Several of my friends and I have had bad experiences here. The leasing office is super nice and…read morehelpful until you sign your lease then they suddenly become unavailable/very unresponsive. The amenities are nice but you have to pay for each resident to use the gym facilities (no thanks I'd rather go to Equinox). The doormen are 50/50. Some are very helpful and nice but others give attitude even to your visiting guests. There are plenty of newer properties in the area- while the units themselves are nice, I would much rather live in a place with nicer management and "family"... especially when you call this your home. We're looking forward to our lease ending and some of our friends have already moved out (and are happier).

Beautiful apartments on the Upper West Side on W63rd St. between Riverside Blvd and West End Ave…read more The building is one of many high rises in the area (close to the Rushmore, Trump Towers, Archstone). The building is still under going some construction but is mostly open and ready for rentals. The staff are amazing, such nice guys! They are always willing to help and friendly to chat with. The 40,000 sq/ft amenity space (shared with the condo building the Aldyn) just opened this week and I have to say I was beyond impressed. It is even nicer than the Equinox I belong to in Boston (which was also brand new). The space includes a full gym with pilates/yoga studios, spinning and fitness classes, swimming pool, full basketball court, two lane bowling alley, rock climbing wall - all for only $300/apartment plus and additional $100 for other adults in the apartment for the life of you living there! Pretty great deal! I was a bit annoyed that it took 4 months to get the amenities open, but I'm getting over that now! The location is really nice - steps away from the Riverside Parkway - beautiful! You can take the bike path all the way down to Chelsea Piers and the southern tip of Manhattan! Pier 1 and the Boat Basin aren't far either if you are looking for some fun and food by the Hudson! There is also a park/playground in front of the building which is great if you have kids or dogs. We are also only a couple of blocks away from Lincoln Center and Columbus Circle, Upper West side restaurants (between 72-85 on Columbus/Broadway/Amersterdam) and Hells Kitchen. I would recommend this apartment building in a heartbeat! I am loving my NYC life here.

I've experienced ongoing issues with the management and communication practices at this property…read morethat make living here more stressful than it needs to be. For example, residents have received automated notices about "outstanding balances" even when accounts are already paid in full. Instead of proactive correction or clear communication, tenants are left to sort out the confusion themselves. Some leasing agents are also trained to provide vague or non-committal responses, which makes it difficult to get direct answers on policies, fees, or concerns. Non-compliance fees have been charged without transparent explanation, and it often feels like residents are expected to just accept charges without clarity. There are also recurring accountability issues. Items like large water jugs or dollies get left in hallways, and instead of identifying the correct unit responsible, management has previously blamed the wrong residents. The same issue happens in the garage, where some people use spaces as storage, yet warnings do not always go to the correct tenants. This blanket approach to enforcement is frustrating and feels careless. Additionally, the leasing office environment is not welcoming. Privacy tints and curtains have been installed on the interior glass, creating an atmosphere that feels closed-off rather than community-oriented or approachable. The building itself is fine, and the location has benefits, but the management's lack of transparency, accountability, and consistent communication significantly affects the overall living experience. I hope improvements are made to create a more resident-focused environment.

With special mentions to Ingrid at Front desk, Rob with maintenance and Gary Goodrich in the…read moreleasing office, I would stay the entire staff at Rivertrace made our stay excellent. The apartments are spacious, gym is rarely crowded and well equipped and location is super convenient to both the bus to Port authority and the ferry/light rail. We have to travel for a few months so didn't want to renew, but based on this experience, will really consider Rivertrace as a first choice when we come back.

The leasing office is highly disorganized. I scheduled a virtual tour with them at 9:45 and…read morereceived a confirmation over email. No one reached out to me at the scheduled time. I called them at 10:15 and they said there was a mix up and said someone would reach out to me at 10:30 instead. Again no one reached out. I just received an email with a video of the apartment after calling again around 10:40. I specifically wanted a virtual tour so I could see the building amenities etc. After multiple emails, calls and two reschedules they were still unable to do the virtual tour. All I got from them was sorry I am booked at that time. No alternate time or anything. If leasing office doesn't care about new prospects then how little would they care about existing tenants.

We lived at Warren at York for a year and loved it! The apartment was great, location was…read morefantastic, and the staff were all very nice. Everyone from the concierge, to the maintenance people, and Amanda and the leasing team were always happy to help, and very understanding of and quick to fix any issues that came up. Our dog also loved the building! We will miss having a great dog run so accessible

