i needed a quick windshield patch up from a rock hitting it, called and they were able to get me…read morethat day but chose the morning after, super affordable

Brought in 24 Roque to have windshield replaced and calibration done. Windshield was replaced…read more Notified before pickup they could not due to calibration because they did not have updated software. I would need to take it somewhere else. The estimate had been based on doing both. They did not breakdown cost in estimate. Mind you there are safety features aligned with the calibration. Called around got estimate from Nissan. Told them how much it was and I expected it to be deducted from estimate. Long story short I walked away with an unsafe vehicle and an additional cost to get vehicle right. They should not have attempted the job if they could not do the whole job. This was just messy! I would not recommend using them for any replacements without guarantee they have what is needed to do the job. Additional time and money and putting someone in unsafe vehicle is the outcome. Beware.

Richard provided a great customer experience. He provided me with timely responses, extremely fair…read moreprices, quality work in a timely manner. I recommend Prestige Auto Glass to anyone with auto glass needs! My rear passenger quarter glass was shattered by something (rock?!) flying on the highway. I had immediately filed a claim with my insurance company and came to yelp to get quotes. Because this is a "dealer only" part, it had to be ordered directly from them. Prestige came to my and put film on my window to hold me over until my new window came in, and he came to my job to install it in the parking lot. I am adding to this review only to again speak to how awesome Richard is! You pray for people like Richard to be put in your path, that mean you good and I am most grateful for you Richard! Thank you again! #MyAutoGlassPro Consistent, reliable, professional, top tier expertise, responsive, and fantastic customer service! Peace and blessings to you sir!

Smooth transaction and budget friendly cost. Happy customer with windshield that will pass…read moreinspection.

Very professional and helpful staff. We received the service that we requested and the quality of…read moreservice was excellent. I found the interaction with this company of high value. Highly recommend Capital city glass

I've needed their services twice and both times they have been inexpensive and fast to replace my…read morewindshield. Highly recommend this business.

Best price in town! Punctual, courteous, 10 out of 10... Definitely would recommend his business…read morefor repair work.

Aswad did a wonderful job replacing my back quarter panel window. He was quick to respond,…read moreprofessional, and timely. I really appreciated that this was a mobile service that didn't interrupt my day! He offered the best price I found and I would give him more stars than 5 if I could! Thanks Aswad, hope I don't need these services again but if I do I'll be coming to you! :)

Our RV windshield was damaged back in June 2021from a road trip after failed communication attempts…read morebetween the insurance company and scheduling installation.... Action Auto Glass SAVES the day! Friendly, professional, and reliable service! Todd is the owner and his customer service is top notch! Keeping smiling and keep up the good work!!! Thanks again! Headed to TX

Just had my 2nd windshield replaced by the guys at B&J Auto Glass and there's a reason why I would…read morekeep using them. The shop is clean and welcoming, James & crew are extremely nice and they are fast. I prefer using small Mom & Pop businesses over the big dogs. I highly recommend this shop and would definitely use them again.

Long-Time Customer Let Down - Poor Workmanship, No Accountability…read more I've been a loyal customer of RVA Glass for nearly 4 years, but my recent experience has been incredibly frustrating and disappointing. I contacted Andrew, the owner, on September 6th about a warranty issue--my windshield was leaking and literally moving, which is a serious safety concern and clear evidence of poor workmanship. Since then, it's been a string of excuses, delays, and broken promises. Andrew scheduled multiple appointments to replace the windshield, but either canceled at the last minute or rescheduled without follow-through. At times, he would go silent for a week or more, despite saying he'd get back to me. When I tried to confirm one of the appointments, he denied it was scheduled--even though it was clearly stated in a previous message. Instead of taking responsibility, he sent me a long explanation about how "Sunday starts the week" and quoted Google to justify the confusion. I had to remind him: "There are seven days in a week, so even if we go with that definition--the question is when in the next seven days can you come out... not more than seven days, right?" Eventually, I had to say: "Andrew--that is so not the answer to give a customer. This unfortunately has been one big mess and hassle to deal with. I have tried to be patient and understanding with all the excuses/reasons why you have had issues in completing and honoring the work you did." As of today, the windshield still hasn't been replaced. I've been more than reasonable, but the lack of professionalism, accountability, and basic customer service is unacceptable--especially for someone who's supported this business for years. If this is how RVA Glass handles warranty work and long-time customers, I cannot recommend them to anyone.

I am writing to express my profound dissatisfaction with the service provided by RVA GLASS LLC…read morebusiness and to address the unprofessional behavior exhibited during our interactions. To begin, I must emphasize my disappointment with the consistent lateness demonstrated during both scheduled appointments. This lack of punctuality not only wasted my valuable time but also inconvenienced my family, who patiently waited for your arrival. We thought we were able to schedule a same-day appointment but due to Mr. Andrew's inattentiveness, he ordered the wrong glass resulting in us having to wait until Monday after we'd already paid our deposit. We did not ask for a return of our monies despite knowing another business that could install a window because we wanted to patronise this gentleman's business... big mistake. After the glass was installed I get texts from Mr. Andrew one which was meant for another customer further displaying his lack of attentiveness and another about payment.( mind you, I live two hours away and had to travel back) about the remainder of the deposit. I wasn't at my computer as I had many errands to run with my children (3 under 5 and an 11-month-old baby) and got hit with a family emergency so I sent him a text assuring him I would pay for it as soon as I could! just as I did with the deposit! I was deeply disturbed by the unprofessional tone of your text messages. Instead of communicating professionally and understanding, as we were with his lack of punctuality, lackadaisical disposition, and inattentiveness he chose to be rude and confrontational, even resorting to threats of a mechanic's lien all within 24 hours for $119.00, Such behavior is completely unwarranted and entirely unacceptable. I do believe some discrimination was at play here. but I will not make such assumptions. I was more than patient and kind with him with his lack of punctuality for both appointments and he was nasty and rude via text message without so much of a phone call to clarify. A tremendous lack of character was displayed. I had my 11 month old child sat in the car waiting for him for a total of six hours between both appointments. No compassion, no heart. Like I said I was dealing with a family emergency. Did he apologise for his lateness or show any character? of course not. Very arrogant attitude. This is why I believed some bias was at play. As business owners ourselves, we understand the importance of maintaining a professional demeanor and treating customers with respect. We have contracts with some companies who may not be able to get back to us for weeks but we remain professional and strive to make payment EASY! We just needed a chance to get to our home office and he didn't have patience for 24 hours without sending ridiculous texts. He had no problem being late for my appointments and couldn't give me so much of a courtesy. It is essential to communicate clearly, manage expectations, and address issues in a courteous and empathetic manner. Your failure to uphold these fundamental principles has left us dissatisfied with the overall experience. Character is everything. I would have rather paid more at another company than to be spoken to this way. and another thing, if he would have just called! I would have given him my card number over the phone and authorized payment or just given him cash at the appointment. Overall, it was more trouble than necessary. My thoughts after the service. Pay more for professionalism, punctuality, and politeness. You won't be treated with bias as some thief after traveling over four hours total and waiting for him for an extra two hours plus

Fine Windshield Repair/Capitol Windshield Repair is the best windshield repair service in…read moreRichmond. Steve returned my call within 10 minutes and made an appointment for the next day. He communicated his status and came early! He pays attention to detail and was very fast repairing my windshield crack - All done in about 10 minutes. I used his service about 10 years ago and the repair looks the same today as the day it was done. Work is guaranteed. Highly recommend - you will not be disappointed!

My wife used them after a semi spit up gravel Into our…read morewindshield. They were friendly and aff