We booked this bed and breakfast online and received a confirmation email. The confirmation stated…read morethat we should call if arriving after 6:00 p.m. On the day of our arrival, we were running late and attempted to call multiple times, but there was no answer and no option to leave a voicemail message. I also sent text messages and emails but received no response. While trying to reach someone, I began reading recent reviews and was concerned to see multiple negative experiences reported by other guests. We had not reviewed them beforehand because we had previously stayed at this bed and breakfast and had a wonderful experience. We later learned that the property had recently been sold. When we arrived at the bed and breakfast, there was no one on site to check us in. We continued calling, texting, and emailing without any response. As a result, we were left without accommodations and had to secure alternative lodging at additional expense and inconvenience. Despite not being provided with the reserved accommodations and receiving no communication from the business, we were still charged for the booking. We are requesting a full refund and an explanation for this situation.

Absolutely ZERO service or hospitality. It's marketed as a bed and breakfast. When we asked the…read moreperson who checked us in about breakfast, she literally laughed and said there was none. She told us how to get in the room and then left immediately. The inside seating area in the lobby is blocked off so no one can even use it. Our room was marketed as being on the ground floor with a sofa and wing chairs. We're on the second floor, there is no sofa, and there's something I might call a winged stool. We haven't seen any single employee since we arrived. Our bed wasn't made and towels weren't refreshed overnight. Maybe that's okay at a Motel 6 but at $300 a night or more you should absolutely do better. To get in and out of the inn and your room, you have to enter a code on a keypad which works about 20% of the time. We just let some other guests in because their code wouldn't work on the front door. Bottom line, whoever owns and operates this place has absolutely no sense of hospitality. It's not a bed and breakfast. It's not an inn. it would be generous to describe it as a self-service hostel. Go somewhere else. Anywhere else.

We booked very late and were given a room on the third floor with the bathroom down the hall. This…read moreinformation should have been given at the time of booking, especially since we booked directly with the hotel front desk! Nevertheless, we were dead tired and accepted. It was okay as the other 3rd floor room was vacant. Our room is very small. The main part of the house is charmingly restored. The front desk clerk is exceptionally accommodating. We loved the gift bottle of sherry and the exquisit aftrnoon treats. Having stayed in some similar antique bed and breakfast establishments, I have to say we were disappointed in the breakfast experience. The little buffet was nicely done offering a different breakfast everyday. Our day was egg-cup day and, ufortunately, it was quite dry. Even though the room was cute, the waitstaff was quite shabbily dressed. It distracted from the charm. Perhaps a nice apron would help. I think it's about a half mile walk to the famous, cobblestoned part of George Street. We got a free tram ride back. The grounds of the Inn are lovely and quaint. It's special to know you stayed in the oldest inn in Florida!

Very cute inn in the absolute best location. It's on the right side of town surrounded by old…read moreVictorian houses and a very quick walk to town. The food is superb. Fresh baked goods during the day (the pumpkin snickerdoodle cookies in the fall were soooo good). Homemade dessert at night. Real sangria with brandy in the evenings on the weekend. Classic decanters in the room for reception to fill with sherry. Breakfast comes with mimosas and bloody Mary's on the weekends. Elle was a gem at the front desk. The whole team really puts in the effort to make the entire experience come together.

It's been a while since we stayed here and this trip was just for the night. Great place that is…read morewell taken care of. Super friendly folks. We stayed in the main part of the house this time too. Really nice. Parking can be a pain since it is a good chance you will have to park and unload then move carefully to the large parking area. Breakfast was so good too. Just the right amount.

