Terrible Customer Service (Especially from McKenzie)…read more We had our vehicle at Mid-Town Body Repair, after someone hit the right side of our car. The other driver's insurance was covering the damages, so we brought it here hoping for a smooth process. Unfortunately, our experience was anything but that especially because of the way we were treated by one of their employees, McKenzie. From the very beginning, she was extremely rude and demeaning. She spoke to my husband as if he were ignorant, and when we asked reasonable questions about the repair process, her responses were dry, unhelpful, and completely lacking in professionalism. She provided misleading information and made what was already a stressful situation even more difficult. Her attitude was dismissive and lacked even the most basic level of compassion or courtesy. When we ultimately decided to take our car elsewhere for repairs, McKenzie acted immaturely refusing to speak directly with my husband and behaving as though we were the problem once he got there to pick up the car. If you're looking for respectful, professional, and honest customer service, look elsewhere. I strongly urge Mid-Town Body Shop to properly train their staff, especially McKenzie, on how to treat customers with basic decency. We will not be returning and do not recommend this place to anyone.

2024: Mid-Town Body Repair makes it hard to want to come back…read more How can I inspect reviews when the vehicle is covered in pollen? Most car repair shops detail the car so it looks brand new! The website claims that Clint and Travis are the head honchos but when Clint is out of the office sick, why doesn't Travis step up and cover Clint's' customers? After using Midtown for the past 10 years, I will NEVER EVER recommend this business to anyone!!! Quality control, and trust is out the window!!!

This month I purchased a mini and was looking for a good shop to keep it in good shape, in…read moreGreensboro. The tire indicator light had gone on and I had difficulty determining exactly how to reset the light after filling the tire. I went to Eurobahn and was told everyone was busy and I'd have to make an appt for another day. It's a 30 second fix. I had just spoken with someone in sales over the previous weekend and was told that I should just bring it in and it would be a quick reset. The woman managing the flow said there was nothing she could do for me. Everyone was occupied. I couldn't even wait for a technician to be freed up. I felt disrespected by her attitude and response. I went immediately to the BMW dealer on Wendover who addressed it quickly, he also was able to determine exactly what issues were currently due. My car is now having a $300 routine maintenance issue taken care of them. I will not be going back to Eurobahn. I'd rather give my money to a provider who listened and was responsive. Eurobahn couldn't be counted on for a simple ( non repair) fix, so I don't trust them with more complicated maintenance. Nancy

This was the most disappointing service I have ever received; I had high expectations for this shop…read morehowever due to the nature of my issue with a new SAM Unit and they were not unable to resolve the issue after trying to reach the service manager and was never able to speak with him or get a call back my car issues has not been resolved, spent thousands of dollars without a solution.

You are greatly appreciated! Mr. Humphries is beyond satisfied with the results of his front…read morebumper. He stated that you all went well beyond his expectations! The work you all performed is great. The professionalism of the staff left him feeling like he was a local celebrity with the car being the spot light! You all are amazing and I will recommend you to everyone! Thank you for proving that great customer service and amazing work still exists!

My wife's vehicle was rear ended a few weeks ago. Larry Walker & Sons Body Shop was an option and…read moreafter meeting with their rep, hearing about their services and getting an estimate I decided to go with them. I was very specific with request for a luxury car (that didn't smell like smoke) comparable to our car needing repair for rental but we were greeted with a small RAV4? Sized car. I refused the vehicle and then started looking for a car myself. It takes a few days to line up a luxury rental so work had to be delayed. I called State Farm & told them we needed to find a suitable vehicle and they were accommodating with increasing coverage if necessary. We found a suitable model in Asheboro and Enterprise brought it to the local office but it smelled like freshly smoked marijuana. So no go with that vehicle. I was ambushed when I asked to meet with the owner Brian Owens. He couldn't maintain eye contact when we met so I suspected he was upset. He was totally focused on our '24 Genesis not being a luxury vehicle..saying BMW, AUDI, Mercedes, Lexus were not in the same class. And it was a "Hyundai". Same price ranges and similar performance but somehow not the same class. Insulting. The new owner Brian Owens is insulting and doesn't take responsibility for what his business represents as services provided. His phone script (that he says he wrote) states that they work with your insurance company to set up car rentals to make it easy for customers to use their service. He did not handle the situation professionally. I even asked that we discuss in an office or away from the front desk but he insisted on being loud and confrontational in front of his front desk staff. Not a nice guy. After our encounter I called the front desk and apologized for our discussion that had to happen in front of them. I doubt this is the culture previous owner Larry Walker wants as a legacy and I feel badly for the staff who work in Brian's toxicity.

