Excellent customer service and attention to detail. I can't recommend them enough. They've saved me from a few "I need something to wear to this thing tomorrow night" situations on several occasions and they always came thru with impeccable results. Thanks again! Sebastian jimenez read more

Disgusting attitude from the front desk OWNER. I was greeted with nothing but disrespect from the moment I walked in. I was questioning their $64 comforter cleaning price tag and the worker told me to "use common sense" on a comforters weight. My education on comforters is not as vast as his clearly. Horrible service and employees are extremely rude. All the owner had to do was weigh my comforter. I didn't say I didn't believe him I simply asked for a breakdown on the cost. I wish I didn't pay anything to this establishment and left my comforter there. I've never been spoken to like that from a business owner working for a service I am paying for. I asked for someone else to work with during check out and he said there was no else to help me. read more

One time they burnt and ruined two blouses, I let it slide. Another time I missed an item and had to come back for it. It took them a long time to find it. Lastly, I had 2 jeans fixed, I picked up and paid for both. I trusted they were done because it was an inside stitching that I wanted around existing torns from the jeans knee area that I wanted to prevent from getting worse. After a few weeks realized one of the jeans was fixed and the other wasn't even touched even though I paid for both Jean repairs. Also, the only one that did get fixed was also coming apart so I decided to bring them both again for the help. Not only did they denied that they had even worked on them (in a way just flat out calling me a liar) They insisted in charging me everything all over again. When I obviously refused but even met half way by asking for at least a discount, they totally denied helping me completely. The manager was simply the rudest asking me to leave without wanting to listen to what I had to say. He basically said, nothing will be done, you can go. Not once was I rude, or raised my voice. At all times I was cordial, just asking for some type of consideration and trust. I would never lie. It's a jean repair for gods sake! I Even asked them to check on their records from the past so they will see that the job was done on their location.. They obviously denied because they have no system and no way of checking anything from before. This will be my first bad review I ever post in my life. I believe that if you have nothing nice to say, it's better to not say anything at all... But honestly I was humiliated and called a liar... by some irresponsible and dishonest people and I won't take it. Mostly to prevent other people to go thru what I just had to experience. I do not recommend this place at all!!!! Worst dry cleaners ever! What a shame they have to be part of Coconut Grove. Not even trying to give me the slightest solution. I guess one star is the minimum.. I would even score them with even less than that. read more

Have been coming here for years. They knew me by name by my second visit. Great service!

It's a wonderful family run business! Everything comes back perfect!! Love it here! They also do wash and fold.

I have coming here since I moved to the Grove in 2001. They know everyone by their name. Old school customer service. Love these guys. You figure in the Grove it would cost an arm and a leg but it doesn't. read more

Definitely recommend! I love the staff here and I love that it's family owned and operated. They make you feel like family and I enjoy doing my laundry here. read more

Coconut Grove Laundry & Cleaners - Post workout laundry pick up! =great day! - Laundry Services Near Me - Miami, Florida

I like this place! It's always so quick to drop off y laundry and the staff is always friendly and helpful. They always return the clothes earlier than expected and smelling brand new! read more

This is a locally owned dry cleaning service in the heart of Coconut Grove.. they also do alterations & other services. the staff is really nice & welcoming. Turnaround time is quick & they do a great job. read more

I recently dropped off the pants to my wedding suit that I wore once, on my wedding. When I picked them up, they were torn with a hole in them, which was caused by some sharp object (see pictures). The pants are ruined. When I called them and mentioned this happened, the immediate response was "we don't put holes in clothing" and then the man proceeded to start blaming me for ruining my pants, saying it must have happened without me knowing. WOW. I was floored. Talk about poor customer service. Absolutely awful. I treated my pants impeccably during my wedding and inspected them after, so I know they weren't damaged when I dropped them off. What am I supposed to do? Businesses like this can just blame their customers and there is literally nothing that can be done. At the very end of the call, I was begrudgingly told to come in and see if they can fix it. They can't, the pants are torn. I called the shop that made the suit and they said the pants need to be replaced. Any repair will still be visible. What a disappointment of a business, not only denying any responsibility but making me feel horrible and blaming me. I'm going to enjoy posting my review anywhere I can and will talk poorly about this business to anyone who will listen. I've written many reviews online and this is my first negative one. I normally keep these experiences to myself, but the response from the business was so infuriating I had to share it. Thanks Coconut Grove Laundry and Cleaners for the absolute worst experience! Hopefully no one else has to experience being treated so poorly. I doubt management will even care about this review, given how they treat their customers. read more

