I have been getting my nails done here for almost 2 years and I have always had amazing…read moreexperiences, until today. I got a french manicure and pedicure done yesterday which was done amazing and when I got up this morning I realized one of my toes had a chip in the white polish. I went in to the salon not thinking it would be a big deal to see if I could get it fixed before my trip and the lady who came to assist me was extremely rude and made me very uncomfortable for even asking to get it fixed. I never complained about the service and she made it seem like I was a huge inconvenience, was giving me dirty looks, talking to the other employees and even though I couldn't understand exactly what she was saying it was very obvious she was not talking very nice of me. This was very embarrassing and she even had the nerve to tell me to call next time after she started to fix my nail. The previous owners were wonderful and had great service and staff ALWAYS. Since the recent transition things have changed. I never leave bad reviews but I wanted to this time in hopes the new owners read this and can understand how rude this one particular employee was. Having staff like this will turn clients away very quickly. Even though this is a convenient salon for me, I am really considering never going back because of this awful treatment and how embarrassed this employee made me feel for such a small ask.

This was my first visit to Smile Nail Salon and I had a great salon pedicure by Lynne…read more Salon was clean, appointment was on time, relaxing, plenty of colours to choose from and lots of great information and laughter shared! Will definitely go back!

I love these ladies Lynn And Nancy! So friendly and they do…read moresuch a good job. They don't rush and make sure you're happy. Pedicures include paraffin and stone massage no extra charge !!! I only found them a couple months ago and I already consider them friends ! Also ask for a stamp card !!! I haven't filled mine yet but I look forward to the freebie.

I used to come here a lot because it was cheaper than other salons, but you definitely get what you…read morepay for. The salon feels cheap and not very clean. One of the girls was giving me a pedicure and Anna (the owner) was giving me a manicure at the same time. The girl was scraping the dead skin off my foot and wasn't paying attention and scraped the side of my foot. Realizing what she'd done, she immediately dropped my foot in the water to hide the cut, which stung so fcking bad. I pulled my foot out of the water and blood was gushing out. Anna said something to her in Vietnamese and the girl ran to grab ointment and bandages. I'm not impressed that she didn't acknowledge her mistake right away, but I didn't make a fuss. The girl was so embarrassed, she didn't look at me for the rest of the time so Anna ended up taking my payment. It's surprising that she charged me full price and I'm an idiot for tipping on top of that. This was 2 months ago and I wasn't going to bother writing about this, but that cut is now a scar, which I'm not happy about. I will never go back there, if I had a health condition this could've ended even worse.

I decided to try this place after I saw positive reviews about the place. I managed to get a same…read moreday appointment. Covid 19 safety protocols are in place. They will text you the check in procedure -- call to let them know you have arrived and remain in your car till the nail technician is ready for you. What about those who do not drive? And I saw other customers who came in later who definitely did not call ahead to announce their arrival. Street parking is available though it can be tricky to get a spot during popular hours. Capacity has been halved as only alternate station is used and they are fitted with plexiglass. They should not be using the first station near the door as it was next to the nail polish display case. I could tell the customer in that chair was uncomfortable when I had to go to the case to pick out the color. And I was told to go pick out what I wanted. Definitely no social distancing for that. They did a double booking when I was there and the other client had to come back at a later time. This was quite the fastest pedicure I ever had. It was done in 20-30 minutes. As it was winter and cold out there and I did not manage to get "Rock star" parking aka right in front of the shop, I did not want to wear my flip flops out. So I waited for another 15 minutes for the nails to dry. Another thing to note was how the purpose of mask wearing was defeated when the nail tech pulled down her mask to blow on my toes to dry them faster. I was stunned but just prayed for the best. I also did not like the fact there was a $1 service charge added to the bill when it was not stated anywhere in the price list etc. Be upfront about all charges so customers can make informed decisions. Maybe it was due to covid, but there was no toe separator being used while painting the nails. Other places would use tissue paper wound around the toes instead of the usual sponge separators. While the pedicure itself is ok, I am not sure if I will return again. I have been avoiding nail salons due to covid and this was my first pedicure in about a year and the blowing on my toes really shook me.