(This review was from June 15th, 2023 when I moved out.)…read more I really would give them five stars just for Marina, Christina and Carly and the gentlemen who works overnight at the front desk. The Windsor at Mariners was a nice break from my old apartment. Im still looking for an apartment where it's more private but I think any apartment it will be the same. on the Penthouse those are very nice and super quiet/ private. I'm not moving out for any reason other than changing up location. My one bedroom apartment comes with plenty of closet space, washer/ dryer, and a decent bathroom. I love having a patio. You would want the apartment that has the balcony on the right side. You would get the better view. That's how mine is but still no privacy. I can hear my neighbors above me, the elevator to my right + the neighbor, and my neighbor to left of me. I also worked odd hours and caught all moments of life happening through the days. Neighbor dog does bark a lot tho. And not that they are being loud at all. It's just that the wall is thin and you can hear clear. So still a quiet, family friendly apartment building that is luxurious. Never complained though and not complaining now. Just my experience in the apartment. They do allow dogs and only small ones so I knew. Of course dogs will bark. Sometimes more than others. And if your apartment is right next to the elevator of course you'll hear it. It is a smoother sound than most. I'm 28 and younger than most. Location is great for a ferry ride in, Newark Airport, and a short drive to Rockland Bakery. Hoboken is close but river road and the lights are frustrating making it an annoying 30 min ride. Being by the water, city, highways... is why the price is what it is. It's just gorgeous and so fresh. Being able to take a walk by the water to get ice cream is the sweetest thing. But it's also because they are superior in service. Absolutely crush it and make you feel so welcomed. All within 15 min away you have Homegoods, Trader Joe's, Seak, Sushi Cruise, GW Bridge, Target, TJ Max, 5 below, Dunkin Donuts, European Wax Center, the spa and pancakes. Garden state mall is like 20 something minutes away too! There is a dry cleaners in the building. When you have a package the front desk will have it out waiting for you if they catch you walking in. That's very nice. The people who live here are super kind and friendly. And range in all different ages. You can walk to go get bagels that's nice too. :D

I really would give them five stars just for Marina, Christina and Carly and the gentlemen who…read moreworks overnight at the front desk. The Windsor at Mariners was a nice break from my old apartment. Im still looking for an apartment where it's more private but I think any apartment it will be the same. on the Penthouse those are very nice and super quiet/ private. I'm not moving out for any reason other than changing up location. My one bedroom apartment comes with plenty of closet space, washer/ dryer, and a decent bathroom. I love having a patio. You would want the apartment that has the balcony on the right side. You would get the better view. That's how mine is but still no privacy. I can hear my neighbors above me, the elevator to my right + the neighbor, and my neighbor to left of me. I also worked odd hours and caught all moments of life happening through the days. Neighbor dog does bark a lot tho. And not that they are being loud at all. It's just that the wall is thin and you can hear clear. So still a quiet, family friendly apartment building that is luxurious. Never complained though and not complaining now. Just my experience in the apartment. They do allow dogs and only small ones so I knew. Of course dogs will bark. Sometimes more than others. And if your apartment is right next to the elevator of course you'll hear it. It is a smoother sound than most. I'm 28 and younger than most. Location is great for a ferry ride in, Newark Airport, and a short drive to Rockland Bakery. Hoboken is close but river road and the lights are frustrating making it an annoying 30 min ride. Being by the water, city, highways... is why the price is what it is. It's just gorgeous and so fresh. Being able to take a walk by the water to get ice cream is the sweetest thing. But it's also because they are superior in service. Absolutely crush it and make you feel so welcomed. All within 15 min away you have Homegoods, Trader Joe's, Seak, Sushi Cruise, GW Bridge, Target, TJ Max, 5 below, Dunkin Donuts, European Wax Center, the spa and pancakes. Garden state mall is like 20 something minutes away too! There is a dry cleaners in the building. When you have a package the front desk will have it out waiting for you if they catch you walking in. That's very nice. The people who live here are super kind and friendly. And range in all different ages. You can walk to go get bagels that's nice too. :D

I have been a resident here at Liberty House for, what would've been, 10 years, and it pains me to…read moreeven write this review...but, enough is enough. I received a lease renewal of over 18%, which I found absolutely insane not only due to the length of my tenancy, but to the fact that this increase was not, in any way, justifiable by current market trends. However, thanks to the help of Samantha, she was able to present me with a much lower renewal that was more realistic. I was ecstatic because Samantha was able to keep me in my budget so I can continue living in my home where so many beautiful memories and accomplishments have been made. Since I've been here for so long, I've seen MANY managers come and go, and Samantha has by far been the most helpful, most genuine, and most caring. However, Lordis MUST be held accountable for her consistent malicious actions and disgusting commentary. I had to write this review anonymously due to Lordis's proven track record of making any resident's living experience so miserable to the point where they are forced to move out if that resident speaks up on her behavior, and I refuse to allow her to do the same to me and my family. As I was waiting for the elevator after leaving the office to discuss my renewal (the elevator is right next to the office, by the way), I overheard Lordis say "Sam! Did they renew?" Samantha responded "yeah, I got them a better renewal offer." Lordis then responded (and I remember word for word because I was in such disbelief), "those kind of people are always looking for discounts but want to walk around thinking they're royalty like they don't stink up the whole hallway!" (For reference, I am from India and my husband is from Pakistan). There was a brief moment of silence, assuming everyone else in the office was in the same disbelief, then she continued while laughing and said "it's true! Right, Patrick? Tell me when you walk past any of those Indian apartments it doesn't stink!? Nobody wants to smell that curry all day. We could've let them give notice, sorry Sam." I pulled my phone out to begin recording, but the statements ended there since it was clear that Samantha and Patrick was not entertaining her foolishness. This was extremely hurtful and heartbreaking because I was so excited to go upstairs and let my husband know that we can renew our lease for our home that we loved SO much. But, within just 10-15 seconds, that excitement was shattered. My husband and I have given our notice to move out. How could we possibly continue to live in a place where with such a disgusting, evil, and malicious manager? 9 years. We're letting go of our home for the past 9 years. It would've been a MUCH better staffing decision by Windsor if Samantha was hired as the main manager, but instead, they decided to hire a monster. Going through previous reviews, I see there is someone from Windsor that responds. So I would like to state, since this will clearly be seen by someone higher, that my husband and I do not wish to rectify, speak about, or meet with ANYONE regarding this review as we would like to enjoy our last two months living here without being exposed to Lordis malicious and retaliatory behavior. However, just a word of advice, get rid of that monster before she causes this property to lose more residents and before she runs your business through the mud. As a resident, we always only see Samantha and/or Patrick running around and doing all of the work anyway, so there is clearly not a need for her. To anyone looking to potentially live here, it's a great property in a beautiful neighborhood. Samantha is a wonderful resident manager and Patrick is a sweet kid. But, if you come tour, ask of Lordis is still the manager. If the answer is yes....RUN!!! Do not move here until this monster is replaced.

