Fred Meyer Management 8955 SE 82nd Ave…read moreHappy Valley, OR 97086 Dear Sir/Madam, I am writing to formally lodge a complaint regarding a hazardous incident and subsequent poor customer service that occurred at your Fred Meyer location at 8955 SE 82nd Ave, Johnson Creek, on Thursday, November 28th, at approximately 10:24 AM. While using pump #1 at the diesel self-service station, the pump failed to stop automatically, resulting in an overflow and a significant diesel spill. I promptly sought assistance from the station attendants, who were screaming to shut down the diesel pump due to the hazardous spill. One of the employees who came to help clean up the spill mentioned that this issue with the diesel pumps is recurring and has been previously reported to management, but no action has been taken to resolve it. Following the incident, my wife and I went inside the store to speak with the management. We waited by the florist area until two men approached us. The older gentleman, who we later learned is named Kevin and is the assistant manager, asked how he could help us. When I explained the hazardous situation and the need for the diesel pump to be fixed, he dismissively claimed he had never heard any previous complaints about it and blamed me for the incident because I used the self-service pump, insisting that I was liable. He was very rude, speaking loudly and treating us as if we were ignorant. When I asked to file a claim in case my vehicle sustained any damage from the incident, my wife detailed the incident in the claim form. After she finished, Kevin rudely pulled the paper from her hand. When I requested a copy, he said they would call us and attempted to keep the document. We managed to take pictures of the claim before leaving the store. After leaving the store, we asked a store employee for the manager's name, as Kevin never introduced himself. We were informed that the store manager is named Jackie and that she was off for the holidays. We then called 1-800-KROGER to report this incident and open another claim. The employee who took our report was more understanding and apologized for the situation. We requested a phone call from upper-level management as soon as possible. On November 29th, we received a voicemail from a Kroger claim representative, but when I called back, no one answered. I received another voicemail on Sunday, December 1st. When I called back, I spoke to another employee who did not know what I was talking about and asked me to open another claim. I requested to be transferred to management multiple times, and she placed my call on hold, but no one picked up after several minutes, so I hung up. I am deeply disappointed and frustrated with the way this situation has been handled. Not only did we experience a hazardous incident, but the customer service we received from the assistant manager and subsequent interactions with your claims department were unprofessional and dismissive. This is not the level of service I expect from a company with the reputation of Fred Meyer. I request that you investigate this matter urgently and take necessary corrective actions to prevent future occurrences. Additionally, I seek assurance that the claim we filed will be properly processed and that we will be informed of any developments. Furthermore, I would appreciate a response detailing the steps that will be taken to address this problem and ensure customer safety at your gas stations. Thank you for your prompt attention to this matter. Sincerely, Jorge A

Always fill up here when I'm running errands on SE 82nd. Large, 8 lane gas station that is clean…read morewell maintained. It's always busy but employees do a good job getting everyone serviced and in and out quickly. Prices are already better than other gas stations and then with your Fred Meyer discount, depending on your points, it's 10 cents to 59 cents less per gallon. Who doesn't love that? Even if the lines take a little longer, for the great price, it's worth it. Tolerance is so underrated and needed, especially in the current environment. Easy access from Freddy's parking lot or the side street entrance. Trader Joe's is on the next block so I fill up on gas then fill up on Trader Joe's faves.

So basically it's like 7:00 AM. I've been working every day for six months now and I finally get a…read morebreak from life. I walk inside and I buy a pack of condoms. I'm a really shy person about it and I felt like I pissed off the older lady when I was trying to use my reward system for my fuel. She already didn't understand me because I said 50 & she said five zero...I don't have an accent, but I do look Asian so I'm sorry about that.. I went outside immediately because I didn't wanna talk about my condoms. I needed help fueling my car because simply I didn't wanna work anymore & I've always had issues with the triggers of the pump in the past. I went back inside and I just asked a different employee. It was a young gentleman and he helped me I didn't want to seem angry about it because well it's 7 o'clock in the morning and I just wanted to go home and well use my condoms then the lady comes outside and points the number one because I said one like I'm sorry about my error, but I didn't really care cause well I wanna go home and sleep finally. I never seen a Karen behind a counter before it's usually the other way around. But the guy was amazing to me. Kinda looked shocked that I said thank you to him as if it's like not 60* outside. I'm tryna go home and you can figure out from there.

Attendant yelled at me because he didn't like where I stopped my car in front of the pump. Yelled…read more(not asked) for me to pull forward. I did, he stared at me then started yelling different demands. I left and went elsewhere.

I want to move to Portland! We stayed at an Airbnb nearby and gas was $2.87 here!! I am so shocked…read morebecause it's so expensive in LA right now! We saw different employees come out of the gas station to fill up other people's cars. You definitely don't see that around SoCal.. so it was new for us. We were so used to it that we pumped our own gas. One of the staff came and told us that you get fined if you pump your own gas, everything's so different here than LA!

I NEVER USE ARCO GAS! The Methanol reduces MPG by 7% due to the low BTU…read more So the should add 7% to the price. This will get you close to what the real cost of the fuel is.

