From the first call I made to the completion of my window replacement install, I felt I was in good…read morehands. Staff was professional and on time. I would recommend Ace Glass to anyone who needs their services. Don C.

I would like to commend ace glass on their professionalism. My drivers side window was cracked by a…read morerock due to road construction heading to VA Beach. I initially made an appointment with safe lights my appt with them was scheduled for Tues, the tech called and said the glass broke and they wouldn't be coming. I scheduled another appt date this time they called saying the glass didn't show up. Needless to say I canceled any further contact with them and called Ace glass they scheduled me for the next day and had me in and out of there in 1 hour they did an amazing job. I would like to recommend Ace glass to everyone. I will never use safe light,I was paying out of pocket and I don't feel i need to go through this many changes to give someone my money.

Kind. Prompt. Fair. Look no further for your glass needs. It actually felt good to do business…read morewith someone in the car industry, for once, and as a woman no less

i needed a quick windshield patch up from a rock hitting it, called and they were able to get me…read morethat day but chose the morning after, super affordable

My rearview mirror inside of my Lexus melted off.... So it was hanging by a wire. I called these…read moreguys and they got me in quick. 30 minutes later it was properly reapplied and I was on my way. Professional operation. Recommend

Very pleased with my tint. Ahmed is quick at responding. Pricing is very reasonable. Highly…read morerecommend!

Easy to setup and good communication. David the technician working on my vehicle was professional…read morein all his interactions through getting my windshield changed. I had to run out before he arrived and he was intentionally on the phone with me when he needed to grab the car keys just inside the door. Appreciated the respect. Also, he was FAST! I was shocked when he called saying he was done already. The price was just as good, if not a few bucks less than some other quotes I got. I appreciated him also explaining they will address any issues early that happen. I have a little knick in another vehicle that I plan to have Fast AutoGlass assist with. Great experience!

I had a good time with Fast Auto Glass staff. They worked well for me and they got my vehicle in…read morewhen I had damage from some hail. The staff was attentive and they work FAST. They worked with my insurance and the costs were really affordable. They made sure that I was pleased with the results before letting me go. If you need their services, please don't hesitate to visit.

fantastic experience! visiting RVA for a family funeral. Got a crack in windshield during that…read morefreakshow snow storm driving in from Big Lick. handling entirely on the phone; James came to our airbnb near VCU. Pickedup a stashed key, did a great job fixing window- and put the key back just before we returned from a family visit. safelite was terrible tryjng to arrange and get a quote. Skip them. James gave a quote and set time of repair within two text messages. $100.00 boom!

Easy to set up appointment and the price beat the competition by $50 - $80. Company came to my…read morehouse and replaced the glass in the street. Quick and painless. Glass appears to be good quality with no visual defects. Company does charge a service fee for using a credit card.

Windshield had a huge crack, no question it had to be replaced. Tried first to use the big company…read morethat starts with S, they had the wrong glass the first day and the second day they cancelled at the end of the day after missing they missed the appointment. Called AGN, told them I wanted OEM glass, had an appointment in 3 days. Took it in Monday morning, work was complete in about an hour. Everything looks good, all the gaps are aligned properly, no mess inside the truck. Very happy with the work.

highly advise Tesla owners (and anyone else) to avoid this Auto Glass Now location (Richmond, VA…read moreStore 57072). They replaced the windshield on my 2024 Tesla Model 3 on August 11th, and the workmanship was dangerously negligent. They left the rearview mirror mounting screw completely missing and failed to install the special foam between the windshield and the humidity sensor, causing it to stop working. But the biggest and most dangerous issue is that they stripped the camera mounting screw, so the autopilot camera could not sit flat against the windshield. Because the camera was angled incorrectly, the car falsely thought it was entering a sharp turn and slammed on the brakes with "curve assist" engaged. I nearly got into an accident because of their incompetence. When I brought the car back to show them the physical damage and missing hardware, the manager completely refused to honor the warranty or fix their mistakes. Their excuse? They claimed the warranty was void because I ran the camera software calibration. What they ignore is that I have a timestamped screenshot proving the Autopilot system threw a critical error less than 15 minutes after I drove off their lot! The calibration reset immediately due to their physically crooked installation, and Tesla's own DIY manual explicitly states to run the software calibration when it resets. I have already spoken to their staff 2-3 times over the phone, and I have already visited this branch in person to show them the physical damage. During my in-person visit, the branch manager explicitly told me he would talk to the owner and call me back about 3 days ago. None of that happened--I received zero follow-up. It makes absolutely zero sense to void a physical hardware and workmanship warranty over a standard software function. I have entirely lost trust in this branch and refuse to let them touch my vehicle again. I am now forced to go to a Tesla Service Center to fix the stripped screws and missing hardware out of pocket. Avoid this place at all costs.

