This is my regular 7-11 bc it's on my way to work. I stop here for gas, slushies, snacks, even bought a glass rose here for a friend once lol! The workers are always nice. Prices are normal not cheap not more expensive than other places in the area. This location has many homeless people in the parking lot but they aren't bothersome, I don't think I've even been asked for money there. read more

7-Eleven - Convenience Stores Near Me - Santa Rosa, California

poor customer service Very disappointing experience at 7-Eleven. I asked the employee if the donuts were cream-filled, and he clearly said yes just to sell them. When I got home, they were not as described at all. This is dishonest and misleading. Customers should be able to trust what staff say. I will not be returning. read more

7-Eleven - Convenience Stores Near Me - Santa Rosa, California

I purchased something using my debit card but it ended up freezing after entering my pin. I get notifications sent to my phone every time a transaction is made and it shows I made one for $12.58 at 7-Eleven. The lady at the register said that it didn't go thru on her screen and since no receipt printed that it means it didn't process. She tried to make me try again but I didn't want to after getting confirmation from my card it was successful. She said it freezes sometimes and that if it didn't go thru that it will soon fall off my transactions on my card. Long story short, it never did and they STOLE $12.58 from me. I contacted their customer service to file a claim and was given a case #. A few days later I received another email stating "Your case has been sent to Store 33277. Somebody from the management team will contact you​." It's been over a month and NOTHING!!!! I've never had horrible malpractice from any business do something so disrespectful, it's disgusting. All because an error on their part and for $12 dollars and $.58 cents. Congratulations! read more

7-Eleven - My Card SMS Notification showing the transaction - Convenience Stores Near Me - Santa Rosa, California

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It was not possible for me to purchase gas here with the 7-11 membership app. The app says it is not supported at this location. I will not return. read more

The hot dogs were old. The people working didn't understand what I was asking for. Language barrier. It was frustrating. I love a good 7-11 hot dog. read more

HORRIBLE CUSTOMER SERVICE!!! First of all. Why does 7-11 smell like burning feces?! I hate the smell. They all smell like this. I think they need to get rid of the nasty food they sell. It's either the ovens or oil they use, it smells like death. I don't often go to 7-11, unless I'm really lazy, and only cus it's near my home. This location pissed me off, they guys don't speak English or "act" like they don't. I'm confused.... Anyway I went in to make a purchase. My total was $9. I had tons of quarters left over from the laundry-mat, they also had sign on the door saying they have a "coin shortage" As I was counting out my quarters, the guy yelled at me and said "you go I have long line!" he then took the items I wanted to buy and put them behind the counter, like he was refusing my business, he said, I don't have time, (there were 2 people behind me that literally just walked in) I was trying to understand what just happened, I guess he was impatient while I was counting. I mean it's not like I had all nickels and dimes. How hard is it to count $9 worth of quarters?!?! I mentioned I can pay with card, is that okay? I also said you guys have signage on your door mentioning, coin shortage?? Really I couldn't understand what he was saying... he was so rude, he literally yelled at me! Like wtf. I didn't see that coming, I thought I was helping... I decided to never visit a 7-11 again. read more

I frequent this 7-Eleven for gas and other items. They public restrooms that are ALWAYS out of order. How can this be? I have been given many excuses such as Out of Order, the Key is Lost. This is not a good image for the popular chain. It's so annoying! read more

I bought some dryer's vanilla ice cream and the ice cream was probably melted and froze again.they sold it to me that way.i bought it on 3/11/2023 around 2:30 pm.i should have gotten a receipt,but I'm sure they counter people over at that store wouldn't believe me without a documented recipt.i believe all the ice cream is spoiled.ive already taken 2 pictures to send to dryer's corporate office telling them what the store number is,so they can investigate so no one else gets sick from eating this stuff. read more

7-Eleven - the inside of a container of ice cream - Convenience Stores Near Me - Santa Rosa, California

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Dirty and the only reason I come would be to get Slurpees... The Machine doesn't seem to want to work! Please somebody start to care in this place? I'm begging you, I want somewhere To get snacks for road trips or a day at the lake cmom? read more

Don't waste your time trying get gas at this location. You barely get the first 2 digits entered for your zip code and the pump times out making you have to start over read more

Very rude. Night guy speaks no English. He will yell at you for no reason. I went there tonight tonight to get a Diet Coke. He started yelling at me for no reason. Very abusive. He even said he would kill me. For just walking in the door. I have no history with him. Casher is crazy. read more

Dirty dirty dirty. This is hands down the most unsanitary disgusting dirty 7-11 I've ever been in. Trash outside surrounds the parking lot, immediately gives you the impression of the business owners concern for providing a safe and sanitary location. The building is run down and rust dirt stains run down the front of the building under the logo / sign. How does 7-Eleven corporate not do anything about this? The staff is hit and miss, usually they are typical condescending in nature calling you "buddy" or "boss". Absolutely no pride in ownership. Will not return. read more