Fast, Clean, Super kind staff. What more could you ask. Noticed this station has bad reviews but…read morethey are cheaper than others in the area and let me use the employee bathroom.

Terrible customer service, asked to add my rewards number and the employee "Matthew" just told me…read more that it was too late and I should have asked him and that it's not his job to offer it every time. Didn't apologize or offer to fix. Didn't offer a receipt.

The people that work here/ or own it are so nice.gas is a great price too!…read moreI've always been treated with respect even when I try to do gas myself..if I'm flustered they always help me.plus they are all really friendly and non judgemental Thanks people

Long time neighborhood customer since they opened. They've…read morehad many turnovers in staff, some of them glad they're gone, but some sad to be gone. Michael, the owner, has since started the hot food again to offer. The staff, Mo x3 lol, John, (redbeard man) has made sure that customer service is everything and all food is freshly made and honest. It's Southeast Portland and it's hard to deal with the clientele that shows up and they deal with it with Grace. I don't think I've ever left a review for a gas station but since this is my neighborhood go to, I will give them kudos for taking into account and listening to their regular clientele. That's what makes things work being involved with your neighborhood. Back to the note of the hot food, the hot dogs are great quality, not cheap stuff, I'm happy so far. Be patient with what they're trying out and give them your thoughts, they're open what works. PS: Get a separate counter for the lottery people it really holds everyone else up in line.

The ppl that work here are nice.... and they always have fresh coffee and it's always clean…read more The only thing that sucks is sometimes in the middle of the night (I wake up early sometimes ... like three or four am) their credit card machine goes out... no debit or credit.... sucks because theirs is usually the most inexpensive gas around and I usually wait to the last minute and when it's that early it's hard to find an open gas station. This has happened to me so many times over the course of four years that I couldn't even begin to tell you how many times I was paying for the atm (alot higher then the .45 cents they charge) because I was stuck. But .... gotta love the ice coffee :) and their cheeseburgers aren't as bad as you would think lol... but you gotta be real hungry and put lotsa condiments on it... :) Hey what do you want for a dollar? :)

If I ask for a medium iced mocha I don't expect a large iced coffee. And I really don't expect the…read moreattitude to get when you ask them to correct it.

For the years we have filled up here they have hoses long enough to fill your tank even if your…read morefill opening is opposite the pump, until today. After waiting in line we pull up only to be told that as of 3 weeks ago they will no longer do reach around fills. Thus they made us go around and enter a long line again. While pulling up I notice an 8.5x11 paper with print too small to recognize unless you are looking for it saying so. I'd be interested to know what brainiac for what reason suddenly made this policy and why they think printing it out on a letter size paper unreadable size is informing the public.

First time using this gas station I usually fill up in Washington. The likes for every pump were…read morelong and it appeared that there was only one attendant working. I'm use to pumping myself in Washington but apparent at this gas station they do not allow from cross pump, that is pulling the hose to the opposite side of the vehicle. Not permitted!!! The problem; you won't know that until you've waited in line and finally get to the pump where the attendant tells you, no can do. Then they instruct you to go to the "correct" side and enter the back of the line. I just decided to go across the street to 76.

This is a challenging corner. Be very careful driving in and out. I dropped in to get gas late…read morenight. The price is significantly less if you use cash or mildly less if your use your debit card with the pin. I thankfully have a small car. I was trying to get into one of the spaces to fill my tank. The gas pump hoses, FYI, DO NOT STRETCH! I have a tiny car so the hose on pumps that stretch very little are usually zero problem but nope... zero stretch at all. Unfortunately the other cars were firmly staying in their spaces so I had to do the whole drive out, turn around and back in. Parking I had to be super careful of this very large and obnoxiously placed concrete thing. And then it is a bit scary to drive out of there as cars come barreling around the corner onto 39th from Powell. Yikes.... There is an ARCO further down towards Belmont that also has some of the lower prices. It is a bit safer to get in and out of depending on the time of the day.

Worst experience ever. Absolutely mortified by the manager's behavior…read more ​I just spent a month in a Portland hospital. Because we live nearly two hours away, my husband stayed by my side the entire time. To avoid driving back and forth every day when he had to go to work, he packed a bag for himself and a couple for me. My husband isn't the most organized person, so after a month of this, the car was cluttered with bags of clothes and daily trash. ​Right after my discharge, I insisted we stop somewhere to vacuum and throw the garbage away. The minute we pulled in, it started raining, so we decided to just quickly toss the trash. The manager walked out and immediately began harassing us about "illegal dumping." When my husband asked for his name, he yelled, "David, and you can tell them I said you had to leave for illegal dumping!" ​David intentionally kept yelling so every other customer could hear, completely belittling us. He called my husband a "bitch" and screamed, "Have fun living in squalor, you homeless fucks." ​I was so embarrassed that I just made my husband drive away. I badly wanted to throw my discharge papers and my large bag of medication in his face to prove who we were. To treat recovering hospital patients with such vulgar cruelty is disgusting. I will never return.