Welcome to CVS. This place has everything you would expect from CVS. Walking in you immediately notice it to be a clean and well kept store. Take a quick stop at the coupon machine and see what you may be eligible for. The shelves here are well stocked and items are presented well. You can get a wide variety of items here ranging from vitamins to milk. It's almost like a large convenience store. The pharmacy is located to the rear. On average there are two friendly people there to assist with pick ups. The line can get long so be patient. Overall this store does an excellent job of providing good customer service, average prices and the convenience of finding a wide variety of products. Parking is easy and the store is easy to navigate. I'll be back. read more

Terrible customer service. I can't get through to speak to anyone. Just have to leave voicemails. Very rude. read more

Everytime I come here to get my prescription the store is empty and the employees don't even greet you Everything is so expensive here It's just so sad inside of here compared to other CVS read more

Today I take my mom for vaccine the lady injured very badly and my mom getting hard she had the first dose in other pharmacy she didn't even feel it read more

Went in for 1 thing , long line the cashier opened another register and another girl standing guiding guest to either self checkout or to the cashier, the girl guiding people gave attitude to the person in front of me and she just kept giving them attitude, they I got fed up waiting for her to tell me to go to the self checkout , I walked thru her and the other guest because they were going back and forth so I scanned my one item. And she comes up starts touching the register like ms.maam if I wanted to go to the cashier I would've went to the cashier self checkout I can do alone no need for assistance pushing buttons.-. read more

It's a shame. I pay for my prescriptions here just so I don't have to drive to a savons where I'm OVERED my son needs breathing treatment or steroids for his asthma they will tell me to check back in HOURS what is going on???? This is our neighborhood pharmacy and No empathy no care in the world. A woman in-front of me said she could wait for 30 min to get her meds they said "no just come tomorrow or another day" the customer service is horrible. They are the only pharmacy in site for miles and this is how they treat the people that keep them in business. I miss RITE AID :( . read more

The Hacienda Heights CVS Pharmacy has repeatedly said your prescription is ready for pickup, or will be ready so "come on down" But when I get there the representatives searches her computer and looks like a dear in the headlights and finally says I can't find anything, Go wait again in Drop Off line! If they can't put their hands on the bag then they shouldn't tell me to come on down. And if the doctor has not approved the refill then just say so and please don't have me drive over, wait in a long line, then tell me to wait in another line to find out why it isn't ready like they said it was / would be. This has happened several times in recent months and I'm done with it. I pick up for my sister, girlfriend and myself and am going to change our pharmacy to a small mom & pop one around the corner, Heidi's, which friends have recomendedthat I should have used in the first place, but CVS was convenient because I (USED TO) buy other items there at CVS at the same time I picked up our prescriptions. Not any more I just won't go to CVS at all. I can go across the street to Von's to get whatever (for less) and to Heidi's for our meds! TERRIBLE COMMUNICATION!! read more

I was at the pharmacy a few weeks ago and asked an employee where manager Bradley was and come to find out CVS let him go. Bradley was so professional, so knowledgeable and so friendly. Shame on you CVS for letting such an exemplary employee go. I wish Bradley nothing but the best and as far as I am concerned he was too good for your establishment. I am so disappointed but happy for him. I will be transferring my pharmacy needs to Costco. read more

Total regrets having my dad's prescription auto refilled at CVS. The medications are NEVER ready. HOW?! And they promise another exact date and time and it's NOT ready! It's such a challenge to get medications that's been ordered by the doctor. I understand that they might be short staffed but the workers are NOT friendly. read more

See all

Service is so bad, I see so many staffs inside and no one bothered to help me. There is no signs of vaccination and how do I know where is the line for vaccination. We did online check in, but staff doesn't know what's going on and can't find our appointment and nothing as prepared. read more

Usually they got lots of customers. I think they do not have enough workers. Be patient,they work very fast and it will not take too long to wait. read more

This is the second time I called the automated system to place my drugs for refill and the system states my drugs will be ready but when I go to fetch them they say it's not available. If it's not gonna be ready then don't give me a time or call me and tell me not to come in because this is crap of a system. This is definitely poor poor service to a point I will not get my drugs here or recommend this pharmacy. I don't like that your front desk people give me inaccurate information and tell me it's my fault when your darn system is to blame. Nobody bothered to contact me and it was a waste of my time to come in for crap service and no drugs. read more

Photo Center I am so pleased for the photos printed out from my mobile device. Somehow the quality of color has improved since a year ago, the price $0.39 a piece is cheaper than a Hallmark greeting card. It's personal. read more