Our first stay in St Augustine and in for the Mumford and Sons concert. We stayed 3 nights, one…read moreextra to visit friends who live in town. The town was hopping! The BnB recently expanded to a second property and are seriously updating everything from patio pavers on. A total of 22 rooms in the two buildings across the lane from one another. Breakfast is is the parlor of the building housing your room. Our bathroom was renovated and in great shape, and the room offered a nice vestibule outside the bedroom. If you have ever stayed in St Augustine the one thing this town doesn't have is parking. Every space not private is meter pay and the B&B has plenty but a two block walk away. They have several spaces to load and unload but not for overnight. The property is located in an area full of historical properties - amazing to see these homes from the 1700s! Hard to take old buildings into current standards and I don't think the property is ADA friendly. I find it amazing they are still standing, many built with lime and shells. A lot of streets on this side of town are cobblestones and narrow (most one way). Very Cool! Fortunately it's quiet and a short walk to everywhere including the river and a short drive to the beach. Easy to get around. Restaurants are abundant including a couple just up the street. Our room (bed) was clean & comfortable and wifi is free. The refrigerator with a small freezer was a nice plus.. Breakfast is 8-9:30 and is comprised of a starter and hot meal. Yogurt and fruit followed by egg soufflé. Baked pear & granola followed by "french toast" croissant and sausage. Juice, coffee and water flow freely. A choice would be nice, especially if you have dietary restrictions. But what we had was delicious. I think a fifth star would be warranted if they upped the breakfast menu. The outstanding feature of The Victorian is the people and service. Friendly, caring and all about accommodating you in every way. Manager Jonathan was a true gem and the dining staff wonderful. Can't say enough about how well they took care of us. If we came back it would be here, but we'd go for a room with a balcony next time!

Super B&B in the middle of the historic district, you're within walking distance to everything…read more The hosts/owners and all the employees tea do their best to ensure you have a fantastic stay! There are a few things to be aware of however. A) it's loud, street noise can be a wee bit annoying. B) there's a ton of ambient light leaking into the room we had. Other than that it's a great place to stay. A major plus is the PARKING, it's included with your reservation.

Excellent location, charming, old Inn, exceedingly clean and comfortable with a great weight staff…read more The morning breakfast was unbelievable. Could not have been more happy with our state.

We stayed for a long weekend, and it did not disappoint. The rooms are recently renovated and the…read morebathroom was beautiful, with a large walk-in shower. It is located with-in walking distance of most of the historic sites. There is street parking in front of the B&B, and they provide a parking pass for a nearby parking garage. I would highly recommend staying here.

This place is far from upscale and is bare bone basic. But the price is reasonable and you get what…read moreyou pay for. It is very close within walking distance to all the shops restaurants and bars in St Augustine. The room I stayed in had a very large bed, so large that it would not let you close the bathroom door. We ended up having to move the bed so we could get the bathroom door open. The bathroom itself left a lot to be desired, there were mystery stains on the shower curtain, mismatched light bulbs and half a towel rack. Based on the price I may stay there again if ever in town but though people should be aware If they are more picking them me.

Spent the night there for a wedding anniversary. I can only speak for the room we booked, Orchid…read more Pros: Room was nice with in room fridge Room was clean Breakfast was the best. Made to order and if you're hungry, they will bring you more. You're one block back from George St so easy walk to attractions Cons: Mattress was junk. Moldy tub caulking Pillows were ok at best. Batteries missing from the remotes. Jetted tub was ok but not the best Pictures of room on web page don't match the room in reality Mid: Parking kind of sucks as it's a block away. But there isn't a lot of parking in town. The room was small, but you can only do so much in a 100 year old house. I give that a push It served our purpose, but this room needed a little TLC and it would be a lot better. The other rooms maybe better, May not use them again, if we do I will try a different room. We may have just got a room that wasn't updated yet. The top four cons are easy fixes and would make it a 4 star room for me.