BEWARE GIRLS, LADIES and WOMEN do not go in this or any 7-Eleven stores. A young, tiny girl, (adult customer) was attacked viciously by another customer, a man twice her size. I wish I could've helped her but thought the cashiers or any man try to detain this man and 2 other women who intervened as well and left her hopeless on the ground. She never put her hands on this man for such a brutal attack, as some people said, but she didn't I saw it all. The Cashiers wouldn't let her leave, or any of us, but she kept getting stomped on, she should've been able to escape. BEWARE no woman should be treated like this for talking back to a man who initially started this terrible event. read more

7-Eleven - Woman attacked by man twice her size and 2 other women. Cashiers let this Hick beat this woman & held her hostage in store. - Convenience Stores Near Me - Santa Rosa, California

They suck! Expired beers, no refund or exchange, got told to come back at 6 am to talk to the manager and it was 11:30 pm. (Not to mention there's rats right outside of the door). read more

This place is MOBBED with homeless people and its terrible. I want to hook a snow plow up to my old diesel truck and get a permit from the city to "snow plow" away all the debris and homeless from around this 7-11. They have a FOB set up on the corner, where they conduct theft operations and recon the local shops. I think the 7-11 promotes the homeless people and they sell them cigarettes and booze. Bums try to ask me for change one more time... this is a MAJOR problem. read more

I frequented this 7-11 quite a bit for gas, milk ( one of the cheapest prices in town)etc. But ever since they've hired a new clerk, who is rude, snobby and she never makes eye contact with anyone. I refuse to do business there anymore. I've never had bad service in the eight years of coming here, from the family who runs it until this new clerk. read more

Although the location is always fully stocked and has a gas station my complaint is with a middle-aged female clerk who has a tough time greeting customers or thanking them when they finish paying. Customer Service is one of the most important parts of retail. Everyone can be replaced, even the lease. read more

I go here everyday and it is, in fact, one of the highest quality 7-11 stores I've ever had the pleasure of shopping in. The staff is very kind and patient with the less-than-savory customers who frequent here. I wouldn't buy rockstar energy drinks anywhere else if I could help it. read more

The guy behind the counter refused to give me four quarters for a one dollar bill so I can put air in my tires. He said it was store policy. LOL read more

The staff are antagonistic jerks. I was filling up and decided to throw away a cup...A CUP. And the staff decided that though I was spending 50.00 plus dollars at the pump plus whatever I was buying inside I could not throw away a cup. Maybe this isn't the type of place that depends on "Yelp" reviews or the business of one person, but I'll never spend a dime there again. read more

Most disgraceful worker ever. I know it's not the most glamorous job. But don't treat strangers like it's their fault if something of yours is not working, this one needs to close down or get new ownership or become an a.m. p.m. not the first time I've been accused of or treated like crap in this location read more

I'm used to rude quickie-mart workers, but this one takes the cake. The guy working there tried to accuse us of trying to steal a couple bottles of water AFTER HE JUST RANG US UP! It was the most bizarre thing. We all really need to protest the 90 percent of quickie-marts that are run by complete d-bags. read more

Very rude! I was paying for my purchase. It was 2.70. I had a twenty and a coin purse full of change and had the 2 quarters and the two dimes to give the guy and he ignored the change. I said, "I have the 70 cents". He said, very rudely "I GAVE you 17.30 back" , then ignored me, he didn't ask if I needed a bag or anything and started ringing up the next customer. I was still at the register. read more

don't even want to give 7-even a 1 star. They are a terrible business. I went to get my bike tire pumped. The machine took my money even though it was broken. I tired to pump my tire but it went flat instae. I ent in trying to explain my situation and the manager had a condescending attitude towards me and treated me like I was the stupid one, turning the situation as though something was wrong with my bike. They refused to reimburse me and instead blamed it on me. I bought my items and left. I will never do business with them again.not worth it. read more

Rude, rude RUDE! My husband went in there tonight with my 3 year old son to grab a quick drink and snack and to take a potty break. (We live in Petaluma and he was up in Santa Rosa to buy a lawn mower battery at a near by store) He said he got nasty glares from behind the counter. They were watching him as if he was going to steal something. When he went to the counter to pay he asked the man, "How are you?", to which he got NO response. The whole while, the man ringing up my husbands purchase was speaking to his coworker (a woman) in their native tongue. My husband is a nice guy. He gets along with EVERYONE! He just thought it was so rude that they verbally don't acknowledge their customers and treat you like you're up to no good. He said he felt discriminated against because he was white! (That might not be the case but anyway...) Just plain rude! It's a wonder how they are even still operating this business. They need to be taught what customer service is and what freaking COMMON DECENCY is!!! read more

Rude doesn't even capture the two cashiers I encountered. More like confrontational, disrespectful, aggressive and lacking the common curtesy they should have towards a paying customer. We pulled up to the pump and paid there using a credit card. I needed to use the restroom. When I came out, there stood one cashier right in front of the restroom door. "Do you have the key?" He said. I told him no the door's unlocked. He says I can't use the restroom without a key. There's no sign and the doors unlocked. The conversation went downhill from there. I walked towards the exit and the second cashier is staring at me. I asked him "is there a problem here?" He echoes the other cashier by saying I needed a key. If a restroom key is such a big deal then post a sign and lock the door! I told them both stop being rude to me. This is not how to treat a paying customer. If they were more polite there wouldn't be such a scene... the other customers looked shocked. Good luck fellow patrons, then I walked out. read more