I brought in a pilot suit to have Velcro attached so I could properly place patches on it. To my…read moresurprise, instead of professionally sewing it, they used self-adhesive belcro -- the kind typically used to stick down carpets. The result was a sloppy, poorly executed job that was completely unacceptable, especially given the outrageous price I was charged. I never complain about the cost of other people's work, because I hate when people try to put a price on mine. But if you're charging premium money, then you need to deliver premium service. No excuses. Since the change in management, prices have gone up by about 50%. I understand the cost of living is high, but this level of increase -- especially when paired with a clear drop in service quality -- is just unjustifiable. I'm deeply disappointed. This isn't just about money -- it's about basic respect for your customers.

it's a great service and everything is done in premises. all presentable I recommend it 100% they…read moreresponsible always

I love this Place!! is the better dry clean in Miami for sure, super affordable, professional and…read morekind staff.

Giving it a 3 because the items seemed cleaned okay. I'm concerned about the price discrepancy and…read morelooking at my Tide Cleaner bill up north in NJ. The same shirt Iron & Steam charged 16.50. See my receipts from Tide as well for the same shirt was $3.59! Time to hang this place up to dry!

From entering the location and seeing the friendly customer service and clean business, good…read moreprices, great quality. I was very happy with the service.

Gone a few times and did a great job. The service is top-class. The value of the time was goid.read more

Disgusting attitude from the front desk OWNER. I was greeted with nothing but disrespect from the…read moremoment I walked in. I was questioning their $64 comforter cleaning price tag and the worker told me to "use common sense" on a comforters weight. My education on comforters is not as vast as his clearly. Horrible service and employees are extremely rude. All the owner had to do was weigh my comforter. I didn't say I didn't believe him I simply asked for a breakdown on the cost. I wish I didn't pay anything to this establishment and left my comforter there. I've never been spoken to like that from a business owner working for a service I am paying for. I asked for someone else to work with during check out and he said there was no else to help me.

One time they burnt and ruined two blouses, I let it slide. Another time I missed an item and had…read moreto come back for it. It took them a long time to find it. Lastly, I had 2 jeans fixed, I picked up and paid for both. I trusted they were done because it was an inside stitching that I wanted around existing torns from the jeans knee area that I wanted to prevent from getting worse. After a few weeks realized one of the jeans was fixed and the other wasn't even touched even though I paid for both Jean repairs. Also, the only one that did get fixed was also coming apart so I decided to bring them both again for the help. Not only did they denied that they had even worked on them (in a way just flat out calling me a liar) They insisted in charging me everything all over again. When I obviously refused but even met half way by asking for at least a discount, they totally denied helping me completely. The manager was simply the rudest asking me to leave without wanting to listen to what I had to say. He basically said, nothing will be done, you can go. Not once was I rude, or raised my voice. At all times I was cordial, just asking for some type of consideration and trust. I would never lie. It's a jean repair for gods sake! I Even asked them to check on their records from the past so they will see that the job was done on their location.. They obviously denied because they have no system and no way of checking anything from before. This will be my first bad review I ever post in my life. I believe that if you have nothing nice to say, it's better to not say anything at all... But honestly I was humiliated and called a liar... by some irresponsible and dishonest people and I won't take it. Mostly to prevent other people to go thru what I just had to experience. I do not recommend this place at all!!!! Worst dry cleaners ever! What a shame they have to be part of Coconut Grove. Not even trying to give me the slightest solution. I guess one star is the minimum.. I would even score them with even less than that.

They took my dress from floor length to knee length and it came out perfect. Dry cleaning was crisp…read moreand clean. Great dry cleaning spot after a terrible experience with another dry cleaner.

Everyone is so helpful and friendly. I will only come here for dry cleaning and alterations. I have…read morebeen to several dry cleaners in the area and non of them come close to the great overall service I receive from Romi Dry Cleaner.

Great service, I had a large job for them, which they took care of and delivered to my home as…read morepromised

I brought in this shirt for ironing. When picking up, it was all covered with yellow stains. They…read moresaid they were going to fix that. At the second try, they completely ruined it (see picture) and they did not assume any responsability. The guy in the picture said "I can't guess this would happen when ironing", so, on top of everything he gave me attitude. I gave them a perfectly fine shirt and came back with nothing.

Haven't had to use a dry cleaner in years! Called around for quotes for a couple of suits and…read morebusiness shirts. Padron's did my two suits and 5 shirts for what some cleaners wanted for one suit! Every garment was perfect!

Clean and very quick. I had a party last minute and they were able to quickly fit me in, for an…read moreadditional price, but it was well worth it. Will definitely be coming back in the future!

Been using CJ's for years! Cheaper and more reliable than on base, or anywhere else. Recommend 100%read more

I'm upset because when I picked up my clothes, someone had stapled tags through the very top of my…read moresilk blouses as opposed to stapling to the size tags inside leaving very noticeable holes in each thin silk collar. The brainiac who did this needs someone with a brain to correct him or her.