My 1970 Opel GT had been "Restored" by New Vintage Automotive in Cookeville TN. The rebuild was a…read moremess. I had mechanical, body and paint issues. The shop owner refused to take responsibility. I was forced to make the repairs myself, with the help of local triad shops. The owner Scott reworked the body, especially the hood, doors and rear. He found that the paint was so thin one touch with sandpaper took it down to the metal. There was little to no clearcoat in several areas. I just saw the car being wet sanded (This was the 2nd sand of 7) it looks great!!!! I can't say enough good things about The Paint Shop!!

Scott is just the best. He has been at this trade for forty years. His work is meticulous, and he…read morewill not run up a bill on you with new parts if he can work on the damage. And is turnaround time is quick. Very pleased.

I can't say enough GOOD THINGS about this place! The owners are so friendly, caring and tedious…read morewith every detail of body work! They fixed my Lexus after someone hit my back rear end and had it ready and fully detailed within 2 weeks. Thank you so much for your care and body work!

Great customer service and very knowledgeable techs. They had my car back like new. The techs and…read moreshop management were very detailed down to the bolts and color match. The work is extremely detailed and couldn't ask for better results.

Do NOT go here. Read other reviews that has low rating describing what issues they had, and those…read morewere exactly I had to go through. To make this review short yet give you an idea.... They told me my front bumper needed a replacement. They gave me an estimate, and had told my insurance estimator/inspector to send a check to them directly. They did not give me the detailed invoice for the "new" bumper. And they rushed to start work on my car. I became suspicious at this point and asked for an invoice at which point they started being very rude on the phone. Their response to my request on sending me an invoice was "you think you know how to repair the car, then come and take your car!" Was very surprised and puzzled with their response in return for asking an invoice. This is when I sensed something was totally off and I decide to stop by directly to take my car back from the shop. When I dropped there to my surprise I saw my car was already in works and what was more shocking was that they were trying to take my 'original' front bumper off and scratch/repaint the same and sell it to me as new bumper!! Check out the pics. I decide to not get in a heated argument since I now know these guys were fraud and just asked them to put the front bumper back on and give it back to me. They are shocked to see me there and since I caught them red-handed they offer to do the "repair" for me "free" and they tell me not to worry about the deductible payment - "we will take care" they say! I was furious and very seriously asked them to put my car back together and leave the place with my car. I went to another place with my car who were super good and made it super easy for me. I was very happy with this second place. But overall the whole process caused so much stress and frustration, and that is not something you want to go through when you are already dealing with your Carnot in good condition, dealing daily stuff without your car, dealing with your insurance, working on payment numbers, etc. Oh and btw they seem to work these things out with the insurance inspector, so just be aware. I also felt my insurance inspector(Frank from Progressive) collaborated with agreeing to issuing the check to them and not informing me. I had to reach out to Progressive executives to file a complaint and get the payment reversed. The whole process was very disappointing and was very off putting at the time. If you want your car in good hands and avoid the mental drama just do NOT go here. I feel bad for people who may have gone here and not know what tricks they exactly pulled on them and these guys got away. Anyway at least if this helps you, I'm glad taking time writing this.

Great price, great service, they reduced my estimate by a lot. Very friendly, would 100% recommend.read more

After being told I needed a new front bumper which I knew was not the case, Aycock told me they…read morecould fix it. Not only did they fix it within an hour, they even went above and beyond by touching up paint chips. I'm so glad I trusted my gut and kept searching for a shop that wouldn't take advantage of me. Thank you, Aycock!

Left my window down on my vehicle and ruined my leather platinum seats. Also had the vehicle for 3…read moremonths and didn't fix anything.

This is the kind of place to go when you don't want to get ripped off by insurance companies or…read morebody shops that are partnered with insurance companies. Denny does good work and at a staggering low price. For the work I had done, which was to repair some damage from a piece of tire that was left in the road by a truck, cost me about a tenth of what I would have paid at one of those insurance affiliated places. Where he saved money was in the parts. He got the parts direct from Mazda but, he did not over inflate the cost as many other shops do - Denny was totally transparent about the cost as well. I got the parts for what he paid for them. This job would have cost ten times what it did had I gone to one of those slick, trendy looking places (cough) Gerber Collision (cough, cough). Denny is a good a guy and he will work with you. He has a nice little shop including a paint booth and a small lobby area for waiting while your car is being worked on if it is something minor. 12/2/2016 - I had another minor repair to my wheel well where a small piece of road debris cracked up the inner fender well. Denny once again took care of business and had me out the door at a tenth of the cost the dealership wanted. Denny has been in this location for many years. The place was under a different name up until last year. Don't let this low-key place fool you. Denny knows what he is doing and can do it cheaper than any of the "big box" body shops in the area.

My car had slight damage to the rear passenger door on the right side. I decided to get quotes for…read morea repair requiring repair small dents and chips on the door and lower paneling. Freeman Mill Road Paint and Body did a beautiful repair in less time and at a worthwhile savings. Other quotes required replacing the lower paneling and a much longer time in the shop. I am usually a sceptic of reviews but I am glad I took the chance of doing business with Freeman Mill.