I took in our Jeep Renegade to get new tires. We had been trying to sell this extra vehicle that…read morehad been sitting in our garage, but no one was buying with worn tires. We decided that maybe we dump some money and hang onto it for when our 14 year is ready to drive. I ordered Firehawk tires online. They ship quickly and I schedule an appointment online about a week out. I get a text saying they can likely get me in earlier and to call the store. They get me in 3:15 that day. Up to this point, I'm thrilled with the experience. I drop the vehicle off a little early, around 3:00. Keaton tells me roughly an hour. I meet the technician when walking back to my car to place the number on it. He is driving it in as I walk away. At 3:36 I get a call stating that they are having difficulty removing one lug bolt. Thought they would have already had all the tires off at this point. They asked for permission to use a breaker bar with the warning they could potentially break the bolt off. I granted permission as I have used a breaker bar countless times and have never broken off a bolt. The phone call lasted 37 seconds. At 4:22 I get a text that tires are installed and ready to be picked up. Keaton was prompt in checking me out and discussing tire rotation, warranty registration, etc. He reviews the notes that says that they called me to get permission to use breaker bar. At no point does he mention that the lug bolt broke. It also says LR fender scratches. He wasn't sure what that meant. The car is not in perfect condition, and I wasn't real worried about it. I was on my way. I instantly take the car on the interstate to test the new tires. I run it 20-25 miles at 85mph. It is a smoother quieter ride. I pick up my 14-year-old. I let her drive at 80 mph down the interstate. Head home happy with our purchase at this point. The next day I decide to top the car off with gas. I look down and notice there is a lug bolt missing. Shocked that this was not mentioned at checkout. I check the notes on the receipt in the glove box. I go to the driver's rear fender, there's a pretty significant scrape there that looks pretty fresh. I have several recent photos of this car because we were trying to sell. Reference the photos. Zoom in and there's nothing there. Now I'm concerned. I call the store. They claim the fender scratches comment was them documenting prior damage. That's odd. This car has a prior salvage title. It is far from perfect and has pretty noticeable scrapes and peeling paint on the passenger front fender. No mention of that. I'm also concerned they made no mention of the missing lug bolt. I talk to a manager Izzy who says they are going to escalate this. I need to come in and fill out a form if I want anything done about the damage. No email option. I decide to remove the tire with the missing bolt to see if I can get out the yielded bolt stem and at least make this safe to drive. I can easily remove the broken off bolt with a needle nose pliers. Why didn't Costco do this? It was not stuck at all. Makes me think it was never stuck. My guess is they had already broken this bolt somehow when they called me 36 minutes into the installation. I did go in to file a damage complaint. I'm not as concerned about the damage as I am the complete lack of transparency and total disregard for safety by not telling me there was a bolt missing. I'm thankful I noticed the missing bolt and nothing happened when I was going 85 mph. They had me fill out a form but documented absolutely nothing. Jeep was outside. No photos. Didn't even want to see it. I honestly don't think anything is going to happen. They hope I get sick of their red tape and move on. This is my reason for writing this. I have kicked around the idea of getting tires installed by a reputable local shop and returning these. I've already spent too much time dealing with the vehicle. Maybe buy your bulk grocery items at Costco but leave the safety of your family's vehicles to the professionals. If we keep the tires and vehicle, really questioning if this is where I want my tires rotated. I expected so much better out of Costco.

So glad Sioux Falls finally got a Costco! And from how busy it always is, other people in the area…read moreagree! I fully admit, I typically only come here for the gas while I'm on trips. But I am so thankful for a place to stop. I've gone in a couple times, but they carry almost all the same things that my local stores at home have, so I usually don't roam too long.