I have rented in the NYC area for 10 years and have never experienced a worse property management…read moreteam or company. Steer clear of Windsor Communities at any cost. Do not rent here if you have even one other option. The building management company at Windsor at Liberty house is unresponsive, impossible to reach, and deeply apathetic towards the people who live in the building. When there is an issue, they are not present, available, or helpful, regardless of the severity of the situation. For emergencies, they will route you to the maintenance team, the leasing office, or a call center. There is no direct email address or phone number to contact Windsor Communities or the management team for 100 Dudley Street. In the event you do make contact with them, they will not help, or assist you in addressing whatever issue may have arisen. The "management" provided by Windsor Communities is either (A) non-existent, or (B) actively harmful. A short list of issues we encountered in our 1 year tenure in this building: (1) the fire alarms are repeatedly faulty (usually going off late at night); (2) the parking garage in the south building does not reliably shut/lock, and is constantly breaking down, risking vehicle theft and damage; (3) several of the key elevators used by residents are regularly broken/out of use for maintenance; (4) there is no secure package system. Packages are routinely left outside the building, inside the front entrance, in the common area at the 100 Dudley entrance, or otherwise unsecured; (5) the management team has routinely completely disregarded communications regarding ordinary course payment disputes; (6) we were charged amenity fees for a gym that was largely unavailable; (7) we were also routine double-charged and erroneously charged for parking; and (8) even though we were only here for one year, we had multiple significant appliances break and need whole-sale replacing (fridge/freezer and dishwasher). To be clear: some of the apartments themselves are nice, and the building maintenance staff are fast and responsive for true maintenance issues. Even the leasing office personnel try to be helpful (though candidly, they are rarely ever physically present or available by phone). However, none of that even slightly compensates for the complete failures of Windsor Communities to properly manage this building and attend to the welfare of its residents. Do. Not. Rent. Here.

Emily and Nyssa were a brilliant tag team !…read more They patiently answered a lot of my questions ! And I have a lot of questions We were also very picky about what we wanted. And she was able to understand exactly what we needed - a perfect apartment Seems like a great place managed by a great team ! Thanks again

Very nice apartment, we particularly like the management in leasing office. Always ready to help…read moreand with a big smile. Hurma, Aris, Krystal and Desiree you guys rock. We are in these apartments from 2 years and never had any major issues. I would definitely recommend this community to my friends and family.

We've had a great time in the building. Ricky who works in maintenance is very helpful and kind,…read morealong with the rest of the staff!

Building used be well managed, but now its a nightmare. Bad plumbing, broken elevators, and…read moreindifferent building management. Most apartments are rented out to students / corporates. These then "split" apartments and sub-let to multiple "residents" overcrowding shared facilities such as the laundry rooms. Laundry machines are not well maintained, expect to pay for outside cleaning and laundry. All in all a terrible place. If you are a family, consider other, much better options in the area.

Professional staff! To be honest, I've never had an issues with management -- any questions or…read moreconcerns I had were always addressed in a timely matter. I love on conveniently located the building is! (Walking distance to Whole Foods, Penn Nwk, NJPAC etc). Professional staff, maintenance team responds to any issues that I have with the quickness. I had a dryer that gave out and it was replaced within 20 minutes the same day. I love it here so much I even upgraded units and signed a new lease when my old lease was up.

I lived in the double balcony apartment on the 30th floor. Apartment 30c for almost 2 years. Nice…read moreview of the city. Great building staff but property management is horrible, specifically Danira. Jaye is great at customer service but acts like she is not aware of anything and has to defer to "management" for everything. They are unprofessional and do not treat people with kindness. Also the building had roaches, many of them that would not go away, even with treatment. Other than that I enjoyed living downtown newark and having a phenomenal view. Try other buildings in the area. Heard they are nicer inside. Lastly frequent elevator outings and fire alarm malfunctions. Imagine being on the 30th floor with a fire alarm malfunction, after 9/11