CVS Pharmacy - a picture of a mirror and a shelf - Drugstores Near Me - Hacienda Heights, California

Female person didn't catch her name she had blonde highlights not sure if she was a manager but very rudely telling people to move the line to other side so basically one line for self check out and register didn't make sense but more than anything talking to people like we worked for her no please or thank you just rude the way she was talking to people. Not coming back with this kind of treatment to customers. read more

CVS Pharmacy - Drugstores Near Me - Hacienda Heights, California

Coupon machine is perpetually broken. The last 6 visits it has been down, out of paper, unable to reboot, or off. I am 14 th in line at pharmacy because it closes mid-day. read more

Failed to automatically refill medications which are detrimental to heart and stroke prevention. Partially filled another medication that was low in stock and did not finish filling the prescription amount as written. Now that the detrimental medication is gone the doctor has 72 hours to respond. The pharmacy made the error and now that could cause a heart attack or stroke because of their error. A lawsuit against this company will be filed by me or my family if I am hospitalized, die, or am incapacitated due to the negligence of this pharmacy to provide adequate prescription refills. The lack of professionalism and inability to do their job is going to hurt or kill someone! I hope it's not me. read more

All CVSes are not created equal, and while I wanted to love this one because of its perfectly nostalgic location and the way it reminds me of defunct old Taco Bells and slightly younger but still extant old Del Tacos and donut shops and gas-station rejiggerings and especially Andi, I only liked it. It used to be a larger store, possible a supermarket. Maybe an Alpha Beta back in the day, although I doubt it. It promises a lot from the parking lot, and by "promises a lot," i mean that its size and stately palm trees are inviting. But when you get inside, you realize that CVS got the lease on this place for a song, because it's just way too big for this particular CVS. That too-bigness leads to all kinds of annoying wasted space, empty shelves, and hard feelings. Yes, I know, supply-chain issues. But really? What's with the carpet starting and stopping at jaunty angles at random places? Some monster-truck guy--or was he a Harley-T-shirt-wearing guy?--seemed to be following me around the store, or he just happened to have a hankering for what I happened to have a hankering for. Whatever. He wasn't up to no good, and neither was I. I purchased a case of Diet A&W, and while it wasn't atrociously awful, it wasn't good either. Some diet sodas are good (7 Up, Dr Pepper, Squirt); but Diet A&W is not good. Not CVS's fault, but they also didn't have much of a diet-soda selection, so it really is CVS's fault, supply-chain issues be damned and damn the torpedoes! It's kind of a depressing store. That's what brings it down to two stars. The employee I dealt with was very nice and kind and patient. Everything was fine except sad. And not in a nostalgic or wistful way. I don't know. read more

CVS Pharmacy - cars parked in a parking lot - Drugstores Near Me - Hacienda Heights, California

See all

I am only rating the CVS Passport Photo service. It's the going rate of $14.99, super fast, less than 5 minutes BUT the young girl doesn't no the rules of what is acceptable. I smiled and she shot two photos, looking at each other separately. Then she said "no smiling". I should have googled it right then because it is totally acceptable, must be natural unexaggeration smile. So I came away with a non smiling sad looking picture but I'm going back with my receipt and proof of acceptable smiles. Come on CVS- train you employees. https://travel.state.gov/content/travel/en/passports/how-apply/photos.html read more

Man the staff over at the pharmacy either needs to get retrained or fired. Absolutely ridiculous! Scheduled my mother to get her second dosage for the Pfizer vaccine at this location which was supposed to be today at 10:15 Am, to which my mom calls me and hands the phone over to some lady behind the pharmacy counter telling me that the other CVS location billed both doses, so they cannot administer the vaccine due to being unable to bill her insurance. The lady told me to tell my mother to visit the Baldwin Park location and get her second dose there since the insurance was already billed "twice". Don't even get me started with the male pharmacist I spoke to over at Baldwin Park... He did not understand when I asked him to cancel the second charge as requested by the pharmacist at this location, kept asking me if I wanted to book a second dose appointment.... So I had called my mother and asked the pharmacist to contact the other branch herself to better explain, to which she says she is too "busy"... Anyways my mother arrives at the pharmacy to get her second dose and hands the phone to a female pharmacist mentioning that they are unable to take her because they are "busy" but had only billed the insurance for the FIRST dose only and our local CVS where we INITIALLY booked the appointment CAN and HAS to administer the dosage since she has an appointment which is still valid. The pharmacist over at Baldwin Park CVS had provided a photo on their system to show proof that they had only charged the insurance once. (This information shows up on all CVS location computers, but someone here seems to have a hard time reading this information...) Now she has to drive 25 minutes back to our local pharmacy to show them the information and get her dose.. read more