Long-Time Customer Let Down - Poor Workmanship, No Accountability…read more I've been a loyal customer of RVA Glass for nearly 4 years, but my recent experience has been incredibly frustrating and disappointing. I contacted Andrew, the owner, on September 6th about a warranty issue--my windshield was leaking and literally moving, which is a serious safety concern and clear evidence of poor workmanship. Since then, it's been a string of excuses, delays, and broken promises. Andrew scheduled multiple appointments to replace the windshield, but either canceled at the last minute or rescheduled without follow-through. At times, he would go silent for a week or more, despite saying he'd get back to me. When I tried to confirm one of the appointments, he denied it was scheduled--even though it was clearly stated in a previous message. Instead of taking responsibility, he sent me a long explanation about how "Sunday starts the week" and quoted Google to justify the confusion. I had to remind him: "There are seven days in a week, so even if we go with that definition--the question is when in the next seven days can you come out... not more than seven days, right?" Eventually, I had to say: "Andrew--that is so not the answer to give a customer. This unfortunately has been one big mess and hassle to deal with. I have tried to be patient and understanding with all the excuses/reasons why you have had issues in completing and honoring the work you did." As of today, the windshield still hasn't been replaced. I've been more than reasonable, but the lack of professionalism, accountability, and basic customer service is unacceptable--especially for someone who's supported this business for years. If this is how RVA Glass handles warranty work and long-time customers, I cannot recommend them to anyone.

I am writing to express my profound dissatisfaction with the service provided by RVA GLASS LLC…read morebusiness and to address the unprofessional behavior exhibited during our interactions. To begin, I must emphasize my disappointment with the consistent lateness demonstrated during both scheduled appointments. This lack of punctuality not only wasted my valuable time but also inconvenienced my family, who patiently waited for your arrival. We thought we were able to schedule a same-day appointment but due to Mr. Andrew's inattentiveness, he ordered the wrong glass resulting in us having to wait until Monday after we'd already paid our deposit. We did not ask for a return of our monies despite knowing another business that could install a window because we wanted to patronise this gentleman's business... big mistake. After the glass was installed I get texts from Mr. Andrew one which was meant for another customer further displaying his lack of attentiveness and another about payment.( mind you, I live two hours away and had to travel back) about the remainder of the deposit. I wasn't at my computer as I had many errands to run with my children (3 under 5 and an 11-month-old baby) and got hit with a family emergency so I sent him a text assuring him I would pay for it as soon as I could! just as I did with the deposit! I was deeply disturbed by the unprofessional tone of your text messages. Instead of communicating professionally and understanding, as we were with his lack of punctuality, lackadaisical disposition, and inattentiveness he chose to be rude and confrontational, even resorting to threats of a mechanic's lien all within 24 hours for $119.00, Such behavior is completely unwarranted and entirely unacceptable. I do believe some discrimination was at play here. but I will not make such assumptions. I was more than patient and kind with him with his lack of punctuality for both appointments and he was nasty and rude via text message without so much of a phone call to clarify. A tremendous lack of character was displayed. I had my 11 month old child sat in the car waiting for him for a total of six hours between both appointments. No compassion, no heart. Like I said I was dealing with a family emergency. Did he apologise for his lateness or show any character? of course not. Very arrogant attitude. This is why I believed some bias was at play. As business owners ourselves, we understand the importance of maintaining a professional demeanor and treating customers with respect. We have contracts with some companies who may not be able to get back to us for weeks but we remain professional and strive to make payment EASY! We just needed a chance to get to our home office and he didn't have patience for 24 hours without sending ridiculous texts. He had no problem being late for my appointments and couldn't give me so much of a courtesy. It is essential to communicate clearly, manage expectations, and address issues in a courteous and empathetic manner. Your failure to uphold these fundamental principles has left us dissatisfied with the overall experience. Character is everything. I would have rather paid more at another company than to be spoken to this way. and another thing, if he would have just called! I would have given him my card number over the phone and authorized payment or just given him cash at the appointment. Overall, it was more trouble than necessary. My thoughts after the service. Pay more for professionalism, punctuality, and politeness. You won't be treated with bias as some thief after traveling over four hours total and waiting for him for an extra two hours plus

I was looking to tint my car for just one window like a 30 min job at best! Everyone either was…read morebooking or trying to charge me 350 or more but this place looked out! And he was done in less than an hour it's been a fr weeks and everything fine and with a lifetime warranty I feel valued as a customer! His cut was so precise you would've thought it was manufactured like that!

Great service, great response time, great job! They got me in on time and my car looks great.read more

Rock hit my windshield on Sunday and by Monday morning the crack had grown about 3 inches in two…read moredirections. I called Chris at Superglass on Monday around 10:30 and by 2:30 he was repairing my windshield. Excellent customer service. Very responsive. Pleased with the repair!

From the owner: We specialize in windshield repair no replacements so there is no conflict of just trying to get…read moreyour money