See all

I don't really tend to leave reviews, I've always found the practice to be archaic-- but this experience left me very insulted and disappointed and it felt only right to share it so that future potential customers know to avoid this company. On Saturday 10/21 I called Coconut Grove Dry Cleaners to inquire if I dropped off some materials (three large table cloths) if they could have these items ready by Monday. The man on the phone was friendly and said sure, so I went over and dropped the laundry off. He said it would be ready Monday by 4pm. Some scheduling conflicts came up, so on Monday I called them around 10:30 and asked if there was any chance I could pick up the laundry earlier than 4. A few things to note here: 1. I was more than ok with the answer being "no." I could find accommodations and help to get this laundry picked up if it simply could not be ready before 4. No big deal. 2. I was courteous and polite with the man on the phone, completely understanding that what I was asking was something that might not be possible. Really, truly no big deal. So what does the man on the phone say? "We'll see." And then HANGS UP on me. What??? Honestly couldn't believe how rude he was, pero bienvenida a Miami I guess. I called back because, honestly, wtf. The man didn't get my name, didn't inquire as to my ticket number. How does a "we'll see" answer the question at all? So I call back, and say, still kind and courteous to give him the benefit of the doubt, "sorry sir, I don't know if the call disconnected but I just need to know if this is possible." He immediately started SCREAMING at me, "MA'AM. HELLO. CAN YOU HEAR ME. ARE YOU LISTENING. HELLO. HELLO." Feigning a "poor connection" but also inferring that I wasn't listening to him. We both know the connection was fine. I let him yell, and eventually say "sir, I've been nothing but courteous, patient, and kind to you and I don't deserve to be spoken to this way. I'm just trying to get an idea of if this item can be ready by 2pm. His response "well, I said we'll see. We'll just have to see. Maybe come by around 3? I don't know, whatever." I respond, "honestly I need more of a definitive answer, it's ok if the answer is no. No worries, have a good day." And disconnected the call. Y'all. I spent $160 on 3 tablecloths. I didn't bat an eye at the price, which, let's be real, was outrageous. I could have gone anywhere, but I chose this cleaner because it is a family owned business in a neighborhood-y part of town and I wanted to support something locally owned. I will not be returning here. The person on the phone was disrespectful, rude, dismissive, and it wasn't even warranted. Honestly it made me cry after hanging up. What did I do to deserve that level of disrespect? Stay away if you value your time, dignity, and money. read more

Really nice family owned business, they have been in the Grove for many years, which speaks for itself. They care, and it shows.

Came in here to ask for a rec for wedding dress alterations in the grove 4 days before my wedding because it needed to be taken in in multiple areas. I wasn't expecting for them to tell me they would do it and I could come back first thing the next morning to try it on and make sure it was perfect. Well, it was! The seamstress did an amazing job for 1/5 of the price that I had previously paid for wedding dress alterations when I first bought it. Excellent service in every aspect of the word. I've used them before for dry cleaning as well and they do a ten-fold better job than any drycleaner in my neighborhood (Brickell). Thank you for your graciousness and for making my wedding dress fit like a glove! 5 stars all around. read more

Coconut Grove Laundry & Cleaners - Laundry Services Near Me - Miami, Florida

It always goes back to that old saying, "you get what you pay for..." I decided to try this place because I was tired of spending $200+ for dry cleaning from Sudsies (a far superior service by the way) and decided to give this place a shot since it's very convenient for me. I made the stupid mistake of bringing some pricey items here (2 linen suits, 2 shirts, 2 pants, and a cashmere sweater.) I should have trusted my gut when I dropped it off because the place looks ramshackle and dirty but decided to persist because I just needed to get these items clean. The guy who runs it is neither friendly nor rude - but simply asked me "how many pieces?" Instead of actually looking at what I was bringing to him for cleaning. I pointed out a grease stain and he basically ignored it saying "the chemicals will soak it up." Wonderful. Came back and my bill was just over $100 which was great, but the clothes smell dirtier than when they got there, the white shirt is now off-white, and he HUNG a cashmere sweater on a wire hanger. If you don't care about your clothes or don't have any nice pieces you want to care for properly, this is your place. If you have designer clothes that you want to prolong the life of, don't come here. Also, if you lose your ticket... I really have no idea how you would locate your "clean" clothes upon pick up seeing as they don't take your phone number or even your name. Very bizarre place. I feel bad because I want to support a mom and pop, but there's something to be said about going somewhere that actually has processes in place. read more

The man who picked up sounded like a simpleton and was not interested in being helpful. I'll shop elsewhere.

