Closed when it was supposed to be open. Exterior of building did not inspire confidence or match…read morewith the word "luxury."

Have taken my 3 cars here regularly for several years. I have had one problem with an employee a…read morewhile back that asked me to leave for no reason. He told me that they were closed after I was next in line. But ever since I have had nothing but good experiences. They do a good job for the price.

Jeff at this location is terrible. He took my membership sticker and canceled my membership on the…read morespot. I have never had an issue with other employees at this location until 12/3/25 when I unfortunately had the pleasure of having him walk up to my car window. I had my kids in the backseat and they asked why he was mean. Goes to show his professionalism and his demeanor when he initially walked up to my car. After going through the car wash I processed what had happened and went to ask for my sticker back so I can use my membership for the month I paid for and he said no. I will admit I did use some language that I'm not proud of in the moment BUT I was taken back with how he spoke to me when I was in my car with my children. I left a review on google and a response was left with a number to call to resolve this issue. When I called the number Jeff answered the phone. He showed no remorse with how he acted and when asking to talk to someone else and said he "gave me a number to call" which was the location he works at. As someone who has 10 years experience in management I am taken back by the lack of professionalism this company has, especially this location. You need better training for your management staff.

Do not join the VIP membership. Their membership is exactly why the new law was enacted for easy…read morecancellation. i have been trying to cancel for sometime. I block the charge while I attempted to cancel the membership. Take 5 continued for almost a month to charge my credit card every day. There is no information on their website where you can go to cancel. I was finally able to locate a separate website where the cancellation step was listed. I send an email to cancel my service and received an acknowledged. Then I was asked for the following before they could cancel: 1. Date of the purchase and the amount charged. 2. First five digits and the last four digits of the credit or debit card used for the purchase. 3. A copy of the receipt or, Credit Card/Bank statement showing the charges that clearly show your name, amount and date. 4. Correct RFID 5. Exact location of the car wash site? All of the additional information on top of my written request to cancel the membership. This is insane.

Tommy's Express Car Wash is one of three in my area. I had been putting off getting her (Lexi)…read morewashed since dreading all the pollen, small wiggly tree remnants, and dead leaves. Not to mention the bird poop. My baby was being neglected. Finally decided today, with little sleep behind me, to check out Tommy's Express Car Wash. Max was great in explaining everything, including the policy for military discounts. He was as courteous as all the staff I encountered and seemed not to be bothered as I got to know the lay of the land in using the vacuum cleaner. It was free to use, and I really needed to restore my Accord to her former Diva status. Thank you, Max. I know that I will be returning again to have my chariot washed. Terrific experience to begin the week ahead!

I was a dedicated member of Tommy's Express Car Wash. The last few months my credit card had been…read morecharge double due to a system error. I informed the company of this error, and the first guy was very apologetic and ensured me the issue would be resolved. Unfortunately, the same issue reoccurred, and I had to recontact the company again. The second guy was very professional and told me once again that he would resolve this issue. Today, I noticed only one of my vehicles were active, in oppose to two. So reached back out to the company on Raeford Rd, Fayetteville NC at 3:14pm and this guy was extremely rude!!! He treated me like I was nothing and completely brushed me off! As I result, I have cancelled my subscriptions! I'll send my money elsewhere!

These MF have been charging my card after I clearly stated I was not doing a membership, over 6…read moremonths of them charging my card! They don't even have a way to contact them because they don't have the correct phone number posted. Place needs a reality check and a refund policy ASAP! DONT GO UNLESS YOUR GETTING A MEMBERSHIP FOR LIFE!

Arm not working, only 1 employee, no towels available, no air hoses, and charges more than the…read morecompetition, never will I return.

i did get an unlimited pkg. however i moved from the area in september. i emailed as the website…read moresaid to do and gave them my plate number and last 4 of ssn (as they said to do) and they are still debiting my bank account every month. i have sent more emails asking to stop and they have now debited it again on the 24th of february. my next corespondence will have to be my lawyer i guess!!!! probably never get all my money back after the cancellation.

I came to get car wash. The credit card machine was messing up so I ended up paying cash. I then…read moregot a charge for the car wash on my card. I keep calling to get it refunded with no luck for them to answer. One month later and I'm getting billed again. I don't even live in this state and I can't get anyone to answer the phone.

I got my husband Toyota Tacoma washed. We had accidentally spilled some of our protein shake and it…read moregot through the seat. They did an amazing job cleaning and taking the smell away. The dog hair was still on the other seats. I would highly recommend to take out any thing of value. I did notice finger prints on my Ray Ban (it was empty) and Coach case (regular eyewear). The item was still in case but why did they have to open it? I had placed my sunglasses on and removed my eye glasses. I also had change in a designated area and it was gone.

They did a great job on my car, better than the other hand car wash I had done recently. I had an…read moreoutside only service and it was done quickly. The price was not bad at all. $15dollars for car wash is ideal, plus 5 dollars tip. They also have different rates say for basic, or inside cleaning, and vacuum. When I came I was the next in line, so I don't really know how the wait time would be if it gets crazy busy. There was only one guy working in the line when I came, and he did it quickly, and properly. I am satisfied with the service. They have waiting areas outside and inside- enough seats to accommodate rush hours. They also provide basic car maintenance and repairs, I think. Call ahead to inquire though.

I'm honestly not even sure how to put into words how disappointed I am with this car wash. I paid…read more$32 and specifically asked them to pay special attention to the roof since it had been a while since my last wash. Unfortunately, that request seemed to be completely ignored--the roof was still dirty when I came out. To make matters worse, I had to try five different vacuums before I found one that even worked, and the one that did barely had any suction. There was still debris on the car that should have easily come off during a proper wash. The employee directing cars into the wash seemed far more interested in talking to someone else than paying attention to the vehicle he was guiding. Considering I was already a bit nervous going through the wash, that didn't exactly inspire confidence.

Ok I gave yall several good reviews but now the bad please work on the vacuums! Many are weak or…read moredon't work at all.

Skylar was very friendly and helpful. The car wash cleaned our rental to our satisfaction and the…read morevacuums were plentiful. Great price!

Can yall plz replace or fix the air blower guns they are all not working and I can't clean in the…read morecracks of my car I never get a full clean due to this....I will be considering canceling my membership if not!