I placed a doordash order here for pick up, I arrived 15 minutes after the pickup time to give them more time to prepare the order. When I arrived and showed the cashier the DoorDash order, he claimed there was no order to pick up. I told him the order on the screen is the DoorDash order for this location, all he said was "No". Had to get a refund through the app, not sure why they refused to give me the order. read more

Why are you guys closed for 2 hours? From 2am-4am 2 hours? No other 711 does this and is the only store open at the moment. I thought this was 711 read more

Fuck this place. Came in at 7:05 PM with my kids to get a free slurpee since it's 7/11 and the guys tells us the free slurpee ended at 7pm. The free slurpee doesn't "end". It's while supplies last and there was plenty of slurpees available. This one is shitty and that's why we always give our business to the Shell station next door. read more

02/03/2018 Do not get the horchata. The pear/cucumber tastes like someone farted in your drink. Classic Coke is the better option when the Big Gulp is just $1. With news of a week or two before that someone won the jackpot in Florida, I should press my luck with a few tickets. PowerBall tickets are $2 a piece. Now I just need to remember to check on it. You cannot win if you don't play. You don't know you're a winner if you don't check the numbers. I should have just stuck with the Coke Slurpee. As they say in Vegas, good luck. read more

Horrible service. Older man treats kids poorly. My son goes there almost daily on his bike ride home for a Slurpee or soda. Their Slurpee machines don't always work and occasionally leaks. Today, it got all over my son's hands, so he cleaned up the mess the machine made and threw the cup away b/c it's too difficult to clean that. The man came over, told my son he had to pay for it. When my son tried to explained what happened, he called him a liar and said you have to pay for it. The employee also took the cup out of the trash, rinsed it and put it back. All this for $1 Slurpee. He's been going to this 7-11 for the past 5 months. Although his purchases aren't big, he is a regular customer. For this man to call my son a liar b/c he's a kid is not acceptable. read more

I went in for hot Cheetos with cheese. They didn't have hot Cheetos , so I grabbed regular Fritos, when I tried to put cheese, there was none, when I tried to put chili there was none. It was just a disappointment:/ read more

Welp looks like everyone beat me too it about the guy that works at night supposedly his name is PAUL is what he gave me hopefully he ain't lying false advertising & giving me a fake name hmmmm sending a complaint to BBB read more

Not sure how this business legally operates with same owners. Must be franchise or something with no corporate oversight. -I've heard many stories of upcharging with schemes at the register -huge white man started working there making most customers feel uncomfortable -never any usual 7/11 discounts like 2 for $3 for chocolate bars, every single chocolate bar is now $3 each no matter the size. read more

Zero stars supposedly marked. Just in there for a quick stop for Icee slurpee my Son request. there is only one lady who stand by in the cashier.She looks and greet us very nice but please don't get into her trap! She kept me busy with asking about my son's school etc while she's charging the slurpees and one bag of peach candies ($1.99 +$2.29+tax), she didnt give me the receipt, she said i should ask her from the beginning for the receipt! Than i ask her how much the total she charged me? She said $8 and i'm all suddenly alerted with this purposely over charging scheme!! I ask her nicely to print the receipt and the. she insisted she was only charged me $5 for the total purchase and i'm still not believe her so i did check my phone banking and did found the charge was $8.26! When i confronted her again she insisted said the peach gummies was suppose $3.50 but i said still that didnt make up to $8.26 total and She's out of her game when i said i will reported this scheme to the Owner of the store , She right away open her cash machine and give me the refund monies $3 right away when there's 2 people would get in the store. I know that way she avoided them to hears all my complaints.What an unbelievable experience!!! I will avoid my whole families to ever again come to this store! Oh btw the lady name is Hamal/Jamal she said. I have post my complaint to 7-eleven website and will reported to the BBB. read more

I feel safe coming here when all the sheriff's in the area hang out here wasting their time in the parking lot shooting the breeze and eating 7-Eleven donuts. Our taxpayer dollars hard at work when 4-5 police cars are sitting idle and these coppers are standing around for hours just chatting it up. This place like all 7-eleven's have an ATM for a quick withdrawal and an abundance of drinks and coffee to melt the night away. read more

My friend told me to stop by this 7-Eleven for some ice on the way to his house. I liked how the lot is big and spacious, with two entrances, so really easy for me to get in and out. They were out of the big bags of ice, so I just bought a little one. At the counter, there were about 4 people hovered around, but they had small purchases and were rung up really fast, so I didn't have much of a wait. Pretty good. read more