The laundry mat is located in coconut groove on the corner of a small street ... everyone is very friendly and helpful ... great same day/next day wash and fold read more

Coconut Grove Laundry & Cleaners - Laundry Services Near Me - Miami, Florida

This dry cleaners is not customer service oriented. After spending over $400 in cleaning and alterations, I will never return. They are so rude and do not take responsibility for alterations done. She (Cristina) cut my brand NEW jeans too short - she is now retired, and the new alterations gals had to add a piece of fabric to lengthen them. When I asked about this with one of the owners - he had nothing to say and simply turned around and walked away without any apology. So Rude!! They do not take responsibility for their business. No thanks!! read more

We were able to drop off and pick up the next day. They have parking which is nice for this hard to find parking area. Great service. We will use them again when we are back in town. read more

Was visiting from California and needed a bunch of laundry cleaned. This place had the highest reviews so we gave it a try. They did an great job at a reasonable price. read more

The price is beyond excessive. $48 for 5 shirts. Lots of better priced places for dry cleaning in Miami. Get your quote in advance before you drop off anything. read more

So I needed same day cleaning and this was the only place that did it in the whole of Miami around new years. Drop off and pick up was quick and easy and they did a great job. I will always come when I'm in town. read more

My family and I have come here for generations. As I grew up, so did the sons who now run this family run business. I've been to far more expensive cleaners, and even sent dresses to cleaners in New York in the past, but Coconut Grove Cleaners is ABSOLUTELY the BEST in the industry. I've seen reviews complaining about price. If price is the issue, not cleaning or service or customer care, then there are plenty of $.99 dry cleaners in the area. Use them instead. If QUALITY is on your repertoire, this is your place. read more

I used their dry cleaning service twice so far. It's a good quality cleaning even the place doesn't look like it. They are able to finish your clothes as soon as possible. It's a little pricey but worth it. I recommend it for dry cleaning. They have a customer parking which is great because hard to find street parking. read more

Love this place! Can't believe I haven't written a review earlier. They do dry cleaning, wash clothes by the pound, & offer alterations. I've had all 3 services here & they were great. If I have ever needed anything ready that day. I come in early & later on on the day I pick it up. They are all about their customers. I once had a friend drop off my laundry & I was in such a hurry (it was right before I left on a trip). That I accidentally dropped my phone in my laundry without realizing. I realized like half an hour later frantically asking if they had seen my phone. They immediately reassured me it was there. That they would wait for me. I really appreciated their honesty. Also about the alterations I had a beautiful silk & lace dress from Ralph Lauren that was for a wedding I was a bridesmaid in. The dress was just a tad too big on me. I was very scared of taking it anywhere. As I was dropping my laundry I realized they did alterations. I came the next day scared to ruin this dress. 1. It was expensive. 2.It was my bridesmaid's dress!!! I came back a few days later & my dress fit better than ever. It was perfect. Loved my dress!! I'm really glad I found a place for my every week needs. Free parking in the back. read more

Great, old-school personal service here. Two incidents that are review worthy: -husband needed a day-of service when he noticed the suit he needed for a wedding was dirty...called them at 4:30pm and they said they would wait for us to get there, although they usually only wait until 4:00 for 1 day service...thanks! -took my wedding dress here for cleaning and preservation...I was concerned bc they outsource this service and didn't want my dress lost. They called me several times to assure me it would be safe and updates me on status of its arrival. Definitely recommend this place! read more

This is probably the best dry cleaners I have ever been to. I live in Brickell and will drive here for dry cleaning. They are amazing for the following reasons: (1) Same day dry cleaning for an extremely reasonable price. Check these times but I think if you drop it off by 10 AM then you can pick it up by 4 PM that day. (2) Extremely professional and courteous. The staff all speak English and they are just incredibly nice and polite always. (3) I've never had any problems. They've never lost anything, stained it, not had it ready on time, etc. (4) All-around great prices. (5) Easy, free parking in the back. read more

