Everything from the purchase to the delivery went well. Everybody I dealt with were awesome…read more Delivery guys were great braving the bad weather to make the delivery promptly. Thank you. I definitely recommend this company for all your woodwork needs.

I had a horrible experience with this place. It was my first time there. I explained exactly what I…read morewanted and the quantity and decided to pay the day I placed the order. When the order came in, not only wrong, but the owner refused to fix the problem. I had to pay for the mistake of his employee. This is NOT how you deal with customer service or should run a business. I'm extremely disappointed in the service provided and would NOT recommend!!! They will most likely mess your order up and you will have to pay for their mistake.

Have been absolutely terrible to work with. They have had so many errors on their end that have…read moreresulted in my project falling incredibly behind. Between them not knowing how to properly measure their products for customers, to their suppliers supplying incorrect items. They were fully aware of this issue and chose not to disclose it to their customer. When calling to say the wrong item was received they responded with "oh yes we have been having an issue with that part with the supplier." Why would this not be checked prior to giving it to a customer!! They have been AWFUL.

They happened to have a replacement window that I could not seem to find in Rochester. I know some…read moreof the reviews here are low due to customer service - but I did not seem to have a similar issue with the front desk staff. They didn't perform over the top service - but they did exactly what I needed them to do so I am happy.

If you're a homeowner and would like to fix your own furnace forget it. They won't sell to you…read moreunless you have an account. What a racket. Always out to screw the little guy, and they aren't even nice about it.

From the owner: Plumbing, Heating, Cooling, Refrigeration & Electrical Distributors.read more