This is by far my favourite place to get a manicure and a pedicure. The staff are so kind and…read morefriendly to you and will always offer you a complimentary hot water or tea. If you get a pedicure, you sit in the massage chairs, and it is very relaxing. For the manicure, you can also get one with or without a massage, but I always like to recommend a massage as it is quite relaxing. If you have a reference idea for the nails that you want, you could always show it to them and talk through what they can do to achieve the look. I definitely recommend calling or booking online as they can sometimes get very busy and are not always able to accommodate walk-ins. With that being said if you are in the area, I do recommend just stopping in and seeing whether or not they have an opening if they do not then they will surely try to book you in for a time that works. They also have a stamp card for services over $50 so that is always a plus and perk for loyal customers.

I walked in two weeks ago and they were able to fit me in right away. The salon is small but very…read moreclean and nicely maintained. They had a huge selection of shellac colours. My nail tech was very efficient, quick and gentle. She was able to clean up my cuticles without causing any redness or irritation. The colour I originally picked turned out to be lighter than the sample, and after doing one nail, she pointed it out to me and went and got another colour she recommended; I agreed and she went ahead with the new shade, and it turned out to be a perfect match for what I had originally wanted. I was happy she made the suggestion since I know some nail technicians just stay quiet and do what you've asked without question. The pricing is great, and the cheapest I've paid in a long time. It's two weeks passed and my nails are growing out great without any chips. One thing I noticed was that over at their pedicure section, the tubs all had plastic liners - I had read somewhere this is actually extremely hygienic and something that should be done more widely. I'm excited to have found a nice nail place in my area, since I've tried a few in the past that were either too expensive or didn't hold up. I'd definitely recommend this place to others.

I haven't been here since the ownership change in 2023 ( according to Google)…read more I have never left a pedicure with blood coming from my toenails! I had asked for the parifin add on, there was confusion as the word "wax" was used, straightened that out when I arrived and did not receive it I went on a Tuesday and had to remind them that the sign out front said $40 on Tuesday for a pedicure Not the$48 they were going to charge me.

Careful!!! It was a really bad experience. The lady doing…read moremy pedicure might have been inexperienced; since she started using the file all around my feet, causing scratches that made walking unconscious for days! She didn't even ask if the towel at the end was hot and just wrapped my feet in it. When I went to the place to complain, she literally laughed and told me ai must have caused the scratches myself with my shoes - like seriously?

Six days ago I got a gel manicure at Pinky's. Two days ago I noticed that one of my nails had a…read morehuge chip/rip in the polish so yesterday I went in and they repaired/redid that nail at no cost which was nice. But just now I noticed that another nail has a huge chip/rip in the polish. This manicure cost over $60.00 and hasn't lasted even a week - beyond the chips I now have hangnails which I've never had before. My hands look worse than they did before. I've included a photo of today's damage. Six days, $60.00 and this is what I have to show for it. UPDATE - a second photo as I woke up this morning with another chipped nail. Three chipped nails in under a week. UPDATE - a third photo as a fourth nail chipped today at work. Four chipped nails in a week.

Book in 5 days ago for a two manicures. once we arrive, they only have one nail technician…read moreavailable.. she bounces between the both of us. she starts off by telling her coworker she is hungover. Rushes through the manicures, no cuticle clean up, or hand massage. Nails are poorly painted, honestly look worse than they did at the start. it felt very rushed, and like she just did not care. She just wanted to get everything done as quick as possible. Do not recommend.

I've been a client of FNL for over twenty years, and through all its different ownership changes, I…read morefind that the current iteration offers the best service with skilled technicians and up-to-date nail technology. Big shout-out to owner, Leanne, who extends her personal warmth to her clients with offers of beverages and spa service. Most of the technicians I have known have been exemplar in their skills, most notably, Hazel, Anna and Cindy. I'm always being introduced to a new and novel style ---check out the "cat eye" finish for fun, fun, fun in the summertime. Fantasy Nails---great name for fantastical nails. Just love this place!

Amazing place in town. I was happy to find this place. Clean, nice employees and the service…read moreoutstanding. A big thank you to Hazel for the wonderful pedicure. It was a truly spa experience. Jackie Fritz California