Exceptional customer service and quality laundering! Vacationing in Miami recently I found CGL&C. I was returning to work directly from my vacation and forgot to get my dress shirts laundered until the last minute. They were so accommodating. I dropped off the shirts late on a Saturday morning and, although they aren't typically ready until 4:30pm, they made an effort to get them done earlier for me so that I could keep my afternoon plans. They were kind enough to offer to drop them off at my hotel if I needed. However, they rang me about 1:15pm to say they were ready so I could easily pick them up myself. In this day and age, this family run business is a first class example of wonderful customer service. read more

Locally owned and family operated. Great customer service. Always fast and efficient. Very flexible with pick-up times. Always right the first time. I have never had to ask to do re-work. You can also take over-sized comforters and area rugs. read more

Great Service and wonderful customer service. Thank you for all these years of helping me with my laundry!

It doesn't take too much to make me happy when it comes to dry cleaning. I mean, I want convenience but most importantly, don't loose or damage my clothes. Right?! Well this tiny, simple place tucked away in the grove steps it up with neighborly service. They remember their customers and are always incredibly pleasant. Each time I go in, they ask about my family, who also take their dry cleaning there And by name! That is crazy to me. It's just a sweet place, filled with sweet people, giving you a good service. This is something we do not see too often and I appreciate that they run their business they way they do. So welcoming and inviting! And to top it off, I walk out with a hand full of clean clothes each time. Can't beat it! read more

Dropped off 3 dresses and 1 blazer Saturday morning at 8:30 AM. I needed 1 dress done that same day, but I told the man who was helping me that I could pick up everything else on Mon or Tues (as they are closed Sun). He told me they could have all 4 pieces done that same day! He said to me "you are the early bird and this is your worm" :) Really pleased with the results! The total for the 4 pieces was $58 which I find reasonable for quality dry cleaning. Also, the customer parking lot in the back makes it so easy to be in and out quickly! read more

For more than 15 years I have trusted Grove cleaners with all me nice clothing.. Hard working bunch... read more

I requested the price by email for business shirts. I was informed $3.50. When I went to pick up my shirts, I was charged $8 per shirt. I couldn't find the email again at this time so didn't fight. I've finally found it and wrote them to request an explanation but never received an answer. I strongly recommend to look somewhere else. read more

Do not bring your clothes here! The worst service and experience a person can have at a laundry service. Paid $8 per piece for next day cleaning. When I go st 5pm to pick up my three pieces they tell me that only two are available. To come the next day that is a Saturday before 2pm. Now they can even find the shirt and act as if its not their problem. Horrible customer service and careless attitude. Apparently only in business because its the only place in coconut grove. Would drive 20miles not to deal with the people. read more

I called after hours and they were still there. I asked them if they could dry clean a suit in one day and they told me that if I brought it by before 11am, I would be able to pick it up between 4 pm and 6pm that same day. I brought it in, they were very nice, and I was out in a flash. I came back the same day to pick up the suit and it looked great. They also did a great job cleaning my tie. It was $20 for the suit and the tie. I don't know what the going rate is around here, but I'm pretty happy, especially considering it was same day service. I'll be back! read more

Good job cleaning my mattress cover that wouldn't fit into my washer. also some silk blouses. Never cheap but well done.

I went to the cleaners to drop off a dress. The guy said that laundering dress starts at $14.50 but because this dress had multi colors and was fancy it would be $16.50. I negotiated it down to $14.50. When I came to pick it up, they told me $18.50! What? 1. I was told $14.50. 2. they scratched out the price on the receipt. I told the clerk the story and he gave me $2 back. Take a picture of your receipt before you leave your clothes there. They will change the price. Dishonest! I won't go back. read more

They do my laundry, they dry clean my shirts, everything is ready on time and the prices are very reasonable. Im a fan for sure.

I am new to the area and saw on Yelp that they had good reviews. I was there before 8am on a Monday and dropped off 5 items. I was given a pickup day of Wednesday which is wonderful! I picked up the clothes Thursday morning around 7:30am and they were ready and looked great. I am very happy with the quality of the service and will be back! read more

This is the best cleaner in the City. I had left money inadvertently and they returned it to me. What a great experience I have had.