Title: From a dream to a nightmare--do not trust this business…read moreRating: I was incredibly excited to stay at 44 Spanish Street Inn, expecting a charming, historic St. Augustine getaway. Unfortunately, what I thought would be a dream vacation quickly turned into a complete nightmare. My husband and I live about two hours away from St. Augustine, and since we had a night off, we decided to book a one-night getaway. I searched online and found what looked like a completely relaxing, dream room: the Palm South room. I felt comfortable booking directly through their website because the policy explicitly noted that payment was not due until we arrived on the property. We were so excited at the thought of a quick getaway where we could just relax in our own private, in-room jetted tub. A few minutes into our drive to the hotel, the nightmare began. We received a call from the owner demanding payment. I thought this was odd since the website stated payment was due upon arrival, but since we were already on our way, I paid over the phone. A few minutes after that, while still driving, my husband received a text message giving us the access code to a different room: "Palm North." The room they forced us into was $30 cheaper and did not have a jetted tub. Figuring it was a simple mistake, we called the owner. He informed us that they switched our room because the water heater for the Palm South room was broken. When we explained that we only booked that specific room for the in-room jetted tub, he told us we could still stay in it, but the water would be cold! He did not offer any compensation or a discount for the forced downgrade. When I asked him to please just reverse the charges since the advertised room was unavailable, the owner flatly refused. He claimed he had offered us two different rooms--neglecting to mention that one was cheaper and the other was broken! Since we were almost there, we decided to drive to the property to speak with someone in person. When we arrived, the property was completely deserted. The owner refused to answer his phone, leaving us with no choice but to call the local police for assistance in resolving the theft. Even the police could not reach him. He had gotten exactly what he wanted: our money for a room that wasn't functional or as advertised. We ultimately left and had to book a room elsewhere with working hot water and a much nicer owner. We are now relying on our bank to dispute and reverse the fraudulent charges. What started as a beautiful dream turned into an absolute nightmare. I learned a very hard lesson and will never book directly through a website with a small property like this again. Avoid this place at all costs. **Edited to add that I filed a report to yhe BBB and a secondary complaint with the Florida Attorney General (the Department of Legal Affairs). I saw that this had happened to many other people and its NOT RIGHT!!

This place is super charming, fun, cozy and in the BEST location! We stayed for a weekend and once…read morewe parked the car we never used it until we left. The owners were there to help us check in quickly and give a quick tour. Once they answered a few questions they left us alone. Again, the location plays an important part because you don't need a car! Next time, I might even rent a golf cart.

I had been looking for housing all day long in St. Augustine and when I realized I would be needing…read morea place to stay for the night, I found this gem on Hotels.com. It was within walking distance of historic St. Augustine and the price was reasonable so I booked The Loft for the night. I had no idea what I was getting at first but was I impressed. Upon arrival, I was a bit confused because there was a closed sign on the store below and I really didn't know where to go to check-in. I called the number and the owners picked up and walked out from downstairs. The owners were very nice and showed me up to the loft. The loft was the room above their store and it was the only room. The loft consisted of four rooms - the larger room had a bed in the middle hanging from four chains (there are legs under the bed that holds it up and it doesn't sway), a couple of couches and a television. There was also this funky light show mechanism on the wall which was nice to have on. The dining room had a table and chairs, mini fridge, microwave and coffee maker. The bathroom had a clawfoot tub and they offered bath salts. There was another small room where one could sit at a table and do makeup. This room also had a clothes rack as there was no closet. My favorite place to be at was on the porch looking over San Marco Avenue. Here I sat and read in between people watching. My only cons to the loft was the remote control wasn't synced with both the cable and television and I had to get out of bed to turn the tv off. Also, the bathroom mirror was so small, I had to bend down a bit to comb my hair. Also, I wouldn't be surprised to hear that the place was haunted cause I heard a few odd noises during the night.

I found our spot to stay in St. Augustine, forever…read more A gorgeous bed and breakfast, walking distance to the Spanish Quarter, close to bars and restaurants, close to the fort and the intercoastal; it is the bee's knees that allows us to live our best life in leisure without spending too much, so that we feel we would need to do additional favors on the side courtesy of Marriott or Hilton. We came here to see a concert at the AMP outside of town. Being that the rates at nearby hotels were more than I was willing to spend, I looked at local B&B's, and this one fit the bill between it's local and downhome aesthetic, breakfast being included with gluten-free options for my wife, and a relaxing bathtub for my wife to soak and relax. Eva was fantastic in ensuring we had everything we needed. She is an absolute gem who made us feel at home and welcome. She helped us with some concerns and requests. With a house that has been in existence since 1853, as indicated by the plaque by the front door, this has the historical aesthetic and the comfort to match. The lobby area has some lovely velvet sofas shared with the dining area, where you can have either white or red wine or water, for example. The porch is also nice for a glass of wine, people-watching, and enjoying life as it passes by. Food-wise, they served breakfast if you're able to get to the lobby before 9:45 PM. Technically, the kitchen is open till 10 AM, but don't push your luck. But it's nice to have some coffee and breakfast, whether it's eggs and French toast soufflé or whatever is on the menu, and then you're off for your day. If you are gluten-free, make sure you mention it in advance so they can accommodate you. Our room was lovely, with a comfortable four-poster king-sized bed, a classy dresser, and nightstands. No closet, but there are knobs for hanging up shirts, pants, and dresses if you have clothes hangers. I liked the complimentary dark chocolate when we arrived as well. The room we had for our stay had a hot tub and a shower with multiple showerheads. Once you figure out how to use both, it is heaven. It allowed us to live our best lives. My wife enjoyed the tub immensely, then, after the fact, enjoyed the bathrobe. I liked that the toilet was in a separate room from the sink and shower/hot tub, especially, if you need to go and it goes sideways. The outdoor patio is also nice if you want an afternoon drink, fenced off from the street, especially if you want to smoke a cigar. We have already booked for a concert we are attending in July. And that date will not be the last time we book at the B&B. It is grand.