Told me come back in 15 min to pick up the 3rd prescription, came back after 3 hours and still not ready, ask me to come back in 15 min again. read more

I when to picked a prescription and Hispanic lady blond hair was so rude to me. I'm not asking for something free . She told me in 30-45 minutes should be ready I came back in 50 minutes and it wasn't ready . I spent 1 hr more waiting for my medicine at the end wasn't ready . I asked the same lady why it was still not ready . She was so unfriendly & rude . I don't understand why people are not happy doing there job . read more

I called at 3pm they call me back at 3:07 the guy at the pharmacy is so rude idk the guy name the didn't help me I wanted to ask him something else and he just hang up they should get someone else that wants to work and help out and not have attitude problems. read more

We went here to get my 2 yo son's passport photo. Apparently, if you're not tall enough to have your head reach the white backboard, they won't take your photo and won't try and accommodate you by allowing him to stand on a taller step stool. I understand that standing on a stool might be a liability but we could stand next to him and make sure he wouldn't fall. This is how the USPS would do it and we would have taken it there, but their camera wasn't working which is also frustrating. read more

Known child predator was seen talking to little girls at food for less then when confronted he tried to bribe me to stay quiet and then threatens my life this man is sick read more

The pharmacist, Wildon Jian, in the CVS Hacienda Heights, was rude and didn't care about the customer. Today, the same pharmacist, Wilson Jian, told me I had to return at 7:00 p.m. when I dropped my list of 3 items at 5:44 p.m. and, at that time, didn't have a customer. He told me that it was a big order, too many items. Three items mean too many for him? How lazy he is. I have been with this pharmacy for decades of my prescription and have never had any issues. It never took over 20 minutes until the pharmacist, Wilson Jian, was in charge, so I removed my list, canceled my presentations, and moved on to other pharmacies. We have been with this branch of CVS for decades and, most of the time, had a nice service. That all depends on which pharmacist is in charge at the time. read more

So incredibly frustrating and infuriating. Long story short: do not get your flu shot at CVS, they WON'T make it easy. I was denied a routine flu vaccine today, on account of a "system shutdown" earlier in the morning. The staff claimed they were not accepting walk-ins, contrary to the scheduling system. I had even double-checked online right before arriving to confirm that walk-ins were indeed permitted. I totally would have understood if there were a stream of patients waiting in to be served; the pharmacy area was nearly empty, save for a guy ahead of me who was waiting for, of all things, a flu shot! I relayed my logic and observations back to the pharmacy tech, who then tried to ask the Asian female pharmacist (perhaps the manager). She outright refused to inoculate me, relaying the message via the tech that I should come in again another day. As I walked out CVS in frustration, I checked the CVS flu shot scheduling site once again, to see if I could select the "I'm here and ready now" option and get served. Lo and behold - I could! Moving forward, another more customer-oriented pharmacy can take my health insurer's reimbursement, not CVS. So much for their so-called purpose: "bringing our heart to every moment of your health." read more

CVS Pharmacy - What happened to not accepting walk-ins?! - Drugstores Near Me - Hacienda Heights, California

This place is unbelievable. My script was called in, I went there and they asked me to come back after 2. Fine. Hour+ later, I came back and a female worker told me it would be 15 more min. After about 30+ min later and I inquired, but the female worker made eye contact with me but blatantly ignored me. Do I come back again? How long will this be...? Who knows!? The male Pharmacist recognized me and thankfully told me he's working on it and it would be ready in 5 min. Sebastian, who checked me out was wonderful and always has been every time I see him. So big thanks to them. The customer service has been very inconsistent, but since it's close to home, I'm still coming here. The Saturday crew has a much better level of customer service. read more

Pharmacy is so unprofessional someones coughing up a storm surrounded by medication and the tiny Asian pharmacist was laughing at a customer as he checked in how rude read more

Stay away from this location. They dont have any customer service nor do they care. The ladies there are rude and the male pharmacist doesnt seem to care. read more

I ordered a large canvas for a funeral and ordered it very early. Actually ordered a few canvases. Got a confirmation that everything was ready for pick up. I get here, and Fatema only had 2 ready. I came later than my pick-up time. She said she called and left a voice-mail, so I checked my phone, no missed calls, and no voice-mail. Then she said well I called a number." I'm not sure if it was yours. THAT IS WHY THERE'S A NUMBER TO CALL ON THE CUSTOMER ORDER. So I was like well now what?" She's like, "You can go to another cvs and see if they can make it. A 16x20 takes at least an hour to do, from what I was told. This is frustrating. I KNOW everywhere is short staffed, but that is bs. I might as well have ordered online and got them delivered. Next time, I'll go through somewhere else. But no apology. Just a shrug of the shoulders and an oh well attitude from her. read more

I would give the CVS zero stars if I could. Avoid it. It's so dirty and the employees are incompetent.

