I intentionally waited three months after our project was completed to write this review. I wanted…read moreto live in the space--to open every drawer, use every fixture, and really test the quality of the work. Now that the dust has settled, I can say without hesitation that hiring Merge for our kitchen and guest bathroom remodel was the best decision we could have made.
Our journey with them actually began back in late February of 2025 when we met the team at a home show. We were upfront with them that, for personal reasons, we wouldn't be able to start the physical construction until the fall. Instead of pushing for a quick sale, they offered realistic, professional guidance. They explained that a proper design-to-completion cycle is actually a 6-8 month process. I am so glad they set that expectation early. We started our formal design meetings in March, actual demolition began in mid-August, and the project was fully completed by late October. Because they mapped this out so clearly, we never felt rushed or behind schedule.
From start to finish, it was clear that this women-owned business operates differently than your typical contractor. They were incredibly organized, setting clear expectations by sitting us down and laying out exactly how the process would look. Heather, our primary contact, was phenomenal. She truly collaborated with us rather than just dictating design. We provided a budget and a general sense of our style, and the team took it from there.
One of the things we appreciated most was their design philosophy. Instead of overwhelming us with unlimited choices, they took the time to understand our taste and would present us with no more than three perfectly curated options. If we were stuck, they would fine-tune the selection until it was perfect. They listened intently to what mattered to us--spacing, functionality, storage, and ambiance--and translated that into a design that fits our lives perfectly.
Once the construction phase began in August, the level of professionalism remained unmatched. The nine-week build was smooth because communication was the backbone of the process. We received a note every single morning detailing exactly who would be in our house and what specific tasks would be completed that day. Furthermore, on the rare occasion we did need to reach out to them, their response was immediate--usually within 30 minutes. They didn't just reply to the text; they actively addressed the concern immediately.
The various contractors they brought in were professional, polite, and extremely respectful of our living space. Any minor issues that popped up--as they do in any construction project--were dealt with instantly. The team's attention to detail was validated during our final walkthrough. Before we could even point out small cosmetic touch-ups, the team had already identified them and corrected them on the spot.
Now, three months later, the craftsmanship holds up beautifully. We are absolutely in love with the new space. If you are looking for a team that offers honest guidance on timelines, respects your budget, and manages a project with military-grade organization, look no further than Merge. We recommend them for any project, large or small. I have attached before and after pictures for review.