After much thought, I would give Carriage Way Inn four stars. Carriage Way Inn does some things…read moreextremely well, some well, and some okay. I did learn this business was recently purchased by a company that owns numerous B&B's up the eastern states; hopefully that won't detract in the future. Upon arrival, a huge benefit is a dedicated parking area around back. Unless you drive a very large truck or largest SUV (e.g. a Suburban or F250) you'll have a spot. You should park and leave your vehicle. Saint Augustine is very walkable and Uber/Lyft are readily available, if necessary. Make no mistake; parking is premium in this town so a dedicated parking lot is a big plus. We arrived a little early but were greeted very warmly. Like most old B&B's, there is no elevator or lift (which we were aware of and is no problem for us). We were shown our room (Tourmaline) on the second floor and all typical questions were answered. The room, bed and bathroom were very comfortable. Great adjustable AC (a must in Florida), small flat screen tv (which we never turned on and neither should you), bathroom with very good shower and pleasant toiletries, comfy bed and good blinds to pull down for sleeping. A big negative to the room is the soundproofing. This room (Tourmaline) is right on the front of the house and it was the last weekend of a motorcycle gathering in not too far off Daytona. So we heard mid life crisis motorcycle riders and nearing elderlies on their horridly loud motorcycles off and on all weekend; both out and about and driving by the B&B. Not much the B&B can do except more soundproofing of the windows. It wasn't just the motorcycles, noise from loud car radios occasionally, too. The noise didn't ruin the weekend but did detract. I brought a white noise machine to help with sleeping and recommend it. The location of the B&B is phenomenal; centrally located and you can walk almost everywhere in downtown Saint Augustine. Importantly, we felt totally safe the entire time we visited. Saint Augustine is a very safe city; especially the tourist, populated and Flagler College areas. The B&B generously offers plenty of beverages downstairs to help yourself to. Water and cans of soda are available at all times. Wine, red and white, is set out to serve yourself in the late afternoon through mid evening. I believe I recall beer and hard seltzer, too. The snacks put out at happy hour were meh; just okay. But there were some deliciously scented fresh baked cookies in the afternoon. However, I've had much, much better snacks and happy hours at B&B's in Savannah, north Georgia and Charleston. The first floor sitting area is comfortable; plenty of small tables for sitting for snacks and breakfast; we never felt cramped. Minor glitch; the downstairs ice machine adjacent to the soda and water was broken most of the weekend. The Staff was apologetic and ice was set out and or provided by the downstairs Staff; but this was a minor annoyance. Of note, the rooms do not have little refrigerators. A nice addition might be an ice machine on the second floor (especially since that's where most of the rooms are located. Okay, now let's talk about the breakfast...We only ate it one morning, of two, because it was straight up lousy. Please know I am in no way a picky eater. The entree eggs were not good and I suspect they were most definitely not fresh cracked but powdered, frozen or premade. The plated side ham was barely eatable; it was extremely tough and salty. A B&B breakfast should be very good, if not memorable. This breakfast was shockingly subpar. Well, the coffee I made in the Keurig was fine and the server lady was pretty nice... In sum, I'm not sure I would stay at Carriage Way Inn again. Our stay was not bad but there are so, so many B&B's in Saint Augustine. Perhaps if Carriage Way radically upgrades the quality of the breakfast offering and sound proofs the rooms we'd return.