I left this CVS Pharmacy 3 months ago and still dealing with fallout. They failed to transfer prescriptions for me and my spouse. Not only that, they sent over the wrong birth control thus getting a prescription we didn't have to begin with. So since the little falling out with the main pharmacists that supposedly has been relocated, now I'm dealing with the fallout of poor customer service yet again. Stop going to CVS! It's not worth it. They're still screwing me over and I'm not there anymore. read more

This is a nice big CVS with lots of selection. But they did not have a key duplication vending machine. They do have CoinStar.

I went to pick up my prescription and the staff name Cynthia in the pharmacy with the glasses and pony tail was super rude and had a very bad attitude. She told me she can't find my prescription and she told me to call my doctor with really bad attitude. I told her maybe it's not on the system yet the doctor said to wait 10 mins and she just ignore and left. After 10mins I was going to ask her to check up on the system again but she told me I won't get my prescription if I just stand and wait over there, I have to go to drop-off first.???She can tell me at the first place. My eyes was really hurt and she treats me very poorly. I will leave a zero star if I can. read more

This place just keeps going down hill. Of course management changes again and they have hired people who have no knowledge of their own sales. I purchased two "not your mothers" hair product items. Both buy one get one 50% off. Plus there's a coupon for $2 off any $6 of hair products. The cashier fatema tells me that I need to buy two of the exact same items and I don't understand their sales. I explain to her multiple times and she is insistent, so I tell her to go read the sign and she response I know my sales. Okay cool, she goes and asks the manager and the manager says it's exactly I say it is. So when I try to show her a picture of the sales tag and explain to her that's what I said, FATEMA (cashier) turns around and says that's what I told you, I was just saying the register wasn't doing it. Seriously dude so I tell her she is a liar and she starts going off on me. Then the manager Chrissy protects her when I start to put her in her place. Learn your sales CVS employees. If your customer has to tell you how it works then shit maybe I should be working here instead of you. Don't ever yell at your customers it's disgustingly disrespectful, just because I know more than you. read more

See all

Dear CVS Why are condoms behind locked vitrines? Given the super sensitive nature on the topic of unwanted conception lately, they should actually be free. But as you're a commercial business I guess that's not going to happen. And as the government gets most things wrong, they will not understand this concept either: to chip in and make this product free. Which would be a much better "bang for the buck" of tax money then most if their other "ideas". But CVS, at least make sure these products are easy to access and don't require a store employee to open up the vitrines for you, for a product like this. Really..... read more

This is a pretty busy CVS considering the strip mall its located in is a little on the sketchy side. Although they are very busy they still seem to make sure the customers are taken care of. They are fast very helpful and the store is pretty well stocked. You can find medications, household items, hardware, medical supplies and aides. They also have a pretty huge selection of gifts, cards and fine spirits!(alcohol). Patio sets, holiday items, flowers, the list goes on... Oh I almost forgot they will develop your film or you can print pictures here at a discount. The only thing they don't have would be lettuce ... Otherwise for anything else this is the place. read more

What shitty attitude! Been going here for 15 years! Today was a huge disappointment! Two if the employees just should not be working there! Wish i would have repoted young gal eho opened tylenol locked door& asian lady at counter!!! Why wirk if u have such an attitude! read more

My son needed medicine & they denied the medication with prescribed medicine & my son really needed his medication i don't recommend this CVS pharmacy they are total douche bags read more

I travel throughout los angeles county for work and see many public locations. the staff was helpful and kind. I did not see one name tag, so I have no names to offer. I stopped to purchase cough drops and water. I needed to use the restroom. it was close to the most disgusting public restroom I have ever used (see attached picture of the toilet). after I exited the restroom I reached out to the employee in the pharmacy and she told me it was not her job to clean the restroom, but she will let them know... wow. then the sweet lady who helped me check out also just said "i'm sorry. I will let my manager know". needless to say... I absolutely did not use the restroom here and needed to locate another place to go... yuc read more

CVS Pharmacy - Drugstores Near Me - Hacienda Heights, California