I have done some work with with them and they are excellent! In a industry dominated by big…read morecorporations who only care about the bottom line BG is a breath of fresh air. Honest and fair priced

We had a crack in our basement wall that needed injection. They recommended a strap in addition to…read morethe injection for a reasonable fee, were courteous, helpful, and detail oriented. BG did a great job in a short turnaround. Highly recommended! Peace of mind at a good price. Thank you!

Alvin was great! This was the first time I had Alvin as my annual service and maintenance for my…read moreFrench drain (sump system) and backup battery. He was professional and knowledgeable and explained clearly and thoroughly. We would not hesitate to recommend Alvin. Ron C. West Roxbury

Had a bad winter with the Blizzard '26. Freeze and thaw cracked foundation. After reviewing and…read moreresearching for a reputable and capable company, I called Groundworks. Ben Settle, the Inspector came out and did a thorough in-depth review and analysis. He had the answer to our situation. Peter Greene walked us through operations process/finance options. Everything was so reasonable. We were in good hands. Jacqui Yarrell assisted us several times as well. These folks really took care of us. Then a team of non-stop nose to the grindstone professionals led by Troy Wiley literally dug in. They knew their business without a doubt. They came with Ben's plan in hand, tools, supplies, and answers to any questions and encouraged questions. We need more stars for these folks!

Scam artists. Bait and switch tactics. Quoted me one price and then doubled it after I paid…read moredeposit. Refused to refund deposit. They are under investigation by state police.

I hired this company to resurface my front steps, and within just a few days, the top landing began…read moreto crack. I contacted the owner, Mike, who told me to let the concrete cure for 30 days and said he would come back to fix the issue. Thirty days passed, and I reached out via text and email to schedule the follow-up. I was initially ignored for over a week. Mike eventually responded and said he would come out on July 16th, but he never showed up. Since then, his contact number has been disconnected, and he has stopped responding entirely to emails. Before scheduling repairs, I was contacted by State Police regarding complaints about this company's practices. Clearly, my experience is not an isolated case. It is worth noting that Mike guaranteed his work for five years in writing, and here I am just three months later, unable to get even basic repairs or accountability. I will be filing a formal complaint with the State Business Board and pursuing legal action. Save yourself the headache and avoid this company at all costs.

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

Called them because my elderly aunt was getting water in her basement anytime there was heavy…read morerainfall. I explained that it was a fieldstone foundation and the guy I spoke with said "no problem." The gentleman showed up when he said he would, which was great that I didn't have to waster 2 hours in traffic for nothing. However, the oddness ensued quickly. Every time I showed him a part of the basement, he'd say "Great. I'll take a look and find you if I have any questions" but his "inspections" would only take 2 minutes. So, we'd walk to the next part of the basement, he'd say he'd let me know when he was done, then I'd wait a minute or two and then proceed to the next section. (I swear I'm not making this up.) It was really odd. After his inspection, I said "what do you think?" He said they don't really do much with fieldstone foundations (which would have been very beneficial to tell me over the phone) but that he was going to talk with his boss and that I shouldn't worry because they wouldn't "leave me high and dry" (no pun intended.) He then excused himself once again to call someone and then a few minutes later comes back to tell me there isn't really anything they can do and we should contact someone who specializes in fieldstone foundation repair and then leaves. I don't know how long I scratched my head after that encounter. Drycrete might be a magnificent company to do business with and their work might be first rate but, from my single encounter with them, I was not remotely impressed and it was a grand waste of my time.

The work performed in our bulkhead was dramatically perfect. Besides the work being done, the crew…read morewas the most professional we have ever had. They were thoughtful, clean and very polite. Also, they are honest. I can't say enough about them in every way. I would not hesitate to recommend them for any waterproofing job needed. They go beyond the job and actually do more than was in the contract without charging for it. No one is better and they are truly perfect.

Bob and his crew installed an underground drainage system for a downspout at my house. I had had…read moreproblems with basement flooding when the previous downspout drainage system became blocked. Bob recommended a new type of drainage system and did an excellent job installing it. The way it is designed, it is highly unlikely that my basement will ever flood again. It looks very good and is hardly noticeable. They did a thorough clean-up after the work was completed. All this was done at a very reasonable price. Bob and his crew were very pleasant and easy to work with. I highly recommend Global Basement Waterproofing and would definitely use them again.

I had my basement waterproofed by Global Basement Waterproofing in 2013. They did an amazing job…read more They always respond and arrive during scheduled timeframes, including annual service appointments. Not only do they do a great job on installation, they use great equipment/products and they help educate home owners on the system and its maintenance. It's a huge relief not to worry about my basement flooding! I highly recommend them.

Dennis was incredibly helpful to us when we were buying a new home. He inspected the property to…read morelook for potential foundation issues. Dennis went above and beyond and we are so grateful to him for providing us with valuable information that informed our purchase.

I can't express how unreliable this company is. We have had 2 horrible experiences with them. They…read morecalled and asked me to remove a poor review I had posted in exchange for some discounted services. I did as they requested but after that time they did not answer emails or return phone calls to get the promised work done. I have re-posted the earlier review and am now adding another negative review. If I weren't required to give at least 1 star, I would have given none. The BetterBusinessBureau will be contacted before more potential customers suffer a similar fate.

The most undependable company I have every worked with. Was quoted for a project, contract was…read moresigned, and then they doubled the quote without any rhyme or reason. When confronted about the change of amount, they were very indignant and "take it or leave it". We were able to find another company that did it for a similar amount to the original, low quote. Left a negative review- they contacted us saying that they would give us a deal if we took the review down. So, we took the review down and they quoted us on another project giving us a 1-2 month timeframe. They then ghosted us and we have not heard from them in 7 months.