What is the deal with the guy that works the graveyard shift.. I would sometimes stop by around 5:30 am on the way to work. This guy is always rude to people, horrible customer service. Once, another customer asked him why was he always mad and he replied, "because I hate people" then gave him this creepy sinister grin. I stopped going because of him but decided to stop by (2 year later). I can't believe he was still there and has not changed. I'm at the register purchasing my items and get cash back... he proceeds to hand me the money, stops turns a bit and sneezes a few times on the the money... then he's about to hand me the money again and sneezes on the money a few more times! WTF! read more

Much like what everyone else is saying and what you've been reading, the guy who works the graveyard shift sucks assslmao he would short change me and not give my entire change too! I don't want to be the guy to ask for a penny back and seem like a petty person, but you don't do that to a regular, especially a local regular! I live here and I guess I gotta make an inconvenience dip to another place now. I consider other businesses. Is there a way for us as a community to create change? If I were the owner of this business, id be taking this consumer data as valuable read more

If I could I would rate this place a zero. The employees here are rude especially the Indian guy that works the night swift he's always in a bad mood and gives the customers attitude. I'm surprise he's still around because he's not professional at all. I would recommend the location in gale people are more chill there read more

This used to be my favorite 7-eleven to go to but today's visit will be my last to this location ever. Cashier stopped helping me and decided to help next customer in line when I told him I wanted something off the hot roller. When I said something he continued to help them and ignored me. Don't go to this 7-eleven unless u want bad service. I guess I'm not the first one he pissed off. I just read the other reviews on yelp looks like we are all complaining about the service of the guy that works at night. read more

Do not go to this 7-11 at night. You will either be ignored or get creeped out by the balding cashier who covers that shift. He also thinks its okay to eat food in the food preparation area and not wear a mask. read more

If I could give 0 stars I would This place has HORRIBLE customer service, the two younger workers are so rude and one NEVER gives back change while the other yells to swipe your card while you are trying to get it out. Go to the 7-11 on gale just about 2 minutes away, everyone is so much nicer and it's bigger. read more

I would regularly come to this 7/11 after work because everywhere by my house is closed after 12. The last time I was here the cashier who does graveyard during the week (I don't know what his name is as I try not to make eye contact with him) took my phone without asking and asked who my "sexy friend" was of a picture I had on the back of my phone. Tonight, (2.20.20) I walked in and he said "hey sexy" and tried to give me a hug. This is so weird, and excuse me but so fucking unprofessional. I've had another friend who had came before to buy beer with his girl friend and the same cashier kept eyeing her down and he had to snap his fingers at the cashier to get his attention. I'm definitely not going to come here anymore. read more

cheap and good food the guy doesn't care how much chili and cheese you put on your hot dogs or nachos and i put A LOT! one time i heard the 7-11 man singing (: read more

This place is the worst 7-eleven store I've ever been to. I got yelled by the staff for throwing the used cup to the trash can. And I even saw him picking up the used cup that I just threw away back from the trash can, wash it and put it back for use again. Then he just kept saying "you get slurpee $1.99, you don't use it $1.99, pick one". Why would I get yelled at for throwing a used cup? That's so ridiculous! I will not go back there again for sure! read more

I came to buy a snack here and the guy is always on his phone and doesn't pay attention and is rude

I would give this place 0 stars if I could...most unfriendly place to do business I've ever seen. Don't try paying for something with a $20 bill I've been yelled at...yes yelled at on several occasions for this. Don't ask for cash back from POS transaction...they tell you right away when you swipe your card...NO CASH...don't ask for a couple cubes of ice to put in your super hot coffee...they will charge you...I've resigned myself to not doing business with these folks anymore...convenience is not worth the nasty way they treat customers... read more

I drive for a living. I frequent 7-11 daily. I looked up the nearest 7-11 along my driving route on yelp. Came across this ad. It said 49cent Big Gulp until 12-31-19. I took a screenshot of it on my phone. Went into store. Employee under the name tag Paul, the only one on shift on 11/30/19 at 6:50am was checking me out. I asked him how his night was going. He completely and rudely ignored me. I moved on. I gave him my app to scan for the 49cent big gulp. He scanned it. The price did not change. I showed the employee Paul the ad stating that on yelp it said they were doing 49cent big gulps until 12-31. Employee blamed the system. I said ok, I can wait while you call and get this sorted out. He ignored me, and he called the next customer in front of me. I stood there waiting. The next customer asked "what's going on?" I showed him the ad. He offered to pay for my drink. How can another customer have better customer service than your employee? I said no thank you, I have 1.49, we will figure it out. Other customer said "He (Paul, according to his name tag) is always rude and does not give any customer service. Employee didn't say anything. Employee made NO effort at all to find a solution to or resolve the issue. He never even asked me to pay any amount for that matter. He just ignored me. After customer left it was just t employee and I. He just stood there staring at me. I said, so are you not going to honor your ad? He said no. I said "so you would prefer to go waste the drink than honor the ad that brought me here? He did nothing and said nothing. It was silent for a while. I walked out. I don't see why I would ever walk into another 7-11 after this experience. I still have the screenshot of the yelp ad. And the yelp ad is still posted right now. So I encourage anyone heading this way. Fill up a big gulp for me. It's 49 cents. Check yelp. read more

