I recently purchased a pergola kit from this 84 lumber location near St. Augustine. I read through a brochure that I had downloaded and ordered from a parts list through one of the assistant managers, Joe. I had no issue with the delivery or purchase. However, there were some glaring inconsistencies between the parts purchased and the actual plans provided by 84 Lumber. I ended up with an additional rafter that I needed to return (parts indicated 12 while plans showed 11). I had to dicker about having someone come to collect the 12 foot rafter and was even told that I might have to be charged for the collection. The rafter was collected but I wasn't reimbursed. I made a trip to the store some weeks after and had to insist that I be reimbursed for the additional rafter as the purchase wasn't due to my carelessness but rather the plans that 84 Lumber distributed. I pointed out as well that the brochure features a pergola made by another company and not 84 Lumber. The manager, Kyle, finally reimbursed me but not without a display of annoyance. I was given a receipt and I told them "thank you" but nothing was said in return. It seems that in some way I had put them out and I did not feel as though my purchase (about $2,000) was appreciated. I find it hard to recommend 84 Lumber that for the uninitiated, is kind of like your grandfather's lumber yard. I just didn't get a warm feeling during the entire process. If any consolation, the pergola looks great! read more