7-Eleven - Come get your 49cent Big Gulp in Hacienda Heights!!!! - Convenience Stores Near Me - Hacienda Heights, California

You have two stars for a reason, my guess with out reading the other reviews is because of your bad customer service. Thanks for nothing, I'd rather drive out of my way to another 7-11 than return to your location read more

Do you really need a beer right now? Just 1 bottle or can! Long day at work! Come here. Yes, you can pull the single bottles out of the 6 pack and check out. Yea, don't drink and drive, but go ahead and have a beer after these like kids and parents drive you crazy! read more

I've been a regular at this place for about 8 or 9 years already, I think this people are very good, I've seen employees come & go, however for my own experience they all have been very nice with me & my family, so I highly recommend them. read more

Always used to come here as a youngin back in the day for slurpees and the like. Occasionally there are like one or two cops just chilling there, don't know why. Still a clean, fine place to get somthing you need and get out. read more

Every single time I go here (around 1am), I always get a mean look from the cashier. Gives me an attitude every single time and just keeps staring at me like a creeper and that just makes me want to drive to a different location just so I don't deal with him. Seriously, why can't this place hire someone who isn't an ass?! read more

Horrible employees horrible don't need attitude didn't give i any don't give me one for making you do your job hmmm keep on you won't have a job or worst a 7/11 there no more read more

I would give it 0 stars ! I live right next door so unfortunately I have to go here often but the customer service is horrible any day of the week. The older people are extremely rude they literally throw the change back at you. the younger employee doesn't even acknowledge you during check out, doesn't reply back if you say hello or thank you. Oh and don't even bother asking a question if you need help they will either not understand you or yell at you In a very uncomfortable way about how they don't know "nawting"! 711 corporate I'm calling you out on this I have been to many 711 and it seems like Theyre all trained on how to be a$$holes please set some standards for these half a$$ WANa be franchise owners. If rudeness is on their to do list their doing a great job! Get it together 711 ! read more

The customer service here is terrible; I would give it 0 STARS if I could. We tried to buy 2 slurpees for the buy 7/get 11 free promotion. Of course, this requires them to scan our account on our phone. However, we were not aware that we had to scan the phone before paying because the cashier didn't inform us of this rule. My phone was already on the counter before I paid, but the cashier told me to pay first. Afterwards, I asked if he could scan my phone so my purchase would be counted, but he rudely told us that we already paid and he couldn't scan it. Sure, it's only a few bucks, but it would have been nice if he did told us about the whole "scan before pay" situation instead of rudely disregarding us. Don't come to this store if you're expecting good, or even mediocre customer service (plus, the store itself is pretty dirty, so you're better off going to the one on Gale) read more

Feels good walking in here..they got the ac working here.Typical 7 eleven they got the important things coffee,slurpee,atm,guy who stares at you while you fill your slurpee making sure you dont fill your mouth with as much as you can before resuming filling up your cup...seriously..do you have to watch me fill my slurpee..let me fill in peace. read more

If I could give 0 stars I would. Customer service is horrible and even ask for cash back you will get cussed out for no reason. I can not believe how rude and unprofessional the cashier was being. I would be more happy and thankful that customers are buying from the store I'm working at instead of cussing them out. Because honestly I don't feel comfortable buying anything from there ever again. For future reference please be sure to welcome customer service. I'm positive that's taught in orientation. read more

I bought a big Gulp and asked for a small hot dog--the ad on the counter said $2.00. The owner rang up almost $3.00. I told him that I wanted the two dollar deal and he had already rang the items separately and told me that he couldn't because it was already rung up. I replied that I would buy the three dollar deal instead then, posted right in front of the counter, which included chips and a big dog. He said no he couldn't change the transaction, because I was ordering him to do it! I replied that I was ASKING him, but that I would call the cops because he was not honoring the posted deal and by overcharging me he was committing petty theft, as well as false advertising. His explanation that he couldn't void the transaction was not believable. He finally relented, gave me my money back, and I gave him his drink and dog back untouched. He told me to never come back as he was the owner. He is a crook. He should get another job as a used car salesman in purgatory. read more